Being Professional & High Performing

Teams

Minha R. Ha, Learning & Assessment OfficerFaculty of Engineering, McMaster University

Sept 15 & 22, 2014

Profession: More than an expertise

Expert is not automatically a professional

Profession = Special knowledge + Commitment to what counts as collective integrity

So what are we committed to?

Members of Engineering Profession:

Experts Demonstrating Integrity, with…

ACCURATE UNDERSTANDING of REAL HUMAN NEED

(including ability to RESPOND, ADVOCATE, PROTECT)

LONG-TERM GOAL & VISION

(including ability to challenge status quo)

PRACTICAL COMPETENCY

(Including SCIENCE, UTILITY, MANAGEMENT)

Integrating Models

Mgmt Compete

nciesOrg.

Systems

Individual Qualities

Interpers. Relations

Fantastic Teams vs. Dysfunctional Teams

Teamwork Module Series Objectives

Know how to measure success

Begin building one good framework for team development

Explore ways to manage diversity & conflict

3 of 14

Team Processes

Com

Ro

Dec

Conf

Min Basadur Model: Team Decision Making

Impl Gen

DevEval

Relational Leadership

Purposeful Inclusive

Ethical Empowering

Process-

Oriented

Tools & Strategies

6 of 14

Focus the team

Things you can do so that team can pay attention to what’s important to team’s achievement targets

Set things up properly

Know your purpose and outcome

Prepare for the best and the worst

Build trust

7 of 14

Enable the Team

Things you can do to help team perform at their best & become more effective

Make each session count

Encourage, empower

Learn from each other

Respond, be accountable

8 of 14

Adapt! (Mitigate

Dysfunction)Things you can do to protect team from dysfunction, but also to help the team process / mature through difficulties

Be prepared & build tools

Work with what you have

Hold through struggle and conflict

Promptly address disruptive potentials

Seize the learning opportunity9 of 14

Celebrate the

Milestones!

Things you can do so that the team members can keep going, renew

Know when to recharge

Process breaks, reflect

Celebrate, recognise

Keep learning fun!

10 of 14

Giving and Exchanging Feedback

Managing Concerns

http://bigthink.com/videos/the-five-core-concerns-of-negotiation

Core concerns in negotiation (Dan Shapiro):

Appreciation

Autonomy

Affiliation (emotional connection)

Status (recognition)

Role (meaning)

Working with People

Free online test:http://personality-testing.info/tests/JUNG.php

http://onlinepersonalitytests.co.uk/wp-content/uploads/2013/03/MBTI-_Step_2-265x300.jpg

http://bagel.im/wp-content/uploads/2012/11/MBTI_win.jpg

Managing reactions

Uninformed Optimism

Uninformed Pessimism

Informed Pessimism

Informed Optimism

Understanding / Information

Tensi

on

Dijk & Freedman, 2007 (Journal of Leadership Studies)

Emotional Literacy

Pattern Recognition

Consequential Thinking

Emotion Navigation

Intrinsic Motivation

Exercised Optimism

Empathy

Noble Goals

2H04 Session IIISeptember 29, 2014

Lecture AssignmentsSession 1: Pre-test, collected (1%)

Session 2: Teamwork methods, collected

Session 3: Feedback practice, and online peer-assessment introduced (4% for completion of mid-term and end-term submissions)

Session 4: Discussion through inquiry structure & problem-solving method, applied to engineering ethics case study exercise

Session 5: Ethics case study & inquiry design (in-class test, 8%)

Session 6: Ethics essay question (7%)

FeedbackKnow the purpose

Strengths & weaknesses: Use all the models you know, to identify styles, roles, functions, effects, qualities of person

Deliver: Explore being an ‘authentic speaker’

Open with my audience

Connect with audience

Passionate about topic

Listen to audience

Case ScenariosConfronting an under-performing member /

EI

Negotiate between two views

Dominance and misbehavior (overriding the group, picking on a particular member)

Managing exam times, the whole team is behind schedule

Confrontation Steps1. Validate: core concern of the other

(empathy)

2. Articulate my concern

3. What am I willing to bring to the table?

4. What I need from you. 

5. Compromise, accommodate, re-design solution, etc. CLOSE!

Thank you!englead@mcmaster.ca