Belda Amparo Gómez MéndezE-Mail: beldaagm@hotmail.com

Mobile: +52 72 22 474588 House: 017222-124722 or 017222

166033 Touca, Edo de México.

General overview

BUSINESS ANALYST: with total of 10 years of IT experience including Business Analysis, User Experience Design, Quality Assurance, User acceptance testing, Project management &support, Process Consultant, Change Management, Risk Mitigation strategy, trainer in all the projects.

An expert in developing essential business relationships to lead projects gathers, analyze, and define business and design /functional requirements, designing/re-engineering process, workflows and process mapping. Data/Business/Systems Analysis (SDLC), Agile, Waterfall developmentBA Champion Mexico team.Excellent communication between IT teams, Operations, Legal, Compliance, Business.

Professional Experience:

HSBC Business Analyst. (2012-2015)

• Analyze, map, team training, testing, creating workflows, RBPM documents. Create documentation, IR, DR, CR, CT, DTCS, IGSA, PLA, and SLA. Coordinating testing SIT, UAT and PVT phase.• Being the bridge between business and systems team for quick understanding between the teams.• This project will generate USD 2M $ according to the analysis projection once the project started.

Training in the end of the project for all the teams.• Risk identification and rapid mitigation.

Projects in India, London , HK, on site for 3 months in India (Global Billing system, Global Liquidity System, Quality and Assurance, Management Information, ATM’s Right Sizing).

HSBC Operations Advisor HSBC LAM (2010-2012)

• Analysis, creating documentation, process mapping, ToM (Target Operating Model) .• Creation of documentation, formal teams use the new product training.• Application Training Onsite and Virtual webinars (creating training materials)

Project in Chile on site for 2 months, Argentina, El Salvador, Brazil, (Cash Order Repayment, Prosa, HSBCnet release 22,23, 25, 27, 30, 31)

Testing Operations Leader LAM (2008-2010)• Planning, coordination , control and management of global and regional projects , focusing on the coordination and implementation of new management systems SIT , UAT ( User Acceptance Test) , the methodology of test cases .• Coordination meetings defects, teams involved.• Workflow, mapping, testing methodology.• Quality Center Training, applications training in all the countries.

Project in El Salvador,Paraguay, Uruguay, Argentina, Brazil, India(HSBCnet, Conexion Empresarial, SPEI, Banca Electronica,TEF, DOMI, Creditos)

HSBC Systems Worked with :

HOGAN HSBCnet Release Brasil, Colombia, El Salvador, Argentina,Mexico, Paraguay. Conexión Empresarial Segunda Liberación, Disposición de Crédito en CEi, CP y

CPN, Segmentación en CEi, HSBC Net con CEi ,Work Flow liquidaciones Fase II, Hogan, Pssw, HSBC net , OPRE.

COS, PROSA, GLS y GBS. HUB.

Tools Used:

MS Excel,Word,Power Point,Visio,Share PointChange Management : HP Quality CenterBiling : Clarity,Open WorkbenchTesting : QTP

Achievements/Awards/Certifications

Future Leaders Program (Leadership, Emotional Intelligence, Teamwork) 2014.Foundations of Business AnalysisPlanning and Managing Implementation and Change

Managing Regulatory ChangeWomen in leadershipAgile trainingSix Sigma

Education :

Bachelors:

Licenciatura en Informática Administrativa (2001-2006).Instituto Universitario del Estado de México.

Master’s :

Maestría en Ciencias de la Informática (2010-2013)Instituto Universitario del Estado de México.

Languages

English (proficient) Spanish (proficient)

DeclarationI hereby declare that the information furnished above is true to the best of my knowledge and belief.Date :Place : Mexico (Mexico) (Belda Amparo Gòmez Mèndez)