Be Digital.

Insights from the Infosys study on digital transformation

Be More.Preparing for the Digital Transformation Tsunami

Infosys commissioned Forrester Consulting to evaluate how businesses

define, plan, and execute digital transformation

2

The study involves insights from 200+ IT and business decision-makers from USA, France, Germany, UK and across industry segments

Leading organizations are applying digital thinking

across the entire organization to best win, serve, andretain customers; operate internal processes;

and create new products and business services

3

Only 9%firms have reached digital maturity and are differentiating across all

aspects of their digital activity

69% companies believe

they lack a systematic digital strategy today

4

Organizational issues are key barriers tosuccessful execution of digital strategy

Lack of digital expertise /

skills

57%

Competing departmentswant to own

digital

52%

Organizational inertia

51%

5

Ownership of digital strategy by the CEO leads to higher levels of digital maturity and digital investment

CEO was responsible for the digital vision

and strategy at

57%of the firms with a systematic digital operating model

CEO leads digital strategy in the

69%of firms that will invest more

than 10% of company revenues in digital over the

next 12 months

6

Organizations must address both

digital customer experience and

digital operational excellence

Create customer-centric

organizational structures

68%

Change business models

64%

Innovate product / service

offerings

51%

Improve ITagility and flexibility

61%

7

Linking outside-in and inside-out thinkingwill create dynamic ecosystems of value

95% believed that their organization looked to third-parties to support their digital strategies

To capitalize on the

potential that digital

business brings, most

firms need to

restructure their organizations

replatform their technology

transform their company culture

8

Digital transformation the year ahead

Top

priorities 5

Improve products or services through digitization 47%

Improve operational efficiencies 47%

Improve the customer experience 42%

Address rising customer expectations 40%

Improve differentiation in the market 40%

Get more insights from

Be Digital. Be More.

The Infosys commissioned Forrester Consulting study

How well are you embracing the digital business transformation?

Infosys.com/bedigital #InfosysDigital linkedin.com/company/infosys-digital