beat - our third annual survey report
TRANSCRIPT
BEAT-‐ 2015-‐16 Because we invest in rela8onships
BEAT 2015-‐16
To have long and frui?ul rela8onship, interac8ve communica8on is must. Key objec8ve for this Stakeholders Sa8sfac8on Survey (called “BEAT” ) to have dialogue between our stakeholders. We are herewith pleasure with our third BEAT Analysis for the year 2015-‐16. Aera is indebted who have taken 8me to par8cipate and offer us more insight into their expecta8on and way for forward looking Aera helps clients fulfill their mo8ves with sound par8cipa8on and meaningful rela8onships. Once a part with you , forever we shall be a part of your Business. We promise to bring success, con8nuously contribute value for your Stakeholders and deliver results through innova8on.
Unparallel environment to create success story
Analysis -‐ Par=cipa=on
Par=cipa=on
100% clients would willing to recommend us
100% Clients would be interested to engage with us in future
93% par8cipa8on from Past/Present Clients
Overall par8cipa8on of 82% across stakeholders (lack of par8cipa8on from some prospect clients )
Analysis -‐ Aera Achievement & Scope for Improvement
Major Achievement (True voice of stakeholders) – Most proud movement for Aera
We are very thankful to Aera for sor8ng out our XXXX issues so quickly and easily. Thanks to XXXX who recommended us your name
The quality and depth of your industry analysis and strategic insight was excep8onal
Our key ambi8on was to achieve opera8onal excellence – both in opera8onal cost and service Level. Mission accomplished beyond sa8sfac8on
The excellent thing which we believe what Aera offers is a. Going beyond the func8onal barrier b. Always achieve the 8melines c. keep the party informed on a weekly basis on the progress
Major Achievement (True voice of stakeholders) – Most proud movement for Aera
Very professionally handled, beyond expecta8ons.
I am more than pleased with your service
Aera provides a comprehensive view of the business and maximize the strategic posi8oning of the business
Excellent domain knowledge on any subject discussed with Area.
Voice of Improvement
Enhance your consultancy service with other parallel services like Assurance (tes8ng)
Why Website is s8ll under construc8on
Some improvement in the way you listen
Suggest to have innova8ve pricing models during the current business environment
BEAT – Quality of Delivery – Response
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Content Analysis and reasoning
Quality of Delivery Execu8on Methodology How well do we deliver what we promise
Adherence to deadlines
Good
Excellent
BEAT – Team skills and Behaviors -‐ Response
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Skill Quality of the Team Our domain knowledge Ahtude and Behaviour of Team
Good
Excellent
BEAT – Communica8on and Client Serving -‐ Response
75%
80%
85%
90%
95%
100%
Effec8veness and quality of Service
Ability in keeping you informed
Courtesy, helpfulness and
politeness
Promptness in responding to your request for service
How well do we listen to you
How well do we understand you and try to meet your
needs
How much confidence do you have in our service
Good
Excellent
Aera – Business Trend for 2016-‐17
Major Business Trend 2016-‐17
Major changes in regula8on impac8ng on business model . Lean Business will win
Investment in Technology ,Opera8onal efficiency and Redesign in Business Process
Geopoli8cal terrorism war on terror
Expanding market opportuni8es
Thank You
Good Partners