beacon street partners the integrated employee experience stack
TRANSCRIPT
The Integrated Employee Experience
Community Powers Collaboration
Beacon Street Partners
You Have Ideas. We Have a Strategy.
BSP provides creative and technical answers to
your employee engagement goals.
We fill in any gaps and bring in the right partners to get everyone working better together.
Aligning the correct mix of services is a prerequisite to measuring and developing your own formula for
unleashing your teams, unburdening staff, and enriching the human spirit while optimizing productivity.
Partnerships are the smartest way to keep current, integrate the best, and get the lowest deals.
We discover end-to-endless opportunities through an efficient, integrated package across your employee
ecosystem - physical space, digital signage, desktops, and a custom mobile app that fosters community.
This Presentation…
1. We start with an overview of the employee market.
2. The Cooleaf platform will facilitate individual employee growth and team success with ongoing
recognition, rewards, and retention services.
3. X2O Media is a leader in enterprise data management and visualization. Their software is at the
center of your “Internal Communication Workflow” across all screens - desktop, TV, Mobile, etc.
4. Superior provides the foundation with integrated rewards, promotional items, print collateral, and
branded environments
1. Our Promise
2. Opportunity for Employee Engagement
3. Culture of Community
4. Data Management and Visualization
5. Branded Environments
6. Why Now
Contents
1 Our Promise
You Can't Manage What You Don't Measure (Now in a friendly version)
1. Give you the new methods and tech platforms for management and communication that the most successful companies are using to build teams that are aligned … efficient, agile, open, aware, measured, engaged, psyched!
2. Connect and leverage activity data around relationships, recognition, and results that will come from employee participation motivated by “Champion” leaders.
3. Bottom-up employee control will build your culture of community … pride … purpose … results.
Our Promise
Stand-alone Solutions or Integrated Across your
Employee Management “Stack”
EatMedia.com
• How are you measuring employee engagement?
• Which metrics are attached to their most important actions?
• What is the accountable result of a more committed employee
on customer satisfaction and sales?
Question: What is The Value of Your Culture?
2 Opportunity
For Employee Engagement
The Workforce
is Changing
Employee engagement and
culture is the #1 challenge
faced by CEO’s today.
- Deloitte’s 2015 Global Human Capital Trends
75% of workforce
will be Millennials by 2020
Definition of an
Engaged Employee
Emotionally invested in
their work and committed
to helping their
organization improve
Unengaged Employees Cost the U.S. $500 Billion Every Year
Full Report on 80,000 workers: http://www.gallup.com/services/176708/state-american-workplace.aspx
• Only 43% of organizations believe they have a culture of trust that supports employee engagement
• Only 36% of employees use their internal
collaboration platform
• Only 25% of employees use their enterprise social network
Big Opportunity For Better Engagement
Employee Relationship Cycle
Employee-Consumer Value Chain
Importance of Community
Employee satisfaction jumps by almost 50% when people have close friendships at work…
Yet, only 18% of people work for companies that provide enough opportunities to develop friendships on the job
3
Engage. Reward. Retain.
Measure the effectiveness of any existing projects
Manage new activities that encourage employee connections
Maintain the culture of a sharing community
Objectives
– Reward & recognize employee contributions and achievements
– Increase employee engagement
– Improve team communication
– Retain top talent
Programs and
communications
in one place
Company-branded
web platform and
mobile app
(iPhone & Android)
- Company updates
- Internal meetups/events
- Group collaboration
- Recognition highlights
Reach your team
anywhere
Engagement
Metrics
#Tagging architecture
is designed to capture
data and insights for
improving employee
morale and retention
Rewards &
Recognition
Employees can earn points
and be recognized for
contributions that may be
redeemed in a custom
catalog.
Clients Get Results
• Cooleaf has helped Daugherty Business Solutions achieve
a 40% reduction in ‘unwanted turnover’ within one year and
realized nearly $1M in cost savings. They also recently
signed a 2 year contract extension.
• 92% of the Woodward Academy employees agree that
Cooleaf has helped to reinforce WA as a Top Workplace.
• 60% of employees have signed up for "WestRock
Connections" … 17 employee interest groups (social,
professional and community-based) have been formed …
160+ employee-led events have been held. They have also
recently expanded their contract and have doubled their
scope of Cooleaf-serviced employees.
Is… 1. An employee engagement strategy and leadership platform across;
desktops, a Mobile App, digital signage, and office environment
2. A bottom-up team-building method that empowers department Champions to manage the right mix of professional and personal events
3. A "Tagging" system that logs activities, actions and attitudes
4. A more complete employee directory for cross-company communication, knowledge sharing, and teammate match-making
5. A customizable recognition and rewards fulfilment service
6. A management dashboard for control, metrics, REAL insights, and a tool-set to tweak your own evolving formula for optimization
4
Interactive Data Visualization and Management
Manage Screens Across Place & Media
The Four Pillars of Connectivity
Connected Desktop
Connected Workspace
Connected Workplace
Connected Workforce
Data Control and Flexibility
Internal Communication Workflow
Internal Data Sources Current Projects
Add real-time
interactive content
Tablets
Smart Phones
Desktop
Digital Displays
Publish to any device
External Data Sources
X2O Channel Creation Tools
Create broadcast-quality
enterprise channels
Employee Engagement Activities and Data
Physical Environment
5
Branded Environments
Top of Mind
Branded Office Environments
Anywhere
6
Why Now (mostly Mobile)
5+ New Things for “Why Now?”
1. Preferred tools only - Employees require the right media at the right time
2. Smartphone Functions - Deliver convenience and relevance
3. New Mobile Controls - Content Management Systems for custom Apps
4. Employee Mindset - Millennials demand more (so everyone wants it)
5. Employer Realization - Engaged community = More success
6. Disconnected - Flex-time, telecommuters, office roaming freedom
7. Multiple Content Sources - DIY, custom info, outsourced “cloud” partners
8. Open or Closed - Build employee profiles or allow anonymous sharing
9. Integration – Choose any single solution or combine for exponential value
10. Good, fast, & Cheap - Yes, all 3
An Integrated Mobile App Makes Every Method Better
Intranet/Web Portals - Not regularly used
Emails - Flooded already
Internal Social Networks - Distractions
Video/Print - Time-consuming
Corporate Events - Expensive and infrequent
I.M. Chat - No management features or integration
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of GE
“When people are financially invested, they want to return. When people are emotionally invested, they want to contribute.” – Simon Sinek
“To win in the marketplace you must first win in the workplace.” – Doug Conant, CEO of Campbell’s Soup
“Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie
“If you wanna hire great people and have them stay working for you, you have to be run by ideas, not hierarchy. The best ideas have to win, otherwise good people don't stay.” - Steve Jobs
“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey
“Create caring and robust connections between every employee and their work, customers, leaders, managers, and the organization to achieve results that matter to everyone in this sentence.” – David Zinger
Play in our “Sandbox” Lab
With Video, Mobile, and Media
See demos at www.TheSuperiorExperience.net
David Cutler - Partner Publisher - www.EatMedia.com [email protected] 617-331-7852
www.BeaconStreetPartners.co
Jim Morin - Partner twitter.com/JamesAMorin
[email protected] 978-210-5632
The Integrated Employee Experience