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H C N B l u e C h i p ,

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Issue 2, May 2010

INSIDE BLUE CHIP ‐ TIPS & TRICKS

Our first edition of Blue Chip Tips & Tricks was so well received that we've decided to make it a

regular e‐mail to subscribers. We trust that you find these e‐mails a valuable resource to

getting

the

most

out

of

your

software.

Did you know?

1. Patient Details Changing patient status from active to inactive will prevent inactive patients' names being

displayed in a patient search.

2. Access Recently Used File List If you accidently close Blue Chip, the last 5 patients’ files can be accessed (and in certain cases the

associated tasks) by clicking on the File menu on the Task Bar.




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3. Reports Report groupings (in the Print Report window) change depending where you access the reporting

option from ‐ either the printer icon on the patient file or from within Medicare Australia ‐ Practice

Explorer etc.

4. Invoices You can defer your Invoices instead of cancelling them? They will still appear on the Day Sheet

report (as being deferred) and can be completed later by opening them within the original account

class they were created. A Deferred Invoice Report lists all invoices that have been deferred.

5. Medicare Claiming When using Patient Claims and the patient pays the invoice in full: It is recommended that

practices leave the payment type as Cheque (that way reimbursements are paid directly to the

patient) – regardless of whether the patient has lodged their banking details with Medicare or not.

Medicare will override this (to Direct Debit) at their end if banking details have been lodged with

them.

Medicare recommends that patients should record electronic banking details directly with

Medicare Australia and not with the practice.




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6. Referral History Deselecting

the

Hide

Inactive

Referrals

checkbox

allows

users

the

ability

to

view

a patient’s

complete referral history.

7. Appointments When cancelling appointments, make sure you edit the appointment and add a comment as reason

for cancellation, then select the Cancel option. This captures a patient’s booking history, displays

reasons for cancellations and provides the practice with information that allows them to make a

rescheduling decision based on the appointment history (particularly useful for repeat offenders




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who cancel at the last minute). A deleted appointment disappears without any trace and should

only be used if the user has made an error.

A complete history of patient’s booking (past and future) including cancellations can easily be

printed from

within

the

Patient

Details

Screen.

Select

Bookings

then

click

on

the

Print

Option

(bottom right of the screen). Moving appointments between days and doctors is easily achieved within the “Outlook Style

Appointment Book. Just set the “View” to weekly and drag and drop your appointment cell as

required.

8. Correspondence Practice staff can address correspondence to other practitioners that have no association with

referrals (such as a Specialist, LMO etc) and have their names appeared automatically in a

document?

Administrator access is required for setup only. Once created, general user level is all that is needed

to enter the information.

Modifying Setup: Select Setup from Task Bar and go into Practice, Classes and use one of the

Account Contacts fields to add type of contact (e.g. LMO, Specialist, etc) within the Account Group

Listing, use the drop down menu to select Usual GPs (this will file their details under Doctors

subdirectory). Take careful note of which Account Contact Line is being used. e.g. Line 1‐6.

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