beaver county phone survey form and results
TRANSCRIPT
Beaver County Phone Survey Form and Results
Beaver County
Oklahoma State Department of Health Oklahoma Office of Rural Health
Oklahoma Cooperative Extension Service
Oklahoma State University
September 2002
AE-02155
Beaver County Memorial Hospital Medical Service Area Phone Survey and Results
Dondee Payne - Student Extension Associates, OSU, Stillwater (405) 744-6083
Kirk D. Christie - Assistant Extension Specialist, OSU, Stillwater (405) 744-6081
Gerald A. Doeksen - Extension Economist, OSU, Stillwater
(405) 744-6081
Rick Nelson - Beaver County Extension Director, Beaver (580) 625-3464
Stan Ralstin - Area Extension Rural Development Specialist, Enid (580) 233-5295
Alexandria Hart - Regional Health Consultant, Oklahoma City (405) 271-8750
Val Schott - Director, Oklahoma Office of Rural Health, Oklahoma City (405) 271-8750
RURAL DEVELOPMENT OKLAHOMA COOPERATIVE EXTENSION SERVICE
OKLAHOMA STATE UNIVERSITY
September 2002
Beaver County Memorial Hospital Medical Service Area
Telephone Survey Form
Beaver County Survey Form
Screener [zip codes and names of communities included in survey]
73931 – Balko, Bryan’s Corner, Boyd, Gray 73932 – Beaver, Elmwood 73938 – Forgan, Floris, Mocane 73844 – Gate 73847 – Knowles 73848 – Logan, Slapout 73950 – Turpin
1. Do you use a family doctor/nurse practitioner for most of your routine health care? Yes No 2. If no, who do you go to for routine care? ________________________________________________
3. Where do you go the most for your family’s routine health care needs?
Amarillo, TX Elkhart, KS Meade, KS Beaver, OK Guymon, OK Oklahoma City, OK Booker, TX Hooker, OK Perryton, TX Buffalo, OK Laverne, OK Turpin, OK Dodge City, KS Liberal, KS Woodward, OK Other __________________ Other___________________
4. If you use a family doctor/nurse practitioner outside of Beaver County, why?
_____________________________________________________________________________________ _____________________________________________________________________________________ 5. If you or your family members have used a family doctor/nurse practitioner at the Beaver County
Memorial Hospital in the last 12 months, were you satisfied with the quality of care you received? Satisfied Dissatisfied If dissatisfied, why? ____________________________________________________ 6. Do you think there are enough family doctors in Beaver County? Yes No Don’t Know
7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located?
Specialist City
Beaver County Survey Form
8. What health insurance covers you and your family? You Family Insurance through Employer/ Previous Employer Medicare Medicare Supplement Medicaid or Sooner Care Champus/TriCare Program VA benefits Self-Paid Plan Native American Benefits Do Not Have Health Insurance ___________________ 9. If you do not have health insurance coverage, which best describes why?
Cannot afford coverage Pre-existing medical condition __________________________________________
10. Has any member of your household used the services of a hospital in the past 12 months? Yes No 11. If Yes to number 10, at which hospital(s)?
Amarillo, TX Liberal, KS Woodward, OK Beaver, OK Meade, KS Other___________________ Buffalo, OK Oklahoma City, OK
Elkhart, KS Perryton, TX Guymon, OK Shattuck, OK
12. If other than Beaver County Memorial Hospital, why did you choose this/these hospital(s)?
____________________________________________________________________________ 13. If subject DID NOT select Beaver County Memorial Hospital, ask what hospital services did you use
in the past 12 months at other Hospital(s)?
Ambulance Services Nursing Facility Rural Health Clinic Birthing Services Outpatient Surgery ________________________
Emergency Room Physical Therapy ________________________ Laboratory (blood) Tests Radiology (x-ray, CT, mammogram)
Inpatient Surgery Respiratory Therapy Inpatient Stay Respite Care
14. If subject selected Beaver County Memorial Hospital in Question 11, how would you describe your
experience at Beaver County Memorial Hospital? Satisfied Dissatisfied If dissatisfied, why?_____________________________________________
Beaver County Survey Form 15. If you have used Emergency Room services in the past 12 months at the Beaver County Memorial
Hospital, what services were used? Cardiac Evaluation Routine Illness Laboratory Trauma Care Obstetrics (OB) X-Ray (Radiology) Respiratory Therapy Other ____________________________
16. If answered 15, how would you describe your experience at the emergency room in Beaver County
Memorial Hospital? Satisfied Dissatisfied If dissatisfied, why?_____________________________________________ 17. Has any member of your household used the services of the Beaver County Health Department or
your local health department in the past 12 months? Yes No 18. If Yes to Number 17, were you: Satisfied Dissatisfied If dissatisfied, why? ____________________________________________________________ 19. Does your community provide adequate services for the following:
Yes No Don’t Know Ambulance Service Assisted Living Home Health Care Nursing Home Outpatient Services (i.e. Phys. Therapy, Lab, X-ray) Pharmacy Services
20. What concerns you most about health care in your community? (INTERVIEWER: 1 OR 2 ISSUES) ___________________________________________________________________________________
21. What is your age?
18-20 21-30 31-40 41-50 51-60 61-70 71-80 81+ 22. What is your race? (Optional)
White Asian Hispanic
African American Native American Other _________________
TEMPLATE: TELEPHONE SURVEY Page 4 of 4
23. What is your yearly household income?
______Less than $10,000 ______$10,000 to less than $15,000 ______$15,000 to less than $20,000 ______$20,000 to less than $25,000 ______$25,000 to less than $35,000 ______$35,000 to $50,000 ______Over $50,000 [Do not read ______Don't know/Not sure these responses.] ______Refused 24. DO NOT ASK THIS QUESTION!!!!
Interviewer will decide on the answer to this question!!! Male Female Unknown (Can’t Tell)
Beaver County Memorial Hospital Medical Service Area
Telephone Survey Results
Frequency Percent73932 Beaver, Elmwood 83 41%73950 Turpin, Baker 51 25%73938 Forgan, Floris, Mocane 30 15% 73931 Balko, Boyd, Gray, BC 19 9%73848 Logan, Slapout, Laverne 14 7%73844 Gate 4 2%73847 Knowles 2 1%
Total 203 100%
QScreen. What is your zip code?
Response
41%
25%
15%
9%
7%
2%
1%
0% 10% 20% 30% 40% 50%
Beaver, Elmwood
Turpin, Baker
Forgan, Floris, Mocane
Balko, Boyd, Gray, BC
Logan, Slapout, Laverne
Gate
Knowles
Beaver County Hospital Medical Service Area Telephone Survey 1
Response Frequency PercentYes 197 97%No 6 3%
Total 203 100%
Q1. Do you use a family doctor for most of your routine care?
No3%
Yes97%
Beaver County Hospital Medical Service Area Telephone Survey 2
Response Frequency PercentHospital 2 33%Doctor 2 33%Specialist 1 17%Don't Go 1 17%
Total Responses 6 100%
Q2. If no, who do you go to for routine care?
Beaver County Hospital Medical Service Area Telephone Survey 3
Response No. Percent Response No. PercentBeaver, OK 100 49% Laverne, OK 3 2%Liberal, KS 50 25% Amarillo, TX 1 0.5%Perryton, TX 9 4% Booker, TX 1 0.5%Turpin, OK 8 4% Oklahoma City, OK 1 0.5%Woodward, OK 8 4% Don't Know 1 0.5%Guymon, OK 7 3% Other 11 5%Hooker, OK 3 2% Total 203 100%
Q3. Where do you go the most for your family's routine health care needs?
49%
25%
4%
4%
4%
3%
2%
0.5%
0.5%
0.5%
0.5%
5%
0% 10% 20% 30% 40% 50% 60%
Beaver, OK
Liberal, KS
Perryton, TX
Turpin, OK
Woodward, OK
Guymon, OK
Laverne, OK
Amarillo, TX
Booker, TX
Oklahoma City, OK
Don't Know
Other
Beaver County Hospital Medical Service Area Telephone Survey 4
Response Frequency PercentCloser to Home/Convenience 45 46%Personal Preference 21 21%Confidence/Quality of Care 10 10%Established Patient 9 9%Insurance/Cost/Affordability 8 8%Specialist 6 6%
Total Responses 99 100%
Q4. Why do you use a doctor outside of the Beaver County?
Beaver County Hospital Medical Service Area Telephone Survey 5
Frequency PercentYes 125 62%No 78 38%
Total 203 100%
Q5A. Have you or your family members used a family doctor in the in Beaver County within the last 12 months?
Yes62%
No38%
Beaver County Hospital Medical Service Area Telephone Survey 6
Response Frequency PercentSatisfied 119 94%Dissatisfied 6 5%Don't Know 1 1%
Total 126 100%
of care you received from the family doctor in the Beaver County?
Q5B. Were you satisfied or dissatisfied with the quality
Satisfied94%
Dissatisfied5%
Don't Know
1%
Beaver County Hospital Medical Service Area Telephone Survey 7
Response Frequency PercentMisdiagnosed 3 50%Lack of Quality Care 2 33%Qualified Staff 1 17%
Total 6 100%
5C. Why were you dissatisfied with the quality of care you received from the family doctor in Beaver County?
Qualified Staff17%
Lack of Quality Care
33%
Misdiagnosed50%
Beaver County Hospital Medical Service Area Telephone Survey 8
Frequency PercentNo 107 53%Yes 51 25%Don't Know 45 22%
Total 203 100%
Q6. Do you think there are enough family doctors in the Beaver County?
Yes25%
Don't Know22%
No53%
Beaver County Hospital Medical Service Area Telephone Survey 9
Specialist City Number Percent
Orthopedist CO (1), Woodward (1), Tulsa (1), Shattuck (2), OKC (2), Enid (2), TX (4), KS (11) 24 13%
Cardiologist Booker (1), Guymon (1), Woodward (2), TX (4), OKC (6), KS (7) 21 11%
Ophthalmologist Guymon (1), OKC (5), KS (11) 17 9%
Gynecologist Guymon (1), Enid (1), OKC (1), Woodward (2), TX (3), KS (7) 15 8%
Dermatologist Woodward (1), OKC (2), TX (3), KS (9) 15 8%General surgeon TX (1), OKC (1), KS (10) 12 6%Urologist Enid (1), TX (1), Woodward (2), KS (6) 10 5%
PulmonologistWoodward (1), OKC (1), Edmond (1), KS (2), Guymon (4) 9 5%
Pediatrician OKC (1), Guymon (2), KS (4), 7 4%
Neurologist TX (1), Shattuck (1), OKC (1), Tulsa (1), Turpin (1), Enid (2), 7 4%
Gastroenterologist Guymon (1), Woodward (1), OKC (1), KS (2), TX (2) 7 4%
Internal Medicine OKC (1), Guymon (2), KS (3) 6 3%ENT OKC (1), KS (2), TX (3) 6 3%Diabetes TX (1), OKC (1), KS (4) 6 3%Allergist TX (1), KS (2), OKC (3) 6 3%Other See Listing Below* 21 11%Total Responses 189 100%
Q7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located?
Oncologist (5), Orthodontist (3), Radiologist (2), Chiropractor (2), Plastic surgeon (2), Proctologist (1), Rheumatologist (1), Pediatric Cardiologist (1), Podiatrist (1), Nephrologist (1), Pediatric Ophthalmologist (1), General Specialist (1)
Beaver County Hospital Medical Service Area Telephone Survey 10
Response Frequency Percent*Insurance through Employer/Previous Employer 119 59%Medicare 65 32%Self-Paid Plan 52 26%Medicare Supplement 48 24%Medicaid/Sooner Care 8 4%VA Benefits 6 3%Champus / TriCare Program 3 1%Native American Benefits 1 0%Don't Know 1 0%Total 303
*Percent based on number of respondents.
Q8. What health insurance covers you?
32%
26%
24%
4%
59%
3%
0% 10% 20% 30% 40% 50% 60%
Employer/Previous
Medicare
Self-Paid Plan
MedicareSupplement
Medicaid/SoonerCare
VA Benefits
Beaver County Hospital Medical Service Area Telephone Survey 11
Response Frequency Percent*Insurance through Employer/Previous Employer 84 41%Medicare 35 17%Self-Paid Plan 28 14%Medicare Supplement 24 12%Medicaid/Sooner Care 10 5%VA Benefits 5 2%Champus / TriCare Program 1 1%
Total 187*Percent based on number of respondents.
Q8B. What health insurance covers your family?
17%
14%
12%
5%
2%
1%
41%
0% 10% 20% 30% 40% 50%
Employer/Previous Employer
Medicare
Self-Paid Plan
Medicare Supplement
Medicaid/Sooner Care
VA Benefits
Champus / TriCare Program
Beaver County Hospital Medical Service Area Telephone Survey 12
Response Frequency PercentYes 188 93%No 15 7%
Total 203 100%
Q9. Do you have health insurance?
Yes93%
No7%
Beaver County Hospital Medical Service Area Telephone Survey 13
Response Frequency PercentCannot afford coverage 13 87%Some other reason 2 13%
Total 15 100%
have health insurance coverage?Q9B. Which best describes why you do NOT
Cannot afford
coverage87%
Some other reason13%
Beaver County Hospital Medical Service Area Telephone Survey 14
Response Frequency PercentYes 94 46%No 109 54%
Total 203 100%
Q10. Has any member of your household used the services of a hospital within the past 12 months?
No54%
Yes46%
Beaver County Hospital Medical Service Area Telephone Survey 15
Response Frequency PercentBeaver, OK 32 34%Liberal, KS 27 29%Guymon, OK 8 9%Oklahoma City, OK 5 5%Amarillo, OK 3 3%Shattuck, OK 3 3%Woodward, OK 3 3%Perryton, TX 1 1%Other 12 13%
Total 94 100%
Q11. At which hospital were services received?
34%
29%
9%
5%
3%
3%
3%
1%
13%
0% 10% 20% 30% 40% 50% 60% 70%
Beaver, OK
Liberal, KS
Guymon, OK
Oklahoma City, OK
Amarillo, OK
Shattuck, OK
Woodward, OK
Perryton, TX
Other
Beaver County Hospital Medical Service Area Telephone Survey 16
Response Frequency PercentRecommendation/Referral 16 25%Closer to Home/Convenience 14 22%Established Patient 9 14%Specialist 9 14%Personal Preference 7 11%Confidence/Quality of Care 3 5%Availability of Health Services 4 6%Insurance/Cost/Affordability 2 3%
Total Responses 64 100%
Q12. If other than the Beaver Hospital, why did you choose this/these hospital?
22%
14%
14%
11%
5%
6%
3%
25%
0% 10% 20% 30% 40%
Recommendation/Referral
Closer toHome/Convenience
Established Patient
Specialist
Personal Preference
Confidence/Quality of Care
Availability of HealthServices
Insurance/Cost/Affordability
Beaver County Hospital Medical Service Area Telephone Survey 17
Response No. Percent* Response No. Percent*Laboratory Tests 46 28% Ambulance Services 5 3%Radiology 35 21% Physical Therapy 4 2%Outpatient Surgery 23 14% Birthing Services 1 1%Emergency Room 20 12% Nursing Home 1 1%Respiratory Therapy 12 7% Respite Care 1 1%Inpatient Surgery 10 6% Other 1 1%Inpatient Stay 7 4%Rural Health Clinic 5 3% Total 163 100%*Percent based on number of "Beaver County Memorial Hospital" answers in Q13.
Q13. What hospital sevices did you use in the past 12 months other than Beaver County Memorial Hospital?
28%
21%
14%
12%
7%
6%
4%
3%
3%
2%
0% 10% 20% 30% 40% 50%
Laboratory Tests
Radiology
Outpatient Surgery
Emergency Room
Respiratory Therapy
Inpatient Surgery
Inpatient Stay
Rural Health Clinic
Ambulance Services
Physical Therapy
Beaver County Hospital Medical Service Area Telephone Survey 18
Response Frequency PercentSatisfied 26 81%Dissatisfied 6 19%
Total 32 100%
Q14A. How would you describe your experience at Beaver County Memorial Hospital?
Dissatisfied19%
Satisfied81%
I
Beaver County Hospital Medical Service Area Telephone Survey 19
Response Frequency PercentLack of qualified staff 3 38%Unorganized 3 38%Lack of quality of care 2 24%
Total Responses 8 100%
*Respondents gave more than one answer.
Q14B. Why were you dissatisfied with your experience at Beaver Hospital?
Beaver County Hospital Medical Service Area Telephone Survey 20
Response Frequency PercentYes 30 15%No 173 85%
Total 203 100%
Q15A. Have you used Emergency Room services at the Beaver County Memorial Hospital in the past 12 months?
No85%
Yes15%
Beaver County Hospital Medical Service Area Telephone Survey 21
Response Frequency Percent*Radiology 14 33%Laboratory 12 28%Cardiac Evaluation 6 14%Respiratory Therapy 5 11%Routine Illness 4 9%Obstetric Services 2 5%
Total 43 100%*Percent based on "yes" answers to Q15A.
Q15B. If you have used Emergency Room services in the past 12 months at Beaver County Hospital, what services were used?
11%
33%
28%
14%
9%
5%
0% 10% 20% 30% 40% 50% 60% 70%
Radiology
Laboratory
Cardiac Evaluation
Respiratory Therapy
Routine Illness
Obstetric Services
Beaver County Hospital Medical Service Area Telephone Survey 22
Response Frequency PercentSatisfied 24 80%Dissatisfied 6 20%
Total 30 100%
Q16A. How would you describe your experience at the emergency room in the Beaver County Memorial Hospital?
Dissatisfied20%
Satisfied80%
Beaver County Hospital Medical Service Area Telephone Survey 23
Response Frequency PercentLack of quality care 3 50%Lack of qualified staff 2 33%No Response 1 17%
Total Responses 6 100%
Q16B. Why were you dissatisfied with the quality of services?
Beaver County Hospital Medical Service Area Telephone Survey 24
Response Frequency PercentYes 47 23%No 155 76%Don't Know 1 1%
Total 203 100%
Q17. Have you or any member of your household used the services of the Beaver County Health Department in the past 12 months?
Don't Know
1%
No76%
Yes23%
Beaver County Hospital Medical Service Area Telephone Survey 25
Response Frequency PercentSatisfied 46 98%Don't Know 1 2%Total 47 100%
Q18A. Were you satisified or dissatisfied with the services of the health department?
Don't Know2%
Satisfied98%
Beaver County Hospital Medical Service Area Telephone Survey 26
Response Frequency PercentYes 142 70%No 22 11%Don't know 39 19%
Total 203 100%
Q19A. Do you feel your community provides adequate AMBULANCE SERVICES?
Don't know19%
No11%
Yes 70%
Beaver County Hospital Medical Service Area Telephone Survey 27
Response Frequency PercentYes 69 34%No 36 18%Don't know 98 48%
Total 203 100%
Q19B. Do you feel your community provides adequate services for HOME HEALTH CARE?
Yes 34%No
18%
Don't know48%
Beaver County Hospital Medical Service Area Telephone Survey 28
Response Frequency PercentYes 47 23%No 48 24%Don't know 108 53%
Total 203 100%
Q19C. Do you feel that the community provides adequate ASSISTED LIVING SERVICES?
Yes 23%No
24%
Don't know53%
Beaver County Hospital Medical Service Area Telephone Survey 29
Response Frequency PercentYes 140 69%No 25 12%Don't know 38 19%
Total 203 100%
Q19D. Do you feel that the community provides adequate NURSING HOME SERVICES?
Yes 69%
No12%
Don't know19%
Beaver County Hospital Medical Service Area Telephone Survey 30
Response Frequency PercentYes 120 59%No 48 24%Don't know 35 17%
Total 203 100%
Q19E. Do you feel that the community provides adequate PHARMACY SERVICES?
Yes 59%
No24%
Don't know17%
Beaver County Hospital Medical Service Area Telephone Survey 31
Response Frequency PercentYes 103 51%No 36 18%Don't know 64 32%
Total 203 100%
Q19F. Do you feel that the community provides adequate OUTPATIENT SERVICES?
Don't know32%
No18%
Yes 51%
Beaver County Hospital Medical Service Area Telephone Survey 32
Response Frequency* Percent
PhysiciansAvailability 47 19.7%Qualified physicians 19 8.0%High turnover rate 11 4.6%Language barrier 6 2.5%Unprofessional behavior 5 2.1%Billing for services not received 1 0.4%Doctor /patient relationships 1 0.4%
Subtotal - Physicians 90 37.8%
General HealthcareDistance to health care 17 7.1%Costs 14 5.9%Availability of services 13 5.5%Quality of care 8 3.4%Transportation for health care 1 0.4%
Subtotal - General Healthcare 53 22.3%
Specialty PhysiciansAvailability of specialists 21 8.8%Surgeon 4 1.7%Dermatologist 1 0.4%Radiologist 1 0.4%Oncologist 1 0.4%Subtotal - Specialty Physicians 28 11.8%
Emergency ServicesER - Shortage of physicians 9 3.8%EMS-availability 8 3.4%Shortage of equipment 2 0.8%ER-staff more qualified 2 0.8%911 1 0.4%
Subtotal - Hospital 22 9.2%
Q20. What concerns you most about health care in your community?
Beaver County Hospital Medical Service Area Telephone Survey 33
Need for more elderly services 11 4.6%Home Health personnel not qualified 2 0.8%Need quality nursing home services 1 0.4%
Subtotal - Eldery Services 14 5.9%
Cost 7 2.9%Coverage Problems 6 2.5%Medicaid Problems 1 0.4%
Subtotal - Insurance 14 5.9%
Keep the hospital open 5 2.1%Upgrade quality of hospital 2 0.8%Concern with administration of hospital 2 0.8%
Subtotal - Hospital 9 3.8%
Better trained 3 1.3%More nurses 2 0.8%Unprofessionalism 2 0.8%Quality of care 1 0.4%
8 3.4%
Total Responses 238
*Respondents may give more than one response.
Hospital
Nurses
Q20. What concerns you most about health care in your community? (continued)
Insurance
Elderly Services
Beaver County Hospital Medical Service Area Telephone Survey 34
Response Frequency Percent18-20 Years 3 1%21-30 Years 18 9%31-40 Years 31 15%41-50 Years 47 23%51-60 Years 36 18%61-70 Years 30 15%71-80 Years 22 11%81 or Over 16 8%
Total 203 100%
Q21. What is your age?
41-50 Years23%
51-60 Years18%
61-70 Years15%
71-80 Years11%
18-20 Years1%
21-30 Years9%
31-40 Years15% 81 or Over
8%
Beaver County Hospital Medical Service Area Telephone Survey 35
Response Frequency PercentCaucasian 184 90%Native American 2 1%Hispanic 14 7%Don't Know 1 1%Refused 2 1%
Total 203 100%
Q22. What is your race?
Caucasian90%
Don't Know1%
Refused1%
Hispanic7%
Native American
1%
Beaver County Hospital Medical Service Area Telephone Survey 36
Response Frequency Percent< $10,000 18 9%$10,000-$14,999 12 6%$15,000-$19,999 18 9%$20,000-$24,999 13 6%$25,000-$34,999 24 12%$35,000-$50,000 39 19%Over $50,000 53 26%Don't Know/Not Sure 16 8%Refused 10 5%
Total 203 100%
Q23. What is your yearly household income?
< $10,0009%
Refused5%
Don't Know/Not
Sure8%
Over $50,00026%
$35,000-$50,000
19%
$25,000-$34,999
12%
$20,000-$24,999
6%$10,000-$14,999
6%
$15,000-$19,999
9%
Beaver County Hospital Medical Service Area Telephone Survey 37
Response Frequency PercentMale 53 26%Female 150 74%
Total 203 100%
Q24. What is the gender of the respondents?
Male26%
Female74%
Beaver County Hospital Medical Service Area Telephone Survey 38