bela/jll session
TRANSCRIPT
BELA/JLL SessionFebruary 2019
Global firm and capabilities overview
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Country covered via JLL hubJLL Offices JLL’s Alliance partner offices
Americas10 countries
145 owned offices
EMEA30 countries
100 owned offices
Asia Pacific16 countries
91 owned offices (including
15 project offices)
Annual revenue$16.3 B
S.F. under management
4.6B
Employees90,000+
Corporate offices296
Operations80+ countries
Started in 2013 to enhance our Ethics Everywhere programRecognises:• Geographic dispersion of our business• The diversity of our business:
– IFM– Project Management– Mobile Engineering– Property Management – and more
• Cultural Differences of our population• 80 countries• 100 + languages and dialects• How do we reach and train all of our people effectively.
Ethics Liaison Program
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• Our Ethics Liaisons are drawn from the Business• Frequently work at remote or client sites• Are expected to:
– Be familiar with our Code of Business Ethics and Vendor Code of Conduct– Be familiar with any applicable client code of conduct if working on a client site– Know who their Ethics Officers are, how to contact them and how to direct colleagues to our Ethics reporting
facilities if required– Understand and be able to articulate the Firm’s policies on Anti-Corruption and Anti-Bribery– Be prepared to share ethics resources including newsletters, training material and new policies with colleagues– Be a resource to assist JLL Ethics Officers investigating incidents or providing training on our Ethics Everywhere
program– Help clients understand JLL’s commitment to ethics and integrity.
Ethics Liaison Program
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We are working to expand JLL’s Ethics Liaison program and spread the ethics message to a wider audience, across client accounts and business groups globally. Participation in the program is steadily increasing, with a 33%+ growth realized in 2018.
Ethics Liaison Program
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4 Newsletters
Newsletters are distributed on a monthly basis, providing information and highlighting different ethics topics, which include a link to a video, a JLL case study and reference materials on the related ethics topic. Our newsletters are currently distributed to 223 recipients (up from 189 in 2017), comprised of Ethics Liaisons and business leadership. These are then distributed to a wider audience across the company.
5 Ethics Collateral
2018 distribution of ethics pocket cards, posters, post-its and screen wipes exceeded 7,000 pieces, not including items printed directly from our intranet site or sold on our webstore. Ethics posters encouraging ethical conduct and providing Helpline/Web reporting information are prominently displayed in JLL and LaSalle offices across the Americas, EMEA and APAC and where permitted at client sites where JLL employees are located.
3 Yammer Group
Our Ethics Liaison Yammer group is a site dedicated to supporting the firm’s Ethics Liaisons by serving as a resource for information and a forum for open discussion. Membership in our Yammer group increased to 176 members in 2018.
2 Communications
Communications are regularly distributed in a variety of channels to our Ethics Liaisons to share with their business teams. Messages may include links to articles, JLL policies and reference materials, white papers and/or our recommended best practices for addressing and responding to ethical issues.
1 Ethics Liaisons
Participation in our Ethics Liaison program is steadily increasing, with our Ethics Liaisons currently representing 68 client accounts and 26 business groups across the organization. We are working to expand the program globally across all regions, with a particular focus on Asia Pacific and EMEA.
Ethics Liaison meetings are held on a quarterly basis. They include guest speakers from around the globe providing insights on a variety of topics and updates on ethics and compliance within JLL. Recent topics have included:• Ethics Trends• Ethics Liaison – Roles & Responsibilities Training• Fraud Awareness & Prevention• Strategies to Mitigate Risk• Global Legal Compliance • Anti-Money Laundering• Data Privacy and Cyber-Security • Anti-Bribery and Corruption• Case Study – Ethics Statistics- Asia Pacific• Recent Costs of Corporate Misbehavior• Enhancing Ethics and Civility in the Workplace
Meetings
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CommunicationsEthics Collateral Distributions
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Post-it Note Pads
Ethics Cards
Newsletters Posters
Our Ethics Everywhere posters have been translated into multiple languages. Our ethics posters are prominently displayed in corporate offices to promote ethics awareness and reporting. Through our Ethics Liaisons we also seek client permission to display them at client sites where JLL employees are located.
Translations
Ethics Collateral
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• Brazilian Portuguese• Canadian French• Chinese Simplified• Chinese Traditional• English• European French• German
• Indonesian• Japanese• Korean• Polish• Russian• Spanish• Thai
Our Ethics Newsletters are published monthly, distributed to the Ethics Liaisons, and cascaded to colleagues globally. We measure and track our communications to ensure that we have a clear picture of how the Ethics Liaisons use the collaterals provided.
A key element of our newsletters is the incorporation case studies illustrating actual issues arising at JLL. These case studies enhance the message we are sending and are well received.
Newsletters
Newsletters
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January 2018 - Confidential InformationFebruary 2018 - BullyingMarch 2018 - Careful CommunicationApril 2018 - Modern SlaveryMay 2018 - Sexual HarassmentJune 2018 - Data Privacy & Security
July 2018 - PhishingAugust 2018 - Understanding & Preventing RetaliationSeptember 2018 - Social MediaOctober 2018 - Respecting OthersNovember 2018 - Third Party Risk ManagementDecember 2018 - Gifts & Entertainment
We have compiled a variety of resources, which are posted on our Ethics Liaison team site, and available for immediate download by all JLL employees.
Resources include:• Newsletter archive;• White papers;• Program documents;• 2018 Ethics Liaison Training;• Meeting Materials; and• Our Library of Ethics Moments
Resources…
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Resources
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Ethics Everywhere Video Channels
In Q2 2019 we will be working directly with the Corporate Solutions business globally to ensure that all global and regional IFM (Integrated Facilities Management) accounts identify and appoint Ethics Liaison during the transition period.
Once an account has an Ethics Liaison program in place, the account management is expected to ensure that a departing Liaison is quickly replaced.
This program has enabled us to meet the higher standards imposed on us by heavily regulated clients and by clients which have been subjected to scrutiny by the Department of Justice.
Partnership with Business
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Program Participation - 2018
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50
8491
101
138
179
2013 2014 2015 2016 2017 2018
Ethics Liaisons2013 - 2018
Regional Program Participation - 2018
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140
AM
20APAC
19EMEA