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Naomi Jackson
Registrar
Behind the Scenes: Securing
Success in Online Learning
A case study of Hibernia College
28th May 2015
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Hibernia College
• Established in 2000, based in Dublin, Westport and London
• Primary focus: online and blended higher education and
professional development
• Specialise in education and training of and for qualified teachers in
Ireland and the UK.
• Also offer programmes in areas of health science, business, and IT.
• Collaborations with a number of universities
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Organisational Structure
Hibernia College
Academic Schools
Academic Affairs
Department
Operations and HR
Finance
IT and Systems
Knowledge Management
Team
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Staffing
• Skills and expertise
• Type of contract
• Research activity
• Training & development
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Knowledge Management Team
Course DevelopmentLearning
Technologies Student Support
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Course
Development
• Knowledge officers, designers, A/V technicians, onscreen reviewers, librarian, course library coordinator
• Plan design create online lessons • Script interactive presentations, videos• Devise assessments and MCQs• Design templates• Design and build interactions• Develop audio, video and multimedia
content• QA test online content• Maintain library - 86,000 e-books,
35,000 journals title• Archive and back up – 5.8 million files – c. 9,000 lessons
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Learning
Technologies
• Coordinate R&D activities• Maintain VLEs• Set up and release average of 35
sessions a week (70 during peak)• Set up c. 3,000 students and 200
staff and faculty each year• Research capabilities of new tools
and technologies• Document and monitor processes
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Technical
Support
• Provide technical support for students, staff and faculty
• Set up and train students, tutors and staff members
• Coordinate between 50 and 70 live tutorials a week
• Ensure tutorials are available to students after the event
• Deal with student, faculty and staff queries that come in by live chat, phone, e-mail and through the helpdesk database
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Teaching and Learning Strategy
Live online tutorials F2F workshopsAsynchronous
sessions
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Author
AcademicDirector
Designer
Audio/Visual Technician
Online Librarian
On-Screen Reviewer
Knowledge Officer
Course Development Team
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COACT development framework
• As students progress through a topic they move along this
continuum.
• They are required to perform tasks that involve:
– Seeking out new information
– Making critical judgements
– Reflection and application to professional practice
CONCEPT: Describe and contextualise
main concepts.
OVERVIEW:
Summarise expectations,
including objectives and
outcomes.
ACTIVE DISCOVERY:
Facilitate active and
collaborative discovery.
CRITIQUE: Empower
students to construct evidence-
based criticism.
THINK:
Encourage reflection on relevance
and importance of concepts.
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Development phases
The content creation process is divided into four phases:
1. Schedules 2. Guidelines 3. Records
ReleasePlanning
4
Development Review
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Design KO OSR
Academic
Quality Assurance Stages
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Student Support
• Flexibility
– Availability
– Format
– Location
• Nature
– Academic,
– Pastoral,
– Technical,
– Administrative
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Strategic Management
e-learning strategy
Resourcing
Student support
Research & development
Contingency Planning
Curriculum design
process
Systems integration
Roles, teams & structure
Teaching, learning and assessment
Quality Assurance
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Recommended reading
• Ossiannilsson E, Williams K, Camilleri A & Brown M (2015) Quality
models in online and open education around the globe. State of the
art and recommendations. Oslo: International Council for Open and
Distance Education - ICDE.
• Keith Williams, Karen Kear, Jon Rosewell, (2012) Quality
Assessment for E-learning a Benchmarking Approach (second
edition) EADTU
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Questions?