bcmc mod 07.ppt
TRANSCRIPT
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MODULE 07
EMPLOYEMENT COMMUNICATION
INTRODUCTION
WRITING CVS, GROUP DISCUSSIONS
INTERVIEW SKILLS
IMPACT OF TECHNOLOGICAL ADVANCEMENT
ON BUSINESS COMMUNICATION COMMUNICATION NETWORKS INTRANET,
INTERNET,E MAILS, SMS,
TELECONFERENCING,VIDEOCONFERENCING
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Meaning of Curriculum Vitae
A CV (singular) meaning course of oneslife.
CV (plural) are most often used foracademic or research position.
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DEFINITION
A curriculum vitae is a written descriptionof your work experience, educationalbackground, and skills. Also called as a
CV, or simply a vitae, it is more detailedthan a resume and is commonly used bythose looking for work outside the U.S and
Australia. A curriculum vitae is also used
by someone looking for an academic job,i.e. in a college or university.
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A CV or Curriculum Vitae is
Your life history
Your job history
Your achievementsYour skills
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Purpose of CV
To apply for a job within the same field.
To apply for a job within a different field.
To summarize your life achievements. To apply for a particular job vacancy.
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CONTENTS OF THE CV
Personal Details
Job Objective
Education
Professional Experience
Computer Skills
Language and Personal CommunicationSkills
Extracurricular Activities
References
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Personal Details:
The purpose of giving personal details isto make it as easy as possible for acompany to contact you at the right place
and the right time.
Under the personal details
Name
Address
Telephone number
Dates
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Job Objective:
The purpose of giving a job objective is tomake the employer aware of your goals .
Objective or aim is an important sectionbecause it informs the reader of what youare looking for.
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Education:
The purpose of this section is to show yourEducational background and skills.
Other possible headings for education are :
Educational background
Educational achievement
Educational history
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Professional Experience:
The purpose of this section is to highlightyour skills that are most immediatelyrequired by the position you are applying
for.
Under this :-
Employment
Employment history
Work experience
Work record
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Computer skills
Under computer skills you may includeBasics and Languages.
To obtain an internship, general computerskills may be extremely useful whereasemployment may depend on a particularskill.
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Languages and PersonalCommunications Skills
The purpose of this section is to drawattention to the languages whichcandidate knows. Listening, writing,
conversational skills should be clearlystated.
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Extracurricular Activities
The purpose of this section is to allow thecandidates to highlight on his / her individualskills related to the following:
Outside activities Personal interests
Social skills
Team work Time management
Competitive spirit
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References
The purpose of this section is to show theemployer that there are people who knowthe candidate
in terms of his / her conduct, character,strengths and weakness
can be professors or employers, familyfriends, ( not the candidates bloodrelatives)
who can support the information the
candidate has given.
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Difference between CV and Resume
The primary differences are the length,the content and the purpose.
Resume one page where as CV usually 3
or more pages depending on theindividuals experience.
Resume focuses on specific achievements
and result oriented responsibilities. CV goes into detail with regard to work
experience / job responsibilities.
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Format of CV
Contact information
Personal information
Educational qualification
Employment history Languages known
Computer skills
Achievements and awards Extra curricular activities
Reference
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INTERVIEW
THE WORD INTERVIEW MEANS
VIEW BETWEEN OR SIGHT
BETWEEN.
A MEETING BETWEEN TWO PERSON
FOR THE PURPOSE OF GETTING THE
VIEW OF EACH OTHER.
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TYPES OF INTERVIEW
FORMAL / STRUCTURED INTERVIEW. INFORMAL / UNSTRUCTURED
INTERVIEW.
PANEL INTERVIEW.
GROUP INTERVIEW.
STRESS INTERVIEW.
APPRAISAL INTERVIEW.
DECISION MAKING INTERVIEW.
IN-DEPTH INTERVIEW.
TELEPHONIC INTERVIEW.
LUNCH / DINNER INTERVIEW.
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INTERVIEWEES PREPARATION
IT CONSIST OF THREE STAGES:-
1. BEFORE THE INTERVIEW OR PRE-
PREPARATION.
2. DURING THE INTERVIEW
3. AFTER THE INTERVIEW
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BEFORE THE INTERVIEW
KNOW YOURSELF.
KNOW YOUR COMPANY DETAILS
- ORGANISATION STRUC.
- NAME OF THE INTERVIEWER.
- PRODUCT AND SERVICES.
- TRAINING PROGRAMS.
- SIZE OF THE COMPANY.- TYPES OF CLIENTS.
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PREPARE TYPICAL INTERVIEW QUESTIONS.
CHECK THE ANNUAL REPORT OR THELITERATURE PRODUCED BY THE COMPANY
SO AS TO KNOW MORE ABOUT THE
COMPANY.
PREPARE QUESTIONS YOU WOULD LIKE TOASK AS AN INTERVIEWER.
MEMORIZE THE NAME OF THE
INTERVIEWER.
DECIDE WHAT TO WEAR.
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-FIND WHERE YOU ARE GOING AND HOW LONG IT
WILL TAKE.
- GET A GOOD NIGHTS SLEEP.
- ARRIVE 15 MINUTES EARLY ,THIS WILL NOT ONLY
SHOW YOUR PUNCTUALITY, IT WILL ALSO GIVE
YOU TIME TO GAIN YOUR COMPOSURE.
- BE FRIENDLY TO THE RECEPTIONIST /
SECRETARY, THEY ARE OFTEN ASKED THEIR
OPINION.
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DURING THE INTERVIEW
START IT OFF LIKE A WINNER, WITH APOSITIVE CONFIDENT ATTITUDE INTRODUCEYOURSELF.
DONOT SIT UNTIL ASKED TO.
LISTEN ATTENTIVELY.
LOOK DIRECTLY AT INTERVIEWER BUT DO NOT
STARE.
DO NOT CROSS LEGS.
AVOID NERVOUS MANNERISMS LIKE CLICKING
YOUR PEN, BITING YOUR NAILS.
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DURING THE INTERVIEW
SPEAK CLEARLY,USE GOODSTANDARDENGLISH.
BE POSITIVE AND ENTHUSIASTIC.
DONT ASK ABOUT SALARY AND OTHEREMPLOYEE BENEFITS.
BE SURE TO FIND OUT NEXT STEP. ASKTHE INTERVIWER WHEN THE DECISIONWILL BE MADE.
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AFTER THE INTERVIEW
SAY THANKS AND LEAVE THE ROOM.
NEXT DAY WRITE THE INTERVIWER ABRIEF NOTE REITERATING YOURINTEREST IN THE JOB.
FOLLOW UP IF YOU HAVENT HEARDFROM THE INTERVIEWER WITHIN THETIME FRAME.
INTERVIEW DRESSING
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INTERVIEW DRESSING
DOS
- DRESS CONSERVATIVELY.- CHECK OUT WHAT MANAGEMENT
WEARS AND DRESS SIMILARLY.
- PRACTICE GOOD GROOMING.
- DO HAVE A CLEAN AND NEATLY
STYLED HAIR STYLE.
- DO CARRY A PORTFOLIO WITHEXTRA COPIES OF YOUR RESUME.
- DO WEAR SHOES YOU CAN WALK
IN EASILY.
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INTERVIEW DRESSING
DONTS
DONT DRESS CASUAL.
DONT WEAR LOT OF JEWELLERY. DONT WEAR LOT OF COLOGNE.
DONT WEAR ATHLETIC SHOES.
DONT CHEW GUM OR SMOKE. DONT WEAR HEAVY MAKE-UP.
DONT EAT SPICY OR SMELLING FOODS
PRIOR TO INTERVIEW.
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INTERVIEWERS PREPARATION
BE CLEAR WITH THE PROFILE AND JOB
REQUIREMENT.
INTERVIEWER HAS TO SEND INTERVIEWEELETTER WELL IN ADVANCE.
PROPER SEATING ARRANGEMENT FOR THECANDIDATE SHOULD BE MADE.
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Media of Communication
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Media
Written communication
Oral communication
Visual communication Audio-Visual communication
Computerbased communication
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Written Communication
Letters, circulars, memo, telegrams,reports, minutes of meeting, forms,questionnaires, manuals.
Oral Communication face-face ,telephone, radio broadcasts,
interview, group discussions, meetings,
conferences and seminars,announcements over the public addresssystem ,speech
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Visual communication
Gestures, facial expression, tables, charts,diagrams, posters, slides, film strips,graphs
Audio-visual- television, cinema
Computer-based communication, e-mail,voice mail, cellular phones, fax
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Written Communication: Merits
Accurate and precise
It can be repeatedly referred to
It is a permanent record
It is a legal document
It facilitates the assignation of
responsibilities It has wide access
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Written Communication: Limitations
Time consuming
It is costly
Quick clarification is not possible
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Oral Communication: Merits
Saves time
Saves money
Powerful means of persuasion and control
Convey shades of meaning
Immediate feedback
Immediate clarification
Can be informal More effective with groups- at gatherings,
meetings
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Oral Communication: Limitations
Lengthy messages are not suitable
Cannot be retained for a long time
No legal validity
Greater chances of misunderstanding
Responsibilities for mistakes cannot be
suitably assigned Distance can hinder communication
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Face-to face Communication
Merits
Facial expressions and gestures help tocommunicate better
Particularly suitable for discussion Limitations
Difficult to practice in large gatherings
Not effective in large gatherings Ineffective if the listener is not attentive
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VISUAL COMMUNICATION
Suitable only to communicate elementary,Simple ideas
Effective in combination with other media Types Facial expressions and gestures Printed pictures Posters Film strips Slides
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Audio-Visual communication
Suitable for mass publicity
Mass propaganda
Mass education Employee education, demonstration-
Close circuit TV
Short films, cinema, video tapes
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Computer-based communication
Advantages
Quickest means of communication
Space no longer a barrier to communication
Video conferencing can replace personalmeetings
Better means of keeping permanent record of
valuable and bulky data World-wide web as a publishing platform
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Computer-based communication:Limitations
Uncertain legal validity
Fear of undesirable leakage
The virus malady
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COMMUNICATION
NETWORKS
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INTERNET
Defined as a large network that connectsother networks of computers all aroundthe world.
Research firms, colleges, universities,business, schools & other organizations.
Two recent adaptations of Internet
technology, the intranet and the extranet.
An intranet is an information portal designed specifically for the internali ti f ll di l b i t i
http://searchvb.techtarget.com/sDefinition/0,,sid26_gci212377,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid40_gci212089,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid40_gci212089,00.htmlhttp://searchvb.techtarget.com/sDefinition/0,,sid26_gci212377,00.htmlhttp://www.mywebservices.ca/intranet.htmlhttp://www.mywebservices.ca/intranet.html -
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communications of small, medium or large businesses, enterprises,governments, industries or financial institutions of any size or complexity.Intranets can be custom-designed to fit the exact needs of businesses nomatter where they are situated. Users of intranets consists mainly of:
Members of the executive team.Accounting and order billing.Managers and directors.Sales people and support staff.Customer service, help desk, etc..
An extranet is somewhat very similar to an intranet. Extranets are
designed specifically to give external, limited access to certain files ofyour computer systems to:
Certain large or privileged customers.Selected industry partners.Suppliers and subcontractors... etc.
Therefore, a carefully designed extranet can bring additional business toyour company. Intranets and extranets all have three things in common:
They both use secured Internet access to the outside world.Both can drastically save your company or organization a lot of
money.Both need a user ID & password to control access to the whole
system.
http://www.mywebservices.ca/extranet.htmlhttp://www.mywebservices.ca/extranet.html -
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Popular uses of the internet
SURFING
E-MAIL
DISCUSS/chat
PUBLISH BUY AND SELL
DOWNLOAD
OTHER USES-make long distance phone calls, listen to
radio programs, watch TV, play games, hold desktopvideoconferencing
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INTRANET
Is a network inside an organization thatuses internet technologies & wwwstandards to provide within the enterprise
for information sharing, communications&support business processes.
Users are managers, employees&suppliers.
Protected by security measures.
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VIDEO CONFERENCING
Avideoconference (also known as avideoteleconference) is a set of interactivetelecommunicationtechnologies which
allow two or more locations to interact viatwo-way video and audio transmissionssimultaneously. It has also been called
visual collaboration and is a type ofgroupware .
http://en.wikipedia.org/wiki/Telecommunicationhttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Groupwarehttp://en.wikipedia.org/wiki/Groupwarehttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Telecommunication -
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VIDEO CONFERENCING
Enhances group productivity & efficiency
Easy way to connect work team.
Long distance meetings face to facewhile eliminating the need for costlytravel.
VC room is equipped with soundsensitive camera, TV like monitors, highquality speakers & microphones.
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E-mail etiquettes : Be clear, concise &polite.
Using e-mail software provided bygroupware, one can communicate withintranet, extranet & internet.
Send messages to a person withoutmaking direct contact or knowing wherethat person is located.
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TELE CONFERENCING
Tool of e-conferencing, here sessionsare held in real time.
Can only take part in voice input ofquestions &responses.
It is a rapidly developing technologythat will eventually change the waycompany do business.
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Used in sales meetingannouncement, education
&training etc.Less expensive to bring together
people located at distantgeographical sites.
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SMS
SMS stands for short message service.
Commonly know as texting.
Improvements to the service-
T9 Predictive text
EMS
MMS