1. Welcome! Be the Ultimate Assistant Finding the Leader in You with Bonnie Low-Kramen & Vickie Sokol Evans Executive Secretary LIVE | 22 March 2013 | London

2. Bonnie & Vickie

3. Workshop Guide Eating and drinking during class is permitted. Break & Lunch Break - 15 minute break at 10:45AM Lunch 30-minute working Lunch at Noon Please No cell phone, Smartphone, laptop or tablet use in the Classroom Thank you!

4. 25 Years as PA to Olympia Dukakis

5. Be the leader of your career.Dont just stand for the success of other women insist on it. Gail Blanke, President and CEO, Lifedesigns

6. The Power of MentoringThe #1 resource we have is one another. Be a mentor.

7. Lets Talk!Essential Communication Strategies Verbal Written Non-Verbal (Body language)

8. Clarity is the goal In person 1:1 Phone Voice Mail E-Mail Texts & Instant Messages Tweeting Facebook & Social Networks Check and double-check details Others depend on you to get it right!

9. Public SpeakingEstablishing One-on-One Verbal Rapport Preparation! Know your stuff. Practice. Practice. Out loud. Often. Practice. Minimize umm like you know. Can we hear you? Brevity is best. Make & hold eye contact. Smile.

10. Effective Phone Messages Introduce yourself & ask if it is a good time Never assume anything Speak clearly, slowly and loudly enough State all pertinent facts Repeat the phone number and e-mail address

11. The written wordWhat do your emails say about you?The Power of an e-mail trail Conveys seriousness and accountability Remember: Written materials are reflection of your employer

12. Whats wrong with this email?Bonnie,We recieved the packet with fabric samples yousent. Can Frank meet you next Wed. at 3PM togo over it all?LET ME KNOW. WE NEED TO GET THIS DONE.Sam

13. ResponseHi Sam,Hope you had a good weekend and Im glad you and Frank received the packet.Next Wed. Oct. 10th at 3PM is good for me and we can work at the apartmentso you can see the space. The address is:1 Central Park WestTrump Tower bet 61 & 62Residence Phone #212-777-8888Be sure to have Frank bring photo ID to clear Security.Please let me know that this plan works for you and Frank. Thank you!All the best,BonniePH 646-222-3333

14. BODY LANGUAGE

15. What can you read?

16. Find your voice. Speak up. Doing this is critical to success.Our lives begin to end the day we become silent about things that matter. Martin Luther King Jr.

17. Finding the Words What to say I think we can do better in communicating, can we set up a time to talk? I know that we have some difficulties, why dont we try to resolve them? I can see that something is bothering you. Can I help? What not to say: I dont like the way you are treating me.Remember: Be part of the solution. There are two sidesto every story and it will serve the PA to see the otherspoint of view.

18. Working in a contradictionBehind the Scenes Follower Front & Center Submissive Nurturing & Protective Leader Assertive Taking an opposing stand

19. Assistants often know better.

20. Assistants often know better. Video Clip

21. U.K. Workplace of 2013 Gender 650,000Personal Assistants Men Women 97% are women

22. What are we afraid of?Fear of: Manager saying no Losing our job Looking stupid Making a mistake Being wrong Hurting reputation

23. What would make you quit? Abusive situation with employer Harassment / Bullying Problem with co-worker Not enough compensation

24. Speak up in these situations Job Interview Performance Review Salary Negotiation Asking for vacation time or other time off Bullying situation Clear up a miscommunication

25. Speaking up feels risky. Its worth it. Dont let fear stop you. Builds self-respect and self-confidence Builds respect from others

26. Thank you for being here!Questions?I would love to answer them.Please contact me for moreinformation on workshops,coaching, and presentationsfor your group.Bonnie Low-Kramenwww.BonnieLowKramen.com On Sale for 10Bonnie@BonnieLowKramen.com

27. RELEVANT TECHNOLOGY SKILLSfor the Ultimate Assistant

28. Relevant Tech Skills Being indispensable Everyday things that matter Being prepared matters What matters during a crisis Finding information quickly Introduction to Outlook People Pane Managing your social media privacy What you see about others What others see about you

29. Relevant Tech SkillsBEING INDISPENSABLE

30. The every day things that matter Maintain an accurate calendar/diary Tip: Reply with Meeting Tip: Use Outlook time zones to minimize errors Enter address details EVERY TIME Enter contact phone EVERY TIME

31. Error-Free Time Zones

32. Error-free Addresses/Phone #s In this order: ADDRESS | SUITE | FLOOR

33. Error-free Phone Numbers NOTCORRECT CORRECT 212-926-5521 212.916.5521

34. Phone w/ ExtensionsIf: (222) 222-2222 ext 413 Then: 222-222-2222,,,413 Commas = seconds

35. Being prepared matters ICE group on your phone and managers phone Extra batteries Back-up phone & chargers Know how to record an outgoing message on all communication devices

36. Mobile Power - Powerocks

37. Mobile Power - PowerStick

38. What matters during a crisis Tech-Ready Bag Devices Power (batteries, power strips) MiFi/Mobile Hotspot Etc.. Communication US Power Inverter Out of office message, outgoing vm message on phones Social media Cell, land lines & corded phones European Power Inverter

39. When preparing for a crisis Ask yourself this question:On any given day, what cant my boss live without?

40. Relevant Tech SkillsFINDING INFORMATIONQUICKLY

41. Relevant Tech SkillsMANAGING YOUR SOCIALMEDIA PRIVACY

42. WHAT YOU GET TO SEE

43. WHAT OTHERS GET TO SEE

44. Outlook Social Connector Vendor LinkedIn connection NOT a Facebook Friend

45. Outlook Social Connector Customer Not connected on LinkedIn Not Connected on Facebook His posts are public

46. Outlook Social Connector Person I dont know Not connected on LinkedIn Not Connected on Facebook His posts are public

47. Outlook 2010, How toView Reading Pane Set up Social Connector View tab > People Pane View tab > People Pane group > Normal group > Account Settings View social network providers available online

48. Thank you for being here!Questions?I would love to answer them.Please contact me for moreinformation on workshops,coaching, and presentationsfor your group. On Sale for 26Vickie Sokol Evanswww.redcapeco.comvevans@redcapeco.com On Sale for 17