Best practices and competencies for Enterprise

Analysis: A Case Study

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Patrick van AbbemaAltNexus Inc.

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Provides context to requirements analysis and solution identification

Often the starting point for initiating a new project

Business requirements are identified and documented through enterprise analysis activities

WHY ENTERPRISE ANALYSIS?

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Analyze business situation

Assess capabilities of the enterprise

Determine most feasible

business approach

Define solution scope and business requirements

Describe activities for organizations to:

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Activities are derived from Inputs, (information) relating to specific Tasks (activities), that create

specific Outputs (deliverables)

Source: BABOK v2

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Define Business

Need

Assess Capability

Gaps

Determine Solution

Approach

Define Solution

Scope

Define Business Case Enterprise

Analysis Tasks

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Inputs

• Business Goals and Objectives

• Requirements

Tasks

• Define Business Need

OutputsDescribes a problem or

opportunity and desired outcome

Define the Business Need

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Inputs

• Business Need

• Enterprise Architecture

• Solution Performance Assessment

Tasks

• Assess Capability Gaps

Outputs

• Identifies Required Capabilities

Assess Capability Gaps

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Inputs

• Business Need

• Organizational Process Assets

• Required Capabilities

Task

• Determine Solution Approach

Outputs

• Describes the Approach usedin defining the Solution Scope

Determine Solution Approach

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Inputs

• Assumptions and Constraints

• Business Need

• Required Capabilities

• Solution Approach

Task

• Define Solution Scope

Outputs

• Define what needs to be delivered to meet business need

Define Solution Scope

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Inputs

• Assumptions and Constraints

• Business Need

• Solution Scope

• Stakeholder Concerns

Task

• Define Business Case

Output

• Support a go/no go decision to invest and move forward

Define a Business Case

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Define Business

Need

Assess Capability

Gaps

Determine Solution

Approach

Define Solution

Scope

Define Business Case Enterprise

Analysis Tasks

CASE STUDY – In the beginning

Just pick a tool, any tool!

• "if you don't where you are going, then any 'tool' will get you there”

What will be the first course in the Learning management System?

• We need to make sure it is "sexy" so everyone will want to use it

When can we turn it on? Pick the “best” solution.

Problem as Given and Solution suggested:

OUTCOMES

Partners

Key Resources

Key Processes

Accounts Payable

Services

Value Proposition

Relationships

Distribution Channels

(Technology)

Accounts Receivable /

Cost Recovery

Clients

TOO FOCUSED

ON

Enterprise Analysis - Questions

As-is and To-be questions we had for our client :

• What are the Business Outcomes that are to be satisfied?

• What Services do you provide?

• Who are your Clients?

• How do you manage Client Relationships?

• What are your Key Distribution Channels?

• What/Who are your Key Resources ?

• Who are your Key Partners (internal/external)

• What are your Key Processes?

• What are the Cost Elements?

• What is your budget?

• How will you do Cost Recovery?

Enterprise Analysis - Results

Results from the questions:

• A long pause and a lot of workshops ensued...

• The "Service Canvas" Workshops

• The Outcomes Map Workshops

• The Map itself

• Outcomes Register

• Benefits Register

• Initiatives Register

• Requirements Workshops/Focus Groups

• Learning and Development, Lines of Business

OUTCOMES

Partners

Key Resources

Key Processes

Accounts Payable

Services

Value Proposition

Relationships

Distribution Channels

(Technology)

Accounts Receivable /

Cost Recovery

Clients

Enterprise Analysis - Results

Results from the questions (Continued):

• We became the "LMS Initiative" instead of the "LMS Project"

• The LMS Piece:

• 3 phases - Requirements Analysis, Procurement , Implementation

• The rest - L&D Governance and Processes Project (or the parts that really need to make the LMS "go") -

• Governance and Engagement Models (includes stakeholder identification and analysis)

• Processes and RACI Models

• Standards

• Meta models

• Business Service Agreements

• Knowledge Solutions Sets (Formal/Informal)

• Knowledge Services Architecture

• Update the Outcomes Map and Register

QUESTIONS

?