bes5july 2010 edits
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Ten Great Features inBlackBerry Enterprise
Server 5.0 thatAdministrators Should
Know AboutCourse code 715-02414-123Paul Morley, Technical Training Manager
Date: July 28th, 2010
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Ten Great Features in BlackBerryEnterprise Server 5.0 that
Administrators Should Know About
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Ten Great Features in BlackBerryEnterprise Server 5.0 that AdministratorsShould Know About
BlackBerry Calendar Synchronization tool
The BlackBerry Enterprise Trait Tool configures the
calendar synchronization process (Smartsync)
It can be found in the Tools folder in the BlackBerryEnterprise Server installation files
Supports the BlackBerry Enterprise Server for
Microsoft Exchange and the BlackBerry Enterprise
Server for IBM Lotus Domino
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BlackBerry Calendar Synchronization tool
Finds and corrects differences between the calendar
entries on BlackBerry smartphones and the calendar
entries on users' computers
The calendar synchronization process should occur
during low-use periods to avoid major disruptions
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Ten Great Features in BlackBerryEnterprise Server 5.0 that AdministratorsShould Know About
Enhancements to BlackBerry Web Desktop Manager
New user self-service functionality is now available in
BlackBerry Web Desktop Manager
Permits users to perform the following self-service
tasks:
Specify a new BlackBerry smartphone password and
lock the BlackBerry smartphone
Delete all BlackBerry smartphone data and disable the
BlackBerry smartphone
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Automatic discovery of Microsoft Exchange WebServices when synchronizing calendar entries
The BlackBerry Messaging Agent can discover
automatically whether an organization supports
Microsoft Exchange Web Services to connect to themessaging server when the BlackBerry Messaging
Agent synchronizes calendar entries
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BlackBerry Domain Search tool Administrators can use the BlackBerry Domain Search web
application to search for user accounts and administrator
accounts across one or multiple BlackBerry Domains
Administrators can search for user accounts andadministrator accounts using the following criteria:
User name
User ID
IT policy
PIN
Email address
BlackBerry Enterprise Server instance
Group namePIN personal identification number
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BlackBerry Domain Search tool
Part of the BlackBerry Enterprise Server Resource Kit
Provides a direct link to the user administration page in
the BlackBerry Administration Service for the user being
searched, which speeds up typical user administrativetasks
Supports the BlackBerry Enterprise Server for Microsoft
Exchange and the BlackBerry Enterprise Server for IBM
Lotus Domino
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BlackBerry Domain Search tool
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Single sign-on authentication
Single sign-on can be configured, which allows end
users and administrators to seamlessly authenticate
with their Microsoft Active Directory credentials to
BlackBerry Web Desktop Manager and the BlackBerryAdministration Service for an improved user experience
BlackBerry smartphone users can also access the
organizations resources directly from their BlackBerry
smartphone without the need to enter their Microsoft
Active Directory credentials
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New message prepopulation limits
The BlackBerry Enterprise Server can now
prepopulate more email messages on BlackBerry
smartphones
A maximum message count of 3000 messages and
a maximum message age of 30 days can now be
configured
The default values for a new installation are a
message count of 200 messages and amessage age of 5 days
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Group management Best practices Reduce the time spent managing user accounts by using
groups to administer shared properties such as software
configurations, IT policies, and administrative roles
Properties assigned to a group are assigned to all useraccounts in the group
The BlackBerry Administration Service applies properties
to user accounts and administrator accounts using the
following hierarchy:
The properties at the individual level override the propertiesat the group level
The properties at the group level override the properties at
the domain level
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Group management Best practices
New administrative groups have been added to help
administrators do this:
The default group names are
Administrators
Help desk representatives
BlackBerry Web Desktop Manager users
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Group management Best practices
Administrators group
For BlackBerry Administration Service administrators
the Security Administrator role is assigned to this group
by default
This group has full rights to the BlackBerry Enterprise
Solution
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Group management Best practices
Help desk representatives group
For Junior Helpdesk administrators
Has the permissions assigned to the Junior Helpdesk
Administrator role
Can only add users to the BlackBerry Web Desktop
Manager users group and the Help desk representatives
group
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Group management Best practices
BlackBerry Web Desktop Manager users group
For BlackBerry smartphone users who access BlackBerry
Web Desktop Manager
Does not have any BlackBerry Administration Serviceadministrative permissions
Can perform basic administrative tasks on their own user
account using the BlackBerry Web Desktop Manager,
such as setting an activation password or locking theirBlackBerry smartphones
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Group management Best practices
Example
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Support for applying multiple IT policies to useraccounts
Administrators can now effectively apply multiple IT
policies to a user account based on the groups that user
is a member of If an IT policy rule is different in multiple IT policies, the
BlackBerry Enterprise Server applies the rule setting
from the IT policy that is ranked the highest
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Support for applying multiple IT policies to useraccounts
By default, the Apply one IT policy Ranking option is
used during an upgrade
When the BlackBerry Enterprise Server is installed forthe first time, the Apply multiple IT policies Reconcile
conflicts option is used by default
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Support for applying multiple IT policies to useraccounts
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Support for applying multiple IT policies to useraccounts
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Ten Great Features in BlackBerry EnterpriseServer 5.0 that Administrators Should KnowAbout
Support for applying multiple IT policies to useraccounts
The IT policy displayed on the BlackBerry
smartphone is now configured with the IT policy rules
that result from the blending of multiple IT policies
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Ten Great Features in BlackBerry EnterpriseServer 5.0 that Administrators Should KnowAbout
Support for applying multiple IT policies to useraccounts
The BlackBerry smartphone is now configured with
the IT policy rules specified in the IT policy that
ranked the highest Other IT policies that might be assigned to the user
account indirectly are not applied
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Ten Great Features in BlackBerry EnterpriseServer 5.0 that Administrators Should KnowAboutWithout IT Policy Amalgamation
Sales
Group
IT Policy:Pa or
ngth =
Pa or
Tim out =
min
Exec
Group
IT Policy:
Pa or ngth = 4
Max Pa or
Ag = ay
All
Employees
Group
IT Policy:Max Pa or Ag = 6 Day
IT PolicyRanking:1. All
Employ
2. Ex c
. Sal
o
Bobs Resulting
Policy:
Max Pa or
Ag = 6 Day
(All Employ )
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Ten Great Features in BlackBerry EnterpriseServer 5.0 that Administrators Should KnowAbout
With IT Policy Amalgamation
Bobs ResultingPolicy:Max Password Age 60
Days (All Employees)
Password Length 4
(Exec)
Password Timeout 30
min (Sales)
Sales
Group
IT Policy:Password
Length 8Password
Timeout 30
min
Exec
Group
IT Policy:Password
Length 4Max Password
Age 30 days
All
Employees
Group
IT Policy:Max Password
Age 60 Days
IT PolicyRanking:1. All
Employees
2. Exec
3. SalesBob
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Change the default login domain for BlackBerry WebDesktop Manager login screens through the BlackBerry
Administration Service
Administrators can specify the domain name that
appears automatically in the Domain field when usersbrowse to the BlackBerry Web Desktop Manager login
page
Only one domain name can be specified
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Change the default login domain for BlackBerry WebDesktop Manager login screens through the BlackBerry
Administration Service
1. In the BlackBerry Administration Service, click Servers
and components > BlackBerry solution topology >BlackBerry domain > Component view >
BlackBerry Administration Service.
2. Click Edit component.
3. From the Microsoft Active Directory authentication tab,
type the name of the default domain that users log in
from in the Login domain field.
4. Click Save all.
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Change the default login domain for BlackBerry WebDesktop Manager login screens through the BlackBerry
Administration Service
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Display a company logo on BlackBerry WebDesktop Manager
You can display a custom image, such as the
organizations logo, in the upper-right corner of
BlackBerry Web Desktop Manager to match thedesign of the organization's intranet
The image file that you specify must be a .jpg or .gif
file that is located on a trusted web site
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Display a company logo on BlackBerry WebDesktop Manager
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Display a company logo on BlackBerry Web DesktopManager
1. In the BlackBerry Administration Service, click
Servers and components > BlackBerry Solution
topology > BlackBerry Domain > Component view
> BlackBerry Administration Service.
2.Click Edit Component.
3.On the Company logos tab, type the HTTPS URL
for the organizations logo.
4.Click Save all.
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Questions?
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Legal Disclaimer
2010 Research In Motion Limited. All rights reserved. BlackBerry,
RIM, Research In Motion, SurePress SureType and related
trademarks, names and logos are the property of Research In Motion
Limited and are registered and/or used in the U.S. and countries around
the world. Facebook is a trademark of Facebook, Inc. IBM, Domino, and
Lotus are trademarks of International Business Machines Corporation.
Microsoft and Active Directory are trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners. This
documentation is provided "AS IS" and without condition, endorsement,
guarantee, representation or warranty, or liability of any kind by Research
In Motion Limited and its affiliated companies, all of which are expressly
disclaimed to the maximum extent permitted by applicable law in your
jurisdiction.
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