INTRODUCTION TO SOFSpeaker: Ben LeeCompany: Modality SystemsPosition: Principal Consultant

Who Am I? Ben Lee – Lync / SfB Consultant and

tech enthusiast I enjoy playing with tech and still

find making calls from a PC a bit like magic

Member of the MTCC I help run the M.UC.UG.UK and

NEBytes user groups www.mucuguk.org www.nebytes.net

I can be found in a few places : @Bibbleq www.bibble-it.com I/M: ben.lee@modalitysystems.com w

tir

SOF??! Skype Operation Framework

Skype For Business Operations Framework SFBOF

Could have been worse Lync Operations Framework Toolkit

BUT SERIOUSLY, WHY SOF?

CONSIDERATIONSOn-Premises

Skype for Business

Applications

Attendant

Billing

Reporting

Contact Centre

Recording

Voice

PBX Integration

PSTN connectivity

Interop

Routing

Devices

Endpoints

Headsets

Handsets

Mobile

Video

LRS / SRS

S.Hubs

Interop

Infrastructure

Servers

Gateways

HWLB

Networking

RPs

VDI

PKI

O365Skype for Business Online

Applications

Attendant

Client types

Voice

Number ports

Call plans

Devices

Endpoints

Headsets

Handsets

Mobile

Video

LRS / SRS

S.Hubs

Infrastructure

Identity

CCE

ON CLOUD – COMING SOONOld Newvs

Release Extended support

Release Extended support

Release Extended support

Years

• Auto Attendant – Cloud PBX• Call queues – Cloud PBX• On-premise Exchange – Cloud PBX• CCE 1.4 – auto update

• Meeting migrations• Broadcast transcription• Regional meetings• Mac client

PROJECT SUCCESS Placing user experience at the centre Mapping features / functionality

against user requirements Driving usage & enhancing capabilities

User experience

Users

Devices

Clients

Infrastructure

Interop

Extending

Skype for Business

Applications

Attendant

Billing

Reporting

Contact Centre

Recording

Voice

PBX Integration

PSTN connectivity

Interop

Routing

Devices

Endpoints

Headsets

Handsets

Mobile

Video

LRS / SRS

S.Hubs

Interop

Infrastructure

Servers

Gateways

HWLB

Networking

RPs

VDI

PKI

Skype for Business Online

Applications

Attendant

Client types

Voice

Number ports

Call plans

Devices

Endpoints

Headsets

Handsets

Mobile

Video

LRS / SRS

S.Hubs

Infrastructure

Identity

CCE

User experience

Users

Devices

Clients

Infrastructure

Interop

Extending

OK, NO BUT REALLY WHAT'S SOF? A framework from Microsoft Designed to help you run a successful Skype for

Business Online project Note – deploying is not a phase

Created for partners & customers Language aimed at partners “Internal” delivery to business for customers

Broken into Series of Phases Set of Stages

“Living” framework V2 26/9/2016

BREAKING SOF DOWN Phases x 3

Plan, Deliver, Operate Stages x 4

Envision, Assess, Design, Prepare Activities

e.g. Assess readiness Tools / Assets

Workshop outlines e.g. Persona mappings

Layer 5,6 Customer – initiatives / outcomes Partners – Market offerings

PLAN Envision

Define goals & scope Business usage Timelines

Assess What is in place now Operational status Readiness to deploy

Design Solution components Operational process Adoption strategies

Prepare Remediation work

DELIVER Deploy

Install / configure Test

Enable Prepare user objects Prepare devices

Adopt Drive usage Workshops / training / champions

Enhance “Run cycle” Add new workloads Challenge earlier assumptions

OPERATE Monitor

Check quality is as expected Report

Review service status Support

Diagnose / triage / resolving issues Run

Usage information Feed back into adoption

USING SOF http://skypeoperationsframework.com/

Three SOF versions Standard SOF

“Customer Journey specific” Cloud PBX and PSTN Conferencing Get Deployed Cloud Migration

SOF ENGAGEMENT WORKFLOWCloud Migration workflow

Wee

k 2

(ons

ite)

Wee

k 1

Wee

k 3

Wee

k 4

(ons

ite)

Wee

k 5

Wee

k 6

Wee

k 7

Wee

k 8

Ong

oing

Business

Plan

Deliver

Operate

1

Assess - Readiness

Review the Discovery Questionnaire Duration: 2 h

Readiness discovery started

Kick-off CallDuration: 2 h

Objectives/Activities

communicated

Assessment PhaseDuration: 16 h

Readiness evaluated

Findings Presentation Duration: 2 h

Findings presented, next steps agreed

Remediation Status CallDuration: 1 h

Status reviewed

Review Discovery QuestionnaireDuration: 2 h

Technical discovery completed

Envision

Architecture WorkshopDuration: 4 -8 h

High-Level Architecture

defined

Adoption: End User Scenario Envisioning WorkshopDuration: 1 h

Adoption vision and

stakeholders defined

Adoption: Success Plan WorkshopDuration: 1 h

Success plan introduced

Adoption: Client and Device Readiness WorkshopDuration: 1 h

Customer selected clients

and devices

Execution Planning WorkshopDuration: 4 h

Schedule, RACI, KSI, Risks, all stakeholders

defined

Create Vision and Scope DocumentDuration: 4 h

Vision Scope document, Envisioning

Wrap Up deck

Presenting Vision and ScopeDuration: 2 h

Customer executive

agreement on the project

Envisioning Kick offDuration: 2 -4 h

Objectives/Key Stakeholders documented

Business Use Cases WorkshopDuration: 4-8 h

Use Cases Defined

Network Readiness Kick OffDuration: 2 h

Questionnaire sent, agreement on

scope

Program Presentation Kick off CallDuration: 1 h

Agreement on program

Envision

Setup Call Quality DashboardDuration: 1 – 4 h

CQD ready

Share Discovery Questionnaire during callDuration: 2 h

Have data from customer

Assess - Network

Network Readiness WorkshopDuration: 40 h

Network design, readiness,

remediation plan

Run UAT/TestsDuration: 8-16 h

Update CQDDuration: 4 h

Prepare scripts to migrate end usersDuration: 8 h

Pilot PlanningDuration: 4 h

Update ConfigurationDuration: 8-16 h

Solution Tested IP Subnets Defined

Deploy (onsite)

Scripts are ready End users chosen, pilot plan readySolution stabilized

Enable Adopt

Awareness Campaign Broadcast Duration: 4 h

Broadcast delivered

Adopt

Train ChampionsDuration: 8 h

Champions ready

Educate IT Pro on managing, troubleshooting and monitoring the solutionDuration: 8 h

Operational team ready for day 1

Training Awareness Material ReviewDuration: 2 h

Materials Ready

Run

Review Pilot Process and Adapt Duration: 1 h

Modify pilot process/solution

based on feedback

Enable

Execute Pilot/End Users TrainingDuration: 1 h

End Users trained

Customer continue to enable users, adoption

Users Enabled

Daily operations, monthly status review

Solution managed

Enable/Adopt Run/Monitor/Report

Assess - Persona

Prepare the Persona Matrix and review the Persona WorkshopDuration: 4 h

Delivery prepared

Deliver the Persona Workshop Duration: 4 h

Personas identified and aligned

Create the Persona Analysis Report Duration: 4 h

Migration recommendations

made

Assess - Health

Health Check Kick Off callDuration: 4 h

Present Health Check flow, agree on deliverables

Execute Health Assessment ToolsetDuration: 16 h

Health parameters captured

Review Operational Health GuidanceDuration: 16 h

Operational health parameters captured

Analyze Health Assessment toolset resultDuration: 24 h

Issues identified

Review Baseline Health assessment result and remediation next stepsDuration: 2 h

Findings presented, remediation steps

defined and agreed

Findings ConsolidationDuration: 16 h

Findings aggregated

Tailor Deployment ChecklistsDuration: 4-8 h

Server/Service Preparation

checklist ready

Prepare

Network PreparationDuration: 4-8 h

Network, Firewalls, QoS configuration

Deploy (onsite)

Tailor Delivery and Test GuidanceDuration: 2 h

Test Plan

Deploy the solutionDuration: 16 h

Solution Deployed

Site Migration PlanningDuration: 4-8 h

Migration plan defined

Cloud PBX & PSTN Conferencing Design Architecture WorkshopDuration: 4 h

Cloud PBX Architectural Specification

Design

Complete Deployment TemplatesDuration: 4 h

Deployment templates comleted

Cloud PBX Architecture, Coexistence and Migration WorkshopDuration: 4 h

Coexistence and Migration

Architectural Specification

Client Design WorkshopDuration: 12 h

Client migration designed

Adopt

Complete Adoption DocumentsDuration: 4 h

Adoption Stragegy Defined

9 we

ek p

roce

ss

SOF SEEMS COMPLICATED, WHAT'S THE VALUE? Project size & scale Helps provide a framework to capture all the relevant information “incorporating practical guidance, tools, assets and recommended

practices”

SOF can be all encompassing, i.e. one “SOF Project” for your deployment, mini-SOF for features

Start with CloudPBX

SOF ASSETS Workshops Questionnaires Reports Scripts Tests Checklists Project plans Templates

NETWORK ASSESSMENT

NETWORK ASSESSMENT

NETWORK ASSESSMENT

NETWORK ASSESSMENT

OTHER BITS

OTHER BITS

OTHER BITS

OTHER BITS

SOF MAP \sofOffers-All\2-Get Deployed\1 - Plan\1 - Envision the Solution

Information gathering scripts \sofOffers-All\2-Get Deployed\1 - Plan\2 - Assess Overall Readiness

Info gathering tick sheets \sofOffers-All\2-Get Deployed\1 - Plan\3 - Determine Network Readiness

Express route guidance Gather Network information Basic assessment tool

O365 workloads \sofOffers-All\2-Get Deployed\1 - Plan\4 - Design the Solution

Cloud PBX information

SOF MAP \sofOffers-All\2-Get Deployed\2 - Deliver\1 - Deploy, Migrate and Roll

Out Phone guidance QoS / VPN information

\sofOffers-All\5-Deliver\Enable Users at Scale User enablement scripts

\sofOffers-All\2-Get Deployed\3 - Operate\2 - Proactively Monitor the solution

CQD usage information \sofOffers-All\4-Plan\Design the Solution

Client type information

SUMMARY SOF is an evolving framework

Resources updated as features added MAC SfB client

Partners “SOF Trained” “SOF Certified” SOF Tools partner https://www.skypeoperationsframework.com/Academy

Take what you need from SOF Save some effort

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