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SUCCESS STORY

Bekaert harmonisesSAP documentation for 7,000 IT users

Thanks to tt performance suite all 7,000 Bekaert IT users now have quick

access to consistent and updated online manuals for SAP applications that have

been systematically tested and documented using tt performance suite.

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Facts and Figures

Sector

Manufacturing

tts competences

• tts Software – tt performance

suite for testing, validation

and documentation

of software applications

• Training – of end users in

new versions of SAP software

applications

• E-learning – in IT and

non-IT topics

tts users

7,000 end-users

Languages

25

Implementation Partner

Fern bvba, Belgium

Bekaert is a world leader in steel wire

transformation and coatings. With head-

quarters in Belgium, it employs 27,000

people worldwide. Serving customers in

120 countries, Bekaert generated com-

bined sales of € 4.1 billion in 2013. It is well

known as a supplier of steel cord products

for tyre reinforcement – one in every four

tyres in the world is reinforced with

Bekaert products. Its steel fibres are used to

reinforce over five million cubic metres

of concrete every year.

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The challenge

Bekaert has implemented SAP worldwide.

Its global subsidiaries had created manuals

in a variety of formats such as Word and

PowerPoint, which resided in local Share-

Point servers, wiki pages and on the intranet.

The SAP Competence Centre in Zwevegem

had no overview of the IT documen-

tation currently being used in any language.

It could not be sure that updates were

being applied. End users never knew if the

manuals they were accessing were

up to date, a source of inefficiency and

frustration. So there was a clear gover-

nance issue.

Bekaert’s global sites

Plants Offices Technology centers

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The project

Bekaert chose tt performance suite to

implement a centralised testing and

documentation management solution.

Any updates are now applied consistently.

A team of two people in Belgium man-

ages Bekaert authors all over the world via

a server environment and workflows.

Bekaert is now using tt performance suite

extensively to test applications and

for performance support. Moreover, as the

benefits of tt performance suite be-

came more widely known in the organi-

sation, other business units such as

HR have adopted it to produce e-learning.

The implementation

The proof of concept project took place

in late 2012. “We were immediately

convinced that tt performance suite ad-

dressed all of our challenges,” says Sofie

De Pauw, Project Manager at Bekaert.

Before applications go live, Bekaert tests

IT scenarios from end to end for

quality and robustness. Each test automati-

cally generates a report, which serves

as proof that the system functions correctly

in a given scenario.

End users are then trained in procedures

and essential processes and can rely on

performance support that provides access

to the current documentation based

on the entity they work for and their role in

this entity. Local language performance

support is provided with English as a fall-

back for advanced topics.

“We chose tt performance suite

because it integrates perfectly with

SAP and does everything we need

from testing through user training

and documentation to real-time

performance support. We are getting

very positive feedback from both

end-users and authors of the man-

uals, which are now consistent

and up to date wherever Bekaert

does business.”

SOFIE DE PAUW,

PROJECT MANAGER,

NV BEKAERT SA

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B E K A E R T H A R M O N I S E S S A P D O C U M E N TAT I O N F O R 7, 0 0 0 I T U S E R S

The benefits

A single source of the truth is delivering

efficiency gains worldwide. When an

application changes, Bekaert can identify

the relevant manuals and scenarios

that need to be tested; documentation

updates happen automatically. Bekaert

has developed more than 2,200 test cases.

Around 140 support and maintenance

personnel use tt performance suite daily

for testing purposes and 150 employees

use the software for end user documentation.

Other business functions at Bekaert

are also now using tt performance suite

to produce non-IT e-learnings.

Worldwide efficiency gains

Automatic updates

Interdepartmental usage

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