benelux forum 2014 - swift services
TRANSCRIPT
SWIFT at your Service Experts in Consulting, Training and Support
Dana Brants
Head of Services
<
10,000+ customer institutions
212
territories
4.6bn FIN messages
a year
3,000+ consultancy projects for
1,000+ consultancy clients
15+ years average experience
of our consultants
9/10 customer satisfaction
on our consulting services
70+ training courses
available in15+ languages
In 2013, clients rated our
training:
8.8 10
500,000+ people trained over
30 years in
212 territories
8.7/10
customer satisfaction
on our 24/7 support with
75% of cases solved
within 48 h
Training Services
SWIFT Services, Access to
1800+ specialists
SWIFT – A comprehensive Services offering
Benchmarking
Advice
Knowledge Transfer
Operational Readiness
Support
& Maintenance
And much much more…
Operational Excellence Managing SWIFT operations
Efficiently manage your SWIFT operations
Typical challenges faced
benchmark and increase STP rates
understand your exposure to security and operational risk
review your business flows efficiency
learn from SWIFT how to get to 5x9’s on the entire transaction chain
You want to
Competition Cost pressures Regulation Risk mitigation
Assessment of the operational health of your Production SWIFT infrastructure…
… through early detection of operational risk (e.g. security, configuration, performance)…
… aimed at preventing production problems from occurring …
SWIFT Infrastructure Health Check
How are your systems doing?
… which can be mitigated by implementing SWIFT Best Practice recommendations *
Standards
ISO 20022 Initiatives ahead
Planned live dates
2008 2013 2020
SEPA DTCC IPFA C2B
…
SADC/ DK Paym/
VP Sec /IN RTGS/
TSE/CLS/CH/ …
2014
T2S PASA
BOJNet Baltic CSD
…
AU Payments T2 …
2015-2016 2017
CPA (Canadian Payments)
…
ISO 20022 initiative
How can SWIFT help me?
Strategy Design Internal
preparation Testing Go Live Operate
Impact assessment
Solution design
Integration Services
Go Live assistance
Implementation services
Testing assistance
Support Services
End-to-end project management
Training and knowledge transfer Generic ISO 20022 courses Initiative specific training
Standards Comparison
and mapping
Standards Gap analysis
SWIFT Standards Release 2014
a consolidated view about the new Standards Release, there are many sources of information
do an extensive analysis of all the changes, you have internal expertise but you do not have enough bandwidth
Understand which of the optional changes you would like to implement, and what benefit you would get from it
You want to
High level impact analysis Implementation Testing assistance
New Market Initiatives Migrations
Typical challenges faced
select the right connectivity option
ensure resilience and maintain throughput
build sufficient understanding of the new solution
You want to
Competition
other projects Cost pressures Tight deadline Risk mitigation
CLS Member Gateway elimination project
CLS Member Gateway elimination project
How can SWIFT help?
Introductory workshop
Detailed assistance proposal
Operational processes
review and requirements
gathering
SWIFT infrastructure
Impact
assessment &
capacity planning
To-Be definition
Solution Design,
Migration Plan and
BCP
Field Services
Installation,
go-live support
Project Management
Strategy Design Internal preparation Testing Go Live Operate
New in 2014 Training strategy
More choice!
Adapting our offering to your
changing learning trends &
preferences
SWIFT Training today
4 learning channels: classroom, on-site,
web class and eTraining
Community training Specialised training Tailored training
Business analysts, implementers,
operators, administrators, sales
staff, security officers, etc.
Using SWIFT – Certification Programme
Essential knowledge to
get started with SWIFT
Classroom courses &
eTraining modules
Specialised or advanced
knowledge & skills
Classroom courses, web
classes & Certification
Customised to an
individual institution
Private classroom
courses, web classes,
eTraining modules &
Certification
SWIFT for Corporates
New training packages for banks and corporates
Certification – SWIFT for Corporates Specialist
SWIFT for Corporates solution
FIN and ISO 20022 messages in the Corporate-to-Bank space
Learn about
Classroom & On-site training
Alliance Lite2 - Creating SWIFT messages - Administering Lite2
Embarking on T2S with tailored training
22
Trigger
Approach
Solution
Migration to T2S Understand ISO 20022 & messages for T2S and
funds Understand how T2S will impact their business
Customer meeting between the CSD and Training expert to discuss exact training need of the customer
Creation of tailored course material
Tailored training covering T2S, XML & ISO 20022 and ISO 20022 messages for T2S and investment funds
Rolled out for VP SECURITIES and the Danish community
SWIFT Services – For a new perspective
Please get in touch with: Your account manager
Visit swift.com
Or follow us:
@swiftcommunity youtube.com/planetswift
Thank you