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Hardware Characteristics

Datto (SIRIS) Axcient Zenith (MirrorCloud)

Storage: 250GB to 40TB 250GB to 20TB 2TB (Stackable)

RAID: All Models 500GB or Larger Some Models All Models

CPU: Up to Dual Quad Core Up to Dual Quad Core Up to Dual Quad Core

Memory: 8 to 96GB 4 to 24GB 14GB Per 2TB

Operating System: Linux Linux Linux

Form factor: Desktop and Rackmount Desktop and Rackmount Rackmount Only

Hardware Manufacturer: Datto HP White Box

Warranty: 3 Years Included in Monthly Fee 3 Years

Local Backup


Backup Technology: ShadowSnap R-Diff Proprietary

Open File Copy Technology: VSS and/or STC VSS VSS

Backup Type: Image Based File Based Image Based

Windows OS Support: Windows 2000 through

Windows 7

Windows XP through

Windows 7

Windows XP through

Windows 7

Backup File Format: VMDK Proprietary Proprietary

Storage Method: Inverse Chain Technology File Chain File Chain

Minimum Backup Interval: 5 Minutes 15 Minutes Less than 5 minutes

Server Support: Yes Yes Yes

Workstation Support: Yes Yes Yes

Virtual Machine Support: Yes Yes Yes

Exchange Backup: Yes Yes Yes

SQL Backup: Yes Yes Yes

Open File Backup: Yes Yes Yes

Access Control Lists (ACLs) Support: Yes Yes (Disabled By Default) Yes

Compression: Yes Yes Yes

Data Deduplication: Yes No No

Push Install: Yes Yes No

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Mac Support: Yes (TimeMachine) Yes No

Linux Support: In Development Yes No

Local Virtualization


Built in Hypervisor: VirtualBox Xen VirtualBox

Conversion Required to Virtualize: No Yes Yes

Time to Virtualize (500GB Server): Under 30 Seconds Minutes Hours

VM Export: VMDK, VHD No No

Virtualization Sandbox: Yes Yes Yes

Automated Virtualization Tests: Yes No No

Screenshot Bootability Verification: Yes No No

Backup while virtualized: Yes No Yes

Local Restore


File Restore: Web + SMB SMB SMB

Direct VM Export: VMWare, Hyper-V, VirtualBox None None

Bare Metal Restore (BMR): Yes Yes Yes

Restore to dissimilar hardware: Yes Yes Yes

BMR Environment Network Boot (web) Windows PE Windows PE

BMR Local Driver Injection Yes Yes Yes

BMR Remote Driver Injection Yes No No

BMR to Smaller Disk Size : Yes No No

Off-Site Storage


Number of Facilities (US): 2 1 1 (Optional 2nd)

Cloud Infrastructure: Datto Unknown 3rd Party

Bandwidth Limit: No No 3 Megabit

Unique Encryption per Customer: Yes Yes No

Encryption Type: AES256 AES256 AES256

Data Integrity Checks: Continuous No No

SAS 70 Type II Rated: Yes Yes Yes




Archiving: 1 Year No Optional

Compression: Yes Yes Yes

Off-Site Virtualization: Yes Yes No

Off-Site Seeding


Required: No Yes Yes

Method: Vendor Supplied USB Drive or

Customer Supplied SATA Drive

Customer Supplied USB Drive Customer Supplied SATA Drive

Shipping Costs: Covered By Vendor Customer Responsible Customer Responsible

Turn around time: 1 Week Guarantee Varies 4 to 6 Weeks

Encrypted Seed Drives Optional No No

Off-Site Virtualization


Virtualization Time (500 GB): Under 30 Seconds Hours Unknown

Off-Site Virtualization Cost: Free /w Off-site Backup Additional Monthly Fee Additional Fee

VM Limit Per Customer: Unlimited Unknown Unknown

Public IP's Available: Unlimited Unknown Unknown

Virtual Firewall: Yes Unknown Unknown

Virtual Router: Yes Unknown Unknown

VPN Options: OpenVPN, IPSec Unknown Unknown

Complex Network Support: Yes Unknown Unknown

Pricing Models


Contracts: None One Year Minimum Not Required

BDR Platform: Yes Yes Yes

HaaS Offering: Yes Yes No

Initial Hardware Investment: Yes No Yes

Customer Support


Regular Hours: 8am to 12am (EST) M-F 9am to 8pm (EST) M-F 24/7/365

Data Center Locations: Reading, PA

San Diego, CA

California

Eastern Canada

Lenore, NC

Hagerstown, MD

Denver, CO




Emergency Support: 24/7/365 9am to 8pm (EST) M-F

Excluding Holidays

24/7/365

Priority Levels: Emergency - Within 1 Hour

Urgent - Within 1 Hour

High - Within 4 Hours

Normal - Within 6 Hours

Low - Within 10 Hours

High - Within 4 Hours

Normal - Within 8 Hours

Low - Within 12 Hours

Emergency - 30 Minutes

Medium - 3 Hours

Low - 24 Hours

Ticket Support: Yes Yes Yes

Email Support: Yes Yes Yes

Phone Support: Yes Yes Yes

Online Chat: No No Yes

Support Location: USA USA Foreign

Corporate


Offices: 101 Merrit 7

Norwalk, CT 06851

2761 Marine Way

Mountain View, CA 94043

One Williamsburg Place

Suite 111, Mail Stop 5

Warrendale, PA 15086

Founded: 2007 2007 1996

Financing: Self (Profitable) Venture Capital (33.5 Million) Bonds

Chief Executive: Austin McChord Justin Moore Akash Saraf

© BDR Facts.com 2011




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