© 2011 Tangoe, Inc.

Benefits of MDM Managed Services

Troy Fulton, Director, Product Marketing

Wednesday, September 25, 2013

Presented by:

© 2011 Tangoe, Inc.

Today’s Speaker

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Troy Fulton

Director, Product Marketing

• 20+ years in high-tech and communications devices

• Senior product marketing and management positions with global

corporations including Motorola Mobility, Nokia, and Compaq

• MBA from The College of William and Mary; BA from Boston

College

© 2011 Tangoe, Inc.

Agenda

• Strategy is Not Behind You

• Mobility Challenges and Priorities

• Why Mobility is Complex

• MDM Myths vs. Facts

• MDM Managed Services Lifecycle

• Key Elements

• Benefits

• Who’s on First, What’s on Second

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© 2011 Tangoe, Inc.

Strategy is Not in Your Rear View Mirror

• 1946 – 2009: “Need To Know”

• Control

• 2010: Consumerization Big Bang

• Employee empowerment

• Cloud computing

• BYOIT and BYO D(isaster)

• 2014: The Agile Enterprise

• Ownership Trust

• Identity and trustability

• Not the device, it’s the data

• Monitoring, consulting… and less controls

• What do employees need?

• Focus is on end-results

• IT is not the only buyer

• IT roles expanding…outside of IT

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© 2011 Tangoe, Inc.

Mobility Challenges & Priorities

• Trends straining traditional security

models

• Social collaboration

• Mobility

• Virtualized anywhere access

• Cloud-sourced IT and apps

• Hackers as a community and country

• BYOD and lack of practices and

procedures

• 70%+ of mobile workforce via personal

“smart” devices by 2018

• Enterprise Security Priorities

• Mobile Device Management

• Data Loss Prevention

• Security information and event

management & strong user authentication

• MDM strategy and implementation

• Security as agility enabler

• End-to-end security

• Connect, control and track devices

• Real-time contextual awareness

• Trigger-based response policies

• Trustability models

• Reporting and data analytics

• Network access control

• Mobile DLP (data leakage prevention)

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© 2011 Tangoe, Inc.

Why Mobility is Complex

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• Traditional computing supports…

• Silo architecture

• Linear control

• Systems thinking supports…

• Responsive architecture

• Ecosystem cause and effect

• Collaboration in real-time

• Shared objectives

© 2011 Tangoe, Inc.

Myths vs. Facts

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Facts Myths

MDM is a strategy

Endpoint security is

critical path

Each mobile OS offers the

same security

MDM = security

MDM services enable

mobile strategy

Data & content security

matter most

MDM functionality is

limited by OS providers

MDM offers policy and

enforcement

© 2011 Tangoe, Inc.

MDM Managed Services Components

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Strategy

• Consultation

• Secure I&O integration

• From PoC to production environment

Availability

• SSAE16 Type II compliant datacenter

• Safe Harbor

Implementation

• Planning

• Configuration

• Testing

• Verification

MDM Managed Services

• Health check

• Monitor 24x7

• Management

• Rules engine

• Customize

• ABQ

• Connectivity

Hosted

Managed Services

• Availability

• Integration

• Upgrades

• Connectivity

• Responsive

Remote Management

• Implementation

• Configuration

• Connectivity

• Lifecycle maintenance

End-User Help Desk Services

• Multi-OS

• Multi-Tier

• MDM integration

• SLA

• Report metrics

On-Site Engineering

• Mobile engineer

• Employee badged

• Flexible deployment

© 2011 Tangoe, Inc.

Key Elements

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Hardware

• Procurement integration

• Provisioning

• Asset / inventory

• Activation

• Deactivation

• Performance

• Battery

• Memory

• Lifecycle

• Recycle

Software

• Multi-OS

• Configuration

• Updates

• Patches

• Provisioning

• Authorized monitoring

• Hosting

• Application Lifecycle Management

• App Store

• Backup/Restore

• Localization

Security

• Context awareness

• Remote Wipe

• Remote lock

• Policy enforcement

• Encryption

• Mobile VPN

• Authentication

• Antivirus

• Containerization

• DLP

• ABQ

• Liability model

• Location-based services

Services

• Monitoring

• Alert

• rTEM usage

• Help Desk

• Product

• On-site Engineer

© 2011 Tangoe, Inc.

Key Benefits of MDM Managed Services

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Value

• Minimal capital expense

• IT skill scalability

• IT costs by service

Quality

• Industry best practices

• Low operational errors affecting mobility operations

• Security as enabler

• Response SLAs

Speed

• Strategy

• Implementation planning

• Deployment

• Change management

• Customized

configuration

• Tailored training

• Integrated partnership

• Expert support

• Mobility engineers drive

production environment

• 24x7 monitoring

• Software scalability

• Staff scalability

CIO

IT

Practitioner

© 2011 Tangoe, Inc.

MDM Managed Services Supports Enterprise Agility

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End-User

Activation

Security &

Policy

Compliance

Mobile

Applications Containerization

DLP App Virtualization rTEM Monitoring

& Alerts Anti-Virus

Integration Layer

Console Layer

To

C

lou

d

To

P

art

ne

rs

Integrated MDM Technology & Services Ecosystem

© 2011 Tangoe, Inc.

MDM Managed Services Lifecycle

• MDM

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MDM Managed Services Benefits

• Increase in efficiency

• Standardize enterprise-wide BYOD policies

• Enforce regulatory and corporate governance

• Reduce mobile service and support costs

• Enhance control and visibility of costs and usage

© 2011 Tangoe, Inc.

First Business, Last Technology

• Mobility is a business challenge

• Systems thinking approach for shared objectives across business disciplines

• Technology issues driven by business unit end results

• Focus on the business first, then the technology

• Identify use cases

• Consult with business units

• Assess risk

• Focus on your data

• Satisfaction counts

• Assess requirements and use cases

• Prioritize business requirements

• Not everyone is high value

• Trustability does not mean lock down across the mobile estate

• Requirements for data mobility and endpoint control

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© 2011 Tangoe, Inc.

Questions and Contact

Troy Fulton Director, MDM Product Marketing

Troy.Fulton@tangoe.com

Tangoe

203.859.9300

info@tangoe.com

www.tangoe.com

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