benchmark qa services overview 2012 molly

SERVICES OVERVIEW

Presented by:Molly Decklever, Senior Vice President

Software Quality Assurance is all we do.For 25 years, BenchmarkQA has helped software project teams identify their quality issues and go on to deliver higher quality software, resulting in fewer defects and an overall positive and direct impact on their bottom line.

We offer four primary services:

> Consulting

> Training

> Staffing

> Local Outsourcing

6/7/2012 ©2012 BenchmarkQA, Inc. All rights reserved.

The

Soft

war

e Q

ualit

y Ex

pert

s

CONSULTING

BenchmarkQA’s services cover the breadth of quality assurance processes, best practices

and tools—all to help you drive quality throughout the life of your software.

> Process Improvement

> Tools Optimization

> Performance Testing

> Test Automation

> Test Management


3

> Outsourcing Readiness

> Mentoring

> Requirements Management

> Mobile Technology Testing

> Agile Methodology

with better quality.Get there faster,

SOFTWARE RELEASE

The

Soft

war

e Q

ualit

y Ex

pert

s

Bringing in someone from the outside who knows software quality processes inside and out was key to resolving our quality issues.

Ryan, Development Director

[Consultant] is doing a very nice job on his project and he is breaking new ground with our test tools and impacting my whole team. This is great consulting. A super example of how BenchmarkQA adds value to our efforts.

Brian, Technical Manager

You have no idea how much you helped make this project a success. It is very impressive that you two came into a new environment and sorted out all of this for us.

Troy, Senior Project Manager

CONSULTINGQuality Path™

> Receive expert, informed, objective, robust assessment of current state of quality

> Obtain prioritized, detailed, actionable recommendations to build a high-performance future state of quality

> Identify business value for improvements to help cost-justify changes and investments in quality process improvement, resources, and tools

> Leverage our collection of intellectual property, training programs, staffing, placement, tools implementation and test lab services to quickly implement a sustainable, results-driven quality program

> Ensure performance leads to measurable business value through quality program oversight, measurement, and continuous improvement programs


4

The

Soft

war

e Q

ualit

y Ex

pert

s

TRAINING

Rooted in industry best practices, balanced against ISTQB standards and

enriched by the real-world experiences of our consultants, BenchmarkQA

Training Services help you make an impact on your software quality.

> Public Training> Custom, Private Training> Free Events & Seminars


5

The

Soft

war

e Q

ualit

y Ex

pert

s

TRAININGBenchmarkQA Classes

> Process Improvement• Structured Software Test Planning (SSTP)• Intelligent Test Case Design (ITCD)• The Software Quality Ecosystem• Agile 101• Test Planning for Commercial Software• Retrospectives• True Quality Begins Long Before Testing• Building Internal Support for Software Testing

> Requirements• Requirements Management• Writing Testable Requirements

> Automation• Ten Ways to Avoid Automation Failure

> Metrics• The Zen of Test Metrics

> Tools• The New Microsoft Testing Tools


6

BenchmarkQA listened to our goals for the training, was more than willing to customize their curriculum to meet our expectations and ultimately demonstrated that they understood our objectives by presenting a course offering that met all of our requirements.

Tom, Systems Manager

We return to the fundamentals we learned in class with the start of each new project, and take the practices to the next level.

Michael, Manager of Quality Assurance

The

Soft

war

e Q

ualit

y Ex

pert

s

STAFFING

Exceptionally qualified professionals.

> Database of more than 1,400 QA professionals in Minnesota

> Pre-qualify and proactively manage a candidate pipeline of top performers

> Contract, contract-to-hire, direct placement

> Market competitive rates


7

The

Soft

war

e Q

ualit

y Ex

pert

s

STAFFING> Value-added staffing models. When you need more than

staffing alone, BenchmarkQA offers two unique solutions that give you additional support: ManagedQA™ and BQA Lab™.

> Rigorous qualification process. Each candidate undergoes a deep technical screening by our practice leads and technical subject matter experts, to ensure our candidates have the skills and capabilities required to meet our high standards—and exceed your expectations.

> Employer of choice. BenchmarkQA’s outstanding reputation, broad network and high referral rate keep our recruiting costs low and help us find hidden talent in this tight market. Our dedication to being worthy of the exceptional talent we employ, as well as our commitment to integrity and excellence, allows us to attract and retain the brightest and the best.

> Staffed Positions. QA Process Consultant, QA Project Manager, QA Tools Expert, QA Manager, QA Lead, Sr. QA Analyst, QA Analyst, Business Analyst, Performance Architect/Strategist, Performance Analyst, Automation Architect/Strategist, Automation Analyst, Test Data Manager, Sr. Test Engineer, Test Engineer, Tester

6/7/2012

Pick a vendor who is thorough, flexible, and ultimately capable of the same quality work as your own organization. BenchmarkQA absolutely met these criteria.

Rodney, Project Test Leader

[Consultant] is recognized in our quality group for continued focus on his project despite the many difficulties that came up, as well as his attention and drive for quality, and his effort to complete his work—especially before he left for vacation.

Kerry, QA Test Lead

The people at BenchmarkQA are great to work with; it’s an easy decision to turn to them for staffing help.

Steve, Quality Assurance Director

©2012 BenchmarkQA, Inc. All rights reserved.

8

The

Soft

war

e Q

ualit

y Ex

pert

s

LOCAL OUTSOURCING

Gain efficiency, improve quality and reduce your total cost by leveraging the hands-on expertise of the software quality experts.

> ManagedQA™ • ManagedQA will ensure your contracted resource team provides true value that meets high standards

and accomplishes your goals.

> BQA Lab™ • Our testing lab is equipped with resources of all skill levels in manual, automated and performance

testing. Each member of the BQA Lab team has passed our rigorous hiring process, and is managed by an expert in BenchmarkQA’s proven testing practices—so you can be sure you’ll get the quality outcomes your organization needs and expects.


9

The

Soft

war

e Q

ualit

y Ex

pert

s

PROJECT TEAMS & OUTSOURCING ENGAGEMENTS

6/7/2012

CLIENT RESOURCES DURATION RESOURCE TYPES

Wells Fargo 102 years to

currentSr. QA Analyst, QA Analysts – 8, Automation Engineer

T-Chek 8 1.75 years to current QA Lead, QA Analyst

3M 11 4 years to current QA Lead, Sr. Test Engineers, QA Analyst, BA, Test Engineers

Kodak Health Imaging

8 2.5 yearsEngagement Manager, SW Test Engineers, SW Test Analysts, Automation Consultants

Medtronic 3 4 years Project Manager, Sr. Test Engineers, Test AnalystsPearson DL 8 9 months Project Manager, Performance Architect, Infrastructure Analyst, Test AnalystsAchieve Health Care 6 2 years Test Lead, Test Analysts, Test Automation Architect, Process Trainer

Best Buy 6 2 yearsPerformance Test Lead, Performance Test Analysts, Functional Test Lead, Functional Test Analysts

Smith’s Medical 6 3+ years Test Lead, Test Analysts, Test Automation Architect, Process Consultant

RBC Dain 4 3+ years Project Manager, QA Lead, Sr. Test Analysts

Blue Cross Blue Shield of MN

5 3 years QA Lead, Sr. Test Analysts, Performance Test Lead, Performance Test Analyst

Avery Dennison 6 3 months Project Manager, Sr. Test Analysts, Test Analysts

©2012 BenchmarkQA, Inc. All rights reserved.

10

The

Soft

war

e Q

ualit

y Ex

pert

s

BENCHMARKQA HIGHLIGHTSFocus

> 25 years dedicated to the business of Software Quality Assurance

Experience

> BenchmarkQA began as an off-site testing facility for IBM and Microsoft, as well as other nationally known industry leaders.

Process Maturity and Depth

> Our proprietary testing methodology, templates and training programs have grown out of our experience and accumulated best practices managing testing projects in our lab. We have delivered public and private training on our methodology to hundreds of professionals.

Industry Recognition

> CityBusiness 50 Fastest Growing Private Companies

> INC 500 Fasting Growing Private Companies in America

Caliber of Talent

> Our brand, our reputation for excellence, and our commitment to our employees allows us to attract and retain the best talent in our industry and provide exceptional resource stability for our clients.


11

The

Soft

war

e Q

ualit

y Ex

pert

s

FOCUSED ON SERVICEBenchmarkQA is passionate about improving software quality and sharing information to make that effort easier. Assisting you with access to ideas, events and networks of information is just one way BenchmarkQA adds value.

Free Training & Seminars> We hold quarterly events to provide information and peer networking opportunities for our valued

clients, and share QA insights and best practices at industry association events several times a year.

Resources> BQA Blog - BenchmarkQA expert consultants share their ideas and insights on software quality,

automation, process improvement…anything associated with QA.

> Knowledge Base - a host of quality assurance and testing related white papers, articles and presentations to provide insightful and helpful information that will help you release higher quality software and achieve your quality goals.

Integrity> BenchmarkQA is committed to delivering services that exceed your expectations.

> Our reputation for high quality talent and service-minded staff comes from 25 years of putting our clients’ needs first and always acting with integrity.


12

THANK YOU!

For additional information on how BenchmarkQA can be of assistance, please contact:

Molly Decklever952.392.2384

[email protected]


benchmark qa services overview 2012 molly

Documents

software quality assurance

higher quality software

manager of quality

true quality

software testing

consulting software

technical quality work

releasewith better quality