best practice in level 1 emergency response...effective level 1 emergency response should ensure:...
TRANSCRIPT
Peng Paternostre
Joost Naessens
Gert Van Bortel
Jon Gibbard
Chris Sowden
Manager Transport & Logistics, Cefic
Director Transport & Logistics, Cefic
Vice President, BASF & Chairman ICE Network
Director, NCEC
Head of Emergency Responder Team, NCEC
Best practice in level 1 emergency response
Poll QuestionHave you heard of the Cefic level 1 guidance?
Cefic Transport & Logistics strategic priorities
Safety
Sustainable Transport & Logistics
People Profit Planet
Environment
We strive for a low emission
transport system
• Multimodal optimisation:
resource and asset optimization
• Shift to rail and inland navigation
• Shifting to more energy efficient transport
modes
Efficiency and reliability
We make our transport
system smarter
• Collaboration for data sharing
• Digitalisation, harmonisation and
integration of processes
Transport safety is our
license to operate
• Risk Management
• Safety Guidelines
• TDG Regulations Management
• SQAS: Logistics service providers
assessment
• ICE: emergency intervention
Taking systematic steps for making optimal
use of all transport modes
Through collaboration and digitalizationWe are committed to maintaining
responsible operations, end-to-end
Cefic Transport & Logistics safety management
Network of experts
transport & logistics safety
• Accountability, leadership
• 46 member companies /
associations / sector groups
• 70+ experts
Industry Guidelines
• Transport & logistics guidelines
• https://cefic.org/guidance/transport-and-
logistics/
Logistics Service Provider Management
(SQAS)
• Assessment of logistics service providers on
safety, quality, security, environment, CSR
• Include emissions & pollutions
• www.sqas.org
Risk Assessment & Management
• Advocacy on risk management framework
(RMF)
• Development and implementation of
prevention & mitigation measures :
guidelines, digitalisation
Safety performance management,
incident reporting
• Define and monitor leading KPI’s on sector
safety performance and progress
• Define, share & implement lessons learnt
from incidents
Emergency Response & Mitigation
(ICE – ERICARDS)
• Provide ICE scheme
• Clear lines of communication & effective
support during incidents
• www.ice-chem.org ; www.ericards.net
TDG Regulation
• Evaluation of / input in ADR, RID, ADN,
IMO, IATA
• Proactive steering : working groups on
digitalisation,..
Available at all times
In the local language
Connection in 3-5 mins
Access to expert network
Knowledge of chemicals and chemical behaviour
Advice tailored to the circumstances
Tactical and regulatory awareness
Ceficguidance in summary
Case study – train derailment
k
Case study – train derailment
Access to expert network
Knowledge of chemicals and chemical behaviour
- Intervention equipment- Measuring devices- Antidote- Human biomonitoring concepts- Mobile flaring systems- Remediation concepts- Water purification system know how
Advice tailored to the circumstances
- Neutralisation of hazardous chemicals
Why is great emergency response important?
• Faster resolution of the incident
• More effective incident management
• Protection of people, the environment, assets
and reputation
• Cost saving / cost mitigation
Effective Level 1 Emergency
Response should ensure:
Corporate
Social
Responsibility
Brand and
reputation
Stakeholders,
customers,
shareholders
Responsible
Care
Legal
requirements
– REACH,
IMDG, IATA
etc
Four areas of focus
?A note on Poison Centre telephone numbers
Whilst using a PC telephone number is a requirement (if you fall under the regulation), you still need an Emergency Response telephone number.
When an incident occurs, what needs to be covered?
Product Physicalproperties
Hazards of substance
Risks to P.E.A.R.
Reaction chemistry
Mitigation options?
Safe disposal
Access AvailabilityConnectiontime
Local numbers
Language capability
Follow-upEvidence base
Response Immediate first aid?
Cordon distances?
Personal protective equipment?
Proportionate response
Tactical response options
Emergency response best practices - infrastructure
Landlines
Written reports shared promptly
• capture details
• further investigation or action
• Source of reference, training
and evidence
Data security
Built-in resilience & disaster
recovery systems
Off-site emergency back-up /
disaster recovery?
Multiple calls
handling higher volumes of
callers at ‘peak’ times
Testing of phone lines?Managing non-standard calls –
e.g. sales and technical calls
International / Multilingual
capabilities
Local phone lines
Recording of all calls – for training
/ incident follow-up
Pri
ori
ty
Capability of caller(s), volume of calls, data/information to be collected etc.
Pri
ori
ty
Connection process
Is Larry there?
There’s a phone
call…
Anyone know
where Larry is?
This caller’s been
waiting.
Example call report
The importance of training
Information vs advice
Generic
No account for situation
Facts about a situation, person, event, etc
SDS EAC DGN
Tailored
Specific to the situation
Recommendation on the appropriate course of action
AdviceInformation
Benefits of tailored advice
Ensure
and maintain
safety
Save
resources
and time
Reduce
downtime
and cost
Poll Question
Do you think you are providinginformation or advice?
Case study 1 – rail tankers
Case study 2 – packaged goods
Poll Question
Do you think your emergency response systems are fit for purpose following this webinar?
Next steps – recommended actions
What are you doing today for
Emergency Response? When did you last robustly test/review this system?
Does this cover your risk and provide your
customers and supply chain with the service
you’d like too? Mitigating your P.E.A.R risks?
If you’re using suppliers / toll manufacturers
SDS should you be using their number? Have you tested them? Are you legally allowed to use them?
How many calls are you getting at the moment?How has this changed? How is it likely to change in the
future?
How are those calls being routed?
Who is answering the calls?
Are they trained appropriately?
Open invitation to come and visit
our ER centre…
Poll Question
What actions will you be taking following this webinar?
the-ncec.com/resources
Resources
Contact us
Joost NaessensDirector Transport &
Logistics, Cefic
[email protected]+32 2 436 94 13
Gert Van BortelVice President, BASF and
Chairman ICE Network
+49 621 60-45522
Jon GibbardDirector, NCEC
ICE National Centre (UK)
+44 (0) 1235 753654
Peng PanternostreTransport & Logistics
Manager and ICE
Coordinator, Cefic
[email protected]+32 2 436 94 08