bernd alois reitbauer greifeneder chief technology ......real-user monitoring (rum) real-user...
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Bernd GreifenederCTO and Founder, Dynatrace
#Perform2018
Alois ReitbauerChief Technology Strategist, Dynatrace
#Perform2018
Cloud innovation and automation
Leading innovation in the APM
space – and beyond
Davis is available for everyone – for free
Davis skill in the Alexa store
Davis Slack App
90+ different interactions supported
“Every time I use Davis, I gain 5 minutes back in my life, instead of searching for the answer to the problem”
– Devonte Emokpae, Head Of Development at Doctify
“Our senior leaders don't want to log into Dynatrace. Davis is the perfect solution to give executives critical information immediately.”
– Mary Farrell, United Health Group
“With Davis we have seen a 30% increase in users adopting Dynatrace. By using voice, it’s a quick and fast way for people to interact, ...”
– Jeppe Lindberg, Practice Lead at RedOcean
Some stats of last year
500active users
10k interactions/month
800 tenants connected
250 %growth per month
Today we announce a major new feature
Notifications for Amazon Echo and Slack
Next: Davis integrated into Dynatrace search
One more thing …
Davis always was about multimodal interfaces
Visual Interfaces
of the future
Introducing Davis for Microsoft HoloLens
Demo happens here … nobody should see this slide
Built on top of
Dynatrace APIs
Innovator
Program
Innovator Program – What you get
Dedicated hardware
Quarterly workshops with the lab
Access to new features before EAP stage
Invited-only access innovators conference
Limited to 15 participants. 25k $ annual program fee
#Perform2018
Going beyond APM and soaring to the future
and soaring to the future
Bernd Greifeneder CTO, Dynatrace
customers competitionux
agilityrapid-releases
automation
org/culture
cloud technology
complexity self-driving ITreal-timefeedback
cost
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps
ingredients of self-driving IT
AI: answers & orchestration
Andreas LehoferChief Product Officer Dynatrace
Wolfgang BeerTechnical Product Manager Dynatrace
5 years ago ...
Most AIOps tools are failing!
Too slow for modern environments
No root cause information
Why is Dynatrace different?
better data quality
stronger context and semantics
smarter algorithms
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Alg
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
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Ma
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& M
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
Ma
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B
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Ma
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
A
B
C
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Ma
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Alg
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& M
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
A
B
C
Drilldown to code-level
Business impact calculated
Drilldown to impacted user
sessions
Root cause detection without
learning
Real time dependency and change detection
Noise reduction1 Problem vs 15
incidents
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Ma
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Alg
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& M
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Lea
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Ma
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Alg
ori
thm
& M
od
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A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
A
B
C
better data quality
stronger context and semantics
smarter algorithms
real time
business impact & root cause detection
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Overwhelmed with isolated events
Orchestration & Scheduling Release & Deployment
CloudConfig Mgmt./ Provisioning
Next generation of Dynatrace AI
opening Dynatrace AI to external data
AIOps of the future is here!
Dynatrace AI leverages external data
Reality Dynatrace AI based monitoring
Your extensions
3rd party solution
Dynatrace API
Your DevOps teams
Dynatrace Partners
Dynatrace Services
Beyond APMExtended Monitoring
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ingredients of self-driving IT
openness: automate, integrate AI: answers & orchestration
confidential
40% customers applied API automation
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ingest & map
tech / biz metrics
events (logs, deployments,
CD/CI, infrastructure)
opentraces*
OpenKit RUM*
OpenAgent SDK*
stacktraces
user actions, behavior
device
collaboration comments
…
manage
dashboards*
configurations
access/permissions
environments/deployments
problems
maintenance/schedules
…
action
alert (3rd party tools, UFO, …)
orchestration
Davis conversations
remediation/self-healing
business event
CMDB population
ServiceNow population
custom solutions/applications
(e.g. detect unused instances)
…
* planned for 2018
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opennesswhy does it matter?
coverageentire cloud & app landscape
automationBusiness + IT + Dynatrace
applicationscustom solutions for IT & Biz
Config Mgmt. /Provisioning
Orchestration & Scheduling
Cloud / IaaS / PaaS
Release & Deployment
CI/CD/ITSM automation
SmartScape updating CMDBs
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Orchestrate remediation & self healing
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Davis is built on Dynatrace APIs
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Business Automation
failed transaction trigger CRM system for remediation
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
Alois ReitbauerChief Technology Strategist
Strategic Collaboration with Cloud Providers
Certified for Cloud-Native Monitoring
Defining the future of Cloud Native Monitoring
Cloud Foundry Foundation
Silver Member
CNCF Silver Member
Runs on your cloud
on demand
Infrastructure as a Service
Infrastructure as a Service
Deeper support coming for
AWS Openstack VMWare Azure
Cloud
Azure AWS
Dedicated Microsoft Azure Screen
Preview
Multi-cloud Visibility
Infrastructure as a Service
Container as a Service
Container as a Service
Docker Azure
Container ServiceMesosphere
DC/OS
AWS ECS
Industry leading container support
Infrastructure as a Service
Container as a Service
Platform as a Service
Platform as a Service
Kubernetes Cloud Foundry OpenShift ServiceFabric
Coming this year
Container Engine
HerokuGoogle
App EnginePivotal
Container EngineAWS
Fargate
SAP CloudPlatform
The easiest way to monitor any platform
Cloud Foundry Full-Stack Dashboard
Preview
Infrastructure as a Service
Container as a Service
Platform as a Service
Function as a Service
Function as a Service
AWS
Lambda
Azure
Functions
Coming later this year
Cloud Functions
Pivotal
Function Service
Beta in
February
Lambda Insights without touching code
Deepest Visibility in the Industry
Infrastructure as a Service
Container as a Service
Cloud Services
Function as a Service
Platform as a Service
Cloud Services
IoT gateways and middleware
Load balancers and other cloud
infrastructure services
Machine learning and AI APIs
Extend visibility into “cloud mechanics”
Example of X-Ray Supplementing Dynatrace Data
Preview
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos
confidential
getting agile requires
breaking the silos
80% org & culture 20% technology
illustrating example breaking silos
sales
services
biz
sup
po
rt
dev silos
disjunct departmental goals
slow cross-dept. process
slow releases
disconnect user/service/product
competitive market
illustrating example: growth hacking squads break the silos
….sales
services
biz
support
dev
microservice1
biz outcome
app3
biz outcomebiz outcome
microservice2
biz outcome
app4
agile
rapid-releases
biz outcome oriented
automated
bigdata driven
BizDevOps
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps
Confidential, Dynatrace, LLC
http://dynatrace.github.io/ufodynatrace.com/ufobuy here @Perform 2018
safe productionaccess for dev
usage feedbackpride & responsibility
data-driven Dynatrace AI
auto-everythingspeed & agility
user behavior enables business
info. democracy fosters collaboration
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noops & bizdevops changed product, quality and culture
releasesper year
production bugs reported by customers
awsinstances
daily deployments
7%
100%
26
2
450
5 0
500
2011 2017 2011 2017 2011 2017 2011 2017
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Digital Experience Management (DEM)
Real-User Monitoring (RUM)
Real-User Monitoring
Synthetic Monitoring
API Monitoring
Session Replay
User-Experience Analytics
Behavioral Analytics
BizDevOps key enabler
Funnel analysis
Complaint resolution
Compliance
Applications: Fraud, CRM, …
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Don’t think of us as just monitoring
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CMDB
ITOMcontext? user behavior?
up-to-date? AI? discovery?
real-time topology?
effort?Hadoop/ELK
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Dynatrace
as strategic
platform
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Dynatrace
as strategic
platform
security
fraudcloud cost
biz actions…
orchestrationadapters
data-sources
converters
Thank you
#Perform2018
#Perform2018
#Perform2018
“Do something you haven’t done before. Get out of your comfort
zone.”
#Perform2018
Micro Adventures
“Can I be honest? It was hard using AppMon. But we’ve moved to Dynatrace, and it’s been easy. We’ve
seen a huge increase in adoption”
#Perform2018
Micro Adventures
“We are shifting to AWS which utilizes Lambda. We are going to look into shifting to Dynatrace”
#Perform2018
Micro Adventures
Dressing up as Aussie Won Kanobe….
#Perform2018
Dynatrace “Monitoring Redefined”
Dynatrace micro adventure to macro adventure
#Perform2018
But you have to go on this adventure…
#Perform2018
Let’s put code complexity into context
6M – Google Chrome 4.5M - Photoshop 6 5M – Mars Curiosity 14M - Boeing 787
#Perform2018
The Ford F150
150M Lines of Code
#Perform2018
IoT introduces a whole new world of complexity
#Perform2018
Micro Adventures start with you taking a step