EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

“Become an EC-BIC Expert”

Giordano DichterEBN Quality, TA & MD Manager

Brussels, 29 September 2010

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Today We will…

…look into the EC-BIC Criteria as the Quality Standards in the innovation-based incubation world…describe thoroughly the quality process… look into

the quality tools… understand what it takes to become an EC-BIC evaluator… how to conduct and

Evaluation… understand how decisions are made within the BQMC… how the whole system produces advantages for the involved BICs as the system represents a real Quality Development Tool… How all the system can bring a real development of the EBN Community, as EBN needs more and more Ambassadors to promote its

growth valorizing its specificities!

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Launched in 2004 and revised in 2008 The

BIC Quality Mark Criteria are what distinguishes our community from others around the globe… they relate to

the General Mission… innovative, innovative and innovative

entrepreneurship, the Organization… visible, adequate, ppp, sustainable

independent... Services... To entrepreneurs, SMEs, Signposting...

Quality, tracking, benchmarking, improving... Performance and Efficiency... of the services,

performances and processes

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

General Mission:

innovative, innovative and

innovative local and

sustainable entrepreneurship!!!

Professional Innovation Incubation BSO

Territory

Regional/local Economic development

GrowthCompetitivenessSectors

Technological innovationR&D Entrepreneurs

SMEs

TAGs:

The

EC

-BIC

Crit

eria

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Organization:

visible, adequate, ppp,

represented, sustainable,

independent!!!

Catchment area Public sector Strategies

Adequate

Coordination

Premises Visibility

StaffAutonomous

Private sector

Financially Sustainable

Positioning

TAGs:

The

EC

-BIC

Crit

eria

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Services:

To SMEs, to entrepreneurs, to

start-ups... Signposting!!!

The

EC

-BIC

Crit

eria

Incubation Start-ups Pre-incubation

Post-incubation

Financial planning

Coaching Networking

IPR

Access to finance

Business model MentoringTraining

TAGs: Business plan

Hosting

Follow-up Diagnosis Projects

Innovation profiling Signposting

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Activity measurement and

evaluation of performance:

Tracking, Benchmarking,

continuous improvement

The

EC

-BIC

Crit

eria

Review Common indicators Observatories

Reputation

Benchmarking

TAGs:

Self-evaluation questionnaire

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Quality:

Giving to the community of

entrepreneurs and BICs to get

positive returns!!!

The

EC

-BIC

Crit

eria

Quality systemTQM Compliance Process

BQMC

On-site visits

TAGs:

Self-evaluation questionnaire

Customer satisfaction surveys

Management information systems

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The EC-BIC expertise

EBN’s strategy is to boost higher and higher quality

levels within its network, to increase the network in numbers and quality, to be more and more representative of the

innovation-based industry in Europe.

The BIC Expertise is the core on which we intend to base the

future growth of our network. EC-BIC experts are therefore

needed for quality assurance, full membership

development and network development.

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Initiated in 2004, powered by a community-based

self-assessment protocol, a routine web

application, a combined set of both process

& performance indicators, and a “peer-

to-peer” audit system, this initiative has enabled the EC-BIC brand & label to be highly

respected in private and public circles.

The Quality Initiative

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Quality Initiative - ProcessSelf-assessment questionnaire

Database

Evaluation visit

The quest for the best

Service:

Benchmarking

Observatories

Report Decision

BQMC

Q-light

Service:

Networking

Service:

Promotion

Individual Reports

BICBICs

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The process

The process applies to candidate BICs, organizations which apply to be accredited by

EBN, and existing BICs falling within the annual evaluation program

EC-BIC experts may be needed to support

candidate BICs to arrive to the compliance with the EC-BIC criteria

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The process

Self-evaluation questionnaire (31

march)

Design of the Evaluation

program (mid April)

Implementation of the Evaluation program (June)

Organization of the evaluation mission (July –

December)

Implementation of the

evaluation mission (July December)

BQMC (at last 3 meeting per

year)

Reports

DECISION OF THE BQMC

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Self – assessment questionnaire

SECTION 1: MISSION & MANAGEMENT

SECTION 2: ORGANIZATIONAL DEVELOPMENT

SECTION 3: FINANCIAL ASSESSMENT (INCOME &

EXPENDITURE)

SECTION 4: GENERAL INTEREST BIC MISSIONS

SECTION 5: SERVICES TO NEW ENTREPRENEURS

SECTION 6: SERVICES TO EXISTING SMEs

SECTION 7: SIGNPOSTING TO PARTNER ORGANIZATIONS

SECTION 8: QUALITY

SECTION 9: PERFORMANCE AND EFFICIENCY

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

From the questionnaire to the evaluation program

Through the self-assessment questionnaire the

evaluation program is designed on an yearly basis.

10% of the BICs are selected for evaluation

responding to the following criteria:

1. Non-compliance with the quality process (no

submission of the s.e. questionnaire)

2. Quality assurance

3. Random selection (approximately 3)

4. Best in Class BICs – BICBICs (approximately 4)

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The implementation of the evaluation program

Informs the BICs

Defines the date

Selects the expert

EBN

EXPERT

Performs the mission

Delivers the report

Remains at disposition of the

Quality Team

BQMC Takes the final decision

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The evaluation mission

It is a peer to peer system: evaluation means quality, technical assistance and networking opportunities

The right state of mind: I’m here to support NOT just to audit!

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The evaluation mission

The report template

To be delivered to EBN’s Quality Team within 1 week from the date of the evaluation mission

structured as to provide the BQMC with all the information needed to take a sound decision, so please…

stick to it!!

It follows the lines of the EC-BIC criteria. At the end the expert will provide his opinion on granting or not

granting the license to use the EC-BIC logo

All the actors involved will have the possibility of expressing an opinion (Expert, National Companion, the

BIC, EBN)

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The evaluation mission

The role of the national companion is to ensure that the expert gets a better understanding of the reality

where he needs to work for a full day.

Make sure to talk to the staff, the main local stakeholders and the supported entrepreneurs… if this cannot be arranged, make sure to take it into

account when drafting the report.

Get ready before hand. EBN will send you the questionnaire and a SWOT analysis, but the evaluated BIC should add more documents (BP, reports, CVs…).

Follow the Guidelines for experts in your folder… EBN will send you a copy anyway before each mission

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The report

Express your opinion for each batch of information requested

providing R (Renewal) if the item under examination still

complies with the EC-BIC criteria, SR (Strong

recommendation) if you have a strong recommendation but

on an issue where there is no compliance problems… M

(Mandatory condition) if you think an aspect of the BIC needs strong revisioning and may present compliance

problems with the EC-BIC criteria.. And W (Withdrawal) if the criteria are definitely not met.

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The report

Remember to provide the report to EBN within 1 week and enter your final comments and opinion.

EBN will then send it to the National Companion and after to the evaluated BIC.

Once everyone has provided their inputs EBN’s Quality

manager will express EBN’s opinion and then send everything to the…

BIC Quality Mark Committee

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The BQMC

Is the final guardian of the EC-BIC Label and takes the final decisions about granting or

withdrawing the license.

It is composed of 3 BIC Directors also board members of EBN (1 for the quorum) , 3 external experts (1 for the quorum), 1 representative

of the EC DG Enterprise.

The quality manager of EBN participates in the meeting, presents and discusses the cases, but has no

voting rights.

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

The BQMCThe BQMC can take one of the following decisions…

The evaluated BIC is 100% compliant with the EC-BIC criteria, therefore EBN will license the BIC to use the EC-BIC Logo for three years (with automatic renewals after the third year).

The evaluated BIC is not compliant with the EC-BIC criteria, therefore EBN will withdraw the license to use the EC-BIC Logo.

The evaluated BIC is almost compliant but something is missing, therefore EBN will issue a 1-year contract with

mandatory conditions.

The evaluated BIC is not compliant but there are possibilities of working up the conditions, therefore the license

is temporarily suspended

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Full membership development

Receives applications for TA

Defines the need for TA

Selects the appropriate expert

EBN

EXPERT

Delivers the TA (home-based + missions)

Delivers a report:• Accreditation Y/N• Back on track Y/N

Further TA necessary Y/N

EBNOrganization of formal evaluation

visit Y/N

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

Network development

EBN is frequently invited to speak about the EC-BIC

criteria and the quality system. Mastering the EC-BIC

criteria is an essential element to effectively

communicate the main added value of our network. Understanding the quality system and its

outcomes is an essential ingredient to increase our network in numbers and quality. EC – BIC

experts may be asked to participate to congresses as EBN

speaker, undertake awareness-raising missions, undertake

pre-assessment missions, in a word…

…disseminate the EC-BIC culture and quality way of doing business!

EBN – European BIC Network Avenue de Tervuren, 168. B – 1150 Bruxelles Phone: + 32 2 772 89 00 - Fax: +32 2 772 95 74 E-mail: ebn@ebn.eu – Internet : www.ebn.eu

...powered by dream teams, guided by visionaries, endorsed by

leading stakeholders, totally credible to the private

sector, mandated by the public sector, sustainable and

politically independent, making impact on the civil

society, stimulating the entrepreneurship culture,

embedding innovation by all means and with all (from

academic sources or not) , serving a multi sectors

entrepreneurs communities, open to external partnerships

and a connectors of small businesses to the global

landscape, acting as an idea-lab and development centre

for growing firms, providing knowledge and creativity

centres facilities, finally an interactive cross-road for

people, projects, know-how, technologies, IP, Investment,

researchers and entrepreneurs.

The Perfect BIC