bcs elite leeds kowledge worker presentation 3 nov 2011
DESCRIPTION
Slides from Alison Freer's talk for BCS Elite Leeds on 3rd November 2011TRANSCRIPT
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IT Leaders at the Vanguard of 21st
Century Productivity:
Overcoming Knowledge Worker Attention Deficit Disorder
Alison Freer, Director - Lead & Transform3rd November 2011 - BCS Elite Leeds
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Today
• Assessing the benefits of improving knowledge worker productivity
• Sharing top tips for making theory work in practice
• How IT can lead the productivity revolution.
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• E-mail, MS Office used for 30+hours per week
• 20 - 200+++ emails received a day
• 150 hours per year, per person looking for lost information
• 80% corporate information is unstructured - terabytes of it!
Attention Deficit
Gartner 2005
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Productivity Gap• 10:1 difference in
productivity amongst software organisations
• The best people outperform the worst by 10:1
• The best performer is about 2.5 times better than the median
Tom DeMarco 1999
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Drucker’s Prophecy
“the unique contribution of management in the 20th century was the 50 fold improvement in the productivity of manual workers…....
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“....the most important contribution management needs to make in the 21st Century is to similarly increase the productivity of knowledge workers”.
Peter Drucker 1999
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‘Thinking for a Living’
Thomas Davenport, HBR 2005
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Knowledge Workers..
• Like autonomy
• Value their knowledge but don’t always share easily
• Find it hard to explain the detail of what they do
• Add maximum value when they collaborate.
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Productive People...• Limit the number of gadgets
• Invest effort in deciding priority information & organising it well
• Get help & use assistants, to some degree
• Use lists
• Adapt tools & approaches to suit different situations
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‘I-shaped’ People
IDeep subject knowledge, applied to problem-solving in specific domains.
Needs... time & space to think, perfect, test and research.
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‘T-shaped’ People
TBroad subject interests, plus core expertise, drawn to maximising opportunities in complex business environments.
Needs... interaction, to share & learn from others.
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Table Talk
• What does knowledge worker productivity mean in your organisation?
• How do you measure it?
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Maximising Knowledge Worker Productivity
• Treat knowledge workers as assets not costs
• Physical & virtual workplaces to ‘bump’ together
• Expose to learning & teaching
• Automate their routine tasks
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The Hybrid Organisation
TECHNOLOGY PEOPLE
WORKPLACE
THE HYBRID ORGANISATION
Economic Uncertainty
Social & Business Tech
Innovations
Demographic Change
Mass Globalisation
Microsoft 2011
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Top Tip #1- Listen• Software Studio Team -
variable productivity. Over & under utilisation of different individuals
• 1:1 mentoring followed by facilitated team project events.
• Identified productivity enablers & blockers for different personalities.
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Top Tip #2- Engage• Public sector IT department,
facing out-sourcing test
• Leadership team mentoring followed by whole department customer focus workshops - involving real customers!
• Engaged ‘I-shaped’ personalities directly with customer facing projects.
• Department retained.
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Top Tip #3- Adopt & Adapt• Process Manufacturing IT Service -
high autonomy, high budgetary discretion
• Experimented with social network-like platform (Yammer) within IT.
• Engaged specific manufacturing colleagues in ‘Ideation’ for new processes.
• Platform and Ideation process now adopted by EMEA business.
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Top Tip #4- Drive• University IT Team - federated
structure, poor project & programme delivery on IT & Capital.
• Senior IT Team initiated a business Benefits-led approach for all new projects.
• Structured change programme - IT & business colleagues together.
• Immediately improved delivery of high investment projects. Raising sector standards.
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LEAD
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How will you take a LEAD on knowledge worker productivity?
Table Talk
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References• Microsoft:
www.thehybridorganisation.com
• Thinking for a Living http://www.tomdavenport.com
• Knowledge Worker Productivity, Peter Drucker 1999, California Management Review
• Durham University Innovation Studio http://www.dur.ac.uk/dbs/faculty/projects/innovationstudio/