be informed 4 dr. brand niemann director and senior enterprise architect – data scientist semantic...

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Be Informed 4

Dr. Brand NiemannDirector and Senior Enterprise Architect – Data Scientist

Semantic CommunityAOL Government Blogger

January 5, 2012

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Overview

• Today I am in the Netherlands learning about Be Informed 4 from Menno Gulpers, Knowledge Architect - Chief Trainer, with the Be Informed Academy.

• Be Informed 4 is a advanced software platform for both business and technology people to build dynamic case management applications.

• Be Informed 4 enables organizations to realize knowledge intensive administrative processes where complex decisions have to be made on a regular basis.

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Be Informed

http://www.beinformed.com/

http://www.beinformed.com/

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Separation of Concerns:Business Speak and Technology Speak

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Be Informed is anIntegrated Modeling Environment

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Case ManagementTo performing activities towards a goal that usually have pre and post conditions, etc.

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Products and DecisionsTo show the logic of making a decision with conditions that reference data and calculations and logic operations

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RegistrationTo show data objects and relationships

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InteractionTo define contents of a role-based portal, or legacy system interfaces

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Overview

• This morning Menno gave me the Be Informed Practitioner training and demonstrations of how to build an application and this afternoon he guided me in building the Housing Benefit Application shown in the next slides.

• As you can see the Model = Design + Application + Documentation and all of the them are Semantic Services.

• Be Informed 4 is a major achievement in agile development for business and technology people that does not require conventional software development.

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Housing Benefit Application

• Create the Models:– Customer Register– Benefit Request– Eligibility Model

• Publish a Decision Document• Create a Portal Model• Run the Model on the Web• Refine the Models

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Create the Models

PC Desktop Studio

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Run the Model on the Web

http://localhost:8080/webui/webapp/

http://localhost:8080/webui/webapp/

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Additional Slides

• Recreate Training Steps• PowerPoint with Recording• Example of Each of Four MetaModel Types• Examples:

– DoD DCMO– VA Health Benefits Blue Button Personal Health Record– Enterprise Model Patterns by David Hay– EPA Envirofacts Warehouse– FAA NextGen– UDEF– etc.

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Housing Benefit

• Overview of Target Operating Model:– User Role

• Applicant• Case Handler

– Portal• Benefits• Customers

– Product• Housing Benefit

– Case• Benefit Request

– Registration• Customer Registration

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Housing Benefit

• In this exercise we will create a model within this Target Operating Model (TOM).– Note: The TOM will be generated at any time, you do not have to

create it.• Steps:

– 1 Customer Registration– 2 Case (1 Deep)– 3 Portals– 4 Case 2 (2 Deep)– 5 Case Preconditions– 6 Subcase– 7 Profiles

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1 Customer Registration

• Model Customer Registration– Object Customer– Social Security Number– Name– Address (Dutch Address)– Date of Birth– Age (Implicit)

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1 Customer Registration

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2 Case (1 Deep)

• Model the Case with the most important artifacts• Lookup the Customer• Model the Eligibility:

– Applicant must live in an independent rental house– Applicant’s income must be lower than Euro 2000– Applicant’s savings should not exceed Euro 27500– Applicant’s rent must be less that Euro 300

• Publish the Decision Model• Run the Model

– Create a Portal Concept first and then open:• http://localhost8080/webui/webapp/

http://localhost8080/webui/webapp/

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2 Case (1 Deep)

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3 Portals

• Create Two Portals– Customers– Benefits

• Create Two User Roles– Applicant– Case Handler

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Export to OWL

Decision Engine

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Decision Panel

Decision Service

Decision Engine

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White Papers

http://www.beinformed.com/BeInformed/website/en/EN/White_Papers

F.A. (Frank) Buytendijk, Chief Marketing OfficerGartner BPM Summit 2011: Be Informed Embrace ComplexityWith 20 years of focused IT experience, at Gartner Frank Buytendijk was a Research Vice President and Lead Analyst for business intelligence and corporate performance management. As a Global Vice President at Oracle, Frank was responsible for a large part of the Hyperion Global Business Unit, and he later founded and ran the company's global thought leadership program. Frank is also the author of various strategy books.

http://www.beinformed.com/BeInformed/website/en/EN/White_Papers

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No Process Blog

http://www.noprocess.org/

http://www.noprocess.org/

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System of System Building Process

• Best Content to a Knowledgebase (MindTouch):– Documents and Data Sets

• Semantic Extraction and Search of the Knowledgebase (SIRA and Textrium):– Documents

• Knowledgebase to Spreadsheet (Excel):– Linked Data to Subparts of the Knowledgebase

• Excel to Dashboard (Spotfire):– Data Integration and Interoperability Interface

• Spotfire Dashboard to Dynamic Case Management (Be Informed):– Structured Process for Updating the Dashboard

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My Ideas

• Be Informed can be used to improve data collection from Web Sites in general, especially where spreadsheets are used, and users are left to their own discretion as to the quality and quantity of data they enter and submit.

• It is possible to reach a level of trust by clients with use of Be Informed that they would see that the cost of pilots are less than the cost of the formal procurement process and the cost of implementations are significantly less than the cost of their legacy systems.

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Highlights from Practitioner Slides• Model the goal and what is needed to achieve it, not the order of

activities• “Manually consolidate up front”• “Analysts specify business aspects, computers consolidate into

processes”• First describe at high level, after that specify further• Model = Design + Application + Documentation or Model =

[Design + Application + Documentation]• Business modeling ≠ systems development• 4 layers of knowledge: Interface, business processes, model, and

content• Tests are created in Excel

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Insight• Welcome to Insight, Be Informed's knowledge base. Insight contains detailed

information about Be Informed products, services and implementation methodology. Insight is extended on a continuous based with more solutions and more information.

• We have created an account for you with the following details:• User:• Password:• This account has been created for personal use only, and may not be shared

with others. Using this account means you comply to these terms of use. • If others in your organization also require access to Insight, they should

request so and should use their own email account for verification purposes. • Your account is set up to expire by the end of 2012. If you no longer want to

use Insight please unsubscribe via the link at the end of the Insight update notification email.

https://insight.beinformed.com/ExternePublicaties/InsightExternal/insight_ext?init=true

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Insight

https://insight.beinformed.com/ExternePublicaties/InsightExternal/insight_ext/

https://insight.beinformed.com/ExternePublicaties/InsightExternal/insight_ext/

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Non-Disclosure Agreement

Three Pages

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Installation

Save to Stick

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Launch

This Window Stays Open

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Be Informed 4 – They really got it!

http://semanticommunity.info/AOL_Government/Be_Informed_4_-_They_really_got_it!


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Specifying Flexible Business Processes using Pre and Post Conditions

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Public Policy Making:The 21st Century Perspective

http://semanticommunity.info/AOL_Government/Be_Informed_4_-_They_really_got_it!#Public_Policy_Making.3a_The_21st_Century_Perspective


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Be Informed Government Solutions

http://semanticommunity.info/AOL_Government/Be_Informed_4_-_They_really_got_it#Be_Informed_Government_Solutions

http://semanticommunity.info/AOL_Government/Be_Informed_4_-_They_really_got_it

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Be Informed’s e-Permit solution allows public institutions to improve their services to the public and cut costs at the same time. The essence of Be Informed’s Permit Solution is that it does not focus on the process that leads to a decision, but on the decision itself and what is needed to make legally correct decisions. Our Permit Solutions enable automated decision making where possible and involves your professionals when necessary. As a result, citizens are better able to manage their own interests and professionals gain more time to focus on exceptional cases. Error rates go down, customer satisfaction and efficiency increase.

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Governments need to support the weakest in society. Yet welfare, healthcare and social security systems are becoming very expensive. Society demands transparent decision making, responsible management of resources en funds and minimization of any costs involved in executing the arrangements. Yet customers and organizations providing care to them should not be hampered by administrative burden and bureaucracy. Government agencies organization need to support society with user friendly services, while applying ever changing rules and allowing for efficient public benefits at the same time. Be Informed’s Benefit Solution allows public institutions to improve the quality of their service, while cutting costs at the same time.

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Pension fund administrators are responsible for administering large numbers of collective pension funds. These funds are their customers, with each fund having thousands or hundreds of thousands of participants. Each fund has its own way it wants to treat its participants, covering everything from the procedures to be used to the language to be spoken. Frequent changes to Pension laws as well as strict compliance rules such as SAS 70 add an additional layer of complexity. In this environment exceptions have become the rule. The wide range of variation between funds creates complexity in the interactions with participants. This will lead to mistakes, degrades effectiveness, IT systems are too expensive to manage, and customers are dissatisfied. Be Informed’s Pension Solution helps pension fund administrators deal with this complexity and in this way improve customer services, while cutting costs and reducing error rates.

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When it comes to upholding the law, cooperation between partners in the justice chain is crucial. The Police uses its investigative powers to obtain evidence. On the basis of this evidence the defendant is prosecuted by the Public Prosecutor. If all goes well, the prosecution results in a criminal conviction in court and a sentence. Society demands that criminals are brought to justice: effectively and efficiently. This requires effective process support for the different parties in the justice chain and facilities for cooperation between these parties. Be Informed has worked with each of these organizations to provide solid solutions.

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Aiming to reduce administrative burden and improve customer service governments introduce Point of Single Contact for citizens and corporations. A Point of Single Contact enables anyone wishing to undertake an activity, e.g. start a business in a new building, to handle all the necessary government business through an integrated procedure: one license from one procedure, one set of rules to follow and one system of remedies. Be Informed has delivered a Point of Single Contact to the Dutch government which provides citizens with answers from all government organizations. http://www.overheid.nl provides access to more than 1,600 government websites and to all laws and regulations at central and decentralized levels, all official publications, products and service catalogues by the government and a rapidly growing number of daily permits and notices.

http://www.overheid.nl/

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be informed 4 dr. brand niemann director and senior enterprise architect – data scientist semantic...

Documents

customer model

webuiwebapp slide

portal model

deep model

pc desktop studio slide

housing benefit application

case preconditions

informed academy