bcm400deviceconfg

BCMBusiness Communications Manager

Document Status: Standard

Document Number: N0060600

Document Version: 01.12

Date: September 2008

BCM 4.0 Device Configuration Guide

Copyright © 2006–2008 Nortel Networks

All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.All other trademarks and registered trademarks are the property of their respective owners.

3


Task List

Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29

System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 71To copy telephone configurations..................................................................................71To change telephone DNs.............................................................................................72

Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 85

Configuring system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 87

DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91To arrange the DMC Feature list using Element Manager ............................................92

Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 93To create CAP stations..................................................................................................95To program module buttons ..........................................................................................95

Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109To use a silent monitor ................................................................................................109

Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111To set up hospitality service ........................................................................................114To set up call restrictions.............................................................................................115To set up wake-up services.........................................................................................115To assign a room to a telephone .................................................................................115To delete a room assignment from a telephone ..........................................................116

Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 117To assign a pause for external dialing.........................................................................120

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Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 121To assign a line to a telephone....................................................................................123To add line assignments..............................................................................................126To configure capabilities and preferences...................................................................127To configure telephone capabilities .............................................................................129To configure preferences for a telephone....................................................................131To program telephone buttons ....................................................................................133To program user speed dials.......................................................................................134To program outgoing call restrictions ..........................................................................134To set restrictions ........................................................................................................135To set line/set restrictions............................................................................................135

Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141To use the Services button to access features............................................................143To define a key label ...................................................................................................144To set up a password and allow Hot desking ..............................................................146To reset the Hot Desking password field for a specific IP telephone ..........................147To use the Hot desking feature to divert an IP telephone configuration......................147To cancel Hot desking .................................................................................................148To configure a new time zone on a remote IP telephone ............................................148To force a firmware download to a Nortel IP telephone ..............................................149

Default memory button programming for telephones . . . . . . . . . . . . . . . 151To enable Bluetooth® on an IP Phone 1140E.............................................................170

Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 181To label a button..........................................................................................................188

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189To move line buttons ...................................................................................................191

Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 195To configure handsfree and handsfree answerback ...................................................196To add a telephone to a pickup group .........................................................................197To allow trunk answer..................................................................................................197To block user access...................................................................................................197To assign an Answer DN.............................................................................................198To program a telephone for DND on Busy ..................................................................200To program privacy on a line .......................................................................................201To automatically enable privacy on a line....................................................................201To set intrusion controls ..............................................................................................202To program full autohold on a line ...............................................................................203To program auto hold on a telephone .........................................................................203To program Exclusive Hold .........................................................................................203To use the transfer feature ..........................................................................................204To transfer unanswered calls ......................................................................................205To redirect lines from the system ................................................................................205To allow redirect ..........................................................................................................205To set a redirect tone...................................................................................................206

Task List 5


To redirect lines at the telephone ................................................................................206To program call forward on the system .......................................................................206To use Call Forward at the telephone .........................................................................207To block user access...................................................................................................207To use Camp-on..........................................................................................................208To park a call ...............................................................................................................208To retrieve a parked call ..............................................................................................209To configure the SWCA system controls.....................................................................209To allow call display.....................................................................................................211To reset call log space.................................................................................................212

Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215To block user access to feature programming ............................................................215To allow a telephone to make priority calls..................................................................216To configure system settings for page.........................................................................218To configure telephone settings for page ....................................................................218To make a page announcement..................................................................................219To make a voice announcement .................................................................................219To set up a 3-party conference call .............................................................................220To set up an Ad-hoc multiparty conference call ..........................................................220To allow last number redial..........................................................................................223To program speed dials in the DN record....................................................................224To program user speed dials at the telephone ............................................................224To view the feature that is currently assigned to a button ...........................................225To configure memory buttons for features...................................................................225To erase a memory button ..........................................................................................225To store more than one number or code on one button ..............................................225

Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 251To add SWCA keys to your telephone ........................................................................252To receive a call and assign it to a SWCA key............................................................252To retrieve a call from a SWCA key ............................................................................254To conference a call parked on a SWCA key..............................................................255

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283To select the music source..........................................................................................284To open the Music Manager Administration application..............................................287To load music onto the BCM .......................................................................................288To delete an audio file from BCM ................................................................................289To add a sound file to the Play List .............................................................................289To remove a sound file from the Play List ...................................................................289To access the BcmAmp Player ...................................................................................291To configure a Network Device to be the IP Music source..........................................292

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Contents

Chapter 1Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

BCM key hardware elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Help over the telephone from a Nortel Solutions Center . . . . . . . . . . . . . 22

Getting Help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 2Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29

Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

About start and stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 5System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 6DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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Line Access - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Line Access - Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Line Access - Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Line Access - Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Capabilities and Preferences - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Capabilities and Preferences - Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Capabilities and Preferences - SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . 57

Capabilities and Preferences - Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Capabilities and Preferences - Button Programming table . . . . . . . . . . . . . . . . . . 60

Capabilities and Preferences - Button Programming tab . . . . . . . . . . . . . . . . . . . 60

Capabilities and Preferences - User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . 63

Capabilities and Preferences - ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . 64

Capabilities and Preferences - IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . 66

Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Restrictions - Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Restrictions - Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Restrictions - Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 7Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 71

Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 8Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Chapter 9Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 85

Chapter 10Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 87

System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Contents 9


Chapter 11DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . . . . 92

Chapter 12Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Chapter 13Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Ring Groups - Line Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Chapter 14Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 15Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Monitoring external hunt group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Chapter 16Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 17Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 117

Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Chapter 18Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 121

Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 123

Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 128

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Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Chapter 19Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

PVQM - Proactive Voice Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Chapter 20Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

IP feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

IP telephone feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 148

Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 21Default memory button programming for telephones . . . . . . . . . . . . . . . 151

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154





IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 164

IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 173

WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Contents 11


Chapter 22Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 181

Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 185

Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 185

Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Chapter 23Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Chapter 24Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 195

Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

12 Contents

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Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Chapter 25Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Managing a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 219

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Chapter 26Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Contents 13


Chapter 27Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Chapter 28About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 251

Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Chapter 29Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Language support for South America and Central America . . . . . . . . . . . . . . . . 260

Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Chapter 30Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 287

Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 292

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

14 Contents

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15


Chapter 1Getting started with BCM

Refer to the following topics for general BCM information:

• “About BCM” on page 16

• “Symbols and conventions used in this guide” on page 18

• “Related publications” on page 20

• “How to get Help” on page 21

About this guideThe BCM 4.0 Device Configuration Guide describes how to configure and assign features to telephony devices through Telset and through Element Manager.

Purpose

The concepts, operations, and tasks described in this guide relate to the BCM software. This guide provides task-based information about how to assign features and provide basic programming for the Business Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM parameters.

In brief, the information in this guide explains:

• global telephony settings

• steps to configure DNs

• product features and how to assign them

Audience

The BCM 4.0 Device Configuration Guide is directed to installers who install, configure, and maintain BCM systems.

To use this guide, you must:

• be an authorized BCM installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

16 Chapter 1 Getting started with BCM

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AcronymsThe following is a list of acronyms used in this guide.

Organization

This guide is organized for easy access to information that explains the concepts, operations, and procedures associated with the BCM system.

About BCMThe BCM system provides private network and telephony management capability to small and medium-sized businesses.

The BCM system:

• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features into a single telephony system

Table 1 Acronyms

Acronym Description

ASM Analog station module

ATA analog terminal adapter

BRI Basic Rate Interface

BCM Business Communications Manager

CAP Central Answering Position

CC Contact Center

CLID Calling Line Identification

CoS Class of Service

DPNSS Digital Private Network Signaling System

ISDN Integrated Services Digital Network

KIM Key Indicator Module

MCDN Meridian Customer Defined Networking

MCID malicious call identification

MWI message wait indicator

OLI outgoing line identification

ONN outgoing name and number

PVQM proactive voice quality monitoring

SM silent monitor

SWCA system-wide call appearance

Chapter 1 Getting started with BCM 17


• enables you to create and provide telephony applications for use in a business environment

BCM key hardware elements

BCM includes the following key elements:

• BCM200 main unit



• BCM expansion unit (compatible with BCM400 main unit)

• BCM400 expansion gateway

• BCM media bay modules (MBM):

— 4x16

— ASM8, ASM8+

— BRIM

— CTM4, CTM8

— DDIM

— DSM16+, DSM32+

— DTM

— FEM

— GASM

— GATM4, GATM8

BCM features

BCM supports the complete range of IP telephony features offered by existing BCM products:

• VoIP Gateway: Up to 12 VoIP trunks

• VoIP Telephony Clients: Up to 64 VoIP Telephony clients, supporting the range of Nortel IP Phones.

BCM applications

BCM supports many applications provided on the existing BCM platforms.

Note: You enable the following features by entering the appropriate keycodes (no additional hardware is required).

Note: You enable the following features by entering the appropriate keycodes (no additional hardware is required).


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• Voice Messaging for standard voice mail and auto-attendant features

• Unified Messaging providing integrated voice mail management between voice mail and common e-mail applications

• Fax Suite providing support for attached analog fax devices

• Voice Networking features

• LAN CTE (computer telephony engine)

• VEWAN (Voice Enabled WAN)

• IVR (Integrated Voice Response)

• IP Music

• Intelligent Contact Center

Symbols and conventions used in this guideThese symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.



The following conventions and symbols are used to represent the Business Series Terminal display and dialpad.

The following text conventions are used in this guide to indicate the information described:

!Security Note: Indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure.

Convention Example Used for

Word in a special font (shown in the top line of the display)

Pswd: Command line prompts on display telephones.

Underlined word in capital letters (shown in the bottom line of a two-line display telephone)

PLAY Display option. Available on two line display telephones. Press the button directly below the option on the display to proceed.

Dialpad buttons Buttons you press on the dialpad to select a particular option.

Convention Description

bold Courier text

Indicates command names and options and text that you must enter.Example: Use the info command. Example: Enter show ip {alerts|routes}.

italic text Indicates book titles.

plain Courier text

Indicates command syntax and system output (for example, prompts and system messages).Example: Set Trap Monitor Filters

FEATUREHOLDRELEASE

Indicates that you press the button with the coordinating icon on whichever set you are using.


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Related publicationsThis section provides a list of additional documents referred to in this guide. There are two types of publications: Technical Documents on page 20 and User Guides on page 21.

Technical Documents

BCM 4.0 System Overview (N0060607)

System Installation

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)

BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612)

Keycode Installation Guide (N0060625)

System Programming

BCM 4.0 Administration Guide (N0060598)

BCM 4.0 Networking Configuration Guide (N0060606)

BCM 4.0 Telset Administration Guide (N0060610)

Telephones and Peripherals

BCM 4.0 Telephony Device Installation Guide (N0060609)

BST Doorphone Installation and Configuration Guide (P1013654)

T24 KIM Installation Card (P0603481)

IP Key Expansion Module (KEM) User Guide

Digital Mobility

DECT Deployment and Demonstration Tool

Digital Mobility System Installation and Configuration Guide (N0000623)

T7406 Cordless Handset Installation Guide (P0606142)

IP Telephony

i2050 Software Phone Installation Guide (N0022555)

IP Phone 1120E User Guide (NN-10300-062)

IP Phone 1140E User Guide (NN-10300-064)

IP Audio Conference Phone 2033 User Guide (N0060623)

WLAN IP Telephony Installation and Configuration Guide (N0060634)



User Guides

Telephones and Peripherals

BCM 4.0 Telephone Features User Guide (N0060608)

BST Doorphone User Guide (P0605668)

Central Answering Position (CAP) User Guide (P0603480)

Hospitality Features Card (N0027326)

System-wide Call Appearance (SWCA) Features Card (N0027186)

T7000 Telephone User Card (P0912061)




T7316E Telephone User Card (P0609623)

Digital Mobility

DECT 413X/414X Handset User Guide (N0028550)

Digital Mobility Phone 7420 User Guide (N0000635)

Digital Mobility Phone 7430/7440 User Guide (N0028550)

T7406 Cordless Telephone User Card (P0942259)

IP Telephony

IP Audio Conference Phone 2033 User Guide (N0060623)

IP Phone 2001 User Guide (N0027313)




BCM WLAN 2210/2211/2212 Handset User Guide (N0009103)

How to get HelpThis section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best source of support for Nortel products is the Nortel Support Web site:


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http://www.nortel.com/support

This site enables customers to:

• download software and related tools

• download technical documents, release notes, and product bulletins

• sign up for automatic notification of new software and documentation

• search the Support Web site and Nortel Knowledge Base

• open and manage technical support cases

Getting Help over the telephone from a Nortel Solutions Center

If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the Web site below and look up the telephone number that applies in your region:

http://www.nortel.com/callus

When you speak to the telephone agent, you can reference an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

http://www.nortel.com/support

http://www.nortel.com/callus

http://www.nortel.com/erc

23


Chapter 2Welcome panel

The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible. This panel will be displayed on the first login to the BCM by nnadmin, when the administrator has selected the forced password change option on an account, or if the password has expired. See Figure 1.

Figure 1 Initial welcome panel

Once the password has been changed the entire navigation tree is accessible. See Figure 2.

Table 2 Initial Welcome panel fields

Attribute Value Description

User ID <read-only> User ID you used to log on to the system.

Password <alphanumeric> To change password, select the field and enter new password. The password must satisfy the password policy requirements for the system. See the BCM 4.0 Administration Guide (N0060598) for more information on password requirements.

24 Chapter 2 Welcome panel

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Figure 2 Welcome panel

Table 3 Welcome panel fields


Current Account

Account Notifications <read-only> Displays BCM administrative messages or notifications regarding the current user.

User ID <read-only> User ID you used to log on to the system.

Telset User ID <read-only> User ID used to logon to the telset configuration interfaces for telephony and CallPilot applications.

Last successful login <read-only> Date and time that this user account was last logged in the system.

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Chapter 3System Software

The system software identity.

The following path indicates where to access the system identification settings in Element Manager:

• Element Manager: System > Identification

Figure 3 System Identification panel

Table 1 describes each field on this panel.

Setting Date and TimeHow you set the Date and Time feature for your system depends on whether your system receives this information from a network server.

The following path indicates where to access the date and time settings in Element Manager:

• Element Manager: Configuration > System > Date and Time

Table 1 System Identification fields


Model <read-only> This is the system hardware release currently running on this device.

System name <alphanumeric> It is easier to manage a group of systems if each system is provided with a unique name or identification number.

Version <read-only> The version of software running on the BCM Main Unit.

Country or region <read-only> This setting defines internal system settings for default values, available languages, and hardware and functional availability for a specific country or region.

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Click the following link to connect with the type of information you want to view:

Figure 4 Date and time panel

Table 2 describes each field on the Date and Time panel.

Panel Task

“Setting clock control to local system” on page 28

Click the navigation tree heading to access general information about Date and Time management.

Table 2 Date and Time panel fields (Sheet 1 of 2)


Date and Time Source NTPTrunk

Manual

Set to NTP (Network Time Protocol) if the system uses a network server to determine the correct time and date.

Set to Trunk to use time and date settings from a CO through an analog or ISDN line.Set to Manual if you want to be able to manually configure the time and date for your system.

Network Time Protocol Settings

(Settings are active only if Clock Control Type is set to Network Time Protocol.)

NTP server address <IP address> The IP address of the server that controls the network time and date.

Chapter 3 System Software 27


If the system is to synchronize with an NTP Server or trunk, check the following:

1 Set Date and Time Source to NTP or Trunk.

2 In the NTP server address field enter the IP address of the NTP server.

3 Set the number of seconds between synchronizations in normal operations (Synch Every).

Synch every (s) NA (not applicable)1-XXXX

The number of seconds specified to elapse between contacts with the NTP server.

NA: Appears if you chose Manually in the Synch with Server field.

1-XXXX: Number of seconds between contacts with the NTP server.

NTP security mode SecuredUnsecured

Select whether the NTP security mode is secured or unsecured.

Raise Alarm if Clock differs by at least (s)

<seconds> The number of discrepancy seconds specified that must occur before the system notifies you of a time difference from the NTP server, if the system automatically checks with the NTP server.

NTP key ID <1-65,534> ID for accessing the NTP.

NTP key string <8 characters> Control key corresponding to ID for accessing the NTP.

Current Date and Time

Date and time <country/region-specific date and time format>

The current date and time.

Year <numeric> The current year in yyyy format.

Time zone <drop-down list> The appropriate time zone for the location of this system. The Time zone must be set for software updates to be applied.

Daylight Savings Time <read-only> The appropriate mode for the Time zone.Selected: The system automatically updates the time twice a year.

Cleared: The system never updates the time for Daylight Savings Time.

Note: North American Daylight Savings Time rules change in 2007. Four time zones have been added to support regions that do not want to switch to the new time zone rules. The time zones are identified “pre-2007 DST”.

Table 2 Date and Time panel fields (Sheet 2 of 2)


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4 In the bottom frame, ensure that the Time zone is correct for the location of the local system.

5 If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Year field.

Setting clock control to local system

If you want the clock to be controlled locally:

1 Ensure that Clock Control Type is set to local.

2 In the bottom frame:

• In the Time Zone field, select the Time zone the system uses.

• In the Date field, enter the month, day and year.

• In the Time field, enter the hours and minutes and time of day.

• In the Daylight Savings Time field, choose whether the system updates the time twice a year for daylight savings time.

Note: Only time and date info are updated when NTP and Trunk settings are selected. Year information is not updated. You also have full control over time and date settings using telset admin even if NTP or Trunk are selected. Any setting applied through telset admin are over-written by the external source if NTP or Trunk are selected. Time zones need to be set for software updates to be applied.

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Chapter 4System schedule settings and services scheduling

Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.

The following paths indicate where to access scheduled services in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Scheduled Services

• Telset interface: **CONFIG > Services

The Scheduled Services - Settings and Schedules panel has three distinct areas for configuration.

• The table in the top frame allows you to determine which schedules are active for the system for routing, restriction, and ringing schedules.

• The table in the top frame to the right sets the time periods within each schedule for each day of the week.

• The table in the bottom frame allows you to rename schedules.

Click one of the following links to connect with the type of information you want to view:

Schedules are activated and deactivated through control telephones. Refer to “Control telephone” on page 227.

Panels Related panels or tasks Feature

“Configuring scheduled service” on page 32

Alternate routes for routing schedules in the BCM 4.0 Networking Configuration Guide (N0060606)

“Control telephone” on page 227

“Configuring schedule names and timers” on page 30

“Ring Groups - Line Settings tab” on page 99

Restriction filters in the BCM 4.0 Networking Configuration Guide (N0060606)

“Restrictions (Line and Remote) in the BCM 4.0 Networking Configuration Guide (N0060606)

“Restrictions main tab” on page 67

Class of Service table in the BCM 4.0 Networking Configuration Guide (N0060606)

Click the navigation tree heading to access general information about Ring Group management.

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Restriction and Routing services require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on this panel allows you to delete a current entry, and add a new password. Make a note of the password; the panel displays only asterisks.

Configuring schedule names and timersThe tables on this panel allow you to change the names of the schedules, and to determine when the schedules, which are set to automatically execute, are deployed. Any changes to these settings affect all services that use schedules.

Figure 5 Schedule names and timers

Table 3 describes the fields on the subpanel tables.

Table 3 Schedule common settings


Schedules

Schedule <alphanumeric> Double-click the field, and enter a descriptive name for the schedule.

Schedule Times

For each schedule, there are timers for the seven days of the week.

Day <seven days>

Start Time 00:00 to 12:00 a.m.-p.m./24:00

This is the time when the schedule starts, and any previously-running schedules stop.

Use a 12-hour or 24-hour format. If the entry is less than 12:00, the system prompts for a day period setting.

00:00 = schedule is offstart and stop are the same = schedule runs for 24 hours

start: 22:00/stop: 06:00 = schedule starts at midnight, runs until 6 a.m., then starts again at 10 p.m. (22:00).

Stop Time 00:00 to 12:00 a.m.-p.m./24:00

This is the time when the schedule stops.

Chapter 4 System schedule settings and services scheduling 31


Default time settings

Table 4 provides a list of the default times for each schedule.

About start and stop times

Here are some general rules about setting start and stop times:

• It is only necessary to program start and stop times for schedules that are activated automatically.

• The time may be entered in either 12 or 24-hour format. If the display is in English, and the hour entered is less than 13, the display prompts you to specify AM or PM.

• If you assign identical start and stop times for a schedule, for example, 04:00 start and 04:00 stop, the schedule is in effect all day. The only exception to this is a start and stop time of 00:00; in this case the schedule is off for the day.

• You may assign overlapping times. For example, if schedule 1 is assigned from 9:00 a.m. to 4:00 p.m. and schedule 2 is assigned from 1:00 p.m. to 5:00 p.m., then the start time of the second schedule is treated as a stop time for the first schedule. This is also true if two schedules have the same start time but different stop times. The stop time of the shorter schedule is treated as the start time of the longer schedule.

• If one schedule starts and stops within the times of another schedule, the first service temporarily ends when the second service starts. The first service then resumes when the second service has ended.

• Some schedules start and stop at the same times each day: use COPY to copy the start and stop times from one day to the next.

Table 4 Default schedule times

Schedule Start Time Stop Time Schedule Start Time Stop Time

Schedule 1: Night 23:00 07:00 Schedule 4: 00:00 00:00

Schedule 2: Evening 17:00 23:00 Schedule 5: 00:00 00:00

Schedule 3: Lunch 12:00 13:00 Schedule 6: 00:00 00:00

Warning: Start and stop times do not span days. When you program a schedule to start in the evening and stop in the morning, it does not carry

over into the next day. For example, if you program Night service for Friday (22:00 to 6:00), the system turns on Night service from midnight to 6 am on Friday, and then again from 10 p.m. to midnight on Friday, as shown in the diagram below.


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Configuring scheduled serviceThe table in the top frame lists all schedules available on the system. Configure the settings for the schedules that you are using for your system.

Figure 6 Services table

Table 5 describes the fields under Scheduled Services.

Table 5 Service settings (Sheet 1 of 2)


Service control password

<alphanumeric> Restriction and Routing schedules require the user to enter a password on the control telephone before scheduling can be changed.

If you forget the password, enter a new password.

Chapter 4 System schedule settings and services scheduling 33


Schedule <read-only> These are the schedules that are available on the system.

Routing Svc Off

ManualAuto

Off prevents the service from being activated.

Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automatically-running schedules.

Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then automatically executed when the service is active.

Default: Off

Overflow <check box> If all the lines used by a route are busy when a call is made, you can program Routing service to overflow to the route used for normal mode. If the call is routed to use the normal mode, the telephone sounds a warning tone and displays the message Expensive route. The caller then can release the call to avoid the toll charges or can continue.

Tips: A schedule must be active for overflow routing to be in effect. Overflow routing is not available in normal mode. You must create an overflow route to be used with each routing code. In this way, every route used with a scheduled mode that has overflow service must have an alternate route in normal service.Default: Cleared

Ringing Svc Off

ManualAuto


Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automatically-running schedules.

Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then executed automatically when the service is active.

Default: Off

For details about setting up ring groups, refer to “Creating ring groups” on page 97.

Trunk Answer <check box> Trunk answer enables you to answer, from any telephone, an external call that is ringing at another telephone in your office, if the Ringing Service is active on that line at the time of the call. If the service is not active, you cannot answer the call.

Trunk answer is useful if the other telephones are not assigned the same lines as the telephone you are using to answer the call.

Note: You can change the Trunk Answer setting only if Ringing service is set to Manual or Auto.Default: Selected

Extra Dial Set None

DN <XX>DN <control set>

The Extra dial set attribute allows you to assign an additional telephone to receive calls for each schedule.Note: The extra dial set is activated during a schedule by entering the Ringing service feature code from the assigned direct dial telephone. This does not activate the Ringing service, unless the direct dial telephone is also a control set.

Restriction Svc Off

Manual

Auto


Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automatically-running schedules.Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then executed automatically when the service is active.Default: Off

Table 5 Service settings (Sheet 2 of 2)



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35


Chapter 5System features and feature codes

• “BCM feature codes” on page 35 provides a complete list of the feature codes that can be accessed from digital and IP telephones.

• “Button programming features” on page 38 provides a list of the features that are programmable under the DN record Button Programming heading.

BCM feature codesThe following provides a quick reference for BCM features available by pressing the FEATURE button on M-series telephones, Business Series Terminals (BST series), and IP telephones. Table 6 provides feature names sorted alphabetically, and numerically by feature code.

Refer to the user documentation for the specific product to find out how to use the codes on each type of telephone.

Table 6 Features sorted by feature name and by activation code (Sheet 1 of 4)

Sorted by feature name Sorted by activation code

Feature nameFEATURE

<code>FEATURE

<code> Feature name

Alarm time (room set) 875 0 Speed Dial - Activate

Alarm time - Cancel #875 *0 Button inquiry

Alarm time (HS admin set) 877 1 Messages - Send

Autodial - External *1 #1 Messages - Cancel Send

Autodial - Internal *2 *1 Autodial - External

Auto Hold 73 2 Ring Again

Auto Hold - Cancel #73 #2 Ring Again - Cancel

Background Music 86 *2 Autodial - Internal

Background Music - Cancel #86 3 Conference Call

Button inquiry *0 *3 Memory buttons - Program

Contact Center agent login/log out 904 4 Call Forward

Contact Center agent make busy/ready 908 #4 Call Forward - Cancel

Contact Center queue status 909 *4 Speed Dial - Add, change

Call Charge Indication 818 5 Last Number Redial

Call Duration Timer 77 *501 Language - Primary

Call Forward 4 *502 Language - Alternate

Call Forward - Cancel #4 *503 Language - Alternate 2

Call Forward to Voice Mail 984 *504 Language - Alternate 3

Call Information 811 *510 Time zone readjust (IP telephones)

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Call Log - Delete items (autobumping) 815*521 to *536 System Wide Call Appearance

(SWCA)Call Log - Manual 813

Call Log - View information 812 *537 Find oldest SWCA

Call Log options *84 *538 Find newest SWCA

Call Log password *85 *550 Silent Monitor

Call Park 74 *6 Ring Type

Call Queuing 801 60 Page

Camp-on 82 61 Page - Internal (telephone speakers)

Class of Service 68 62 Page - External (external speakers)

Conference Call 3 63 Page - Combined (internal and external)

Contrast adjustment *7 64 Line Pool

Dialing Mode *82 65 Messages - View

Directed Pickup 76 66 Voice Call

Display Voice Mail DN, skillset or IVR DN 985 67 Saved Number Redial

Do not Disturb 85 68 Class of Service

Do not Disturb - Cancel #85 69 Priority Call

Exclusive Hold 79 *7 Contrast adjustment

Voice Mail Leave Message 980 70 Transfer

Group Listening 802 #70 Transfer - Cancel

Group Listening - Cancel #802 71 Link

Group Pickup 75 73 Auto Hold

IP Services list *900 #73 Auto Hold - Cancel

IP Hot desking *999 74 Call Park

Language - Primary *501 75 Group Pickup

Language - Alternate *502 76 Directed Pickup

Language - Alternate 2 *503 77 Call Duration Timer

Language - Alternate 3 *504 78 Pause

Last Number Redial 5 79 Exclusive Hold

Line buttons - Move *81 *80 Ring Volume

Line Pool 64 *81 Line buttons - Move

Line Redirection 84 82 Camp-on

Line Redirection - Cancel #84 *82 Dialing Mode

Link 71 83 Privacy (on/off)

Long tones 808 84 Line Redirection

Malicious call identification (MCID) 897 #84 Line Redirection - Cancel

Memory buttons - Program *3 *84 Call Log options

Messages - Send 1 85 Do not Disturb



Feature nameFEATURE

<code>FEATURE

<code> Feature name

Chapter 5 System features and feature codes 37


Messages - Cancel Send #1 #85 Do not Disturb - Cancel

Messages - View 65 *85 Call Log password

Name and number blocking 819 86 Background Music

Name and number blocking - Cancel #819 #86 Background Music - Cancel

Page 60 88 Voice Call Deny

Page - Combined (internal and external) 63 #88 Cancel Voice Call Deny

Page - External (external speakers) 62 800 Trunk Answer

Page - Internal (telephone speakers) 61 801 Call Queuing

Pause 78 802 Group Listening

Priority Call 69 #802 Group Listening - Cancel

Privacy (on/off) 83 803 Time

Record call 989 804 Wait for dial tone

Ring Again 2 805 Test telephone display

Ring Again - Cancel #2 806 Static Time

Ring Type *6 #806 Static Time - Cancel

Ring Volume *80 807 Ringing (Signal) Call

Ringing (Signal) Call 807 808 Long tones

Room condition (Room set) 876 811 Call Information

Room condition (HS admin set) 878 812 Call Log - View information

Room occupancy 879 813 Call Log - Manual

Run/Stop *9 815 Call Log - Delete items (autobumping)

Saved Number Redial 67 818 Call Charge Indication

Silent Monitor *550 819 Name and number blocking

Speed Dial - Add, change *4 #819 Name and number blocking - Cancel

Speed Dial - Activate 0 870 View active services

Static Time 806 871 Turn Ringing service on

Static Time - Cancel #806 #871 Turn Ringing service off

System Wide Call Appearance (SWCA) *521 to *536

872 Turn Restriction service on

#872 Turn Restriction service off

Find available SWCA *520 873 Turn Routing service on1

Find oldest SWCA *537 #873 Turn Routing service off

Find newest SWCA *538 875 Alarm time

Test telephone display 805 #875 Alarm time - Cancel

Time 803 876 Room condition (Room set)

Time zone adjust (IP telephones) *510 877 Alarm time (HS admin)

Transfer 70 878 Room condition (HS admin)

Transfer - Cancel #70 879 Room occupancy



Feature nameFEATURE

<code>FEATURE

<code> Feature name


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Button programming featuresThe following describes the features available for Button Programming (Configuration > Telephony > Sets > All DNs > Capabilities and Preferences > Button Programming).

Note that some of these features require other system settings in order to work.

• Some of the buttons are controlled by features under Configuration > Telephony > Sets > Active Sets > Capabilities. Paging is an example of a feature that requires other settings.

Transfer to mailbox 986 897 Malicious call identification (MCID)

Trunk Answer 800 *9 Run/Stop

Turn Restriction service off #872 *900 IP Services list

Turn Restriction service on 872 904 Contact Center agent login/log out

Turn Ringing service off #871 908 Contact Center agent make busy/ready

Turn Ringing service on 871 909 Contact Center queue status

Turn Routing service off #873 980 Voice Mail Leave Message

Turn Routing service on1 873 981 Voice Mail login

View active services 870 982 Voice Mail Operator settings

Voice Call 66 984 Call Forward to Voice Mail

Voice Call Deny 88 985 Display Voice Mail DN, skillset, or IVR DNVoice Call Deny - Cancel #88

Voice Mail direct 988 986 Transfer to mailbox

Voice Mail Interrupt 987 987 Voice Mail Interrupt

Voice Mail login 981 988 Voice Mail direct

Voice Mail Operator settings 982 989 Record call

Wait for dial tone 804 *999 IP Hot desking

Note1Contact your System Administrator for the service control password.



Feature nameFEATURE

<code>FEATURE

<code> Feature name



• Some features also require that the service be available on the line from your telephone service provider. The types of lines provided are also determined by the region chosen for your system. MCID (malicious call identification) is an example of this type of feature.

Table 7 Button Programming Feature settings (Sheet 1 of 4)

Set command(FEATURE

<code>)Feature Description

None Indicates a button that is configured for button programming, but nothing has been entered.

0 Speed dial Activates the speed dial feature. The telephone prompts the user for a speed dial code.

1 Send message Allows the user to send a message to another DN on the system.

#1 Cancel send message Allows the user to cancel a message that was sent to another set within the network.

2 Ring again Turns on the Ring again feature.

3 Conference/Transfer Initiates a conference between user and two parties.

4 Call forward Allows the user to enter a number to forward all calls.Note: Allow redirect must be selected to forward calls outside of the system.

5 Last number redial Causes set to redial the last number that was dialed.

*5 Language choice Allows the user to select the language in which prompts are displayed.

60 Page - general Initiates a page.

61 Page - Internal Allows the user to page internal to a specific zone, which is identified within the Button programming. (For example F611 internal zone 1, F610 page internal all zones.)

62 Page - External Allows the user to page through the speaker on a specific telephone.

63 Page - speaker and zone Allows the user to page through both the internal sets, and externally connected paging equipment to a specific zone, which is identified within Button programming.

64 Line pool Allows the user to access a line pool. The pool this button accesses is specified during Button Programming for this feature.

65 Reply message Allows the user to access messages, and send a reply to the message sender.

#65 Cancel message waiting Allows the user to cancel the message waiting indicator.

66 Voice call Allows the user to make an announcement, or begin a call through the speaker of another telephone.

67 Saved number redial Allows the user to redial a number that was saved while on a call.

68 Restriction override Allows the user to override any restrictions on the set or line with a CoS password.

69 Priority call Allows the user to priority call an internal DN that is currently busy.

*7 Contrast Allows the user to adjust the contrast of the display screen.

70 Transfer Allows the user to transfer an existing call to another telephone or external number.


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71 Link Activates the Link command, which allows the user to access special features on a remote PBX system.

74 Call park Allows the user to park a call.

*520 Find available SWCA key System searches for a free SWCA key among the SWCA keys that are assigned to the current telephone.

*521 *536 System Wide Call Appearance (1 to 16)

Non-intercom calls are associated with an available SWCA key when the call is answered, originated, or placed on Hold.

Features that interact with this feature: Hold, telephone keys, outgoing and incoming calls.

*537 Find oldest SWCA call System searches among the SWCA keys assigned to the telephone, and unparks the call that has been parked the longest.

*538 Find newest SWCA call System searches among the SWCA keys assigned to the telephone, and unparks the most recently parked call.

*550 Silent monitor Allows the user to monitor hunt group calls. (Telephone must be assigned with SM supervisor.)

75 Group pickup Allows the user to answer a call ringing telephone within the Pickup group.

76 Directed pickup Allows the user to answer any ringing telephone within the same system.

77 Call timer Allows the user to see the call duration timer.

78 Pause Allows the user to insert a pause during a dialing sequence.

79 Exclusive hold Allows the user to place a call on hold at the current telephone. All appearances of the call on other telephones indicate the line is busy.

800 Trunk answer Allows the user to answer a ringing line while in a ringing service. (If enabled).

801 Call queuing Allows the user to answer calls in order when several calls arrive in rapid succession. Calls are presented in this order: incoming calls, timed-out forwarded calls, then camped calls.

802 Group listening Activates the speaker on the set to allow a group of people to hear a call. But the user must talk to the caller through the handset.

803 Time Briefly displays the current time.

804 Wait for dialtone Places a pause in a dialing string that holds the following digits until a dialtone is perceived on the line.

806 Static date and time First line displays the date and time.

807 Ringing (Signal) call Directly rings another telephone inside the system when an extension is entered after the feature is selected. This is the same process as pressing an intercom button and dialing an extension.

808 Long tones Allows the user to send long DTMF tones.

811 Call information Allows the user to view information about a current call.

812 Call log - view information

Allows the user to view call log information.

813 Call LogIt Allows the user to add the current call to the call log manually.


Set command(FEATURE




815 Call logs autobumping Allows the user to select if the system will remove the oldest log item manually when the log space fills.

818 Call charge indication Allows the user to view the charges for a call (available on DASS2 and ETSI Euro trunks only).

819 ONN blocking Allows the user to block the call information from the telephone for an outgoing call.

82 Camp-on Allows the user to transfer and camp an external call on another telephone in the system.

83 Privacy control Allows the user to change the line privacy setting on the current call.

84 Line redirection Allows the user to redirect a line on their telephone to an external number.

85 Do not disturb Allows the user to block incoming calls from ringing on the telephone.

86 Background music Allows the user to play music provided by a background music source through the speaker on the telephone.

870 Service mode status Allows the user to view the current service mode being used.

871 Ringing service Allows the user to change the ringing service mode.

872 Restriction service Allows the user to change the restriction service mode.

873 Routing Service Allows the user to change the routing service mode.

88 Voice call deny Allows the user to deny other users from Voice Calling their set.

897 MCID (Malicious Call Identification)Allows the user to query the system for information about a call within 25 seconds after the user hangs up, but before the caller hangs up.

*501 Language choice Provides a menu that allows you to choose the language for the display prompts on the telephone.

*7 Contrast Digital telephones only.

Sets the level of contrast for the telephone display.

904 CC agent login/log out Allows the user to log in or out of ACD.

905 CC supervise Allows the CC supervisor to monitor CC agent calls.

906 CC supervisor help Allows the CC agent to request help from a CC supervisor.

907 CC activity code Allows the CC agent or supervisor to enter activity codes for reporting.

908 CC agent make Not ready/ready

Allows the user to indicate ready or Not ready status on ACD.

909 CC skillset status Allows the user to view the status of queued calls on ACD.

980 Voice mail Leave Message

Allows the user to log into voice mail box to leave a message.

981 Voice mail login Opens your mailbox to play your messages and to access mailbox options.

982 Voice mail operator settings

Allows the user to set the parameters for the voice mail operator.

984 Call forward to voice mail Forwards all calls to your voicemail.


Set command(FEATURE



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985 Display voice mail DN Displays the voice mail, skillset, or IVR DN.

986 Transfer to mailbox Transfers an external call directly to a mailbox on the CallPilot system.

987 Voice mail interrupt Intercepts a caller who is listening to your mailbox greeting or leaving a message.

988 Voice mail direct Dial an internal user via the name in the voice mail directory.

989 Record call Record the call to your voice mail box. Must be enabled by the system administrator.

*900 IP services list IP telephones only.Allows the user to access a feature menu. This is the same menu that is accessed by pressing the Services key.

*999 IP Hot desking IP telephones only.Allows the user to access the Hot desking feature. This feature allows calls to be diverted from one IP telephone to another.


Set command(FEATURE


43


Chapter 6DN records parameters

The DN record defines the specific function of each telephone within the system.

The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Sets > All DNs

• Telset interface: **CONFIG > Terminals and Sets

Other areas of programming that affect how each telephone functions include:

• system settings (“Global telephony settings” on page 73)

• telephone model

The DN records panel is a multilayered panel with multiple tabs. Although all panels show up for all models, not all models require configuration for all panels. Refer to the task and feature programming links to determine specific configuration. For information on programming a Doorphone refer to the BST Doorphone documentation.

The panel tabs links provide a general description of each panel and definitions of each panel field.


Panel tabs Tasks Features

“Main panel tabs: common fields” on page 44

“Common procedures: copying and renumbering DNs” on page 71

“Feature configuration: Answering calls” on page 195

“Line Access tab” on page 46 “Configuring telephones: Digital telephones” on page 121

“Feature configuration: Making calls” on page 215

“Line Access - Line Assignment tab” on page 48

“Configuring analog telephones and devices” on page 117

“Hotline telephone” on page 227

“Line Access - Line Pool Access tab” on page 50

“Control telephone” on page 227

“Line Access - Answer DNs tab” on page 51

“Supervisor telephone for silent monitoring” on page 229

“Capabilities and Preferences main tab” on page 52

“Capabilities and Preferences - Capabilities tab” on page 54

“Capabilities and Preferences - Preferences tab” on page 58

“Features to set up telephone set features” on page 189

“Auxiliary ringer” on page 192

“Capabilities and Preferences - ATA Settings tab” on page 64

“Capabilities and Preferences - IP Terminal Details tab” on page 66

“Configuring telephones: IP telephones” on page 137

“Global VoIP features” on page 141

44 Chapter 6 DN records parameters

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Main panel tabs: common fieldsThe Line Access, Capabilities and Preferences, and Restrictions tabs included in the Main panel, all display the same four columns as shown in Table 8.

“Capabilities and Preferences - Button Programming tab” on page 60 (includes CAP/KIM button programming)

“Default memory button programming for telephones” on page 151“Creating an enhanced CAP station” on page 231

“Capabilities and Preferences - User Speed Dial tab” on page 63

“System features and feature codes” on page 35

“Restrictions main tab” on page 67 “Call security: Restriction filters” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Restrictions - Set Restrictions tab” on page 68

“Configuring remote access packages” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Restrictions - Line/Set Restrictions tab” on page 69

“Restrictions (Line and Remote)” in the BCM 4.0 Networking Configuration Guide (N0060606)

Click the navigation tree heading to access general information about DN records.

Panel tabs Tasks Features

Chapter 6 DN records parameters 45


Figure 7 Main Panel tabs

Table 8 Common columns for the main panels (Sheet 1 of 2)


DN <numeric> This number is unique to each telephone record. The number identifies the telephone to the system. DN start digits and DN length are configured during system setup.

Digital and analog telephone DNs map one-to-one with ports on module connections. IP telephone DNs do not map to specific ports; however, a keycode is required to activate the feature.

Model Analog

70007100

7208

7310/73167316E

7324

2004/20502002

2001

20072033

2050

DMC prtb1120E, 1140E

Other

This heading appears for telephones in the digital DN range, from the Start DN (default: 221) up to DN 433. Choose the setting that is appropriate for the telephone you want to configure.

This field is read-only if the telephone is already attached or registered to the system.• 7310/7316: also 7406 cordless digital phone

• 7316E: also for 7316E digital phone with KIMs

(Model 7000 phones are supported in Europe only)

Name <up to seven alphanumeric characters>

Use this field to provide a more specific description of the telephone, such as the last name of the user, the location, or the actual extension number if it is different than the DN number.

Also refer to “Programming name display (outgoing)” in the BCM 4.0 Networking Configuration Guide (N0060606).


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Line Access tabThe Line Access tab displays the DNs table. Line access programming is performed using the four tabs that appear in the details panel when a DN is selected. Refer to Figure 8.

• “Line Access - Properties tab” on page 46

• “Line Access - Line Assignment tab” on page 48

• “Line Access - Line Pool Access tab” on page 50

• “Line Access - Answer DNs tab” on page 51

Line Access - Properties tab

The administrator can use the properties tab to identify the public and private OLI of the selected DN. You also identify where, and when, calls are forwarded.

Port <port number> This number indicates the port number to which this DN corresponds.

A group of port numbers relates to a specific station module installed in your BCM. If you change the DN for a telephone, the port number remains the same.

If you physically move a telephone with the relocation feature turned on, the DN transfers to the new port, and the DN for that port transfers to the vacated location.

Table 8 Common columns for the main panels (Sheet 2 of 2)




Figure 8 Properties tab

Table 9 describes these fields.

Table 9 Line Access tab fields (Sheet 1 of 2)


Pub. OLI <up to 12 digits> This setting defaults to the DN of the device. The Public Network Code concatenates to the beginning of this number to create the entire public network number. The length of this number is dependent on the country requirements.

This line identification number (OLI) appears on the telephone called from this telephone over the public network. Also refer to “Public network settings” in the BCM 4.0 Networking Configuration Guide (N0060606).

North America: If the OLI contains the public network code, the information in the Public Network code field is ignored. Therefore, it is recommended that OLIs be programmed to the public received number length, only. This allows a global change if the Public Network Code is changed.

Also refer to “Configuring CLID on your system” in the BCM 4.0 Networking Configuration Guide (N0060606).

Priv. OLI <numeric> Define the originating line identification number (OLI) that appears on the telephone being called from this telephone over a private network.

Note: On systems running DID, this field is populated automatically with the DN.If the DN length or the Received # length are changed to be different from each other, this field is cleared.

Also refer to “Configuring CLID on your system” in the BCM 4.0 Networking Configuration Guide (N0060606).

*If your system allows outgoing name and number blocking, the telephone must have a valid OLI.


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Line Access - Line Assignment tab

Use the line assignment settings to assign physical trunks and target lines to each telephone. Target lines are used as incoming only. Other lines can be used to both place and answer calls, if they are configured to do so.

Figure 9 Line Access - Line Assignment tab

Fwd No Answer

up to 24 digits Enter the number to which you want to redirect unanswered incoming calls.

Fwd Delay 2, 3, 4, 6, 10 Define the number of rings before the system forwards an unanswered call.This heading only appears after you enter a Call Forward No Answer number and press Enter.Default: 4

Fwd Busy up to 24 digits Redirect incoming calls when this telephone is busy with another call.

Fwd All up to 24 digits This setting is the same as using FEATURE 4 at a telephone. When this feature is active, all calls to this telephone are forwarded to the destination entered in this field.

If you are forwarding calls to a remote location, ensure that you include the required destination/access codes.A user can press FEATURE #4 to cancel this feature.

Table 9 Line Access tab fields (Sheet 2 of 2)




Table 10 describes the fields on this panel.

Table 10 Telephone line assignment fields (Sheet 1 of 2)

Attribute Values Description

Line <read-only> These are the lines on which this telephone can receive calls. If the line is a two-way line (DID), the user can also use the line to make calls.

Also refer to “Configuring Lines” in the BCM 4.0 Networking Configuration Guide (N0060606).

Appearance Type Ring only, Appr&Ring, Appr only

Select how a call on this line appears on the telephone.

If you choose Appr&Ring or Appr only, you can have as many simultaneous DID calls as there are target line button appearances.

If you choose Ring only, you can have as many simultaneous DID calls as you have intercom buttons.

Note: The BCM does not support a mixture of Appr only and Ring only appearances for the same line.

7000 or 7100 digital phones default to Ring only.(Model 7000 phones are supported in Europe only)

Appearances

(for target lines, only)

<1-255> Select the number of appearances of a target line.

Note: The number of appearances that can be assigned to a telephone depends on how many buttons with indicators are available. Target line appearances cannot overwrite other line appearances, Answer DNs, Intercom buttons, or assigned Handsfree button.

Caller ID set <check box> This prompt only appears for target lines, and for any analog lines that provide CLID through an GATM (not all markets).When enabled, the telephone displays call information when it is available for a call before answer.

When disabled, no call information is displayed for this line. Choose this setting if the telephone does not have a display, or if you do not want call information displayed to the user. Disabling this function can reduce system resource requirements.Note: Only 30 telephones can have this field enabled for any given line.

Vmsg Set <check box> Select whether an indicator shows on the telephone for a voice message waiting on an external voice message system.

The line must appear on the receiving telephone.

Note: The Message Waiting Indicator (MWI) is currently supported exclusively by Meridian Mail and CallPilot and SL-100, and DMS-100.

MCDN note: If your system is part of an MCDN network connected to a Meridian 1 system, and you are using the voice mail system off the Meridian 1, you must enable this field.

Analog lines connected to legacy analog ASM station modules, and analog telephones attached to an ATA device, do not provide visible message waiting indication. Analog telephones connected to a GASM8 support message indicators, if the telephone is set up to receive them.

Note: Contact your voice message service provider to find out if your voice message service works with BCM, or if you have any problems with your service.


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Line Access - Line Pool Access tab

Use the Line Pool Access tab to add line pools to a telephone record.

Figure 10 Line Access - Line Pool Access tab

These shared pools of lines enables many users to use fewer lines for connections, where dedicated lines are not practical or not desirable. If all lines in the pool are taken, the user receives a busy signal.

Some trunks, such as PRI and VoIP, must be put into line pools. For outgoing calls, the line pools are assigned to the telephones that call out over these trunks.

Priv. Received #

(Target lines only)

These fields reflect the settings defined under target lines.

These are the digit strings that the system uses to identify a call for this telephone.

Refer to “Trunk/Line Data, main panel” in the BCM 4.0 Networking Configuration Guide (N0060606).

Pub. Received # (Target lines only)

Actions

Add To add a line to a telephone:

1. On the System DNs table (Line Access tab), choose the DN record where you want to add lines.

2. Under the Assigned Lines table in the bottom panel, click Add.

3. Enter a line number in the dialog box.

4. Click OK to save the line to the list.

Delete 1. On the System DNs table (Line access tab), choose the DN record where you want to delete lines.

2. On the Assigned Lines table in the bottom panel, select a line you want to delete.3. Click Delete.

4. Click OK to confirm the selection.

Table 10 Telephone line assignment fields (Sheet 2 of 2)




All lines except PRI and BRI ETSI-QSIG lines are configured in line pools A to O. PRI and BRI ETSI-QSIG lines can be configured into line pools BLOC-A to BLOC-F.

Table 11 describes the access fields on this panel.

Line Access - Answer DNs tab

Program a telephone to provide automatic call alerting and call answering for other telephones in the system. The DNs of the other telephones are referred to as Answer DNs.

Figure 11 Line Access - Answer DNs tab

Table 11 Line Pool Access fields


Line Pool <read-only> This is a list of available line pools. Choose the ones that provide the outgoing call access you want for the telephone.

Actions

Add 1. On the Line Access tab, choose the DN record, to which, you want to add line pools.2. On the Line Pools Access tab in the bottom panel, click Add.

3. Enter a line pool in the dialog box.

4. Click OK on the dialog box to save the line pool to the list.

Delete 1. On the Line Access tab, choose the DN record, of which, you want to delete line pools.

2. On the Line Pools Access tab in the bottom panel, select a line pool you want to delete.

3. Click Delete.4. Click Yes.


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Table 12 describes the access fields on this panel.

Capabilities and Preferences main tabCapabilities settings control how the system interacts with individual telephones, and how the telephones receive calls.

Preferences control how the telephone itself works. These settings also can be set by users at the telephones using feature codes.

Modify the Capabilities and Preferences for a particular DN by changing the values on the following subpanels.

• “Capabilities and Preferences - Properties tab” on page 53

• “Capabilities and Preferences - Capabilities tab” on page 54

• “Capabilities and Preferences - SWCA Call Group tab” on page 57

Table 12 Line Pool Access Fields - Answer DNs


DN <DN number> From the main panel DN list.

Appearance Type Appr&Ring, Appr only, Ring only

Define how calls to the Answer DN will present on this telephone:

Appr&Ring: Call prompt appears beside the Answer DN button, and the telephone rings.Appr only: Call prompt appears beside the Answer DN button.

Ring only: Telephone rings.

Notes:Every answer DN you assign to a telephone automatically designates an appearance on the answer telephone beside a button with an indicator, if one is available. Answer DNs overwrite feature assignments to buttons with indicators. They do not overwrite line, Hunt group, intercom, or handsfree assignments.If no buttons are available on the telephone, ensure that you program the Answer DN as Ring only. In that case, when a call comes in to the other telephone, the user receives a ring tone.

Actions

Add You can add a maximum of eight Answer DNs per telephone.

1. On the Line Access tab, choose the DN record where you want to add Answer DNs.2. Under the Answer DNs tab, click Add.

3. Enter the appropriate DN in the dialog box.

4. Click OK to save the entry.5. On the Answer DNs tab, select the Appearance type field beside the Answer DN you just

entered, and choose the appropriate appearance type.

Programming Note: If the telephone has memory buttons with display designators, the system automatically assigns Answer DNs to buttons starting at the bottom right row of buttons. If the telephone has Handsfree assigned to a memory button, the Answer DNs start above that button. If the telephone has no memory buttons with display, ensure that you choose Ring only as the Appearance type.

Delete 1. On the Line Access tab, choose the DN record where you want to delete Answer DNs.

1. On the Answer DNs tab, select the Answer DN line you want to delete.2. Click Delete.

3. Click Yes.



• “Capabilities and Preferences - Preferences tab” on page 58

• “Capabilities and Preferences - Button Programming table” on page 60

• “Capabilities and Preferences - Button Programming tab” on page 60

• “Capabilities and Preferences - ATA Settings tab” on page 64

• “Capabilities and Preferences - IP Terminal Details tab” on page 66

Capabilities and Preferences - Properties tab

The Properties settings control how calls are displayed, as well as assignment of control sets to individual telephones.

Figure 12 Capabilities and Preferences - Properties tab

Table 13 describes the fields shown on the main Capabilities and Preferences tabbed panel.

Table 13 Capabilities and Preferences tabbed panel (Sheet 1 of 2)


Prime Line None, Pool (A to O), I/C (intercom), Line: <line number>

Choose the first line that the telephone selects when a call is made. PRI Bloc pools are not valid selections for a Prime line.

When you assign a line pool as a prime line, the system searches automatically for an idle line in the pool.

Intercom Keys 0 to 8 Assign the number of intercom buttons to a telephone. Intercom buttons provide a telephone with access to internal and external lines, and to line pools.

Control Set DN: <any telephone DN>

NoneDN:221<start DN>*

The Control telephone attribute allows you to define a DN that acts as a control telephone.

A control telephone is used to enable/disable Scheduled Services, such as Restriction Services, for the telephones to which it is assigned. For more information about services, see “System schedule settings and services scheduling” on page 29.You can assign several control sets for your system, but you can only assign one control telephone per DN.

* If you change the Start DN, this number reflects that change.


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Capabilities and Preferences - Capabilities tab

Capabilities settings control how the system interacts with individual telephones, and how the telephones receive calls.

First Display NameNumber

Line

Determine the call display information that appears first.This feature depends on the services to which you subscribe. Call Display information can contain the name of the caller, the number of the caller, the name of the line in your BCM where the call enters. For each telephone, you can determine the call display information that appears first.

See also “Programming incoming CLID” in the BCM 4.0 Networking Configuration Guide (N0060606).

Tips: The Call Information feature displays and toggles between the name and line number for Call Display information.Alpha tagging: If you are using the alpha tagging feature, choose Name. Refer to “Using alpha tagging for name display (incoming)” in the BCM 4.0 Networking Configuration Guide (N0060606).

Auto Called ID <check box> Select whether you want to see on your display the extension number and name of the telephone you call.

The Auto Called ID set for target lines is the same telephone that has an appearance on that target line.

Note: Not all the fields shown below necessarily appear for any one type of telephone. Some fields relate to specific models of telephones.

Table 13 Capabilities and Preferences tabbed panel (Sheet 2 of 2)




Figure 13 Capabilities and Preferences - Capabilities tab


Table 14 Capabilities and Preferences - Capabilities tab (Sheet 1 of 3)


Handsfree NoneStandard

Auto

None: The handsfree feature is not available on all telephone models (7000 and 7100 digital phones, 2001 IP phones, DMC portables).(Model 7000 phones are supported in Europe only)

Standard: The handsfree feature is activated by pressing a button on the telephone.

Auto: The handsfree feature is activated when the telephone receives a call.

Note: Handsfree must be enabled on any telephone that allows headsets. For 7316E digital phones, set Handsfree to Auto.

7406 digital cordless phone: Handsfree must be enabled for this handset to work.Speaker volume: Note that the speaker volume returns to the telephone default setting for each new handsfree call.

Default: Auto

Pickup group None

1 to 9

Assigns this telephone to a pickup group (a group where all telephones ring until one is answered).Default: None

Page zone Page zone (1 to 6)

None

Assigns this telephone to a page zone.A zone is any group of telephones that you want to group together for paging, regardless of their location. You can assign one of six zones to each telephone.The maximum number of digital telephones in a page zone is 50.

The maximum number of digital and IP telephones in a page zone is 60.

Default: 1

Direct dial Set 1 to Set 5

None

Defines whether you can call the direct dial telephone from this telephone using the direct dial digit.Default: 1


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Intrusion protection level

NoneLow

Med

High

If the break-in feature is allowed on any private network MCDN lines (PRI SL-1) assigned to the telephone, you must define the level of intrusion for each telephone. This determines if the user can use the feature, and to what degree.

None: feature is turned off, user cannot break in on any callsLow: user can only break into calls on other telephones with low level protection

Med: user can break into calls on other telephones with low and medium-level protection

High: user can break into calls on all other telephones with this feature

Default: None

HF answerback <check box> Defines whether you can answer automatically a voice call without lifting the receiver, or pressing the Handsfree button.Note: The feature is not available on models 2001, 7000 and 7100 telephones. (Model 7000 phones are supported in Europe only)

Speaker volume: Note that the speaker volume on the telephone returns to the default volume setting determined by the telephone for each new handsfree call.

Default: Selected

DND on Busy <check box> Defines whether an incoming call rings if you are already on another call.

Default: Cleared

Paging <check box> Defines whether you can make paging announcements from this telephone.

Default: Selected

Auto hold for incoming page

<check box> Not selected - If the telephone is active when a page comes in, the page does not come through the telephone set.Selected - If the telephone is active when a page comes in, the call is placed automatically on hold and the page continues.

Note - 7XXX digital phones:• Condition - When this setting is enabled, an active call is on mute when

the page comes in.

• Results after page - The call is taken off hold, but is no longer muted.Default: Cleared

Priority call <check box> Defines whether this telephone can interrupt calls or override Do Not Disturb at another telephone.

Default: Cleared

Auto hold <check box> This setting determines if the system automatically places an active call on hold if you answer or initiate another call.

If you do not select this box, the system drops the active call, unless you press the HOLD button first, when you answer a call or initiate another call.

The user can change the Auto hold setting at their telephones by pressing FEATURE 73. SWCA note: Ensure this setting is selected for any telephones with configured System Wide Call Appearance (SWCA) keys. Refer to “Sharing calls by parking on SWCA buttons” on page 209.

Default: Selected





Capabilities and Preferences - SWCA Call Group tab

Although System-wide Call Appearance (SWCA) assignments are meant to be assigned to buttons with indicators, you can assign SWCA assignments to a telephone without assigning them to buttons using the fields on this panel. This is useful if you want to use the full range of SWCA assignments.

Use the SWCA Call Group tabbed panel to enable or disable Call 1 to Call 16 assignments for each sets. The administrator can configure the 16 SWCA feature codes on all the sets through administration.

Users can park or retrieve calls on any SWCA assignment, even if the call is not directly assigned to their telephone. However, the SWCA support codes (FEATURE *520, FEATURE *537 and FEATURE *538) only search for SWCA assignments that are assigned to the telephone where the feature is invoked. These codes are required for users who do not have buttons with indicators.

Allow redirect <check box> Define whether this telephone allows assigned lines to be redirected.This must be selected to allow call forwarding outside the network (external call forward), including calls to a centralized voice mail system over a private network.

Default: Cleared

Redirect ring <check box> Define whether the telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature (FEATURE 84).Also refer to “Trunk/Line Data, main panel” in the BCM 4.0 Networking Configuration Guide (N0060606).

Default: Selected

Receive short tones <check box> Analog equipment, which is connected to the system with an internal or external analog terminal adapter (ATA2), responds only to tone dialing signals.

Select this setting only if you have analog equipment connected to a station port. Default: Cleared

Silent monitor supervisor

<check box> On two-line display telephones only, you can choose whether the telephone can be used to allow the Silent Monitor feature. Select the check box to allow this feature on this telephone.“Silent Monitor” on page 83“Monitoring Hunt Groups” on page 109.Default: Cleared




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Figure 14 Capabilities and Preferences - SWCA Call Group tab

Capabilities and Preferences - Preferences tab

The Preferences headings allow you to program the same settings that users can perform at their telephones, and the settings for configuring a telephone as a hotline. The telset admin options are available only to digital telephones and IP telephones.

Figure 15 Capabilities and Preferences - Preferences tab panel

Table 15 describes the headings on the Preferences panel.

Table 15 Capabilities and Preferences - Preferences panel fields (Sheet 1 of 3)

Setting Values Description

Language Languages displayed are based on telephone capabilities and system software.

Choose the language for the telephone display prompts.

Dialing options Standard dialAutomatic dial

Pre-dial

Determine how the telephone handles dialed information.Standard: Lift the receiver and dial.

Automatic dial: Use for devices, such as fax machines where you want the number to dial out without external cues.Pre-dial: Dial the numbers, then lift the handset to allow the telephone to dial the number.

Note: Not all devices show all three options.Default: Standard dial



Contrast 1 through 9 Adjust the contrast of the display.

Default: 4

Ring type 1, 2, 3, or 4 Select a distinctive ring pattern type for the telephone.Default: 1

Distinct rings in use <read-only> This field indicates the distinct ring patterns, if any, are currently in effect on any lines, telephones, or Hunt groups on the system. Refer to the Warning below.

Warning: If you assign a distinctive ring pattern to a telephone, and that distinctive ring pattern has already been assigned to a line, all lines with that ring pattern will be reset to None.

If you assign a distinctive ring pattern to a line, and that distinctive ring pattern has already been assigned to a telephone, all telephones with that ring pattern are reset to pattern 1. You also can assign a distinctive ring pattern to a Hunt group.

Aux. ringer <check box> Determine whether an auxiliary ringer (if installed) rings for incoming calls at this telephone.

Default: Cleared

Call log options No autologgingNo one answered

Unanswered by me

Log all calls

Select how you want the telephone to handle logging calls.No autologging: No calls are logged automatically.

No one answered: Unanswered calls are logged.

Unanswered by me: Unanswered calls are logged.Log all calls: All calls are noted in the call log.

Also refer to “Call log” on page 212.

Default: No one answered

Log space <numeric> Allocate a number of Call log spaces from a system-wide pool of spaces to the telephone. Also refer to “Setting call log space for the system” on page 212.

Log space <numeric> Allocate a number of Call log spaces form a system-wide pool or spaces to the telephone. Also refer to “Setting call log space for the system” on page 212.

Available log space <read-only> This setting indicates the total amount of space available for call logging on the system.

Reset Call Log Password

<button> This button resets the password for the call log if users forget their password.

Hotline type None

Internal External

This feature allows you to define a telephone number that automatically dials when you lift the handset or press the Handsfree button, on a telephone.

Default: None

• Internal DN:*Direct dial set

Define the internal telephone you want to access.DN:* The DN of the telephone that is automatically dialed when the user lifts the handset.

Direct dial set: Automatically dials a telephone on the system defined as a direct dial telephone (direct dial access code). Note: If the direct dial telephone is on a remote node of the network, ensure that the correct line pools are assigned to the telephone to properly route the call.




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Also refer to:

• “Moving IP telephones” in the BCM 4.0 Telephony Device Installation Guide (N0060609).

Capabilities and Preferences - Button Programming table

Figure 16 Capabilities and Preferences - Button Programming Table

Capabilities and Preferences - Button Programming tab

The Button Programming and CAP/KIM Button Programming tab panels allow you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys.

• External External number Enter the complete call number for the external telephone you want to access.

Pool:AUse prime line

Use routing table

Enter the line you want the call to use. (This cannot be a target line.)

Pool:A Refer to the line pool assignment for this telephone.

Use prime line: Refer to the General record for this telephone.Use routing table: Refer to the routing tables. The routing code for that table must be part of the External number.





You also can use these panels to remove programming from a button, making it blank.

Figure 17 Button Programming and CAP/KIM Button Programming tabbed panels

Assigned lines, Hunt group designators, Answer DNs buttons, Intercom buttons, and Handsfree buttons cannot be changed through these panels. They appear in read-only format.


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Table 16 describes the possible settings for telephone buttons.

Table 16 Button programming fields (Sheet 1 of 2)


Model 71007208

7310/7316

7316E7324

2004/2050

20012002

2007

2033DMC prtb

1120E, 1140E

22102211

2212

If you have not yet connected a telephone, choose the model of the telephone. This creates a number of defaults based on the telephone capabilities.

This setting reflects whatever you set on the main table. This field is read-only if the telephone is already attached or registered to the system.

• 7310 also refers to the cordless 7406 cordless digital phones.

• 7316E indicates both a stand-alone 7316E digital phone and a 7316E digital phone connected to one or more Key Indicator Modules (KIMs)

• 2002, 2004, IP phones connect to the Key Expansion Module (KEM)

ISDN These telephones have their own set of DN records.

• ISDN refers to any ISDN equipment

Other This heading is used for the following types of devices:

• analog telephones

• Intl set (European only) is used for other types of compatible telephones used in specific non-North American markets, such as the 7000 digital phone.

Button Number (1-24) <1-XX> Use the telephone buttons to choose the features you want to program.

Blank means that nothing is programmed on the button. Example: New KIM modules have all blank buttons when they are first installed.

Function Blank

Feature

Internal autodialExternal autodial

Choose the type of feature that you want to program on the telephone buttons.

Blank means that nothing is programmed on the button. Example: New KIM modules have all blank buttons when they are first installed.

Note: If nothing is programmed, the Business Series Terminals (BST series) set shows a BLF on the associated internal autodial key when off hook.

Value

Feature <feature code> Use the arrow to choose the feature you want to program on the button.

Internal autodial <Internal DN> Enter the DN number for the internal telephone you want the telephone to dial by pressing this button.

Digits

Feature <feature digits> Includes digits for such features as system speed dial codes.



Capabilities and Preferences - User Speed Dial tab

The speed dial numbers enables users to dial a number with fewer button presses than dialing the entire dial string.

Figure 18 Capabilities and Preferences - User Speed Dial tab


External autodial <dialing codes plus dialout string>

Enter the complete dial sequence for the external call. This sequence depends on what you chose for the route in the Value field.

Option

Feature <feature options> Includes settings such as page zone.

External autodial facility

Use prime line

Pool

Use routing tableUse line

Choose the route through which the telephone dials.

Prime line: the prime line assigned to the telephone.

Pool X: one of the pools assigned to the telephone.Routing table: enter the routing code with the external telephone number.

Use line X: one of the lines assigned to the telephone.

Note: User speed dials are only available from that users DN number.

Table 17 Capabilities and Preferences - User Speed Dial panel fields (Sheet 1 of 2)


Speed Dial Number

<71-94> The number the user enters to dial the number entered in the External # field. To increase the number of speed dials refer to “Configuring system speed dial numbers” on page 87.

External Number

<external telephone number>

Enter the number the telephone automatically dials when the user speed dial code is entered.

Note: Include the access codes for the route you choose.

Table 16 Button programming fields (Sheet 2 of 2)



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Capabilities and Preferences - ATA Settings tab

Analog telephones have some settings that are specific to the analog connection. An analog telephone can be connected to the system directly through an analog station port, either on the Main Unit (in countries that support Main Unit Analog Stations) or through Analog Station Media Bay Modules. These settings apply only when the DN record Model field is set to analog.

Analog telephones can also be connected by using an Analog Terminal Adapter (ATA2). The digital station port can be on the main unit, or on a Digital Station Media Bay Module.

Facility Use prime lineUse routing table

Select the route you want the dialed number to take out of your system.Note: Any line numbers or line pool codes that you specify must be assigned to the telephone where the code is entered. If you choose prime line, a prime line must be assigned to the telephone where the code is entered. Refer to “Line Access - Line Assignment tab” on page 48.

Actions

Add 1. On the Capabilities and Preferences tab, choose the DN record where you want to add User Speed dials.

2. Under the User Speed Dial Numbers table, click Add.

3. Enter the appropriate speed dial number.4. Click OK.

5. On the User Speed Dial, click the External Number field beside the number you entered.

6. Enter an external number to dial.7. Click the Facility field beside the number you entered.

8. Enter how the number must be routed out of the system.

Delete 1. On the Capabilities and Preferences tab, choose the DN record where you want to delete User Speed dial entries.

2. On the User Speed Dial Numbers table, click the user speed dial code or codes that you want to delete.

3. Click Delete.

4. Click Yes.

Table 17 Capabilities and Preferences - User Speed Dial panel fields (Sheet 2 of 2)




Figure 19 Capabilities and Preferences - ATA Settings panel fields

Use the information in Table 18 to configure ATA settings.

Table 18 ATA settings


ATA answer timer

3, 5, 7, 10 Select the length of delay between the time you dial the last digit and when the analog device is ready to receive DTMF tone.

Default: 7

ATA tones <check box> Not selected: No tones occur when a message is received (use for data equipment).Selected: Tones occur when a message is received (use for analog telephones).

Default: Cleared

ATA use On siteOff site

Select the location of the ATA2.Note: Set the field to On site for all installations, except devices on a long loop. Set the field to Off site to increase the audio level to devices that are remote to the ATA2. This field has no effect for ASM and ASM8+ devices.Note: OPX connections are not supported.

Default: On site

Msg indicate NoneTone

Lamp

Select Tone to send a Message Tone through the telephone receiver when you receive a message. Select Lamp to turn on the Message Lamp when you receive a message.Default: None

ATA device Modem

Telephon

Devices connected to the system through an ATA can have connectivity issues over BRI/PRI lines. To alleviate this, you can specify the type of device attached to the analog line.Modem supports 3.1 kHz audio, which requires a higher quality of service on the ISDN trunks that modems and FAX machines require for reliable information transfer. If the trunks cannot provide the higher level of service, the call fails.Telephon supports speech paths, which require less quality on the trunk; if used for FAX and/or modem, information transfer is unreliable.Default: Modem

Disconnect supervision

<check box> If you have a modem or fax machine that does not disconnect automatically when the caller disconnects, you can select this feature; the system then disconnects the line from the device when it receives the disconnect signal from the far end. This feature is supported only by ASM8+ modules.Note: The line must be configured as supervised/guarded. Refer to “Properties” in the BCM 4.0 Networking Configuration Guide (N0060606).Default: Cleared


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Capabilities and Preferences - IP Terminal Details tab

This is a single-terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel. Refer to “IP telephone set details” in the BCM 4.0 Networking Configuration Guide (N0060606) for a detailed description of the fields and buttons on this panel.

Figure 20 Capabilities and Preferences - IP Terminal Details panel

The field is described in Table 19.

Table 19 Capabilities and Preferences - IP Terminal Details

Keep DN alive <check box> This feature is relevant only to the Nortel IP telephones.

When selected, the system retains the IP telephone DN record, even if the IP telephone becomes disconnected. Retention occurs as long as the IP telephone has completed the bootup process. It allows DN-specific features, such as Call Forward No Answer and Call Forward on Busy, to continue to function even if the telephone is disconnected.

WARNING: If the system is reset, and the IP telephone is disconnected, the feature remains inactive until the telephone is reconnected.Note: A delay of about 40 seconds occurs between the time when the IP telephone is disconnected and when Keep DN alive becomes active. During this period, incoming calls receive a ring back tone, or are rerouted to the prime set, depending on system programming. The delay also occurs when the IP telephone is reconnected to the system.

If Keep DN alive is not selected, and the IP telephone is disconnected, the DN record becomes inactive. In this case, a Not in Service prompt is produced when special features, such as Call Forward, are invoked.

Default: Cleared



Restrictions main tabUse the Restrictions settings to control callouts of certain number combinations. These restriction filters are then assigned to lines and DN records, as required to prevent callers from making certain kinds of calls from a specific telephone, or from lines available at the telephone.

Modify the restrictions settings by changing the values in the following subpanels:

• Restrictions - Properties

• “Restrictions - Set Restrictions tab” on page 68

• “Restrictions - Line/Set Restrictions tab” on page 69

Restrictions - Properties

You can assign restrictions to individual DNs. Select the permission level of the DN user to modify features.

Figure 21 Restrictions - Properties


Table 20 Restriction - Set Restrictions tab (Sheet 1 of 2)


Set Lock NonePartial

Full

Choose the option that sets the amount of programming and customizing the user can do with this telephone.

None allows access to all features.

Partial prevents:• programming autodial buttons• programming user speed dial

numbers• programming feature buttons• moving line buttons• changing the display language• changing dialing modes

(Automatic, Pre-, and Standard Dial)

• using Voice Call Deny• saving a number with Saved

Number Redial

Full restricts all the Partial settings, plus:

• changing background music• changing Privacy• changing Do Not Disturb• using Ring Again• using Call Forward all calls• using Send Message• using Trunk Answer• activating Services

Allow Last Number <check box> Allow or disallow access to the Last Number Redial feature.


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Restrictions - Set Restrictions tab

You can assign restrictions that apply to a specific telephone record. You also can assign a different restriction filter for Normal service, and for one or more of six other schedules that enables the user to have different access at different times of the day. See “System schedule settings and services scheduling” on page 29for more information about schedules.

Figure 22 Restrictions - Set Restrictions tab


Allow Saved Number

<check box> Select to allow access to the Saved Number Redial feature.

Allow Link <check box> Select to allow access to the Link feature, which is a host signaling option.

Table 21 Restrictions - Set Restrictions tab fields


Schedule Normal

<Sched 1-6>

The Normal schedule runs when no other schedules are active.

If schedules are being used, select the relevant schedule, and enter the required filter.

Use Filter <XX> Enter the restriction filter you want to be active for each schedule that you use.

Table 20 Restriction - Set Restrictions tab (Sheet 2 of 2)




Table 22 provides a list of default restriction filters.

Restrictions - Line/Set Restrictions tab

Use the Line/Set Restrictions settings to assign a restriction filter to a specific line for outgoing calls at a specific telephone. This type of filter replaces any line or set restriction filters that can otherwise apply. Line/Set restrictions restrict the numbers the user can dial on a line, but only from that telephone. The same line on another telephone can have different restrictions.

You can apply a different line restriction for normal service, and for each of the six schedules.

Figure 23 Restrictions - Line/Set Restrictions panel


Table 22 Schedule filter defaults

Schedule Restriction filter (defaults) Schedule Restriction filter (defaults)

Normal 02 Schedule 4 00

Schedule 1 (Night) 11 Schedule 5 00

Schedule 2 (Evening) 12 Schedule 6 00

Schedule 3 (Lunch) 13

Table 23 Restrictions - Line/Set Restrictions fields (Sheet 1 of 2)


Line <XXX> A list of lines assigned to this telephone. Define a restriction filter for each line under the schedules that you intend to use.

Restriction filters are defined under Call Security. Refer to “Defining restriction filters” in the BCM 4.0 Networking Configuration Guide (N0060606).


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Schedule Normal

Night

Evening

LunchSched 4

Sched 5

Sched 6

Always configure a Normal filter, as this schedule runs if there are no other schedules running.

If your system is using schedules (for example, if you require different restrictions on lines at different times of the day), choose an alternate schedule that coordinates with the other programmed schedules on your system.

Use Filter <XX> Enter the restriction filter you want activated for this set on this line for each schedule that you use.

Table 23 Restrictions - Line/Set Restrictions fields (Sheet 2 of 2)


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Chapter 7Common procedures: copying and renumbering DNs

Copying settings to other DNsThe Copy command allows you to duplicate programming for a telephone, and apply it to another telephone, a range of telephones, or to all the telephones on the system. If information is copied to a record with an assigned telephone, the copy information replaces the existing settings.

To copy telephone configurations

1 Select Configuration > Telephony > Sets > All DNs.

2 Click the DN number for the record that has the settings you want to copy.

3 Click Copy.

4 Select the DN to which you want to apply the selected settings.

5 Click Paste. The following panel appears:

Task: Understanding common tasks

• “Copying settings to other DNs” on page 71

• “Renumbering DNs” on page 72

Note: Unique configurations, such as the Name, do not copy over.

Note: Select multiple DNs by holding down the control or shift key, and clicking multiple records.

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Figure 24 Paste Set Data dialog box

6 Select the check boxes for the properties that you want to copy to the new DN.

7 Click OK.

Renumbering DNs

Your system auto-assigns DNs based on the hardware for digital telephones. In the case of IP telephones, you can choose to auto-assign DNs when the telephones register to the system.

When you change a DN, the DN record retains the same port number, because the telephone is not being moved physically. The original DN then assigns to the port vacated by the DN that you assign as the new DN. If you fill the DN/Port record in the Programming Records, remember to change the entries.

Change telephone DNs using the Element Manager

There are two panels in Element Manager from which you can change the DN setting:

• Element Manager: Configuration > Telephony > Sets > Active Sets

• Element Manager: Configuration > Telephony > Dialing Plan

The procedure is the same in both panels.

To change telephone DNs

1 Double-click the DN you want to change.

2 Type the number of the DN you want to assign to the set.

3 Press Tab, or click in another field, to apply the selection.

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Chapter 8Global telephony settings

There are a number of settings that define telephony operation for the entire system. These have been gathered on one panel, separated into sections.

The following paths indicate where to access global telephony settings in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Global Settings > Feature Settings

• Telset interface: **CONFIG > System Prgrming


Panels and Details Panels Configure Features

“Feature Settings” on page 74

“Programming Business name display (outgoing)” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Feature Settings panel” on page 75 “Selecting the music source” on page 284

“Call Park” on page 208

“Directed Pickup” on page 196“Holding calls” on page 202

“Transfer (unanswered) calls” on page 204

“Paging” on page 217“Receiver volume” on page 191

“Answer DNs” on page 198

“Timers” on page 78 “Camp-on” on page 207“External call codes” on page 225

“Call Park” on page 208

“Callback” on page 209“Configuring an analog telephone” on page 118

“Advanced Feature Settings” on page 80

“Sharing calls by parking on SWCA buttons” on page 209

“ONN Blocking (North American systems)” on page 82

“Blocking outgoing name display at the telephone” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Silent Monitor” on page 83 “Capabilities and Preferences - Capabilities tab” on page 54 (Supervisor sets)“Monitoring external hunt group calls” on page 109

“Reset logs” on page 84 “Capabilities and Preferences main tab” on page 52 (Set log space)“Call log” on page 212

Click the navigation tree heading to access general information about user management.

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The global telephony settings affect a number of different telephony features.

• Business Name: This is part of the CLID feature. It displays the business name on outgoing calls for all system telephones, on which CLID is allowed and activated.

• Feature settings: These affect different aspects of how various features act, or if they are allowed on the system.

• Timers provides timeout parameters for different types of telephony features.

• System wide call appearance (SWCA) fields determine how the telephones will relate calls to SWCA assignments.

Feature SettingsRefer to the following for a description of the fields in each segment of this panel.

• “Feature Settings panel” on page 75

• “Timers” on page 78

• “System Wide Call Appearances Control” on page 80

• “ONN Blocking (North American systems)” on page 82

Note: The Enhanced BLF_UPDATE message is broadcast to support more than 256 stations. The message is broadcast to all stations but is accepted only by Juniper sets.

Chapter 8 Global telephony settings 75


Feature Settings panel

These settings affect all telephones. They determine whether the listed features are allowed, or how they function.

Figure 25 System feature settings

Table 24 describes each field.

Table 24 Feature settings (Sheet 1 of 3)


Business Name <Maximum of 8 alphanumeric characters>

Enter a maximum of eight alphanumeric characters.

Refer to “Programming Business name display (outgoing)” in the BCM 4.0 Networking Configuration Guide (N0060606).

Feature Settings

Background music <check box> Select to enable the caller to listen to music through your telephone speaker after pressing FEATURE 86 on your telephone. A music source must be connected to system. Refer to the BCM200/400 4.0 Installation and Maintenance Guide (N0060612) for information about installing an external music source.

Also refer to “Selecting the music source” on page 284.

Page tone <check box> Select to sound a tone before a page begins. Also refer to “Paging” on page 217.

Note: This tone is not heard over external page ports.

*Conference Tone <check box> Select to enable a conference tone that is heard by participants at the beginning of the conference.

*Only available in certain profiles, UK, Germany, and Italy.


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Message reply enhancement

<check box> Select to enable users to automatically deactivate the message waiting indicator on analog telephones connected to an analog station media bay module (ASM), if the reply call from the analog telephone to the direct dial telephone is answered. Any telephone can answer the call.

This feature also functions if the user invokes the Call pickup feature to answer the reply call from the analog telephone. However, it does not work with the Retrieve parked call feature.

Note: ASM (analog station modules) are not supported in all countries.

Tips: Only direct dial telephones can send messages (using F1) to analog telephones connected to an ASM/GASM. The direct dial set must be the designated direct dial telephone for the analog telephone receiving a message.

Force auto/speed dial over ic/conf

<check box> Determine if autodial and speed dial codes can be transmitted during an active call. This feature works during either a one-to-one call, or during a conference call.

If selected: When the user presses a programmed autodial or speed dial key, the system dials out the number while maintaining the current call.

If not selected: When the user presses a memory key for a speed dial, the current call is automatically placed on Hold, and the second call is dialed.

Note: This feature cannot be used for an ad hoc multi-party conference.

On hold Silence

TonesMusic

Select what a caller hears on an external line when the line is put on hold. Silence provides no audio feedback.

Tones provides a periodic tone.

Music provides any signal from a source such as a radio connected to BCM or streaming audio. See “Selecting the music source” on page 284.

Held line reminder Immediate After 30 seconds After 60 seconds After 90 seconds After 120 seconds After 150 seconds After 180 seconds Off

Reminds you that an external call at your telephone is still on Hold. You periodically hear two tones from your telephone until you take the call off Hold.

Note: These tones can be heard by the caller.

Delayed ring transfer Off After 1 ring After 2 rings After 3 rings After 4 rings After 6 rings After 10 rings

Defines whether unanswered external calls are forwarded automatically to a prime telephone after this timer expires.You must assign a prime telephone for this feature to operate. Refer to the BCM 4.0 Networking Configuration Guide (N0060606) for information on how to assign a prime telephone.Default: After 4 rings





Park mode Lowest

Cycle

Determine how the system assigns a retrieval code to parked calls.

Lowest, the system chooses the lowest code that is available when the call is parked. Cycle, the system chooses the codes in a sequence, from lowest to highest, until all the codes have been used, then start at the lowest code again.Also refer to “Common dialing plan settings” in the BCM 4.0 Networking Configuration Guide (N0060606) (Call Park access code) and “Timers” on page 78 (Park timeout).Default: Lowest

Maximum CLI per line 30 (read-only) This setting indicates the maximum number of telephones that displays CLID simultaneously for an incoming call.

Answer keys Basic

Enhanced

Extended

The Answer keys setting allows you to determine what types of calls alert at a telephone that has answer DNs assigned. Answer key changes do not apply to portables.Warning: Do not change the default setting (Basic) if you have Contact Center active on your system.

Refer to “Answer DN answer key levels” on page 78 for attributes of each setting.

Also refer to “Line Access - Answer DNs tab” on page 51.

Default: Basic

Receiver volume Use sys volume

Use set volume

Specify if the volume level of a receiver or headset returns to the system default level when a call ends or is put on hold, or if it remains at the volume level set at the individual telephone.Default: Use sys volume

Directed pickup <check box> If selected: allows anyone to answer any calls by specifying the internal number (DN) where the call is ringing.Directed pickup is useful when not all the telephones have the same lines, but you want to allow co-workers to answer a call on any external line.Note: Do not confuse Directed pickup with the Group pickup feature. Group pickup allows you to answer a call at any telephone within a specific group, without specifying the internal number (DN) of the ringing telephone.

Default: Selected

Set relocation <check box> If selected: Set relocation, after you perform the telephone installation and programming, for more flexibility in testing equipment. You can move any digital telephone to a new location without losing the directory number, autodial settings, personal speed dial codes, and any programming for that telephone. Not selected: Set relocation while moving a telephone, the internal number and programming data remain with the physical port on BCM. When you connect the telephone somewhere else, it does not receive the original programming. A telephone that is plugged into the original jack downloads the programming. If the new telephone is a different model, it downloads the part of the programming that is the same for both models.

Default: Cleared

Alarm set DN: <number> Assign a device on which alarm messages appear when a problem is detected in the system.




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Answer DN answer key levels

You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs behave the same.

There are three answer key levels: Basic, Enhanced, and Extended. If your system supports overflow routing of calls (for example, Hunt groups), the setting is Enhanced or Extended. Alternatively, if Contact Center telephones are assigned Answer DNs, this setting must be Basic. Do not change this setting unless you understand the impact on the other telephone groups in your system.

In Table 25, the X indicates the type of calls that are handled at Answer DNs for each answer key level.

Table 25 DN answer key levels

Also refer to:

• “Line Access - Answer DNs tab” on page 51

• “Telephony features” on page 189

Timers

Various system features require timeout parameters to close the feature.

Answer DN call response for: Basic Enhanced Extended

Prime set call capture X

Overflow call routing calls X X

Call forwarded calls X

Ringing service calls X

Callbacks X

Blind transferred calls X X

Other answer key calls

Priority calls

Voice calls

All other calls X X X



Figure 26 System Timers

Table 26 describes the timers.

Table 26 Timer values


Camp timeout 30, 45, 60, 90, 120, 150, or 180

Assign the number of seconds before an unanswered camped call returns to the telephone that camped the call. Also refer to “Camp-on” on page 207.Default: 45 seconds

Park timeout 30, 45, 60, 90, 120, 150, 180, 300, or 600

Assign the number of seconds before a parked call on an external line returns to the telephone which parked the call. This interval is used for SWCA lines as well. Also refer to “Call Park codes” in the BCM 4.0 Networking Configuration Guide (N0060606).

Default: 45 seconds

Page timeout 15, 30, 60, 120, 180, 300, 600, or 2700

Define the period of time after which the paging feature automatically disconnects. Also refer to “Paging” on page 217.

Default: 180 seconds

Transfer callback timeout

After 3 rings After 4 rings After 5 rings After 6 rings After 12 rings

Off

Specify the number of rings before a callback occurs on a transferred call. You can estimate the delay in seconds, if you multiply the number of rings by six. Note: This setting can affect transferred calls from voicemail and must be configured accordingly.

Also refer to “Line Access tab” on page 46(Call forward).Default: After 4 rings

*Network Callback

<XX seconds> Determine the timeout value when a transfer attempt stops and then attempt a retry of the transfer.*Not available in all region profiles.

Host delay 200, 400, 600, 800, 1000, 1200, 1400, 1600, 1800 or 2000

Assign the delay between the moment an outgoing line is selected to make an external call (for example, by lifting the receiver) and the moment that BCM sends dialed digits or codes on the line.This ensures that a dial tone is present before the dialing sequence is sent. Minimizing this delay provides faster access to the requested features.Default: 1000 milliseconds

Link time 100, 200, 300, 400, 500, 600, 700, 800, 900, or 1000 milliseconds

Specify the duration of a signal required to access a feature through a remote system. Link time depends on the requirements of the host switching system. For example, to program external dialing through a Centrex system, a Link time of 400 ms is required.

Note: Link is another name for recall or flash.Default: 600 milliseconds


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Advanced Feature SettingsThe following path indicates where to access advanced feature settings in Element Manager:

• Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings

The Advanced Feature Settings panel enables administrators to modify the following features:

• System Wide Call Appearances Control

• “ONN Blocking (North American systems)” on page 82

• “Silent Monitor” on page 83

• “Reset logs” on page 84

System Wide Call Appearances Control

There are a number of ways that calls can be parked on System Wide Call Appearance (SWCA) assignments. Use this panel to set the system feature function.

Figure 27 System Wide Call Appearances controls


Table 27 SWCA controls (Sheet 1 of 2)

Attribute/Value Description

Auto-associate SWCA key to call

Manually - while parked

Manually - life of call Automatically - life of call

Select how a call is parked on a SWCA key.

Default: Manually - while parked.

Manually - while parked: The user either presses a free SWCA key on the telephone, or dials the feature code for a free key. Once the call is retrieved, it is unassigned from the SWCA key.

Manually - life of call: The user either presses a free SWCA key on the telephone, or dials the feature code for a free key. When the call is retrieved, it remains assigned to the SWCA key. The key is freed only after the call is terminated.

Automatically - life of call: When a call is answered, it is automatically assigned to a free SWCA key, starting with the lowest available number. When the call is retrieved, it remains assigned to the SWCA key. The key is freed when the call is terminated.

Include I/C calls when auto-associating <check box>

Decide if you want intercom calls to automatically park on SWCA keys.



Also refer to:

• “Common dialing plan settings” in the BCM 4.0 Networking Configuration Guide (N0060606)(Call Park codes)

• “Timers” on page 78 (Park timeout)

If you select the check box...

Auto-associate SWCA key to call must be set to Automatically - Life of call for this feature to work.When the user makes a call using the intercom button, the call automatically associates with a free SWCA key, and remains assigned for the duration of the call.

If you do not select the check box...

The user must assign manually an intercom call to a SWCA key.

The call will behaves otherwise by the rules of the choice made for Associate SWCA key to call.

Invoke SWCA parking by Hold

<check box>

Choose whether calls that are placed on hold are assign automatically to a SWCA key.

If you select the check box...

When the user presses Hold, the system attempts to repark the call on the current SWCA key assigned to the call, or on a free SWCA key programmed on the telephone.

If no SWCA is currently associated with the call (Automatically - life of call is not turned on), and there is no free SWCA key to assign to the call, the call remains on Hold on the line on which it enters.

Note: In this case, the call is not available to other telephones in the group until it can be assigned to a SWCA key, or unless they have the same line appearance as the held call.


There is no interaction with SWCA keys. The call remains on Hold on the line on which it enters, and is not available to other telephones in the SWCA group, unless the user manually assigns the call to a SWCA key, or unless those telephones have the same line appearance as the held call.

Include I/C calls when invoking by Hold

<check box>

Choose whether intercom calls put on Hold are assigned automatically to a SWCA key.

If you select the check box...Invoke SWCA parking by Hold must be checked to activate this feature.

When the user makes an intercom call, and puts it on Hold, the call works in the same manner as described in Invoke SWCA parking by Hold, selected.


Intercom calls are held on the local line, regardless of whether you select the Invoke SWCA parking by Hold. If the intercom call is assigned to a SWCA key automatically, you can press the SWCA key to repark the call, and make it available to other telephones in the group.If you manually assign the intercom call to a SWCA key, the call is parked automatically, and it becomes available to the rest of the group.

Table 27 SWCA controls (Sheet 2 of 2)

Attribute/Value Description


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• “Sharing calls by parking on SWCA buttons” on page 209

• System Wide Call Appearance (SWCA) Features Card

ONN Blocking (North American systems)

The outgoing name and number blocking codes for Analog and BRI lines can vary between service providers. This panel allows you to enter the code provided, so this feature works correctly over the network.

Figure 28 ONN Blocking codes for Tone, Pulse and BRI trunks

Table 28 describes these trunks.

Also refer to:

• “Protecting outgoing call privacy” on page 215.

Table 28 ONN Blocking values


Tone <feature digits> Specify a code that allows users to block outgoing name and number display over an analog tone line.

Pulse <feature digits> Specify a code that allows users to block outgoing name and number display over an analog pulse line.

BRI <feature digits> Specify a code that allows users to block outgoing name and number display over a BRI trunk.



Silent Monitor

The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members (“Monitoring external hunt group calls” on page 109).

Figure 29 Silent Monitor settings

Table 29 describes the fields in this dialog box.

Table 29 Silent Monitor system settings

Field Values Description

Monitoring mode Non silentSilent

Choose Non silent if you want the hunt group member and the caller to hear a conference tone when a supervisor breaks into a hunt group conversation.

Choose Silent if you want supervisors to be able to break into a hunt group conversation without giving an indicator of their presence.

Note: Initial monitoring is muted at the supervisor set. If the supervisor wants to speak within the conversation, a display key on the two-line display becomes available, once the connection is established.

The default changes based on country profile.

Number of SM sets <1 to 30> Indicate the number of two-line telephones in your system that you will allow to be used as supervisory telephones. Default: 5

SM password XXXXXX Enter a six-digit password that must be entered after the supervisor presses FEATURE *550. To maintain system security, change this password frequently.

Default: 745368 (SILENT)


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Reset logs

You can reset the log cache on the system by using the button on the Advanced Features Settings panel.

Figure 30 System log reset

Table 30 describes the fields in this box.

Also refer to:

• “Monitoring Hunt Groups” on page 109

Table 30 Silent Monitor system settings


Reset Logs button Opens Reset Call Log Space dialog box.

Reset Call Log Space dialog box

Space per log <Space=number of calls> Enter amount of space each telephone that supports logs has.

# of sets with logs <digits> Indicate the number of telephones that will create call logging.

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Chapter 9Telephony system and device programming

The following list provides links to the telephone and telephony system programming areas of the system.

Within the context of the network, system telephones act as call end points or call initiation devices.

• To make or receive calls, telephones must be set up with the correct line assignments.

• To make calls, users must know the correct destination codes and dial strings to reach other internal or external devices.

Refer to the BCM 4.0 Networking Configuration Guide (N0060606) for connections to the sections that describe line setup and numbering plans.

How telephones handle incoming and outgoing call traffic is determined by telephone features. Some telephone features are set up for the entire system, while other parameters are configured on a per-device basis.

System-wide telephony feature configuration

The system telephony settings must be set correctly to ensure that telephones can be programmed correctly.

• “Global telephony settings” on page 73

Telephone record configuration

When the system features are determined, the telephone DN records allow you to refine how each telephone interacts with the system. DN record configuration can depend on what features you want to allow users to access, or what features the type of telephone can support.

• “DN records parameters” on page 43

• “Common procedures: copying and renumbering DNs” on page 71

• “Configuring telephones: Digital telephones” on page 121

• “Configuring analog telephones and devices” on page 117

• “DN records: ISDN devices” in the BCM 4.0 Networking Configuration Guide (N0060606)

• “Configuring telephones: IP telephones” on page 137

• “Download firmware to a Nortel IP telephone” on page 149

Optional system features:

There are also several optional telephony system features that you can use to enhance the telephone system.

— “Configuring system speed dial numbers” on page 87

— “Creating ring groups” on page 97

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— “System schedule settings and services scheduling” on page 29

— “Configuring Hunt Groups” on page 101

— “Configuring Hospitality services” on page 111

— Voice mail, if applicable

Also refer to:

• “Telephony features” on page 189

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Chapter 10Configuring system speed dial numbers

System speed dial codes are assigned to external numbers. You can use then the two- or three-digit code to dial the number, or assign the code to a memory button, instead of dialing the entire string. These assignments are the same for all users in the system.

The following paths indicate where to access system speed dial programming in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Global Settings > System Speed Dial

• Telset interface: **CONFIG > System Speed dials

System Speed Dial panelThis panel allows you to determine the number of speed dial codes on the system, and what each code dials.

Panels/Subpanels Configuring features and tasks

“System Speed Dial panel” on page 87 “Using alpha tagging for name display (incoming)” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Capabilities and Preferences - Button Programming tab” on page 60

“Programming memory buttons” on page 224

“Speed dialing” on page 223

Click the navigation tree heading to access general information about Hospitality services.

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Figure 31 System Speed Dial table

Table 31 describes each field on this panel.

Table 31 System Speed Dial (Sheet 1 of 2)


Number of speed dials

70

255

Choose the number of speed dial codes you want available to your system users.If you are using alpha tagging, you can choose the larger list to accommodate your incoming call requirements. Also refer to “Using alpha tagging for name display (incoming)” BCM 4.0 Networking Configuration Guide (N0060606).

CLID match length <3-8>

None

Indicate the number of digits, starting from the right of the dial string, that the system needs to match between an incoming call and a system speed dial listing to prompt the alpha tagging display. When a match is made, the system provides a name or number display for any calls coming in over analog lines that allow number CLID.

Also refer to “Using alpha tagging for name display (incoming)” BCM 4.0 Networking Configuration Guide (N0060606).

Default: 8

System Speed Dials table

Speed Dial Number

<001-070 or 001-255> Displays dial codes for the System Speed Dial list.

External Number <dial string (max. 24 digits)>

Displays the number the system dials when the code is entered. Remember to include required destination codes.

Chapter 10 Configuring system speed dial numbers 89


Notes about the System Speed Dial list

The following provides general notes about using the System Speed Dial panel.

Choose the size of the speed dial list

• The default list consists of 70 speed dial codes from 01 to 70.

• If you set Number of speed dials to 255, the codes are 001 to 255.

If you want to use alpha tagging (see “Using alpha tagging for name display (incoming)” in the BCM 4.0 Networking Configuration Guide (N0060606)), you can increase the number of codes to allow for more matching possibilities for incoming calls.

Programming System speed dials

System speed dials are programmed under Configuration > Telephony > Global Settings > System Speed Dial, where you specify the internal or external dialed number, a name, and whether you want the system to ignore dialing restrictions.

System Speed Dials:

• Provide a list of codes and numbers to your users.

Facility Use prime lineUse line

Pool code

Use routing table

Select the route you want the dialed number to remove from your system.

Note: Any lines or pool codes that you specify must be assigned to the telephone where the code is entered. If you choose prime line, a prime line must be assigned to the telephone where the code is entered.

Refer to “Line Access tab” on page 46.

Display Digits, Name Digits = the speed dial number displaysName = the first 16 characters of the name defined for the speed dial displays

Name <alphanumeric> Enter a descriptive name for the owner or business code dials. Note: For alpha tagging, this is the name that the system displays if there is a number match with an incoming call.

Bypass restrictions <check box> Disabled = the dialed number uses the line and set restrictionsEnabled = the dialed number bypasses any line and set restrictions

Note: If the number of speed dial numbers is increased from 70 to 255, the system speed dial codes are three digits. For example speed dial numbers 01-40 become, 001-040. The user speed dial numbers remain two digits.

Table 31 System Speed Dial (Sheet 2 of 2)

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Working with speed dial list entries

To add, change, or delete System Speed Dial records, click the field you want to alter, and type in the change required.

Next steps

Speed dial codes can be programmed onto memory keys by the installer during button programming. Refer to “Capabilities and Preferences - Button Programming tab” on page 60. Also, each user can assign speed dial codes directly to memory buttons on the telephone. Refer to the “Programming memory buttons” on page 224 for instructions on using memory keys.

For information on using speed dials, and for programming speed dial codes at the telephone, refer to “Speed dialing” on page 223.

Ensure that you publish a list of system speed dial codes for the users. The Programming Records ( **session save selected data) allow you to keep a record of these codes.

Also refer to:

• “User speed dials” on page 134

Caution: Resource issue

Entering a large number of system speed dials at one time can impact system performance. Therefore, it is best to perform this activity during low-user periods, whenever possible.

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Chapter 11DMC Feature List

The Digital Mobility Controller (DMC) Feature list enables you to arrange the order of the features that appear as soft keys on a Digital Mobility 7420/7430/7440 handset. This is a system-wide feature that enables users to access frequently used features.

The following paths indicate where to access the DMC Feature List in Element Manager and in telset administration:

• Element Manager: Configuration > Telephony > Global Settings > DMC Feature List

• Telset Admin: **CONFIG > System Programming > DMC Feat List

The following features are available in the following default positions:

• Position 1: PARK (Call Park, F74)

• Position 2: PAGE (General Page, F60)

• Position 3: VM (Voicemail login, F981)

• Position 4: CFAC (Call Forward, F4)

• Position 5: PKUP (Group Pickup, F75)

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Arranging the DMC Feature list using Element Manager

Figure 32 DMC Feature List panel

To arrange the DMC Feature list using Element Manager

1 Click Configuration > Telephony > Global Settings > DMC Feature List. The Digital Mobility Controller Feature List panel appears.

2 In the Position 1 field, select the feature from the list.

3 Select the order of the features in Positions 2 through 5.

Note: The feature currently in that position swaps positions with the selected feature.

Note: If you do not want to program all five features, None is also an option.

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Chapter 12Setting up central answering positions

A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a business.

The following paths indicate where to set up a CAP in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Global Settings > CAP Assignment

• Telset interface: **CONFIG > System programing > CAP/KIM assignment


CAPs become enhanced CAPs (eCAPs) when you identify the telephone DN under the CAP/KIM assignment. You can configure a maximum of 12 CAPs as eCAPs on the system.

All CAPs can be programmed with quick dial numbers that allow the person at this station to monitor and answer call traffic into the group. If you program the CAP to be an eCAP, lines, hunt group appearances, and line appearances can also be moved to the module.

Also refer to the following topics:

• “Configuring CAP assignments (eCAPs)” on page 94

• “Managing lines on a KIM” on page 96

• “Programming CAP/KIM buttons” on page 95

Panels Tasks

“Configuring CAP assignments (eCAPs)” on page 94 “Programming CAP/KIM buttons” on page 95

“Managing lines on a KIM” on page 96

See also:

“DN records parameters” on page 43

“Moving line buttons” on page 191“Hunt Group members and lines” on page 105


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Figure 33 7316E with KIM

Configuring CAP assignments (eCAPs)Use the CAP Assignment panel to designate 7316E+KIM units as eCAPs. The following procedures describe how to use the fields on the CAP Assignment panel.

Figure 34 CAP Assignment panel

7316E digital phone with one KIM

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To create CAP stations

1 Ensure that the telephone you want to use is configured and working on the system.

2 Ensure that the KIM is installed on the appropriate telephone. Refer to the installation user card that came with the module, if necessary.

3 On the CAP Assignment table, click the line for the CAP you want to configure as an eCAP.

4 Select the Set DN field and type the DN for the telephone.

CAP notes

• If CAPs are not designated as eCAPs, the system can support as many CAPs as the system resources can support. The modules on these caps are referred to as ordinary KIMs (OKIMs), and the buttons on the module support only memory button programming.

• A Station Auxiliary Power Supply (SAPS) is not required for 7316E digital phones attached to four or fewer KIMs. If the KIMs are designated as eKIMs, you can only attach a maximum of four modules to a 7316E. If the KIMs are designated as OKIMs, you can attach up to nine modules to the 7316E. You must add a SAPS if more than four KIMs are added to the 7316E. Note also that the line loop to the CAP cannot be greater than 304.8 m (1000 feet).

• If a KIM module is relocated with the telephone, the settings are retained on the module.

• Replacing CAPs: If you replace a legacy eCAP (7324+CAP) with a 7316E+eKIM, the line assignments are copied to the new telephone, but not to the eKIM. The telephone programming reverts to the default settings for other buttons. Also, if you move an eKIM from one 7316E to another, programming does not follow. If you move an OKIM from one 7316E to another, the KIM retains memory button programming.

• Legacy equipment notes: A SAPS is required for 7324 digital phones that have one or more CAP modules attached.

Programming CAP/KIM buttonsDesignating features or autodial numbers to the eKIM buttons can be performed using the CAP/KIM Button Programming panel.

To program module buttons

1 Click Configuration > Telephony > Sets > Active Sets:

2 Click the Capabilities and Preferences tab.

3 Select the DN for the CAP you want to configure.

Note: CAPs are available only on T7316E and M7324 digital sets and 2002, 2004, and 2007 IP sets.

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4 In the lower panel, click the CAP/KIM Button Programming tab.

5 Select the line for the button number that you want to program.

6 Configure the feature or autodial on the button.

For a detailed description of each field, refer to “Capabilities and Preferences - Button Programming tab” on page 60.

Managing lines on a KIMIf the 7316E+KIM is configured as an eCAP, you can move lines onto the module using FEATURE *81 on the telephone. You can also reassign Hunt group designators to the KIM module by using the same feature.

You can also force lines onto the KIM by assigning more lines than the telephone buttons can support. Extra lines automatically flow over to the module; however they flow sequentially, starting on the top left at button 01. Also, they overwrite any existing programming on the KIM, except existing line or hunt group (KIM) assignments.

Any of the buttons, without assigned lines, can be programmed to dial internal or external numbers automatically, or to access a feature. Refer to “Programming CAP/KIM buttons” on page 95.

Note: You cannot assign lines, target lines, or Hunt group indicators using button programming. These must be performed through assigning lines to the telephone (“Line Access - Line Assignment tab” on page 48), and, for hunt groups, configuring the telephone as a Hunt group member (“Hunt Group members and lines” on page 105). These lines are either moved to the modules, or overflow to the module, if the telephone buttons cannot accommodate the new settings.

You cannot assign Hunt group DNs as an autodial button on the KIM modules.

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Chapter 13Creating ring groups

Assigning telephones to ringing groups provides a way to ensure that all calls can be answered, regardless of the time of day, or day of the week. The most common use of this feature is when a security desk telephone rings for incoming lines after 5:00 p.m., a practice often called night service.

The following paths indicate where to configure ring groups in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Ring Groups

• Telset interface: **CONFIG > Services > Ringing service > Ringing Groups


Each non-auto-answer line and target line can be assigned a ringing group for each schedule. If no schedule is set for ringing services, lines ring at any telephones with the lines assigned.

Panels Configure Tasks or Features

“Ring Groups - Members” on page 98 “Configuring scheduled service” on page 32

“Ring Groups - Line Settings tab” on page 99


Note: VoIP trunking lines and PRI lines are set automatically to auto-answer and, therefore, require target lines. BRI lines set to auto-answer also ring at target lines. Therefore, by specifying target lines in a ring group, all auto-answer lines can be forwarded to the telephones indicated.

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Ring Groups - MembersThe Ring Groups table on the Group Membership tab in the top frame of this panel is a read-only list of the 100 ring groups available to the system.

When you click a ring group in the table, the Members table appears in the bottom panel.

The Group Membership panel allows you to define which telephones belong to each ring group. A DN can be associated with multiple ring groups.

Figure 35 Adding members to ring groups


Table 32 Ring groups panel (Sheet 1 of 2)


Ring Groups

Ring Group <read-only> This is a list of the available ring groups for the system.

Members

DN <DN digits> These are the DNs for the telephones that are part of the ringing group selected in the table in the top frame.

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Ring Groups - Line Settings tabThe Line Settings tab allows you to schedule where calls coming in on a specific line, or target line, ring during a scheduled period.

The following paths indicate where to configure line settings for ring groups in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Ring Groups

• Telset interface: **CONFIG > Lines

There are two frames on this panel:

• The top panel displays all lines that are available for programming as part of the ring group. This does not include VoIP trunks and PRI lines. For both these types of lines, you would use target lines.

• When you select a line on the top panel, the Lines Settings panel appears in the bottom of the panel. Use this table to specify schedule settings for each line.

Actions

Add 1. In the top panel, click the ring group where you want to add telephones.

2. In the bottom panel, click Add. The Add Member dialog box appears.

3. Enter a DN that you want to associate with the ring group.4. Click OK to save the new members setting.

Delete 1. In the top panel, click the ring group where you want to delete telephones.

2. On the Members table, click one or more DNs that you want to delete from the group.3. Click Delete.

4. Click Yes.

Table 32 Ring groups panel (Sheet 2 of 2)


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Figure 36 Ring Group lines

Table 33 describes the headings on both these panels.

Also refer to:

• “Configuring scheduled service” on page 32

Table 33 Ringing group schedule line values


Lines Settings tab:

Line XXX This list includes all analog and digital lines plus the target lines (PRI and VoIP lines). Program only those that are active on the system.

Line Settings panel:

Schedules <read-only> You only need to configure the schedules that you use for your system.

Ring Group Ring Group <XXX> Type in a ring group number (001-100).

Only one ring group can be assigned to a line for each schedule. To combine groups of ringing sets, you must create a new Ring Group that contains all the sets you want to ring, and assign it to the line.

Aux. Ringer <check box> This variable indicates whether the auxiliary ringer (if installed) also rings when Ringing service is on. Tips:• The default ringing telephone is 221 (Start DN). This means that all lines

ring at telephone 221 when Ringing service is on.• If you have an auxiliary ringer programmed to ring for calls on an external

line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the call transfer.

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Chapter 14Configuring Hunt Groups

The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls. The calls then are distributed to the member telephones.

The following paths indicate where to configure hunt groups in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Hunt Groups

• Telset interface: **CONFIG > System programing > Hunt Groups


Panel tabs Tasks

“Hunt Groups system setup” on page 102 “Configuring the Hunt Group general settings” on page 105

“Hunt Group members and lines” on page 105 “Monitoring Hunt Groups” on page 109

Also refer to: “Programming name display (outgoing)” in the BCM 4.0 Networking Configuration Guide (N0060606)

“Silent Monitor” on page 83


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Hunt Groups system setupThe main panel shown in Figure 37 lists the Hunt Groups and the parameters that define Hunt Group features.

Figure 37 Hunt Groups

Table 34 describes the fields found on the Hunt Groups main panel. Refer to “Configuring the Hunt Group general settings” on page 105 for notes about working with this table.

Table 34 Hunt Group settings (Sheet 1 of 3)


HG <01-30> This number identifies the hunt group to the system. This is also the number assigned to the telephone, when you add the telephone as a Hunt Group member.

Name <alphanumeric> Enter a logical name that describes the group function. This name also acts as calling line display for incoming calls.

DN Read-only (625-654) Hunt Group DNs begin at 625 by default.

The DN value can be changed under Configuration > Telephony > Dialing Plan > DNs. The DN number can be assigned to memory buttons on telephones that are not part of the hunt group.

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Mode Broadcast

Sequential

Rotary

Select how you want the line to present to the group.

Broadcast — simultaneously rings at each non-busy telephone in the hunt group. All telephones receiving the call also display the calling line identification from the line, if the telephone or line is configured to offer that service. Any of the alerted telephones can access the call. Only one call is presented to a hunt group at a time. Other calls are queued until the first call is answered. Then the next call rings on the remaining non-busy telephones. This feature allows the call load to be continuously spread across the entire member group.

Default: Broadcast

Sequential — rings the first telephone in the hunt group list. If that telephone is busy, the system continues down the hunt group priority list until a non-busy telephone accepts the call. In this case, all incoming calls are processed simultaneously, and are delivered based on the priority list. With this feature, you can program your top salesperson to be the first member of the Hunt group to receive incoming calls.

Rotary — the call starts at the member telephone that appears on the list after the telephone that answered the last call. If that telephone is busy, the system proceeds down the priority list until a non-busy telephone is reached. As many incoming calls can be processed as there are available telephones to accept the call, each call being presented in the described round-robin fashion.

Hunt Delay <1-10> If Mode is either Sequential or Rotary, Hunt Delay specifies how much time to delay offering a Queued call to a member telephone when that telephone becomes available.

This is to provide a break period for the users between calls.

Default: 4 seconds

If Busy Busy tone

Queue

Select how you want the system to respond if all lines appear as busy.

Busy tone: If all lines are busy, the user receives a busy tone.Queue: If all lines are busy, the user hears ring back until an agent is available.

Default: Busy tone

Queue timeout 15, 30, 45, 60, 120, or 180 (seconds)

Select the time for a call to remain in the Hunt Group.

This value defines the maximum time a call remains queued, and the maximum time to offer a call before sending it to overflow if it is not answered.

If the queue times out before the call connects to a member telephone, the call is terminated.If the call has been offered to a member telephone, but is not answered when the queue times out, the call is rerouted to the overflow DN.Default: 60




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Overflow <any system DN> (including a Hunt Group DN)

This setting determines where unanswered calls are routed after the Queue timeout occurs.

If a call overflows back to the same Hunt Group, the call goes to the bottom of the queue, and is treated as a new call.

Answer DNs: A linear hunt group that has defined an overflow telephone does not support having the overflow telephone assigned as an Answer DN to any hunt group member. If this occurs, the Answer DN does ring at the hunt group telephone when an overflow condition occurs. Answer DNs are set up under the Line Access heading for each DN. Refer to “Answer DNs” on page 198. Answer key must be set to Extended for overflow to work correctly. Refer to “Answer DN answer key levels” on page 78.

Default: Hunt Group DN

Aux. Ringer <check box> If selected, defines whether an auxiliary ringer (if installed) rings for incoming calls to a hunt group.

If cleared, the control of the auxiliary ringer falls back to the control defined on a per telephone or per line basis.

Distinct ring None

Pattern 2, 3 or 4

Select a ring pattern for the hunt group.

Default: None

Warning: If you assign a distinctive ring pattern for a Hunt Group, all calls offered to telephones in the group will use the assigned ring pattern. If no pattern is assigned, or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting, the call uses the ring pattern with the highest status setting.

Refer to the sections that describe configuring Lines (“Trunk/Line Data, main panel” in the BCM 4.0 Networking Configuration Guide (N0060606)) and DNs (“Line Access tab” on page 46) for information about assigning distinctive ring patterns to lines and telephones.





Configuring the Hunt Group general settings

When you first set up a Hunt Group, you must identify how calls are handled among the group.

The following paths indicate where to modify hunt group general settings in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Hunt groups

• Telset interface: **CONFIG > System programing > Hunt groups

To configure hunt groups

1 On the Hunt Groups table, select the hunt group you want to configure.

2 Fill out the columns across the table as required. Refer to the table in the previous section for details about each field.

Programming note: A linear hunt group DN assigned as the overflow telephone does not support having the hunt group DN assigned as an Answer DN to any hunt group member. If this occurs, the Answer DN does not ring at the hunt group telephone when an overflow condition occurs. If the hunt group DN overflow telephone whether assigned as an Answer DN to a non-group member, ensure that the Answer key for your system is set to Extended.

• Aux. Ringer: If an external ringer is installed, indicate if the hunt group calls use it (select check box).

• Distinct Ring: Define if incoming hunt calls have a different ring than other calls received by the member.

Programming note: If you assign a distinctive ring pattern for a Hunt Group, all calls offered to telephones in the group use the assigned ring pattern. If no pattern is assigned, or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting, the call uses the ring pattern with the highest status setting.

Refer to the sections that describe configuring Lines and DNs for information about assigning distinctive ring patterns to lines and telephones.

Hunt Group members and linesThe lower frame of the Hunt Group panel shows a list of DNs that are assigned as members of the group, and the lines assigned to the hunt group.


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Figure 38 Hunt Group Members and Line Assignment tables

Table 35 describes the fields found on the Details for Hunt Groups tables.

Table 35 Hunt Group tables (Sheet 1 of 2)


Hunt Group Members subpanel

Seq. No. <read-only> This is the position of the telephone on the list. This is particularly important for linear calls, which start at the top of the list, and move sequentially through the list.

DN <DN> This is the DN of the telephone assigned to this hunt group.

Appearance Type Ring only

Appr&RingAppr only

Select the setting that suits the telephone and the environment.

Ring only: Telephone rings when a call comes in. (7000 and 7100 digital phones and telephones that have no available programmable memory buttons with indicators)

(model 7000 phones are supported in Europe only.)Appr&Ring: Appears on a button with indicator, which flashes when a call comes in, and it also rings.

Appr only: Appears on a button with indicator, which flashes when a call comes in.

Action

Add 1. On the Hunt Groups panel, select the group where you want to add members.

2. In the Members subpanel in the lower frame, click Add.

3. Enter the DN for the telephone you want to add as a member.4. Select an Appearance Type from the drop-down list.

Delete 1. On the Hunt Groups panel, select the hunt group where you want to delete members.

2. In the Members subpanel in the lower frame, click the DN row to be removed.3. Click Delete located under the Hunt Group Members subpanel.

4. Click Yes.

Up Member order within a Hunt group is important. The member order determines how a call routes through a Hunt group when the group is set to either linear or rotary mode.

1. Click a member from the member list.

2. Click either the Up or the Down button. The system automatically reorders the list.

Down



Line Assignment

Lines <line #> These are the lines/target lines that are assigned to the hunt group. Ensure that they also are not assigned to any of the member telephones.

Action

Add Multiple lines can be assigned to Hunt groups. However, a line can only exist in one Hunt group.

Programming note: Lines assigned to line buttons on individual telephones take precedence over the lines assigned to Hunt group buttons. Therefore, Nortel recommends that you do not assign lines to individual telephone DN records for telephones that are part of a Hunt group.

1. On the Hunt Groups Members subpanel, select the hunt group where you want to add lines.2. In the Line Assignment subpanel in the lower frame, click Add.

3. Enter line numbers.

4. Click OK.

Delete 1. On the Hunt Groups Members subpanel, select the hunt group where you want to delete lines.

2. In the Line Assignment subpanel in the lower frame, click Delete.3. Click Yes.

Table 35 Hunt Group tables (Sheet 2 of 2)



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Chapter 15Monitoring Hunt Groups

Monitoring external hunt group callsUse the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature.

There are two places in the Element Manager where the feature configured:

• Silent Monitor settings are configured on the Global Settings panel. Refer to “Silent Monitor” on page 83.

• Supervisor terminals are configured on the System DNs record. Refer to “Capabilities and Preferences - Capabilities tab” on page 54.

On the Telset, there are three places to set up this feature:

• SM supervisor

• SM password

• DN records, capabilities

To use a silent monitor

Perform the following using a two-line display telephone designated as a supervisor telephone.

1 Enter FEATURE *550.

2 Enter the Silent Monitor password. (Default: SILENT (745368))

3 Enter the DN for the Hunt group member you want to monitor.

If there is an active external Hunt group call at that telephone, you are connected to the call. Once the session is established, a number of display key prompts allows the supervisor to silently monitor the call, or to break into the call to provide support or instruction. Refer to “Common display prompts” on page 235.

4 The display commands under the prompts allow you to use the display keys to break into the call or exit and move to another DN.

Task:

• Monitor external Hunt group calls (“Monitoring external hunt group calls” on page 109).

Note: Some countries require that all monitoring is preceded by a tone before monitoring begins.

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Monitoring with IP telephones: On calls over an VoIP trunk, where both the Hunt group call and the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the supervisor starts and ends a monitor session.

Also refer to:

• “Configuring Hunt Groups” on page 101

• “Monitoring external hunt group calls” on page 109

Note: If an agent is on conference call, you cannot monitor the hunt group call.

Note: For information on reporting Hunt Group metrics, refer to the BCM 4.0 Call Detail Recording Guide (N0027926).

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Chapter 16Configuring Hospitality services

The following information describes how to set up the Hospitality services feature.

The following paths indicate where to configure hospitality services in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Hospitality

• Telset interface: **CONFIG > System prgrming

These records allow facilities such as hotels, motels, and hospitals to control telephone access to external lines, to provide alarm clock services on internal telephones, and to monitor room serviced status:

Hospitality - GeneralThe Hospitality - General panel contains the administration programming for the Hospitality Services feature. The panel is shown in Figure 39.

Panels Tasks

“Hospitality - General” on page 111

“Hospitality - Rooms” on page 113

“Setting up your hospitality system” on page 114

Click the navigation tree heading to access general information about Hospitality services.

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Figure 39 Hospitality panel, General tab

The Administration heading provides fields that allow you to:

• enter the time when occupied rooms change state from Service done to Service required

• enter the password that needs to be entered before hospitality features can be changed

• (optional) enter a password that the room service people need to enter to allow them to indicate when the room is ready.

Table 36 explains the possible settings for the hospitality record.

! Security Note: Change the desk and room condition passwords regularly.

Table 36 Hospitality main settings (Sheet 1 of 2)


Administration

Service change time <24-hour digital time> Identify when the occupied rooms change from service done to service required.Format: HHMM, i.e. 1400 = 2 p.m. where HH = 0 to 23; MM = 0 to 59

Desk password <up to six digits> Enter the password required to access all the Hospitality administrative features.

Default password: 4677 (HOSP)

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Hospitality - RoomsThe Hospitality - Rooms panel allows you to assign telephones to a room. You can assign a maximum of five telephone DNs to a room.

Room condition password <up to six digits> Set the password that allows access to the Room condition feature (FEATURE 876).

Default password: None

!Nortel strongly recommends that you change the default password, and frequently change the desk password to prevent unauthorized entry.

Call Restrictions

Vacant filter <two-digit filter #> Enter a code that indicates which calls are allowed when a room is empty (for example, 911).

Basic filter <two-digit filter #> Enter a code that indicates which calls are allowed for a basic room telephone. (for example 911, and internal calls only)

Mid filter <two-digit code> Enter a code that indicates which calls are allowed for a telephone with mid service. (for example 911, internal calls, and 1-800 numbers only)

Full filter <two-digit code> Enter a code that indicates which calls are allowed for a telephone with full service. (i.e. no restrictions)

Wake-Up Call Settings

Attempts <1-5> Select the number of times the Alarm time feature attempts to alert the occupant before cancelling.

Default: 3

Retry interval 2, 4, 6, 8 (minutes) Select the interval between each attempt to send the alarm.

Default: 4

Alarm duration (sec.) 10, 15, 20, 25, 30, 35, 40, 45, 50 (seconds)

Select the period that a telephone rings for each alarm attempt.

Default: 15

Expired Wake-Up Call Settings

Notify DN None/DN: <telephone DN> Enter a telephone DN if you want to notify a specific telephone when an alarm expires.

Use tone <check box> Select if you want the user to hear a tone when the alarm expires.

Table 36 Hospitality main settings (Sheet 2 of 2)



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Figure 40 Hospitality - Rooms tab panel

Table 37 describes the fields in the list on this panel.

Setting up your hospitality systemUse the Hospitality panels to set up room telephones, and determine how they function. Once the system is set up, you can change settings through the telephone using the Desk password. Service personnel change the service state of the room using the Room condition password (optional).

To set up hospitality service

1 Determine a time each day when the telephones switch to indicate that the rooms require servicing.

2 In the Services change time field, enter a 24:00 time designator for the service time.

Table 37 Room settings


DN <Read-only> DN of a telephone assigned to a room.

Name <Read-only> Name assigned to a DN.

Model <Read-only> Model name from the DN record.

Room Number <any digit from 1 to 32767> Enter the room that contains the telephone with this DN.

Requires Desk Password

<check box> If selected, the telephone requires a password to access administrative-level hospitality features (FEATURE 877, FEATURE 878, or FEATURE 879).

If cleared, the telephone does not require any passwords to access the features.

Desk passwords are created using the main Hospitality command.

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3 In the Requires Desk Password field, change the default password to a one- to six-digit number. Keep this password in a secure place. Change the password frequently.

4 If you want service personnel to enter a password when they dial in to indicate a room has been serviced, enter a one- to six-digit password into the Room condition password field. This field can be left blank also.

To set up call restrictions

1 Determine what type of calls you want to allow from telephones using the fields in the call restrictions box.

2 Click Configuration > Telephony > Call Security > Restriction Filters, create four new restriction filters that reflect the levels of service you want to allow. For instance, if a room is vacant, you can allow only emergency calls, whereas, in a suite, you can allow a full range of call services.

3 Make a note of the restrictions that you create.

4 On the Hospitality - General panel, in the Call Restrictions subpanel, enter the appropriate filter numbers beside each field.

To set up wake-up services

You can set up the room telephones to ring at preset times to act as an automatic wake-up call.

In the Wake-Up Call Settings and Expired Wake-Up Call Settings boxes, determine the following:

1 In the Attempts field, select the number of times the alerter sounds, without the telephone handset being lifted, before the alarm service automatically cancels.

2 In the Retry interval field, select a time period (in minutes) that the system waits between repeating the wake-up alerter.

3 In the Alarm duration field, select the length of time the alert sounds each time it repeats.

4 In the Notify DN field, enter the DN of an administration telephone, such as the front desk telephone. When a wake-up call expires at any of the room telephones, an indication appears on the display of the telephone.

5 If you also want a tone to sound when a wake-up call expires, select the Use tone check box.

To assign a room to a telephone

The Rooms context panel displays all telephones currently connected or registered to the system.

1 Select the telephone DN you want to assign to a room.

2 Click in the Room Number column, and enter the room number.


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3 Select or clear the Requires Desk Password check box, as required.

To delete a room assignment from a telephone

To delete a room assignment, simply click the Room Number column, and delete the number.

Next step: Using the features

Refer to the BCM 4.0 Hospitality Features Card.

Note: If you select the Requires Desk Password check box, ensure that a valid desk password exists.

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Chapter 17Configuring analog telephones and devices

Refer to the following information for attributes that are specific to analog telephones and devices. Refer to “Configuring an analog telephone” on page 118.

Analog telephones and devices have a limited feature set. They do not have programmable buttons, access to remote voice mail systems, or user preferences. These telephones also do not support Answer DNs.

As well, specific ATA settings are required. These settings depend on how the telephone is connected to the system (ASM, ASM8+, or ATA).

Prerequisite programming:

The following programming must be completed prior to performing this configuration:

• Numbering plan

• Lines programming

• Analog or digital module installation, configuration and wiring to the devices (ATA module, if required).

Task: Setting up each analog device attached to your system

Determine the programming for individual telephones and devices attached to analog station modules or to digital station modules through an analog terminal adapter (ATA) module.• “Configuring an analog telephone” on page 118

118 Chapter 17 Configuring analog telephones and devices

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Analog device DN record overview

Configuring an analog telephoneOn each panel on the DNs list, add or modify settings to customize the telephone operations. The following headings correspond to each panel.

Refer to the Programming notes in each section for configurations that are unique or specific for ISDN telephones.

Table 38 Analog telephone customization (Sheet 1 of 2)

Affected field Setting Panel name and link to common procedures

Model Other “System DNs - Line Access tab” on page 123

Name Unique to each device or device loop

Appearance Type Ring only “Line Assignment and Line Pools” on page 126

Caller ID Set Select check box (connected to ASM8+ modules or target lines)

Answer DNs Ring only

Intercom keys Two: not configurable “Configuring Capabilities and Preferences” on page 127.

The following settings are the only capability settings that are valid for analog devices.

Chapter 17 Configuring analog telephones and devices 119


ATA answer timer Keep short for modems and fax machines

“Configuring telephone capabilities” on page 128.

ATA tones check box

ATA use On site

Off site works for devices connected to ATA modules only

Msg indicate

ATA device modem/telephone

Disconnect supervision Select for auto-answer modems and fax machines

Do not select for telephones

The following settings are common settings that are specific to analog telephones.

Handsfree/HF Answerback Do not select “Configuring telephone capabilities” on page 128

Page settings Select check box Can send pages but cannot receive pages

Receive short tones Select check box (analog telephones only)

Hotline “Assigning a pause for external dialing for data devices” on page 120

The following settings are not valid (N/V) or are limited on analog devices.

Keep DN Alive N/V “Configuring telephone capabilities” on page 128

SM Supervision Do not select

DND on Busy Do not select

Priority Calls Do not select

Auto hold for incoming page Do not select

Set Link Select check box (telephones only)

“Outgoing call restrictions” on page 134

All other settings are variable, based on your system requirements.

Table 38 Analog telephone customization (Sheet 2 of 2)


120 Chapter 17 Configuring analog telephones and devices

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Assigning a pause for external dialing for data devices

The external Hotline feature provides automatic access to a line when an analog device goes off-hook.

To assign a pause for external dialing

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Capabilities and Preferences tab.

3 In the bottom panel, select the Preferences tab.

4 In the Hotline type drop-down list, select External.

5 Set the Facility field to Use prime line.

6 Enter F78 in the External number field. This feature code inserts a 1.5-second pause before the device dials out.

Next step:

• Test telephones.

121


Chapter 18Configuring telephones: Digital telephones

Digital telephones support the most comprehensive use of the DN records panels. For detailed panel descriptions, refer to “DN records parameters” on page 43.

The following paths indicate where to configure digital telephones in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Sets > All DNs


The list of procedures below are the common DN record configuration procedures.

There are a number of different models of digital telephones. The Norstar legacy telephones are supported by the BCM. The current models of digital telephones include the 7000, 7100, 7208, 7316, 7316E, and 7316E+KIMs digital phones, and the 74XX cordless digital phones.

Task: Setting up digital telephones wired to system station ports

Determine the programming for individual telephones and devices attached directly to digital media bay modules, or the fixed digital ports on the main chassis.“Digital telephone DN record overview” on page 122“System DNs - Line Access tab” on page 123“Line Assignment and Line Pools” on page 126“Configuring Capabilities and Preferences” on page 127“Configuring telephone capabilities” on page 128“Configuring Preferences” on page 131“Telephone memory button programming” on page 133“User speed dials” on page 134“Outgoing call restrictions” on page 134

122 Chapter 18 Configuring telephones: Digital telephones

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Digital telephone DN record overview

Prerequisites

Ensure the following has occurred before you start this procedure:

Using the DN panelsOn each panel on the DNs list, add or modify settings to customize the telephone operations.

For a detailed description of the fields on each panel, refer to “DN records parameters” on page 43.

Modules are installed, and you understand which ports and DNs can be assigned to your telephones.

Lines and routes programming are created for dialing the local PSTN. Target lines are created where required by the type of trunks you are using. Note: The line must be configured as supervised/guarded. Refer to “Properties” in the BCM 4.0 Networking Configuration Guide (N0060606).

Appropriate restriction filters are created to allow or disallow out-dialed calls. (“Call Security: Restriction filters” in the BCM 4.0 Networking Configuration Guide (N0060606))

Telephony system features have been programmed, and you understand which features are not available to all users. (“Global telephony settings” on page 73)

Chapter 18 Configuring telephones: Digital telephones 123


System DNs - Line Access tabReferences: “Job aid: Notes about assigning lines to telephones” on page 123.

To assign a line to a telephone


2 Select the line listing the appropriate DN for the telephone.

3 Select the field that you want to modify.

4 Name: Enter a name that identifies the user or the location (maximum of seven digits).

Under the Properties tab:

5 Pub. OLI: Enter or confirm the number that displays at the far end for calls going out over the public network (only on digital and VoIP trunks).

6 Priv. OLI: Enter or confirm the number that displays at the far end for calls going over the private network. This number is usually the same as the DN (only on digital and VoIP trunks).

7 Fwd No Answer: Enter the number of the device that receives calls when this telephone does not answer. The device can be another telephone or a voice mail service.

8 Fwd Delay: Confirm or change the number of rings you want to occur at the telephone before a call is forwarded. (Default: 4).

9 Fwd Busy: Enter the number of the device you want to receive calls when this telephone is busy. This can be another telephone or a voice mail service.

10 Fwd All: Enter the number of the device where all calls to this telephone are forwarded.

11 Next step: “Line Assignment and Line Pools” on page 126.

Job aid: Notes about assigning lines to telephones

Read these notes for more information about assigning lines to telephones.

• Nortel recommends a maximum of four line buttons per telephone. You can program more than four line buttons on a telephone by programming less than four on other sets. For example, you might program 20 line buttons on a receptionist telephone equipped as a CAP station, and only two lines on all other telephones.

• You can program a maximum of 93 telephones with a line appearance for a specific line, including VoIP and target lines. Above this maximum, you can configure more than one appearance per telephone of a target line.

• Do not assign auto-answer loop start trunks, auto-answer T1 E&M trunks, and T1 DID trunks to telephones. These trunks are used to monitor incoming call usage, or to place outgoing calls (auto-answer loop start and T1 E&M trunks).

• A line that is configured as private cannot be assigned to another telephone.


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• Each line assigned to a telephone must appear to a button with an indicator. The maximum number of available buttons is 8 for the 7208 digital telephones, 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7316E digital telephone, and 24 for the model 7324 digital telephones.

• In addition to lines, buttons have other uses, for example, intercom or handsfree operation. Line programming does not overwrite assigned Intercom, Answer DN, Handsfree, or Hunt group buttons. Refer to Figure 41. However, intercom buttons overwrite anything (Figure 42).

• Answer DNs also overwrite line programming, but not Intercom buttons. Answer DN buttons appear above Intercom buttons; if an Intercom button is added after Answer DN buttons are assigned, the Intercom button pushes the Answer DNs up. The top Answer DN overwrites whatever is above it. (Figure 43)

Figure 41 7316E digital telephone display button assignment protocol

Figure 42 Adding an intercom button

Note: You need at least two intercom buttons to use the conference feature.

Line

Line

Lines and hunt group appearances assign to first available button from top, left#

Intercom

Intercom

Answer DNs assign starting above the assigned intercom buttons (maximum of 8). Answer DNs overwrite line programming.

* Other types of telephones may have a Handsfree key assigned to the lowest key. In that case, intercom buttons start above that key.

Intercom buttons assign starting from the bottom, right* (maximum of 8). Intercom buttons overwrite line programming, and push up Answer DNs.

Answer DN

Answer DN

HG XX

Line

Line

#Different models of telephones may start at other buttons

Line

Line

Intercom

Intercom

If you add an intercom button, the Answer DNs move up. In this case, giving you one less line button.

Answer DN

Answer DN

HG XX

Line

Line

Line

Line

Intercom

Intercom

Answer DN

Answer DN

HG XX

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Intercom



Figure 43 Adding an Answer DN

• If you set a line to Ring only, incoming calls appear on an intercom button. The 7000, 7100 digital telephones, are exceptions, they have no line buttons; therefore, you can assign any number of lines, but only two lines can be answered at any one time. Assign the lines on these telephones to ring; otherwise, you cannot detect incoming calls on the lines.

• An enhanced central answering position (eCAP), with one or more modules, provides extra line button support, if the number of lines to assign exceeds the number of available buttons with indicators. The remaining lines assign to buttons on the module. The eKIM also supports hunt group designators, and multiple appearances of the same target line, which flow to the module if there are no available buttons with indicators on the 7316E digital phone.

• By using FEATURE *81 at the telephone, lines can be moved to other buttons on the telephone, except intercom, Answer DN, or handsfree positions, or the lines can be moved to buttons on the modules on an eCAP. On telephones, the feature or line, assigned to the button where the line is moved, moves to the original line button position. On eCAP modules, moved lines overwrite feature programming.

Warning: eCAP programming issue on cold start reboot.

If you do a Backup/Cold Start/Restore sequence on your BCM, button programming on an enhanced CAP (eCAP) module is lost, and the lines assigned to those buttons are assigned to the buttons on the telephone. These assignments displace any programming on the telephone buttons, except Answer DN buttons, intercom buttons, handsfree buttons, or Hunt group appearances. In the case where there are more reassigned lines than buttons, the system still assigns the lines to the telephone, and the telephone rings when a call comes in on that line (given that Appr&Ring is configured on the line).

To resolve this situation, access the DN records for the telephone and the CAP/KIM button programming. Enter the required programming.

Line

Line

Intercom

Intercom

If you add an Answer DN, the system overwrites the button above the last assigned Answer DN. In this case, giving you one less line button.

Answer DN

Answer DN

HG XX

Line

Line

Line

Line

Intercom

Intercom

Answer DN

Answer DN

HG XX

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Line

Answer DN


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Line Assignment and Line PoolsProgramming references: “Job aid: Answer DN notes” on page 126

To add line assignments


2 Select the Line Access tab.

3 Select the Line Assignment tab in the bottom panel.

4 Click Add to add line assignments for the telephone.

5 Determine how the line behaves at the telephone.

• Appearance Type/Appearances (target lines)

• Caller ID Set (target lines)

• Vmsg Set

• Priv. Received #

• Pub. Received #

6 Click the Line Pool Access tab.

7 Click Add to add line pools for the telephone.

8 Click the Answer DNs tab.

9 Click Add to add a maximum of eight Answer DNs to the telephone.

Programming note:

• If the telephone does not have any buttons with indicators available to provide an Answer DN appearance, ensure that Appearance Type is set to Ring only.

• Answer DNs, which are assigned to buttons, can also be used to autodial that telephone.

Job aid: Answer DN notes

You can assign a maximum of eight Answer DNs to a telephone. You can also determine the types of calls alert at the telephone where the answer DNs are assigned. Refer to “Answer DN answer key levels” on page 78.

Note: Not all of these fields apply to all types of lines.

Note: You cannot assign Answer DNs to 7000 or 7100 telephones, because they do not have memory buttons. (Model 7000 phones are supported in Europe only)



Mobility sets: On 7406 cordless digital telephones, you can twin desk sets with the portable sets by assigning one or more handset DNs to a desk set Answer DN.

Hunt group note: A linear Hunt group, which has an overflow telephone defined, does not support the overflow telephone being assigned as an Answer DN for any hunt group member. If an overflow situation occurs, the Answer DN does not ring a hunt group telephone.

Autodial function: Answer DNs can also act as an internal autodial link to the assigned telephone.

The Answer DN must be idle for this feature to work; that is, there must be no active indicator showing beside the button.

The system still interprets the key as an Answer DN, and any key press still interacts with other features. Therefore, even though you are making an internal call, other autodial actions do not occur. As well, none of the autodial visual prompts occur. The button only prompts if a call is alerting at the other telephone, based on the answer key level assigned to the system. Refer to “Answer DN answer key levels” on page 78.

You can program both an Answer DN and an autodial key for the same DN on the same telephone.

Configuring Capabilities and PreferencesThe following paths indicate where to configure capabilities and preferences in Element Manager and through Telset Administration:

• Element Manager: Configuration >Telephony > Sets > All DNs


Programming reference:

• “Capabilities and Preferences main tab” on page 52

• “Job aid: Assigning intercom (I/C) buttons (keys)” on page 128

To configure capabilities and preferences

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab.

2 Select the DN that you want to modify.

Properties tab:

3 Prime Line: Enter the facility that you want the telephone to use if no line, line access code, or routing code is dialed before an outgoing dial string.

4 Intercom Keys: Confirm or change how many intercom keys you want the telephone to have. The default is 2.

Warning: Contact Center restrictions: If you assign Answer DNs, ensure that the Answer keys field (Configuration > Telephony > Global Settings > Feature Settings) is set to Basic.


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Programming note: At least one intercom key must be defined to allow internal calls. Two intercom keys are recommended for conference calling. Model 7000 and 7100 telephones are automatically assigned two intercom keys, so users can alternate between two active calls.

5 Control Set: If the telephone uses any schedules other than the Normal schedule, ensure that a DN for a control set is entered.

6 First Display: Choose Name if you want the caller’s name to be the first information displayed. Set this field to Number to display the caller’s telephone number first, or to Line, to display the calling line number first.

7 Auto Called ID: Select the check box if you want the user to see the name and number display of the telephone they call.

8 Next Step: “Capabilities and Preferences - Capabilities tab” on page 54

Job aid: Assigning intercom (I/C) buttons (keys)

The Intercom keys attribute assigns the number of intercom buttons on a telephone. Intercom buttons provide access to a maximum of eight internal or external lines and line pools. The user presses the intercom key to answer internal calls, or to select a line or line pool to place a call. Lines configured for Ring only also appear on intercom buttons.

• If you assign a prime line to an intercom key, you are immediately connected to a line when you press the button or lift the handset. A line indicator appears beside the intercom button.

• When you assign an intercom button during programming, the assignment automatically appears on the telephone. Assignment starts at the lower-right button, or one button above if the handsfree feature is available. Any feature or line programming that existed previously on that button is overwritten, except for Answer DNs that are pushed up one button.

• A telephone requires two intercom buttons to establish a conference call with two other BCM telephones.

• You require only one intercom button if the button is used to place and receive internal calls, and to access line pools.

• You require two intercom buttons for a telephone with several lines assigned to Ring only.

• Model 7000 and 7100 telephones and analog telephones are automatically assigned two intercom buttons. This allows users to toggle between two active calls using the Hold button.

Configuring telephone capabilitiesProgramming reference:

Caution: PRI and VoIP Lines

Users cannot access PRI and VoIP lines directly through line appearances. PRI and VoIP lines must be part of a line pool.

If you change a digital trunk module (DTM) to PRI, the system automatically removes all existing line appearances for that module.



• “Capabilities and Preferences - Capabilities tab” on page 54

• “Job aid: Line redirection notes” on page 130

To configure telephone capabilities

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab.

1 In the bottom frame, on the Capabilities tab, confirm or change how the telephone functions with system features.

2 Handsfree settings:

• Handsfree Select the setting that is appropriate for the type of telephone.

• HF answerback Select the check box only if the telephone allows handsfree, and is in an environment where speakers do not cause disruption.

3 Page settings:

• Page zone If you have various areas that receive different page announcements, place the telephone in the appropriate zone.

• Paging Select the check box if the telephone can send or receive page messages.

Programming note: Telephones without speakers, such as models 7000 and 7100, allow page messages to be sent, but not to be received.

4 Interrupting calls:

• DND on Busy Select the check box if you want the caller to receive a Do Not Disturb message when the telephone is busy. Ensure this feature is selected, when the Fwd Busy field has a value.

• Priority call Select the check box if you want the user to be able to forward calls that alert at the telephone where the call was forwarded, even when that telephone is busy.

• Intrusion protection level Select an intrusion level if you want the user to be able to break into calls on other telephones. The intrusion level must be the same or higher than the telephone being interrupted.

5 Auto hold Select the check box if you want calls coming into the telephone to be placed on hold automatically when the user answers another call, or dials out while an incoming call is active.

6 Redirect settings:

• Allow redirect Select the check box if you want the user to be able to redirect active lines to other telephones.


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• Redirect ring Select the check box if you want calls coming into a redirected line to give a short alert.

7 Receive short tones Do not select this for digital telephones.

8 Administrative capabilities:

• Pickup group If you want to allow this telephone to be answered by other telephones in a defined group, choose the appropriate group. Otherwise, leave the field blank.

• Direct dial Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit (direct dial access code).

• Silent monitor supervisor Select this check box to enable the telephone to monitor hunt group calls.

9 Next step: “Configuring Preferences” on page 131.

Job aid: Line redirection notes

This feature enables you to send your external calls to a telephone outside the office. You can decide to redirect all, or just some, of your external lines.

You can redirect only lines that appear as line buttons on your telephone. Since 7000 and 7100 telephones do not have line buttons, they do not support line redirection. Also, line redirection is not supported on telephones connected to an ATA2 or ASM/GASM (analog station modules).

You can answer the telephone if it rings while you are programming line redirection. However, call handling features are not available until the programming wait period times out. If you need to use a feature to process the call, quit line redirection programming by pressing FEATURE. If you press RELEASE, the call is disconnected.

In some conditions, callers can experience lower volume levels when you redirect calls to an external location.

DPNSS notes (UK only)

DPNSS lines connected to an Embark switch, perform call redirection using the Call Forward feature. The feature creates a tandem link back to the switch.

Warning: Be careful about redirection loops. For example, if you redirect your lines to your branch office, and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, significant toll charges can result.

Warning: While programming Line Redirection, there is no indication of calls to that telephone, except a call that rings the telephone.



Before you program Call Forwarding on lines on an Embark switch line, ensure that:

• The DTM is configured to DPNSS, and the Host Node switch connection is set to Embark.

• Both real channels and virtual channels are provisioned.

• Routing code or line pool code are programmed for the DPNSS to Embark link.

• Allow redirect check box must be selected. This field is also located under the Capabilities tab.

During telephone programming for Fwd No Answer and Fwd Busy, when you enter the Forward to digits, the system performs a validation check with the designated switch. If the validation does not succeed, the system displays one of the messages shown in Table 39.

Configuring PreferencesThe following paths indicate where to configure preferences in Element Manager, and through Telset Administration:

• Element Manager: Telephony > Sets > Active Sets > Top panel Capabilities and Preferences tab > Bottom panel - Preferences tab




• “Job aid: Call log notes” on page 132

Use this panel to specify operational attributes. These attributes can also be set at the telephone. Settings at the telephone override Element Manager settings.

To configure preferences for a telephone

1 Click Configuration > Telephony > Sets > Active DNs > Capabilities and Preferences tab.

2 Click the Preferences tab in the bottom panel.

3 Call log options: Determine when calls are logged.

4 Dialing options: Determine how the user dials numbers.

Programming note: Some telephones do not allow all dialing options.

5 Contrast: Adjust the contrast level of the display.

Table 39 Embark validation error messages

Message Description

The number is invalid or the destination has been rejected.

The destination telephone has DND programmed, or it is in a programming session.

There are no free virtual channels available for validation.

Either there are not enough channels set up, or no more channels are available.

Destination may be out of service; no response received.

The system cannot connect to the remote system.


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6 Ring type: If you want incoming calls to produce a specific type of ring (for example, to differentiate between two telephones that are in close proximity), select one of the four ring types. If you select None, the default ring is used.

7 Next step: “Capabilities and Preferences - Button Programming tab” on page 60

Job aid: Call log notes

If your system has the appropriate equipment, and you subscribe to the call information feature supplied by your service provider, you can record information about calls received from an external line. ISDN service packages that come with calling line identification (CLID) can supply the same feature.

Call Log creates a record of incoming external calls to a telephone, even if the telephone does not have that line assigned. For each call, the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call is long distance

• indication if the call was answered and by whom

• time and date of the call

• number of repeated calls from the same source

• name of the line carrying the call

Call Log can help to:

• keep track of discarded calls, or calls not answered

• track patterns for your callers (for example, volume of calls and geographic area of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items

Information, such as long distance indicator and the caller name and number, may not show in the log. The appearance depends on the Call Display services provided by your local telephone company, and the local telephone company at the caller end.

Call logging limitations:

• A total of 600 log spaces are shared by all telephones assigned with call log space. To ensure that this list does not fill up and start rejecting logs, ensure that autobumping is enabled (FEATURE 815).

• If you answer the call and then forward it, the call logs only at the forwarding telephone.

• If call forward is set, calls log at both the forwarding telephone and the target telephone, providing the target telephone answered the call.

• If the call is released by the telephone to which the call is forwarded, only the forwarding telephone logs the call.

• Hunt group calls are logged only when a call is answered.

• If a call is redirected to and answered at the prime telephone, then the call is logged at both the redirecting telephone and the prime telephone. If the call is answered by the intended telephone, then the call is logged only at that telephone.



• If the telephone experiences a warm-reset, all log entries are flushed.

• If a line has been redirected, calls are not logged.

Telephone memory button programmingUse this panel to assign features to available buttons on the telephone.


• “Capabilities and Preferences - Button Programming tab” on page 60

• “Job aid: Notes about button programming” on page 133

To program telephone buttons

1 Click Configuration > Telephony > Sets > Active DNs > Capabilities and Preferences tab.

2 Click the Button Programming tab in the bottom panel.

3 The model shown in the model field determines the number of available buttons.

Programming note: Assigned lines, answer DNs, hunt group designators, and intercom keys cannot be overridden using this template.

4 Select the field beside the button you want to configure or change.

5 Select the feature, internal or external autodial you want to assign.

6 Select from a list of available values to choose from.

Next step: “User speed dials” on page 134.

Job aid: Notes about button programming

• The number of available button positions depends on the model of telephone that you are programming.

• New button programming overwrites memory button programming performed at the telephone. Conversely, changes to memory button programming, performed at the telephone, overwrites memory keys programmed under Button programming or CAP/KIM button programming. The panels reflect changes made at the telephone.

• The 7316 telephone has disjointed button numbering; it is because patterned after the legacy 7310, but has fewer buttons than the 7310. However, Button programming shows the 7310 button array. Refer to the default button programming section to ensure that you program the correct button numbers.

• IP telephones have three (2001), nine (2002), and twelve (2004) programmable memory keys, as well as a display feature list that can contain up to ten items. The 2033 phone has three physical soft keys; however, the UTPS programs the soft keys as though four keys existed. Refer to “IP feature list” on page 141 for information about setting up this list. The 2001 IP telephone has an additional five non-visible buttons that can be programmed with Answer DNs or SWCA controls.


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Button labeling

T-series telephones have a paper strip of labels that can be customized and printed using the Desktop Assistant or Desktop Assistant Pro application. These applications are located under the Client Applications button on the first Element Manager web page. Desktop Assistant Pro requires a LAN CTE keycode before it can be used.

IP telephones also have soft display labels. Refer to “IP feature list” on page 141.

User speed dialsUse this tab to assign telephone numbers to speed dial codes. These codes are available to all telephones in the system. The number of available codes is determined under system feature programming.

Programming references:

• “Capabilities and Preferences - User Speed Dial tab” on page 63

To program user speed dials

1 Click Add to enter the external number to dial and the facility to use when the selected speed code is entered.

2 Enter a unique name for each speed dial. This name displays for incoming calls that match the external number.

3 Program the speed dial code onto telephone buttons, and label the buttons.

Next step: “Outgoing call restrictions” on page 134

Outgoing call restrictionsRestriction filters determine what dialing strings are allowed or blocked from the user. You can specify restriction filters specific to the telephone, as well as filters that are specific to a line assigned to the telephone.


• “Restrictions main tab” on page 67

• restriction filters

• line restrictions

• CoS passwords

To program outgoing call restrictions

1 Under the Restrictions tab in the top panel, select the DN that you want to modify.

Under the Properties tab:



2 Set Lock: Determine how much programming the user is able to perform at their telephone. (None, Partial, Full)

Refer to “Restrictions main tab” on page 67 for a description of what is allowed for each level.

3 Allow Last Number: Select the check box if you want to allow Last-number redial for numbers dialed from the telephone.

4 Allow Saved Number: Select the check box if you want to allow redialing a saved number.

5 Allow Link: Select this check box only for analog telephones.

Set restrictions

Assign restriction filters for the schedules that will affect this telephone.


• “Restrictions - Set Restrictions tab” on page 68

• Restriction filters

To set restrictions

1 Select the field you want to change.

2 Enter the restriction filter appropriate for the schedule. You will always need a filter specified for the Normal schedule.

3 Repeat for each schedule.

Line/Set restrictions

Assign restriction filters for the schedules that will affect the lines assigned to this telephone.


• “Restrictions - Line/Set Restrictions tab” on page 69

• Restriction filters

To set line/set restrictions

1 Select the line you want to modify.

2 Select the field you want to modify on that line.

3 Enter the restriction filter appropriate for the schedule. You always need a filter specified for the Normal schedule.

4 Repeat for each line.


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137


Chapter 19Configuring telephones: IP telephones

IP telephones have a very similar DN configuration to digital telephones. Refer to “Configuring telephones: Digital telephones” on page 121 for detailed procedures.

There are several models of i-series telephones, and each telephone has a different number of programmable buttons. Refer to the Nortel i-series telephone user cards for details.

Prerequisite programming

The following programming must be completed prior to performing this configuration:

• Numbering plan

• Lines programming

• Telephony system feature programming

• IP telephony network setup and prerequisites checklist

Task: Setting up IP telephones

Determine the programming for individual IP telephones. Refer to “Configuring an IP telephone” on page 138.

Register each IP telephone to the system. Refer to “Registering Nortel 20XX and 11XX IP telephones” in the BCM 4.0 Telephony Device Installation Guide (N0060609).

Note: IP sets that do not have integrated switches must be connected to the LAN through an Ethernet switch.

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IP telephone DN record overview

Configuring an IP telephoneOn each panel on the DNs list, add or modify settings to customize the telephone operations. Table 40 lists the fields and settings for IP telephones.

Table 40 Line Configuration


Model 2004, 2002, 2001, 2007, 2033, 1120E, 1140E

“Line Access tab” on page 46

Name Unique to each handset

Line appearances Ring only (if not assigned to a button)

“Line Assignment and Line Pools” on page 126

Caller ID set Selected (connected to target lines)

Answer DNs Ring only (if not assigned to a button)

Intercom keys At least one “Configuring Capabilities and Preferences” on page 127

Handsfree Auto “Configuring telephone capabilities” on page 128

Dialing Options Auto “Configuring Preferences” on page 131

All other settings are variable, based on your system requirements.

Chapter 19 Configuring telephones: IP telephones 139


PVQM - Proactive Voice Quality MonitoringPVQM monitors and reports on call quality in process, not just after the end of the call. This enables more timely and accurate resolution of potential call quality problems, especially on more lengthy calls. A call quality threshold is set so that an exception is reported if the quality drops below a configurable value.

PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the following PVQM metrics: packet loss, inter arrival jitter, and round trip delay.

The following path indicates where to set PVQM thresholds in Element Manager:

• Element Manager: Administration > Telephony Metrics > PVQM > Threshold Settings Panel

The following is a description of the metrics:• Packet Loss: Packet loss can be viewed as an extreme case of delay. There are a number of

reasons that a packet could be lost in transit. If a network failure occurs, packets may be lost during the time that traffic is rerouted through alternate facilities.

• Inter Arrival Jitter: Packet jitter refers to a variable delay on a packet –to –packet basic as it traverses a network. For data applications it has a minor impact but voice is quite different. It is a synchronous service and an exact relationship must be maintained between source and recipient of the information.

• RTCP Round Trip Delay: Round trip delay is an important measurement of network performance.

• Listening R Factor: A direct measure of the call quality or transmission quality, and incorporates the effects of CODEC type, packet loss, discard, burstiness, delay etc. This metric describes the segment of the call that is carried over this RTP session.

There are two thresholds for PVQM metrics: Warning, and Unacceptable. A violation of the Warning threshold indicates that the voice quality is reduced but is still within an acceptable range. A violation of the Unacceptable threshold indicates a severe degradation in voice quality.

If an alarm is generated to report a threshold violation, additional information will be included in the alarm to tag the source of the alarm and provide other information that may be helpful in monitoring voice quality on the system and across the network.

For an explanation of the Metrics tab and the default PVQM threshold settings refer to the BCM 4.0 Administration Guide (N0060598).

140 Chapter 19 Configuring telephones: IP telephones

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Figure 44 PVQM threshold settings

141


Chapter 20Global VoIP features

The two global IP feature panels provide a quick access feature menu and customized display labels for IP telephone memory buttons.


IP feature listYou can add and modify the features that display on the IP telephone feature list, which is accessed through the Services button or by using FEATURE *900. To view and modify these features in Element Manager, navigate to Configuration > Telephony > Global Settings > IP Terminal Settings > Feature List tab.

Table 41 describes the fields on the two records on this panel.

Panels Tasks/Features

“IP feature list” on page 141 “Assigning the list to a button” on page 143“To use the Services button to access features” on page 143

“IP telephone feature display labels” on page 143

“To define a key label” on page 144

Other IP global features: “Hot desking IP telephone configurations” on page 145“Configuring a new time zone on a remote IP telephone” on page 148“Download firmware to a Nortel IP telephone” on page 149


142 Chapter 20 Global VoIP features

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Figure 45 Feature List tab fields

Table 41 Feature List field description


Seq # <read-only> List number only.

Feature Name

<alphanumeric> Label for the feature code.

Feature Code <alphanumeric> Code for the feature.

Actions

Add 1. Click Add.

2. In the Add Feature dialog box enter a feature name.

3. Enter the feature code.4. Click OK to save the new setting.

Delete 1. Select one or more feature lines.

2. Click Delete.3. Click Yes on the confirmation dialog box.

Note: This only deletes the feature from the list.

Up 1. Select a feature line.

2. Click the Up button until the line moves up to the desired location.

Down 1. Select a feature line.

2. Click the Down button until the line moves down to the desired location.

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Assigning the list to a button

The services list defaults to the Services button . However, you can assign the display list to one of the other feature buttons.

The user can also assign the display list as a memory button at a telephone, using FEATURE *3.

If you move the feature to another memory button, the Services button no longer accesses the menu.

To use the Services button to access features

1 Press the Services button (or the button to which the list is assigned).

2 Use the up and down directional buttons on the telephone, or the Page + and Page - display keys, to move through the list to find the feature you want.

3 Press the Select display key to activate the feature.

4 Use the feature as you would on any other telephone.

For example, if you selected Call Forward, enter the number you to which you want to forward the call. Or, if you select speed dial (FEATURE 0), enter the speed dial code for the number you want the telephone to dial.

IP telephone feature display labelsWhen your IP telephone acquires a DN record, the default settings are applied to the telephone, including assigning features to the memory keys on the telephone. These features all have predefined labels, and the telephone automatically displays the appropriate labels beside the programmed buttons. This screen enables you to change the soft display label for features assigned to the memory keys beside the displays for IP telephones.

Use this screen to define custom labels for 24 features. The system comes with sixteen default labels, which are feature- and language-specific, depending on the system-assigned country or region profile. Typically, the default labels are messaging and call attendant features.

You can change any other feature label by adding to this list, or by deleting any of the default settings and inserting new codes and labels.

The labels can be changed in Element Manager at the following location: Configuration > Telephony > Global Settings > IP Terminal Settings > Key Labels.


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Figure 46 IP telephone Key Labels

Table 42 describes the headings on the table.

To define a key label

1 Select the number of the feature you want to label.

2 Enter the feature code to program for that key.

3 Enter the text to appear on the label.

Some features, such as Page and System Wide Call Appearances (SWCA), have several variations of feature invocation that you can customize for users.

Table 42 IP Terminal Features - Key Labels


No. <read-only> System number; identifies a label.

Feature Code <Feature code> Assignable feature code.

Key Label <text label> Each code has a default label. To change a label, click the field, then enter a maximum of eight characters, including spaces.



Paging can be F60, F61x, F62, and F63x. SWCA has 16 codes (*521 to *536). Table 43 shows examples of labels to which page codes and SWCA codes can be changed.

Hot desking IP telephone configurationsYou can transfer your IP telephony configuration temporarily from one IP telephone to another using the Hot desking feature. This feature is described in detail in the BCM 4.0 Telephone Features User Guide (N0027160). You use FEATURE *999 to enter the feature. To perform Hot desking, you are prompted for a password, which is specified at the telephone, before you can complete the task.

Notes about Hot desking

• The Hot Desking feature allows a user to divert calls and signals from one IP telephone to another. For example, if a user is temporarily working in another office, they can retain their telephone number by Hot desking their usual telephone to the IP telephone in their temporary office.

• The Hot desking code defaults to the first item on the services list.

• Once Hot desking occurs between two IP telephones, no activity is allowed on the originating telephone, except to cancel Hot desking. The display on the originating telephone indicates where it has been diverted.

• Call forwarding to voice mail continues as normal. Voice mail can be accessed from the diverted IP telephone in the same way as from the originating telephone.

• Using headsets with Hot desking: If you use the headset feature on your IP telephone, and you want to hot desk your telephone to another IP telephone, ensure that the target telephone also has a headset installed, before you enter the Hot desking feature.

• If the target telephone does not have a headset, the headset feature from the first telephone does not transfer during Hot desking. Adding a headset to the target telephone, after Hot desking is enabled, does not correct the situation. To enable headset function in this situation, you must cancel Hot desking, plug a headset into the target telephone, and then re-establish Hot desking.

Table 43 Relabeling examples

Feature code New label Feature code New label

60 Gen Page *521 SW Call 1

610 Pg Every *522 SW Call 2

61 Zone <digit from 1-9> *523 SW Call 3

62 Speak Pg *524 SW Call 4

630 Speak, All *525 SW Call 5

Note: Line names are defined when you configure the line, and can be changed through the Lines menus.


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• If the target telephone has a headset, but the originating telephone does not, when Hot desking is activated, the headset on the target telephone no longer works. To correct this situation, you must cancel Hot desking, plug a headset into the originating telephone, then re-establish Hot desking at the target telephone.

Using the Hot desking feature

Hot desking requires that you set up a password and permission on the originating telephone, and activate Hot desking from a target telephone.

Setting up a password and allowing Hot desking

Set up the password on the originating telephone. This process also allows you to determine if you want the telephone to be able to be diverted.

To set up a password and allow Hot desking


2 Press ADMIN.

3 Enter a new password, or change an existing password, and press OK.

Originating telephone Target telephoneHead set feature active on target set after Hot desking?

Yes

No

No



4 Confirm the password, and press OK.

5 Press CHANGE to toggle between allowing or disallowing Hot desking.

6 Press QUIT to exit.

Resetting the Hot desking password

Reset the Hot desking password through system programming. This enables users who forget their passwords to re-enter Hot desking and to reset their password.

Also refer to “Notes about Hot desking” on page 145.

To reset the Hot Desking password field for a specific IP telephone

1 You can access the reset button from two locations:

• Configuration > Resources > Telephony Resources > IP & App Sets module >IP Terminal Details tab

• Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > IP Terminal Details tab

2 Select an IP telephone from the list.

3 Click Reset Hot Desking Password.

4 Click OK on the dialog box to reset the password.

The password resets to Null. The user can enter Hot desking again to enter a new password.

Using the Hot desking feature to divert an IP telephone configuration

You perform this procedure on the target telephone at which the diverted calls are to be answered.

To use the Hot desking feature to divert an IP telephone configuration

1 Ensure both telephones are on-hook before attempting to activate this feature.


3 Press DIVERT.

Note: This process also cancels Hot desking for the telephone, if the application is currently active.


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4 Enter the DN of the telephone you want to divert to this telephone.

5 Enter the password of the diverted telephone.

The buttons on your telephone mimic the buttons configured on the diverted set. The diverted telephone indicates that it is diverted, and it cannot be used until Hot desking is cancelled.

Cancelling Hot desking

You can cancel Hot desking from the originating or target telephone.

To cancel Hot desking

1 Ensure that both telephones are on-hook before cancelling Hot desking.

2 Cancel the feature:

Diverted telephone: Press the display key under the CANCEL prompt.

Live telephone:

a Access FEATURE *999.

b Enter the password.

c Press CANCEL.

Configuring a new time zone on a remote IP telephoneIf the IP telephone connects to the system from a different time zone than the system, you can reset the telephone to display the correct local time.

To configure a new time zone on a remote IP telephone

1 At the telephone, enter FEATURE *510.

2 Press CHANGE.

3 Press * to toggle between + (plus) and - (minus). Use + if local time is ahead of system time; typically, you use + when the system is west of the local site.

4 Enter the number of hours difference.

Note: If the originating telephone does not allow Hot desking, a Not allowed prompt displays. This prompt also occurs if the originating telephone is on a call when the diversion command is issued.

Note: There can be up to a ten-second delay after the call ends before the system allows you to cancel Hot desking. This period can vary, depending on the call type.



5 Press OK.

Offset time zones: For areas, such as Newfoundland, Canada, where the time zone is offset from a full hour, press the # key to add 0.5 to the number of hours, then press OK.

Download firmware to a Nortel IP telephoneFirmware is the software stored in the telephone. When the system is upgraded with a new IP telephone firmware load, this firmware load automatically downloads into the IP telephones when the telephones next connect to the system.

The IP Terminal Details subpanel has a Force firmware download button that enables you to initiate an immediate download to a telephone. You force a download in situations where troubleshooting suggests that a particular telephone has corrupted firmware. Refer to “IP telephone set details” in the BCM 4.0 Networking Configuration Guide (N0060606) for details.

To force a firmware download to a Nortel IP telephone

1 You can access the reset button from two locations:

• Configuration > Resources > Telephony Resources > Terminal Details

• Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > IP Terminal Details

2 Select an IP telephone from the list.

3 Click Force firmware download.

The system drops any active call on that telephone, and downloads a new firmware load into the selected telephones. The telephone is unusable until the download is complete, and the telephone has reset.

Note: The telephone is still configured to change when Daylight Savings Time occurs, if the host system is programmed to change. Therefore, if the telephone is in an area that stays on Standard Time year round (for example, Saskatchewan, Canada), you must readjust the time on your IP telephone at each time change. You must also readjust the time if the IP telephone is in a time zone that changes, and the system is not (for example, if the telephone is in Alberta, Canada, and the system is located in Saskatchewan).

Note: In order not to saturate the IP network with download packets, the system only downloads to a maximum of five IP telephones at any given time. Telephones requiring download show an Element Manager status of Download Pending. The UNISTIM Terminal Proxy Server (UTPS) initiates download as resources become available.


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Chapter 21Default memory button programming for telephones

Button programming allows you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys. Assigned line, Hunt group designator, answer DNs buttons, intercom buttons, and handsfree buttons cannot be changed through button programming. These latter features appear in read-only format on the Button Programming table.

During startup, the installer chooses one of the available telephony template (PBX or DID). Each profile has a default features set that assigns automatically to the programmable buttons on telephones plugged into the system, unless you configure different settings in the DN record. The default features are listed by telephone model in the following sections:

• “Rules of default button assignment” on page 151

• “7316E digital phone button defaults” on page 152

• “7316 digital phone button defaults” on page 154





• “IP telephone 2004 and 2050 Software Phone button defaults” on page 157

• “IP telephone 2002 button defaults” on page 159



• “IP audio conference phone 2033 button defaults” on page 164

• “IP Phone 1120E and IP Phone 1140E” on page 168

• “WLAN handset 2210/2211/2212 button defaults” on page 173

• “DMC Portables (413X/414X) (Europe only)” on page 176

Rules of default button assignment

• Line and intercom buttons assigned by default templates can be changed in programming. Handsfree and Answer DN buttons are not assigned by default. When these features are programmed, however, they are automatically assigned to specific buttons.

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• Telephones can have a maximum of eight intercom buttons. When Answer DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone. The model 7000 and 7100 digital phones and analog telephones are automatically assigned two intercom lines.

• Default line button assignment starts on or near the top of the left column, and descends. Default button programming does not necessarily provide default line assignments.

• Line assignments can be moved by the user to more convenient buttons.

7316E digital phone button defaultsThe default button assignments for the 7316E depend on the template applied. Refer to your Programming Records to identify the current button programming for each telephone or group of telephones.

• This telephone has individual handsfree, mute and headset buttons, located under the dialpad. Handsfree must be set to Auto for these buttons to work.

• The current incoming call on this telephone defaults to the voice path last used. For example, if you answered the previous call using your headset, the next call comes in over your headset.

• Line numbering starts on button 09.

Note: The 7316E digital phone buttons are mapped differently than the 7316 digital phone buttons. Therefore, if you replace a 7316 digital phone with a 7316E digital phone, the button programming reverts to the default settings for the 7316E, losing any keys programmed by the user at the telephone. Also, settings copied from one telephone to the other can be in a different location on the 7316E. This is consistent with how the system behaves if you switch any telephone model for a different model on the same connector.

Table 44 7316E digital phone upper button defaults

7316E digital phone upper button defaults

Btn # Btn #

Contrast 01 05 Blank

Show time 02 06 (DID only) Sys Park

Blank 03 07 Send Message

Blank 04 08 Speed dial

Chapter 21 Default memory button programming for telephones 153


Figure 47 7316E digital phone lower button mapping

Table 45 7316E digital phone lower button defaults

7316E lower button defaults

Btn # PBX DID Btn # PBX/DID

09 Sys Park Target line

17 Call Timer

10 Saved No. 18 Ring Again

11 Call Fwd 19 DND

12 Pick-up 20 Transfer

13 Page 21 Last No.

14 Transfer 22 Voice call

15 Time/Date 23 Intercom

16 Receive Msg. 24 Intercom

09

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24


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7316 digital phone button defaultsButton mapping for the 7316 digital phone is unique. Although the button programming follows the 7310 digital phone button mapping, the 7316 does not have a second level on its upper button group. Because of this, the numbering for the 7316 is not consecutive. As well, the top three buttons on each column of the bottom button group refer to the 7310 upper button programming. This means that line assignment starts on the fourth button down on the left column, rather than on the top button, as with all other 7XXX digital phones. Refer to the diagrams below.

Internal autodial numbers are assigned to buttons 11, 13, 15, 17, 19, and 21 on the main button group. Programmed external line buttons descend down the lower left buttons, starting with button 01. When more than five external lines are programmed, assignment continues on the lower right buttons, starting at button 06.

Figure 48 shows the default button number assignments on the 7316 telephone.

Note: The 7316E telephone buttons are mapped differently than the 7316 telephone. Therefore, if you replace a 7316 telephone with a 7316E telephone, the button programming reverts to the default settings for the 7316E.

Figure 48 7316 digital phone upper button defaults

7316 upper buttons (PBX and DID) default button settings

Btn # Btn #

Autodial to 227 23 31 Autodial to 231






Figure 49 7316 digital phone button assignment

7208 digital phone button defaultsThe default button assignments for the 7208 digital phones differ for the PBX and DID telephony templates. Refer to Figure 50.

Figure 50 7208 digital phone button mapping

Table 46 7316 digital phone lower button defaults

7316 lower button defaults

Btn #

PBX DID Btn # PBX DID

11 Autodial 221 17 Autodial to 224



01 DND Target line 06 Conference

02 Transfer 07 Last No.Redial

03 Call Forward 08 Intercom

04 Pick-Up 09 Intercom

05 Page-General 10 Handsfree

Table 47 7208 digital phone button defaults

7208 default button mapping

PBX Btn # DID

Pick-Up 01 Target line

Transfer 02 Transfer

Last No. Redial 03 Last No. Redial

Page-General 04 Page-General

Conference 05 Conference

Intercom 06 Intercom

Intercom 07 Intercom

Handsfree 08 Handsfree

11

13

15

01

02

03

04

05

17

19

21

06

07

08

09

10

01

02

03

04

05

06

07

08


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7100 digital phone button defaultsThe 7100 digital phone is a basic-function digital telephone with a single-line display. For all templates assigned to 7100 digital phones, the one programmable button defaults to Last Number Redial.

This telephone cannot use features that require a speaker, such as Page.

7000 digital phone button defaults

Figure 51 7000 digital phone button mapping

This digital basic-function telephone has four programmable memory keys that default to the features shown in Table 48. This telephone has no display, and does not support features that require a speaker or a display.

Note: The default Page feature activates the External Page option (FEATURE 62).

Note: The 7000 phone is available only in limited markets.


7000 button defaults

PBX DID Btn #

Last Number Redial 1

Call Forward 2

Transfer 3

Conference/Transfer 4

01

02

03

04



7406 digital phone button defaults

Figure 52 7406 digital phone button defaults

The 7406 cordless handset is based on the 7316 digital phone button numbering. However, the 7406 handset has only six memory buttons. These buttons map to specific 7316 button numbers: 01, 02, 03, 07, 08, 09.

Ensure that when you fill out the DN record, which shows 24 buttons for the 7316 digital phone, that you program only these buttons. The handset can access any system features, except for features that require a speaker, such as handsfree.

IP telephone button defaultsThe IP telephone 20XX models have fewer programmable buttons than the 7316 or 7316E; however, they have access to a feature menu through the Services key (FEATURE *900) that expands quick access to call features. Additionally, IP telephones support the Hot Desking feature, which allows the user to transfer telephone settings from one IP telephone to another, allowing mobility without relocating the physical telephone.

IP telephone 2004 and 2050 Software Phone button defaults

The 2004 and the 2050 telephones have six memory buttons beside a display that provides soft labels for the buttons. These telephones also have six other buttons that can be programmed as memory buttons without display.

Note: The 7406 phone is available only in limited markets.


7406 lower button defaults

Btn #

PBX DID Btn #

PBX/DID

01 DND Target line 07 Last No. Redial

02 Transfer 08 Intercom

03 Call Forward 09 Intercom

010203

070809


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Figure 53 2004/2050 default button programming

Table 50 2004 button defaults

2004 default button assignment

Btn # PBX DID

01 Call Forward Line XXX

02 Conference/Transfer

03 Last # Redial

04 Page - General

05 Intercom

06 Intercom

07 Blank

08 Voice mail login

09 Express Messaging

10 Service menu

11 Blank

12 Blank

010203

040506

11 12

07 08 09 10



IP telephone 2002 button defaults

The 2002 has four memory buttons beside a display that provides soft labels for the buttons. This telephone also has five other programmable buttons with no display.

Figure 54 2002 default button assignment


Figure 55 2001 default button formatting

The 2001 is a simple version of the IP telephone. None of the programmable buttons have indicator displays, so all incoming calls must be set to Ring only. Figure 55 shows the positions of the three programmable buttons, and which button number corresponds to each of the three buttons.

Although two intercom lines are assigned to the telephone, there is no visible indicator of the lines. However, a light at the top of the telephone blinks. The user presses the Hold key to toggle between two active calls, or to put one call on hold to make a second call.

Handsfree and mute are not available, since this telephone does not have an external speaker. It also

does not support a headset. The only indicator on the telephone is the message waiting indicator (MWI) lamp.

Table 51 2002 button defaults

2002 default button mapping

Btn # PBX DID

01 Call Forward Line XXX

02 Conference/Transfer

03 Intercom

04 Intercom

05 Blank

06 Voice mail login

07 Express Messaging

08 Service menu

09 Blank

0102

0304

06 07 05

08 09

FeatureDisplay menu commands

Directional

Services (programmable)Mail box in (programmable)Goodbye (Release)

Hold

Ringing call (programmable)

01

02

03


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Model 2001 feature buttons:

• Four display buttons appear under the telephone display screen. The first button defaults to act as the Feature button (green button). The other buttons provide access to menu commands that appear on the display, as with the other types of telephones on the system.

• The IP telephone Features list is accessible through the button that defaults to Services (FEATURE *900). This button can be programmed to another feature.

• One of the buttons defaults to the voice mail login (FEATURE 981). This program can be programmed to another feature, such as the dial string for a remote voice mail system.

• The Hold and Goodbye (release) features are automatically programmed above the Ringing call button, which is also programmable. The Ringing call button (FEATURE 807) provides call send and receive access, allows users to toggle between two calls using the Hold key, and is required if the Conference feature is allowed on the telephone.

• The telephone has an additional five hidden button assignments that can be programmed with Answer DNs or SWCA assignments. All assignments on the virtual buttons are Ring only. SWCA calls are accessed by using the feature code for each assigned button.

• There are only two directional buttons (Up and Down) on this telephone. Use these buttons to scroll through the Features list, which is accessed through the Services button, or by entering FEATURE *900.


The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI). In addition, advanced text and graphic-based web-centric applications are supported.

Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

2001 default button mapping Hidden button assignments:

Btn # PBX DID Btn # PBX DID

01 Ringing Call (F807) 04* Blank

02 IP Services List (F*900) 05* Blank

03 Voice message access (F981) 06* Blank

07* Blank

08* Blank

* These buttons only support Answer DNs or SWCA controls.



The IP Phone 2007 supports the following features:

The IP Phone 2007 provides a color touch panel display (see Figure 57) that supports color XML and HTML content through an external application server.

12 programmable feature soft keys Shared LAN access with a PC

Four soft keys (self-labeled) providing access to a maximum of ten features

Headset jack with On/Off key

Your IP Phone 2007 might not be configured to support soft key functionality. Consult your system administrator.

Automatic network configuration

Speaker for on-hook dialing or on-hook listening

Hearing-aid compatibility

Volume control bar for adjusting ringer, speaker, handset, and headset volume

Large, color touch panel display screen

Four call processing fixed keys: • Hold• Goodbye• Handsfree• Mute

Web-based applications support

Remote firmware download USB mouse and keyboard support


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Figure 56 IP Phone 2007

Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The key rocks for up, down, left, and right movements.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active.



IP Phone 2007 display screen

The IP Phone 2007 features two programmable areas:

• Application area

• Tools/Navigation area

Figure 57 2007 display screen button formatting

The Application area provides:

•line and feature soft key status•information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information•feature soft keys•soft keysThe Tools/Navigation area provides:

•controls for navigating between features and selecting tools. •area is visible and functional at all times.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.

When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the set ringer is ON.

The two keys on either side of the navigation key are context-sensitive soft keys, with labels on the LCD.


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In the Feature area within the Applications interface, the soft keys can show either text or icons. The text labels are displayed by default and are changed using the Tools menu.

The Tools/Navigation area has five main elements presented as touchable soft keys.

Table 53 Tools/Navigation area buttons

IP audio conference phone 2033 button defaults

The IP Audio Conference Phone 2033 brings voice and data to the tabletop audio conference environment by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Table 52 Feature Key text and icon displays

Text display Icon display

Tap this icon to determine which external applications are registered (for example, My Call Pilot), and launch them by tapping on the appropriate icon. Tap this icon to access the Telephone screen.

Tap this icon to go to the primary external application. The icon of the application is displayed.Tap this icon to access the tools used on the IP Phone 2007.

Tap this icon to display a virtual keyboard (pop-up keyboard) for text entry.



The IP Audio Conference Phone 2033 has the following features:

• three soft keys (self-labeled) that, when required, map to four soft keys (the >> soft key is used to navigate between the first two and last two soft keys)

• multifield LCD display screen

• up to two extension microphones to provide microphone coverage in large rooms

• volume control buttons for adjusting ringer and speaker volume

• two specialized fixed keys:

— Services

— Messages

• three call processing fixed keys:

— Line

— Hold

— Release

• automatic network configuration


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Figure 58 IP audio conference phone 2033 default button formatting

Table 54 IP audio conference phone 2033 default button formatting

Use the Volume control buttons to adjust the volume of the ringer and speaker.

Press the Mute button on the main unit or any extension speaker to mute the ringer and speaker.Press the Mute key on the extension microphone to toggles the mute state of the entire telephone, not just that microphone.

Press the Line (DN) key to access the single line and activate on-hook dialing. No status icon or LED is provided.

Press the Release key to terminate an active call.

Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold.



LCD screen display

The IP Audio Conference Phone 2033 has two display areas:

• The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, digits entered by the user, date and time information, and set information.

• The lower display area provides soft key label information.

Press the Messages key to access the callers list.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.A small arrow appears on the right side of the display when there is additional text or prompts to be displayed.

Press the Services key to access the main Menu. You can also use this key to access the following features, if they are available on your telephone:• Call Transfer• Call Park• Call Forward• 3-way and 6-way Conference Call

Soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature.Press the >> soft key to toggle between the first and second row of soft keys.

Table 54 IP audio conference phone 2033 default button formatting


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Figure 59 IP Audio Conference Phone 2033 LCD screen display

Status Indicators

The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status.

The idle telephone display indicates if there is a message waiting or missed call.

Each extension microphone has an LED indicator, indicating the mute status of the telephone.

IP Phone 1120E and IP Phone 1140E

IP Phone 1120E and IP Phone 1140E bring voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Refer to the IP Phone 1120E User Guide (NN-10300-062) and the IP Phone 1140E User Guide (NN-10300-064) for additional information.

Your IP Phone 1120E and IP Phone 1140E support the following:

• four user-defined feature keys with labels and indicators on the IP Phone 1120E, six user-defined feature keys with labels and indicators on the IP Phone 1140E

• four soft keys

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

Table 55 Status indicators

LEDs Status

Solid green Active call

Solid red Message waiting

Flashing red Incoming call

Blinking red Mute

Note: Some IP Phone 1120E and IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator.



• six specialized feature keys:

— Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

— Copy

• six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Expand to PC

— Headset

— Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse

• automatic network configuration

• hearing-aid compatibility


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Figure 60 IP Phone 1120E

To enable Bluetooth® on an IP Phone 1140E

1 Double-press the Services key.

2 Use the navigation keys to scroll to Network Configuration.

3 Press the Send/Enter key to select the Network Configuration menu.

4 Scroll to the Enable Bluetooth field using the navigation keys.

5 Press the Send/Enter key to modify the Enable Bluetooth field.

6 Scroll through the options to Auto.

7 Press Send/Enter to confirm selection.

Note: The IP Phone 1140E has wireless headset support using a Bluetooth® 1.2 compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2). For information on configuring Bluetooth® refer to the IP Phone 1140E User Guide (NN-10300-064).

Handsfree key

Handset

User-defined feature keys

High-resolution graphical display screen

Navigation keys

Services keyCopy key

Quit/Stop key

Message/Inbox keyShift/Outbox keyDirectory key

Hold key

Expand to PC key

Headset key

Goodbye keyVolume control

Dialpad

Soft keysSpeaker

Feature Status Lamp*

*Note: If supported by your server, the Feature Status Lamp provides a user-defined alert. Contact your system administrator to find out if this feature is available for you.

Mute key

Visual Alerter/Message Waiting indicator



Figure 61 IP Phone 1140E

Table 4 IP Phone 1120E and IP Phone 1140E buttons (Sheet 1 of 3)

Button Description

Soft keys are located below the display area. The LCD label above each key changes based on the active feature.

The keys on either side of the display area are user-defined feature keys, with labels on the LCD display.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume.

Handsfree key

Handset

User-defined feature keys

High-resolution graphical display screen

Navigation keys

Services keyCopy key

Quit/Stop key

Message/Inbox keyShift/Outbox keyDirectory key

Hold key

Expand to PC key

Headset key

Goodbye keyVolume control

Dialpad

Soft keys

Speaker

*Note: If supported by your server, the Feature Status Lamp provides a user-defined alert. Contact your system administrator to find out if this feature is available for you.

Mute key

Feature Status Lamp* Visual Alerter/Message Waiting indicator

Fwd

GrpC1Z

(Volume +)

(Volume -)


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Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree. The Handsfree LED indicator, located on the Handsfree key, lights to indicate when handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use the Send/Enter key, at the center of the Navigation key cluster, to select a field to edit and to confirm menu selections.In most menus, you can use the Send/Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand to PC key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.The Headset LED indicator, located on the Handsfree key, lights to indicate that the headset is in use.

Use the Goodbye key to terminate an active call.

When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes.


Button Description

(Mute)

(Handsfree)

(Hold)

(Expand)

(Headset)

(Goodbye)



WLAN handset 2210/2211/2212 button defaults

The Nortel WLAN Handsets 2210/2211/2212 are fully functional wireless handsets specifically designed for the busy office environment.

When your IP Phone 1140E firmware is being updated, the blue Feature Status Lamp indicator flashes.To find out if additional features are supported, contact your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Services key to access the scrollable Feature Display menu (FEATURE *900), including the hot desking feature (programmable memory button).

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:1. Preferences2. Local Diagnostics3. Network Configuration4. Lock MenuNote: This menu offers access to the same options that are accessible through the start-up menu.Your system administrator can establish a password for the Tools menu. If you attempt to access the Tools menu and a dialog box appears prompting you for a password, contact your system administrator.

Press the Quit/Stop key to close an active menu or dialog box. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Express messaging key (FEATURE 980; programmable memory button) to send voice mail messages. For more information about voice mail messaging, refer to your CallPilot Quick Reference Card.

Press the Mailbox in key (programmable memory button) to open your CallPilot mailbox. For more information about mailbox options, refer to your CallPilot Quick Reference Card.

Programmable memory button (Default: Blank)


Button Description

(Copy)

(Services)

(Services)

(Services)

(Quit)

(Shift/Outbox)

(Msg/Inbox)

(Directory)


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WLAN handset buttons and keys

Figure 62 shows the WLAN Handsets 2210/2211/2212 buttons and keys.

Figure 62 WLAN Handsets 2210/2211/2212 buttons and keys

The following table describes the WLAN handset buttons and keys.

Table 56 WLAN handset buttons, keys, and descriptions (Sheet 1 of 2)

Button Description

Power On/Start Call keyTurns on the handset. This key also affects some of the states of the handset.

Power Off/End Call keyEnds an active call and turns off the handset.The user must end every call to release system resources and allow the handset to function properly.

Ftre Feature and Display soft keysThe first of the four soft keys is the Feature soft key, which starts or ends a feature. The next three soft keys are Display keys, which show feature options.

Menu keyDisplays the full description of the Display soft keys abbreviations and accesses the handset features.

B

D

FE

GH

A B

D

F

C

E

G

WLAN Handset 2210 WLAN Handset 2211 WLAN Handset 2212

GC

E

A D

F

B

J I J J

II

A

C

A

B

C

D



WLAN handset displayThere are three areas to the WLAN handset display:

• “Status area” on page 175

• “Information area” on page 176

• “Feature options area” on page 176

Figure 63 shows an example of the WLAN handset display.

Figure 63 WLAN handset display

Status area

The status area displays the handset status. It can include:

• status indicators (see Table 57)

• left and right arrows

• a series of dots representing the line keys, which change to a number when active

Function key Accesses handset functions when in active (idle) state.The Function key also provides access to the User Option menu in the standby state.

Line key Accesses the Feature menu.

Up, Down, and Select buttonsEnables you to navigate and activate the various menu options.Adjusts the speaker and ringer volume.

Push-to-Talk buttonPush-to-Talk is available on the WLAN Handset 2211 only.Activates the Push-to-Talk feature on the WLAN Handset 2211.

Table 56 WLAN handset buttons, keys, and descriptions (Sheet 2 of 2)

Button Description

E

F

G

H

Status area

Information area

Feature options areaFtur Aaaa CcccBbbb


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Table 57 describes the status indicators on your WLAN Handset.

The No Service status indicator appears in the information area of the handset display.

Information area

The Information area shows:

• the extension number of the handset

• a line for general information

• features and call information when the handset is in use

Feature options area

When a feature is activated, or when you are on an active call, the Feature options area shows you the action you must take to proceed. For example: Pswd. This means you must enter your mailbox password.

The Feature options area shows the label for the Ftre soft key and for the three display soft keys. These button labels appear directly above the Feature and display soft keys and to the right of the Ftre label on the display. These button labels vary depending on the feature in use.

The WLAN Handset does not support scrolling. Therefore, any features that require the ability to scroll are not supported.

DMC Portables (413X/414X) (Europe only)

The DECT Handset 413X/414X is a DECT based handset, designed to be used in connection with Nortel wireless communication solutions in potentially explosive environments. The DECT transmitter frequencies of the apparatus are harmonized for these services in the European Community.

X represents the frequency variant of the models:

2 = (1900 - 1920 MHz frequency band)


Table 57 Status indicators

No Service You are outside the coverage area and cannot receive or place calls. An audible alarm also sounds. Return to the coverage area to reestablish the connection.

Your battery pack charge is low. An audible beep also sounds. Replace your battery pack within two minutes.

You have a new voicemail message.

Melody A melody is played when the WLAN handset is turned on for the first time following a completed charge.




Refer to the DECT 413X/414X Handset User Guide (N0028550) and the DECT 4145Ex/4146Ex Handset User Guide (NN40110-103), for more information.

Figure 64 413X/414X handset

Table 5 413X/414X handset (Sheet 1 of 3)

Message indicator light

Flashes when you have a message waiting.

Volume control

Adjusts the handset and ringer volume.

Display

Shows call information, handset status icons, and guides you through features and option menus.

Headset connector

H

D

D

E

B

J

C

C

J

A

L

K

J

I

HGF

A

B

C

D


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Keys F to L activate different functions when your handset is on hook or off hook.On hook: Handset is idle (not in use).Off hook: Handset is active, call or feature in progress.

Menu key

On hook (idle) Enters the Handset Options menu.

Off hook (active) Activates a feature option.

< ( ) key

On hook (idle) Enters the Redial List menu.


> ( ) key

On hook (idle) Enters the Telephone Book menu.


( ) key

On hook (idle) Turns the handset off with a long (four second) key press.

Off hook (active) Turns the microphone off or on when you are on a call.

Feature key

On hook (idle) Turns the display on for three seconds with two rapid key presses. OR Starts a feature session.

Off hook (active) Starts or ends a feature session.OR Turns the loud speaker on with a long key press.

R ( ) key

On hook (idle)

Opens your message list with a short key press. OR Enters the text message (MSF-MAIL) menu with a long (three second) key press.

Off hook (active)

Places calls on hold.

On/Off hook key


E

F

G

H

I

J

K

L



On hook (idle)

Turns the handset on.

Off hook (active)

Ends an active call.



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181


Chapter 22Programming telephone sets: Desktop Assistant portfolio

Element Manager supports the programming of button functions for the digital and IP telephone sets. Use the Desktop Assistant family of products to customize button programming and to generate labels for telephone sets. Download the Desktop Assistant family of applications (including the LAN CTE Client) from the BCM web page. The application interface includes documentation for these applications.

The Desktop Assistant family of products consists of:

• Desktop Assistant

• Desktop Assistant Pro

• Desktop Assistant Pro AE (Administrator Edition)

Table 6 lists a comparison of the main features of each application.

The Desktop Assistant Pro AE is the administrator tool. It requires the user to log onto the BCM using the BCM security system for authentication. It provides features that the Element Manager does not currently have — designing and printing labels, saving a definition for a set, and applying that definition to another set. This application allows users to program the keys on a set, and then print the corresponding labels. The application also allows access to all the sets on the system.

Refer to the following topics for additional information:

• “Introduction to Desktop Assistant Pro — Administrator Edition” on page 185

• “Button programming” on page 188

• “Button labeling” on page 188

• “Menu bar commands” on page 186

Note: To run Desktop Assistant Pro AE, the LAN CTE Client must be running.

182 Chapter 22 Programming telephone sets: Desktop Assistant portfolio

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Table 6 Feature matrix (Sheet 1 of 4)

Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE

Overview

Target user End user End user Network administrators

Purpose Print labels for the buttons of the T-series phones.

This is a stand-alone client application installed on the user's PC.

Print labels for T or M series phones, and program button functions for digital and IP phones.

The scope of this application is sets associated with the DN of the user.

This application requires LAN CTE to connect to the BCM to program telephone set buttons. It can also run in offline mode without being connected to a BCM, for stand-alone support of label creation and printing.

Print labels for T and M series phones, and program button functions for digital and IP phones.

The scope of this application is all sets that require labeling or button programming attached to a specified BCM.

This application requires LAN CTE to connect to the BCM to program telephone set buttons. It can also run in offline mode without being connected to a BCM, for stand-alone support of label creation and printing.

Creating paper labels for telephone set buttons

Yes Yes Yes

Programming telephone set buttons

No Yes Yes

Phones supported

*Sets requiring paper labels indicated by (L)

*Sets in which buttons can be programmed using the application indicated by (P)

T7100 (L)T7208 (L)

T7316 (L)

T7406 (Wireless) (L)T7316E (L)

T24 KIM (L)

M7100 (L+P) M7208 (L+P)

M7310 (L+P)

M7324 (L+P)M7324 CAP (L+P) - labeling in online mode only

M7100N (L+P)M7310N (L+P)

M7324N (L+P)

T7100 (L)T7208 (L+P)

T7316 (L+P)

T7316E (L+P)T7406 (Wireless) (L+P)

T24 KIM (L+P) - labeling in online mode only2001 (P)

2002 (P)

2004 (P)

1120 (P)1140 (P)

M7100 (L+P) M7208 (L+P)

M 7310 (L+P)

M7324 (L+P)M7324 CAP (L+P) - labeling in online mode only

M7100N (L+P)M7310N (L+P)

M7324N (L+P)

T7100 (L)T7208 (L+P)

T7316 (L+P)

T7316E (L+P)T7406 (Wireless) (L+P)

T24 KIM (L+P) - labeling in online mode only 2001 (P)

2002 (P)

2004 (P)

1120 (P)1140 (P)

Chapter 22 Programming telephone sets: Desktop Assistant portfolio 183


Language Support Multilingual labels — French, Spanish

English only English only

Accessing Desktop Assistant features

Application download Download Desktop Assistant client from the User Applications selection on the BCM web page.

Download LAN CTE and Desktop Assistant Pro client from the User Applications selection on the BCM web page.

Download LAN CTE and Desktop Assistant Pro AE client from the Administrator Applications selection on the BCM web page.

Steps and procedures to launch and use the application

Install Desktop Assistant client application on User workstation.

User starts Desktop Assistant application.

User selects telephone set model from List of Phones.

Install Desktop Assistant Pro client application on User workstation

Install LAN CTE client on User workstation if button programming required.

User starts Desktop Assistant PRO application

Log on to the BCM is implicit through LAN CTE client

If the PC is unable to connect to the BCM through LAN CTE, then the application opens in offline mode (not connected).

Install Desktop Assistant Pro AE client application on User workstation

Install LAN CTE client on User workstation

User starts Desktop Assistant Pro AE Client application

User logs on to a BCM using BCM administrator account

User selects phone device (DN) from a menu

If you cannot connect the PC to the BCM through LAN CTE, then the application opens in offline mode (not connected)

Access to locally connected telephone sets (on user's desk)

No. Not needed. This application is not programming buttons; it is only providing a printout of labels that can be applied to the sets.

Yes. Access to all sets associated with DNs associated with your workstation (through LAN CTE)

No. This is an administrator tool, not an end user tool.

Operates in offline mode (not connected to BCM)

Yes Yes - label creation only Yes - label creation only

Operates in online mode (connected to BCM)

No Yes - label creation and button programming for own sets only

Yes - label creation and button programming

Can switch between different BCMs




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Access to networked telephone sets - online programming

No Yes, limited. Access to all sets associated with DNs associated with your workstation (via LAN CTE)

Yes. All sets managed by the BCM

Features

Selection of Telephone set(s)

User selects from menu User selects from menu User selects DN from list

Set associated with the DN is presented by the application

Can select only one DN at a time

Pictorial View of Phone Yes Yes Yes

Programmable Features None Messaging

Paging Call Logging

Set Options

Call InitializationCall Answering/Modification

Voice Mail

Call CentreHospitality

IP Features

Application FeaturesOthers (All end-user programmable features)

Messaging

Paging Call Logging

Set Options

Call InitializationCall Answering/Modification

Voice Mail

Call CentreHospitality

IP Features

Application FeaturesOthers (All end-user programmable features)

Save to File Yes, label definitions only Yes Save for a DN/Set combo.

Label, font, bkgd color, button programming.

Yes Save for a DN/Set combo.

Label, font, bkgd color, button programming.

Load Settings to phone No Yes

Can retrieve a saved file and apply to a different set of same type

One at a time; bulk operation not supported

Yes

Can retrieve a saved file and apply to a different set of same type

One at a time; bulk operation not supported

Customize fonts for labels (text size, text color, background fill color)

Yes Partial. Text color cannot be changed.

Partial. Text color cannot be changed.

Print Labels Yes Yes (N/A for IP Phones) Yes (N/A for IP Phones)

Print Preview Yes Yes (N/A for IP Phones) Yes (N/A for IP Phones)





Introduction to Desktop Assistant Pro — Administrator Edition

The Nortel Desktop Assistant Pro AE is a LAN CTE-based application that the system administrator can use to manage the configuration of desktop telephones. The following functions are available:

• button labeling including font, font size, and background color control

• label printing

• button programming of end-user accessible features (requires CTE access to devices).

• saving a telephone configuration.

• telephone feature help system.

• ability to switch between systems without exiting the program.

Desktop Assistant Pro — Administrator Edition main windowThe main window shows the following:

• menu bar

• toolbar

• telephone being programmed/labeled

• status bar See Figure 65.

Print Multiple Sets Yes No No

Help Features/Documentation

No Yes - Integrated with application. Includes bubble help over button on diagram of set type.

Yes - Integrated with application. Includes bubble help over button on diagram of set type.




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Figure 65 Desktop Assistant Pro - Administrator Edition

Menu bar commands

The menu bar in the Desktop Assistant Pro AE offers the following options for configuring your telephone set and printing your labels:

• “File menu”

• “Labels menu” on page 187

• “Phone menu” on page 187

File menu

The file menu offers the following commands:

• System — Change systems. To open the System dialog box, click File > System. From this dialog box, you can select a different BCM system.

• Phone Device — Select a device to view or program. To open the Phone Device dialog box, click File > Phone Device. From this dialog box, you can select one of the accessible BCM phone devices available.



• Save Current Settings — Save the settings from a current device in a designated file. Click File > Save Current Settings to open the Windows Save As dialog box. From this dialog box, you can select the filename under which the current device settings are saved. The default file extension for this file is pcf (Phone Configuration File).

• Load Settings — Load a previously saved configuration into the current device. Click File > Load Settings to open the Windows file open dialog box. From the file open dialog box, you can select the phone configuration file (pcf) to load into the currently selected phone device. The device that you load is accepted only if the saved device type is the same as the current device. Also note that Line appearances, Answer Keys, Hunt Group keys, Handsfree keys and Intercom keys are not end-user programmable features and, therefore, are skipped. The Load Settings command is available for offline button labeling and online phone device programming.

• Exit — Exit the Desktop Assistant Pro AE.

Labels menu

The labels menu offers the following commands:

• Print Preview — Previews the label before printing. To open the Print Preview window, click Labels > Print Preview. From this window, you can preview the labels for the current device and print them from here or close the dialog box.

• Print — Prints the label from the current device to the selected printer. To open the Print window, click Labels > Print. From this window, you can select the printer and number of copies of the current label set to print.

Phone menu

Use the phone menu to switch between the different phone types. In offline mode, the entire list of supported phones (except for the 2007,2004,2002, 2001, 1140e, 1120e, and 2033 sets) are available for labeling. In programming mode, you can select only those phones in the same class as the current one. The classes of phones are as follows:

• M7100 M7100N T7100

• M7208 T7208

• M7310 M7310N T7316 T7406

• M7324 M7324N


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• 2004 2007 1140e

• 2002 1120e

• 2001 2033

This menu also offers a set refresh command. Select this command to reset all labels to blank in offline mode. In programming mode, all buttons are queried from the set, and all labels are set to the programmed values.

Button programming

With Desktop Assistant Pro AE, you can program buttons on a set so there is no need to memorize feature codes.

You can program buttons on any valid device by right-clicking the appropriate label. At this point, you see a list of all the features you can program. Scan the list or sub-lists, and select the feature to program on that button.

Button labeling

In addition to button programming, Desktop Assistant Pro AE provides the capability to label buttons on a set. You can label buttons in offline mode or during button programming.

To label a button

1 Click the appropriate label. A cursor appears in the label area.

2 Change the text, font size, font type, or background color. You can view the current font size, font type, and background color in the toolbar at the top of the window.

Note: This application does not retain labels, font size, font type or background color between sessions. To save or restore this information, use the Save Current Settings and Load Settings on the File menu.

Button Labeling does not apply to the 2007, 2004, 2002, 2001, 1140E, 1120E, and 2033 sets because they do not have printable labels.

189


Chapter 23Telephony features

Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record.

The following divides system features in terms of how they are used. Each feature section contains both system programming and how the feature is used at the telephone.

• Features to set up telephone set features

• “Feature configuration: Answering calls” on page 195 “Feature configuration: Making calls” on page 215 “Global VoIP features” on page 141

“Using telephones for special features” on page 227 Refer to the BCM 4.0 Telephone Features User Guide (N0027160) for a quick reference about using the system features.

Also refer to:

• “System features and feature codes” on page 35 (quick reference list of codes)

• “Relocating telephones” in the BCM 4.0 Telephony Device Installation Guide (N0060609)

Features to set up telephone set featuresThese features are available only on digital and IP telephones. You can block the user from using these feature keys by setting the set lock for the telephone to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab, Set Lock drop-down list).

Contrast adjustment

The following path indicates where to access the contrast adjustment:

• Element Manager: Configuration > Telephony > Sets > All DNs > top panel - Capabilities and Preferences > bottom panel - Preferences

• Telset Admin: **CONFIG > Terminals and Sets > User prefernces > contrast

190 Chapter 23 Telephony features

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• At the telephone:

1 Press FEATURE *7.

2 Press a number from 1 to 9 (depending on your telephone).

3 Press HOLD to set your choice.

Select how you dial your calls

Digital telephones provide three methods for dialing calls:

• Standard dial: allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the handset, or press the Handsfree button.

• Automatic dial: allows you to dial a number without selecting a line. Your Prime line is selected when you start dialing a number. Your Prime line must be free to make a call.

• Pre-dial: allows you to enter a telephone number, check it, then change it before making the call. The call does not dial until you select a line or line pool, or lift the handset. You can pre-dial both external and internal numbers. However, you must select the correct type of line (external or internal) for the type of number you have entered.

• Using the system: (Note that not all telephones allow all three types of dialing).

Element Manager: Configuration > Telephony > Sets > All DNs > top panel - Capabilities and Preferences > bottom panel - Preferences

• Using the telset interface:

Telset Admin: Terminals and Sets > User prefernces > dialing opt’ns


1 Press FEATURE *82.

2 Press # to select the mode.

3 Press HOLD to store the mode.

Choosing the language for the telephone display

• Using the system:

Element Manager: Configuration > Telephony > Sets > All DNs > top panel - Capabilities and Preferences > bottom panel - Preferences


Telset Admin: Terminals and Sets > User prefernces > Language

Chapter 23 Telephony features 191



— FEATURE *501 to select Primary Language for the telephone display.

— FEATURE *502 to select Alternate Language for the telephone display.

— FEATURE *503 to select Alternate Language 2 for the telephone display.

— FEATURE *504 to select Alternate Language 3 for the telephone display. (Not available in all country profiles.)

Moving line buttons

Change the position of your line or hunt group line buttons.

To move line buttons

1 Press FEATURE *81.

2 Press the line button that you want to move.

3 Press the button to which you want to move the line.

4 Press RLS. The two buttons are exchanged.

5 Update the button label strip on your telephone.

You can block the user from using these feature keys by setting the set lock for the telephone to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab).

Receiver volume

• Using the system (determine if the handset or headset volume returns to a volume level set by the system, or to the volume set by the user):

Configuration > Telephony > Global Settings > Feature Settings > Receiver volume


Use the rocker switch under the dialpad to change the sound levels heard through your handset. This also changes the volume levels during handsfree calls.

Programming note: Handsfree speaker volume returns to the default value set at the telephone, after each call ends.

Note: Line buttons cannot be exchanged with intercom, Answer DN, or Handsfree buttons.


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Programming distinctive ringing

You can program a line or a telephone to use a distinctive ring, when alerting at a telephone. Ring types are ordered in a hierarchy. Hence, an incoming call, on a line with a higher priority ring than that assigned to the telephone, uses the line distinctive ring. If the telephone has the higher ring priority, the call uses the ring defined by the telephone.

Distinctive ring can also be defined for hunt group calls.

• Using the system:

For lines – Configuration >Telephony > Lines > Active Sets > Preferences tab

For DN records – Configuration > Telephony > Sets > Active Sets > Top panel - Capabilities and Preferences tab > Bottom panel - Preferences tab

For hunt groups: Configuration > Telephony > Hunt groups


Lines > Trunk/line data > Distinct ring

Terminals and Sets > Capabilities > Distinct ring

System progrming > Hunt groups > Distinct ring

• At the telephone (for set distinct ring, only):

1 Press FEATURE *6.

2 Enter the ring type number (1 to 4).

3 Press HOLD.

Ring volume

Adjust the volume of your telephone any time it rings.

Press FEATURE *80 until the ring is at the volume you want.

Auxiliary ringerThis optional device can be connected through the RJ21 connection to your system. The auxiliary ringer is suited to locations that require loud ringing bells or horns (for example, factories or construction sites).

Enabling or disabling the feature for:

• lines — Element Manager: Configuration > Telephony > Lines > Preferences - bottom panel

Note: There are only four distinct ring patterns in the system.

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• telephones — Element Manager: Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel (“Capabilities and Preferences - Capabilities tab” on page 54)

• ring groups — Element Manager: Configuration > Ring groups > Line settings > Aux. Ringer (“Ring Groups - Line Settings tab” on page 99)

• hunt groups — Element Manager: Configuration > Telephony > Hunt Groups > Aux. Ringer (“Hunt Groups system setup” on page 102)


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195


Chapter 24Feature configuration: Answering calls

Incoming calls can be answered or handled in a number of ways.

Refer to the following methods:

• “Answering calls directed to your telephone”

• “Answering calls not directed to your telephone” on page 196

• “Configuring privacy” on page 199

• “Holding calls” on page 202

• “Parking or transferring calls” on page 203

• “Call information” on page 211

Answering calls directed to your telephoneIf a call comes into a designated line button, you press that button to answer the call.

If there are no line buttons on your telephone, or the call rings but no line buttons light up, choose one of three ways to answer a call at your telephone:

There are three ways you can choose to answer a call that rings at your telephone:

• lift the receiver.

• press the Handsfree button and speak through the external speaker.

• answer through a headset.

Calls can also have special ring tones, depending on distinctive ring values for the lines and the telephone. Refer to “Programming distinctive ringing” on page 192.

Configuring handsfree and handsfree answerback

Enable Handsfree (HF) to use the telephone speakers or a headset.

Enable HF answerback to allow users to answer a call without lifting the handset, or to use a headset.

Note: This feature is not available on all telephones. Refer to “Configuring handsfree and handsfree answerback” on page 195.

Note: This feature is not available on all telephones.

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This feature is set on a per-telephone basis through the Element Manager.

To configure handsfree and handsfree answerback

1 Click Configuration > Telephony > Sets > Active Sets select the DN record for the telephone for which you want to enable or disable handsfree.


3 In the bottom frame, click the Capabilities tab.

4 Set the Handsfree and HF answerback fields.

Handsfree speaker volume: The handsfree speaker volume returns to the telephone volume default setting, after a call is released.

Listen to a call as a group: This feature (FEATURE 802) allows more than one person to listen to a telephone, without the caller hearing everyone in the group (the handset is off-hook).

For general information about how handsfree and mute works, refer to the overview information.

Through the **CONFIG telset interface

Terminals and Sets > Capabilities > Handsfree and HF Answerback

Answering calls not directed to your telephoneThere are a number of features you can use to answer incoming calls that do not come directly to your line or intercom buttons.

Refer to the following features:

• “Call Queuing”

• “Directed Pickup”

• “Pickup Group” on page 197

• “Answer DNs” on page 198

Call Queuing

This feature allows you to answer the next incoming call on your telephone, based on call priority. Call priority is based on waiting time. The caller that has waited the longest is answered first.

To use call queuing: Press FEATURE 801.

Directed Pickup

This feature allows a user to answer any ringing telephone in the system.

Note: The handsfree and handsfree answerback feature is not available on telephones with no speakerphone capability (2001, 7000, 7100),

Chapter 24 Feature configuration: Answering calls 197


Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system.

Enabling the feature:

In Element Manager (Configuration > Telephony > Global Settings > Feature Settings), select the check box to enable the feature for the entire system.

Pickup Group

This feature allows the user to answer calls on another telephone in the same pickup group.

To add a telephone to a pickup group

1 Click Configuration > Telephony > Sets > All DNs, select the DN record for the telephone for which you want to enable or disable Pickup Group.


3 In the bottom frame, click the Capabilities tab.

4 In the Pickup group field, enter a group number.

Using the feature

Enter FEATURE 75. The external call that has been ringing the longest is answered first.

Trunk Answer

This feature is only active when a ringing service schedule is running. It allows a user to answer a ringing call in any area in the system, from any telephone in the system. The line being answered does not have to appear, or ring, at the telephone being used to answer the call.

Press FEATURE 800.

To allow trunk answer

1 Assign the telephone to a ringing group.

2 Create a ringing group schedule, if necessary.

When the schedule is active, this feature is active.

To block user access

You can block the user from using the feature keys by setting the telephone set lock to Full.

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to restrict trunk answer.

2 Click the Restrictions tab.


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3 Click the Set restrictions tab in the bottom frame.

4 Beside the appropriate schedule, enter Full.

Answer DNs

Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign a maximum of eight answer DNs to a telephone. You cannot assign Answer DNs to analog telephones, or to Model 7000 or 7100 telephones.

Determining which calls alert

You can also determine which calls alert at Answer DNs.

Under Configuration > Telephony > Global Settings > Feature Settings, beside Answer keys, choose the level of support. Refer to “Answer DN answer key levels” on page 78.

Assigning Answer DNs to telephones

Answer DNs are assigned on a per-telephone basis by the system administrator.

To assign an Answer DN

1 Ensure that the telephone you want to assign with Answer DNs has available memory buttons with indicators.

2 Click Configuration > Telephony > Sets > Active Sets, under the Line Access tab, choose the DN record for the telephone where you want to add Answer DNs.

3 In the bottom panel, click the Answer DNs tab.

4 Use Add to enter a valid DN, and indicate how the call alerts at the telephone.

5 Click OK to save the record.

Answering a call coming to an Answer DN

The Answer DN button presents an incoming call as a flashing indicator.

Warning: This setting affects all Answer DNs on the system. Some features, such as Hunt group overflow, require the setting to be either Enhanced or Extended. However, if you assign Answer DNs to Contact Center telephones, the setting must be Basic. Therefore, you must coordinate how your system uses Answer DNs.



To answer the call, lift the handset, use handsfree or headset, and press the button beside the indicator. The call is transferred to your telephone, freeing up the line on the originating telephone.

Configuring privacyTo maintain your privacy, or if you do not want to be disturbed, you can choose not to answer a call, or you can use one of the features described below.

If you choose not to answer the call, the Delayed ring transfer setting determines how many rings occur before the call is transferred to the prime telephone. (Configuration > Telephony > Global Settings > Feature Settings).

Refer to the following methods to configure privacy:

• “Do Not Disturb”

• “DND on Busy”

• “Turn Privacy on or off” on page 200

• “Intrusion controls” on page 202

Do Not Disturb

Forward your calls to a designated prime telephone, when there is no other telephone assigned with the line. An internal caller receives a display indicating that the telephone has Do Not Disturb active. They can either call back, or use the Priority call feature to override the feature.

DND on Busy

When you are busy on a call and a second call comes in, your telephone alerts you to the second call with a light ring. If you find this second-call ring disruptive, assign Do Not Disturb (DND) on Busy to prevent a second call.

If this feature is active, the line indicator for an external incoming call flashes, but your telephone does not ring.

• Internal and private network callers hear a busy tone instead of ringing when you are on the telephone.

Note: The Answer DN also can be used as an autodial button to the assigned telephone. The indicator beside the Answer DN button must be idle to enable this feature.

Note: If call logging is enabled for the telephone, then calls received through Answer DN are logged at the receiving telephone that answers the call.


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• External callers are transferred to the Prime set used in your system, or to your voice mail. Forward on Busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller hears a busy tone, or the call is routed to the Prime set for the target line or to the voice mail system, even if DND on Busy is programmed.

Programming a telephone for DND on Busy

This feature is programmed on a per-telephone basis.

To program a telephone for DND on Busy

1 Ensure that target lines are programmed to route the unanswered call correctly.

2 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone to which you want to reroute second calls.


4 In the bottom panel, click the Capabilities tab.

5 Select the DND on Busy check box.

Allowing Do Not Disturb on a telephone

This feature is programmed on a per-telephone basis.

Using the feature

Press FEATURE 85 to activate the feature.

Use FEATURE #85 to cancel DND.

Do Not Disturb also prevents voice calls from alerting at your telephone. Voice calls appear as normal intercom calls.

Blocking user access

You can block the user from using this feature key by setting the set lock for the telephone to Full. (Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list).

Turn Privacy on or off

When you have lines assigned to more than one telephone, anyone with the line appearance can answer a call, or join a call in progress. To provide exclusive access for a user, you can program privacy on a line, in which case, only one person at a time can use the line. (This does not apply to target lines.)



Programming privacy on a line

The privacy setting only applies to lines that are assigned individually to telephones.

Lines in line pools do not have this feature.

To program privacy on a line

1 Click Configuration > Telephony > Lines > Active Physical Lines, choose the line for which you want to assign privacy.

2 In the bottom panel, click the Preferences tab.

3 Beside Trunk mode, choose Unspr (unsupervised) from the drop-down list.

Programming a line to automatically enable privacy

You can program some lines to make a call private automatically.

To automatically enable privacy on a line

1 Click Configuration > Telephony > Lines > Active Physical Lines, select the line for which you want to automatically enable privacy.


3 Select the Auto privacy check box.

4 If the line is part of a line pool, ensure that all other lines in the pool also have this feature enabled.

Using the Privacy feature

Press FEATURE 83 to change the privacy setting on the line

• If a line normally has privacy, this permits another telephone, which shares the line, to join your call by selecting the line while you are using it.

• If a line normally has privacy disabled, this prevents another telephone, which shares the line from joining your call by selecting the line while you are using it.

• The privacy setting is re-established when you end your call, or when you enter the Privacy feature code again.

When another telephone joins a call on a non-private line, the participants on the call hear a tone, and a message appears on the display.

Note: Privacy control cannot be used for internal or conference calls.


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You can block the user from using this feature key by setting the telephone set lock to Full. (Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list).

Intrusion controls

If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system, the attendant can use the break-in feature to interrupt a call, regardless of any other settings on your line. The exception is if you have a higher intrusion priority than the attendant. If this is the situation, the attendant is forced to camp the call at your telephone, or redirect the call elsewhere in the system.

Setting intrusion controls

This feature is set on a per-telephone basis.

To set intrusion controls

1 Determine the intrusion level of the attendant telephone.

2 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to change the intrusion level.



5 Select a level from the Intrusion protection level drop-down list.

Holding callsAfter you answer a call, you can transfer the call, look up some information, or answer another call. Use the Hold feature to place a call on hold.

Refer to the following methods to place a call on hold:

• “Using Hold”

• “Hold automatically (autohold)”

• “Hold a call exclusively” on page 203

Using Hold

Place a call on hold by pressing HOLD.

If you have system wide call appearance (SWCA) keys defined, this can also place the call on a SWCA key, and allow others to answer the call. Refer to the SWCA section for more details.

To retrieve the call, press the held line button, or press the Hold button a second time if there is no line button.



There is no system programming for this feature: it is always active if the telephone has a Hold button.

Hold automatically (autohold)

A line or the telephone can be programmed to automatically place an active call on hold while answering another call, or placing a call.

Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle between active calls.

FEATURE 73 activates this feature. FEATURE #73 cancels the feature.

To program full autohold on a line

1 Click Configuration > Telephony > Lines > Active Physical Lines, select the line record for which you want to enable Full autohold.

2 In the bottom frame, under the Preferences tab, select the Full autohold check box.

To program auto hold on a telephone

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to enable auto hold.



4 Select the Auto hold check box.

Hold a call exclusively

You can put a call on Exclusive Hold so that the calls can be retrieved only at your telephone.

To program Exclusive Hold

FEATURE 79 or FEATURE HOLD

There is no system programming for this feature.

Parking or transferring callsCalls coming in can be transferred after they are answered, or automatically transferred if they are not answered at the target telephone.

These features include:

• “Transfer (answered) calls” on page 204

• “Transfer (unanswered) calls” on page 204


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• “Line redirection” on page 205

• “Call forward (unanswered) calls” on page 206

• “Camp-on” on page 207

• “Call Park” on page 208

• “Callback” on page 209

• “Sharing calls by parking on SWCA buttons” on page 209

Transfer (answered) calls

When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network.

Setting up a transfer callback timer

If an external call is transferred to a busy internal or network extension, or is not answered after a number of rings (preset), the call automatically rings you back. A system timer determines how long the system waits for a transferred call to be answered, before it returns the call to the original answering telephone.

System settings: Transfer callback timeout

To use the transfer feature

1 Make or answer a call.

2 Press FEATURE 70. The call is placed on temporary hold.

3 Enter the number to which the call is to be transferred.

4 Stay on the line to speak to the person first.

5 Press RLS to complete the transfer.

Cancel feature: FEATURE #70, or simply press held line.

Transfer (unanswered) calls

Telephones which do not use call forward to a voice mail system, can be programmed to forward unanswered external calls to a designated prime telephone.

Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.



To transfer unanswered calls

1 Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN of the set to which you want to transfer the calls.

2 In the Fwd No Answer field under the Properties tab in the bottom panel, enter the number of the telephone to which incoming calls are to be redirected.

Line redirection

When you answer a call, you can redirect the line to an external number. When redirected, all incoming calls on that line are directed to the external number. You can configure a tone to sound on your telephone when a redirection occurs.

Lines can also be redirected through system programming. In this case, redirection can be removed only through system programming.

To redirect lines from the system

1 Click Configuration > Telephony > Lines > Active Physical Lines, select the line you want to redirect (ensure that the line is not in a line pool).


3 In the Redirect to field, enter the number to which to redirect the calls.

4 Enter a remote number. Ensure that the routing codes are included.

5 To turn off redirect, delete the remote number from the field.

Allowing redirect

You can enable the redirect feature on a telephone-by-telephone basis.

To allow redirect

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to allow the redirect feature.



4 Select the Allow redirect check box.

Setting a redirect tone

You can cause a short ring to occur when a line is redirected using FEATURE 84. This is set for each telephone.


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To set a redirect tone

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to create a redirect tone.



4 Select the Redirect ring check box.

To redirect lines at the telephone

1 Press FEATURE 84.

2 Enter the external telephone number where you want the call to transfer.

Cancel feature: FEATURE #84

Call forward (unanswered) calls

You can set up a telephone to send calls to another telephone automatically, or to a voice mail box if the telephone is not answered, or if it rings busy. This feature can be programmed from the system for each telephone, as well as at the telephone.

Programming call forward on the system

Using system programming, you can forward calls internally or externally if the telephone is unanswered, if the telephone is busy, or you can forward all calls to an external number.

To program call forward on the system

1 Determine the dial string for the telephone to which the calls are to be forwarded. Include routing codes if the telephone is external to the system.

2 Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN record for the telephone for which you want to configure call forward.

3 In the bottom panel, under the Properties tab, enter the dial string where to forward the call.

Fwd No Answer: Calls are forwarded to the entered dial string after a set number of rings.

Note: Model 7000 and 7100 digital telephones, and 2001 IP telephones, do not support this feature.

Note: Ensure that this entry is less than the Delayed ring transfer setting (Configuration > Telephony > Global Settings > Feature Settings).



Fwd Delay: Enter the number of rings before the system forwards the call.

Fwd Busy: Calls are forwarded to the entered dial string immediately, if the target telephone is busy.

Fwd All: All calls are forwarded to the indicated number immediately.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls:

• if you program Fwd No Answer and Fwd Busy, use the internal number of your voice mail as the destination.

• if your voice messaging system or service automatically retrieves calls, make the ring delay greater than the delay used by your voice mail system.

• if the voice mail system is on a remote system, ensure that the correct destination codes are added to the voice mail forwarding dial string.

• if calls are being forwarded to telephones or voice mail outside the system, ensure that Allow redirect is selected for the telephones.

To use Call Forward at the telephone

1 Get the DN (internal), or the destination code and telephone number (external private network), for the destination telephone.

2 Enter FEATURE 4.

3 Enter the dial string of the telephone to which you want your calls transferred.


To block user access

You can block the user from using the call forward feature by setting the Set Lock for the telephone to Full. (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Set Lock drop-down list).

Camp-on

Use this feature to reroute an answered call to another telephone, and to park the call at the other telephone if all lines to the telephone are busy. The target telephone displays a message, indicating a camped call, and a tone occurs. When a line becomes available, the call is uncamped and transferred to the available line.

Note: If the call forward destination is external, ensure the DN has Allow Redirect enabled.


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Centralized voice mail, Meridian: If your system is part of a private network that uses the Meridian call attendant as part of a centralized voice mail system, the attendant can use camp-on to camp a call on any telephone in any system on the network.

Setting the timer

The system camps a call for a specified length of time before it returns the call to the original answering telephone. Set the timer under Configuration > Telephony > Global Settings > Feature Settings.

To use Camp-on

1 Press FEATURE 82.

2 Dial the extension of the receiving telephone.

Call Park

You can park a call on the system that can be accessed from any telephone on the system.

Calls are parked on a three-digit park code. The first digit of the code is a system access code. The last two digits range from 01 to 25. (FEATURE 74)

You can also set a delay period for when the call returns to the telephone from which it was parked; under Configuration > Telephony > Global Settings > Feature Settings. You can also determine the order used to assign the codes (Park mode).

Setting up the call park access code

The park prefix must be unique from any other access code (Default: 1).

Configuration > Telephony > Dialing Plan > General (Access Codes subpanel)

Setting up park timeout

Determine how many minutes the system waits between parking a call and returning the call to the original answering telephone.

Configuration > Telephony > Global Settings > Feature Settings > Timers subpanel

Determining the order in which call park codes are assigned to calls

Configuration > Telephony > Global Settings > Feature Settings > Park mode

To park a call

1 Enter FEATURE 74.

2 The display shows a three-digit retrieval code (*X01-X24).

3 Note the code, and inform other users about the parked call.



*X is the assigned access code.

To retrieve a parked call

1 On any system telephone, press an intercom button.

2 Dial the retrieval code (*X01-X024).

On the model 7000 and 7100 digital telephones and 2001 IP telephones, lift the handset, and dial the retrieval code *X25.

*X is the assigned access code.

Callback

When you direct an answered call to another telephone, the system monitors the call to ensure it is answered. If no one answers the call within a set length of time, the system returns the call to you.

To set the number of rings before the call is transferred back:

Click Configuration > Telephony > Global Settings > Feature Settings, in the Timers subpanel, select the number of rings from the Transfer callback timeout drop-down list.

Sharing calls by parking on SWCA buttons

System wide call appearance (SWCA) keys allow you to control call park and retrieval features on any type of line across the local system. These features expand the BCM call park and call retrieve features by providing visual indications of the status of any call parked on an SWCA button with indicators. The calls can also be controlled by directly entering the SWCA feature codes.

You can use SWCA programming to define logical groups of telephones. Each group can be assigned a set of the SWCA codes, which allows them to pass calls within the group. Each telephone in the group also displays the current status of the call, so users can determine which calls are being handled.

Configuring SWCA system controls

The following procedure describes how to perform the system configuration for the SWCA feature.

To configure the SWCA system controls

1 Check that the Call Park Access code has a digit entered as a value.

Programming note: If the value is set to None, the SWCA feature does not work.

2 Choose one of the following configurations for the SWCA controls for your system (Configuration > Telephony > Global Settings > Advanced Feature Settings > SWCA panel).


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Configuration one If you want all incoming calls to auto-associate to SWCA assignments on the receiving telephone:

a To auto-associate SWCA key to call, select Automatically - life of call.

b To include I/C calls when auto-associating, select the check box.

c To invoke SWCA parking by Hold, select the check box.

d To include I/C calls when invoked by Hold, select the check box.

Configuration two If you want incoming calls to auto-associate to SWCA assignments on the receiving telephone, but you want calls on hold to remain on hold at the receiving telephone, unless the user presses a SWCA button, or enters a SWCA code:

a To auto-associate SWCA key to call, select Automatically - life of call.

b To include I/C calls when auto-associating, select the check box.

c To invoke SWCA parking by Hold, clear the check box.

d Include I/C calls when invoked by Hold is not applicable in this configuration.

Configuration three If you want external incoming calls to auto-associate to SWCA assignments on the receiving telephone, but you want all intercom calls to require manual parking:

a To auto-associate SWCA key to call, select the Automatically - life of call.

b To include I/C calls when auto-associating, clear the check box.

c To invoke SWCA parking by Hold, select the check box.

d To include I/C calls when invoked by Hold, clear the check box.

Configuration four If you want all calls to require the user to press a SWCA button, or enter a SWCA code:

a To auto-associate SWCA key to call, select either Manually- while parked or Manually - life of call.

b Include I/C calls when auto-associating is not applicable in this configuration.

c To invoke SWCA parking by Hold, clear the check box.

d To include I/C calls when invoked by Hold is not applicable in this configuration.

3 Configure the SWCA keys to indicator memory buttons on the telephones.

Refer to “Programming memory buttons” on page 224 for details about programming memory buttons at the telephone.

4 Label the buttons.



5 Let the users know how the SWCA buttons work, and which SWCA codes are available to them.

Using the SWCA

Refer to the System-wide Call Appearance (SWCA) Features Card.

Call informationYou can view, or track, call information using these features:

• “Malicious Caller ID (MCID)”

• “Call log” on page 212

Call display information

If the telephone is programmed to allow CLID, the telephone displays the name, number, or line name of a ringing or active call. If the call is redirected, you can view redirection information.

To allow call display

1 Press FEATURE 811. Displays the CLID of the active or ringing call.

2 Press # to move through the information displays.

Call duration timer

Briefly displays the approximate length of your current or most recent call.

Activate feature: FEATURE 77

Time and date display

• Static display changes the first line of the display to show the current time and date (based on system time).

Activate feature: FEATURE 806.


• Active call display briefly displays the time and date.


Note: A user can park a call on any SWCA code; however only SWCA codes assigned to a telephone can be used to retrieve SWCA calls.


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Malicious Caller ID (MCID)

This feature records caller information at the central office for the last external call on the active ETSI ISDN line. This feature must be available from your service provider before you can activate it in your system.

If this service is active on the line, you must press FEATURE 897 within 30 seconds after a caller hangs up, and before you hang up.

Enabling the feature on the system:

Configuration > Telephony > Dialing Plan > Private Network > ETSI > MCID

Call log

If your system has the appropriate equipment, and you subscribe to the call information feature supplied by your service provider, you can record information about calls received on an external line. The line does not need to be assigned to the telephone that receives the call in order for the information to be logged, nor does an assigned line need to be a ringing line to log a call. ISDN service packages that come with calling line identification (CLID) can supply the same feature. Refer to “Setting call log space for the system” on page 212 and “Using the Call Log feature” on page 214.

Setting call log space for the system

The call log space heading allows you to reallocate the Call log space equally to all telephones in your system.

To reset call log space

1 Click Configuration > Telephony > Global Settings > Advanced Feature Settings.

2 Click the Reset Logs button. The Reset Call Log Space dialog box appears.

3 Enter the Space per log, and the # of sets with logs.

4 Click OK. A dialog box appears, warning you that all existing logs are cleared if you reset logs.

Note: This feature is available only on an ETSI ISDN line.

Warning: Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system. Reallocating Call log space can destroy Call log data at telephones that lose space. There are 600 Call log spaces available in the system. There are no spaces allocated by default. Changing the space allocation using Log defaults defines the log space available to all telephones in the system.



5 Click OK to reallocate the log space and clear all user logs. Click Cancel if you do not want to clear user logs. In this case, the call log space is not reallocated.

Table 58 explains the type of content for the two fields in the dialog box.


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Set call log options

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel

Reset Call Log Password

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel

Using the Call Log feature

This feature allows users to:

— manually log a call (FEATURE 813)

— delete old log items (FEATURE 815)

— view the log (FEATURE 812) or about a current call (FEATURE 811)

— view charges for a call (FEATURE 818)

— view details about a specific item

— make a call using a call log entry

Information, such as long distance indicator and the caller name and number, may not show in the log. The appearance depends on the Call Display services provided by your local telephone company, and the local telephone company of the caller.

Auto bumping

Ensure that you have auto bumping (FEATURE 815) enabled on any telephones that have call logging active; otherwise, the logs fill up, and subsequent calls are not logged.

LogIt

Store caller information for your current call in your Call Log.


Table 58 Call log options


Space per log <three digits> Type a three-digit number, for example, 020, to give each set 20 spaces.

# of sets with logs <read-only> Lists the number of sets that have logs. If you click OK on this dialog, these logs are deleted.

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Chapter 25Feature configuration: Making calls

The following describes the features the system user can configure, or use to place outgoing calls.

• “Blocking user access to feature programming” on page 215

• “Protecting outgoing call privacy” on page 215

• “Managing a busy signal on an internal call” on page 216

• “Other ways of communicating with internal users” on page 216

• “Dialing shortcuts” on page 222

Blocking user access to feature programmingYou can block the user from using this feature key by setting the set lock for the telephone to Full (Configuration > Telephony > Sets > Active Sets > Restrictions > Properties > Set Lock drop-down list).

To block user access to feature programming

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to restrict.

2 Click the Restrictions tab.

3 On the Properties tab set lock to None, Partial, or Full. None - allows access to all features. Partial - prevents programming autodial buttons and user speed dial. Full - no feature programming is allowed.

Protecting outgoing call privacyOutgoing calls contain name and number information that displays on the target telephone, if this information is supported on the line, at the switch, and by the telephone.

You can block this information for outgoing calls using the ONN (outgoing name and number) blocking code.

For details about setting up ONN blocking on the system and for telephones, refer to “Programming outgoing CLID” in the BCM 4.0 Networking Configuration Guide (N0060606).



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Managing a busy signal on an internal callThe following features can be used when the internal number you dialed is busy.

• “Priority Call” on page 216

• “Ring Again” on page 216

• “Leaving a message” on page 217

Priority Call

If your call is urgent, use this code to override a busy signal, or Do Not Disturb. This feature must be enabled in programming on the initiating set. This feature is set to off by default.

Allowing a telephone to make priority calls

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab > Capabilities tab - bottom panel

To allow a telephone to make priority calls

1 While the DN is ringing, enter FEATURE 69, or the priority softkey, on a two-line display set.

You are connected directly to the other person, unless they are on another call. That person has the option of pressing FEATURE 85 (Do Not Disturb) to block the call. On two-line display telephones, the user also has the option of pressing the BLOCK SoftKey.

Ring Again

Use this code to have the system to notify you when a telephone you want to call is no longer busy, or becomes available.

There is no system programming to allow/disallow this feature.

Activate feature: While on the call, enter FEATURE 2.

Cancel feature: Enter FEATURE #2.

Other ways of communicating with internal usersIf you cannot reach a person, or if you want to reach more than one person, there are other methods of communication, including:

• “Leaving a message” on page 217

• “Paging” on page 217

Note: Your telephone intrusion level must be equal to, or greater than, the telephone you are calling (“Intrusion controls” on page 202).

Chapter 25 Feature configuration: Making calls 217


• “Making announcements to individuals (Voice Call)” on page 219

• “Create a conference call” on page 220

Leaving a message

The message feature is a standard system feature and has no specific programming. However, some telephones and remote voice mail systems can require programming to ensure that message waiting indicators (MWI) perform as expected.

This feature allows you to leave a message on the display of another telephone in your system, or to analog telephones connected to an Analog Station Module (ASM/ASM8+). The Messages feature indicates if you have any messages waiting.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages. To keep a record of external voice mail messages, you must have access to an external Voice Messaging service with visual message waiting indication and a BCM digital telephone.

User messaging codes:

• Send message – FEATURE 1 (Cancel using FEATURE #1).

• View and reply to message – FEATURE 65.

• Cancel Message Waiting – FEATURE #65.

• Erasing a message while viewing a message – Press Hold.

Paging

If you are unable to reach a person by telephone, or you want to deliver the same message to more than one person, use the page feature.

This feature allows you to make page announcements in various ways, depending on the audience you are trying to reach.

Feature constraints:

• Telephones that do not have external speakers can initiate pages, but cannot receive pages (7000 and 7100 digital telephones and the 2001 IP telephone).

• Using Page with external equipment: When you make a page that uses external paging equipment (external page or combined page), the DTMF Long Tones feature automatically activates for the external paging system only, thus allowing you to control optional equipment with the DTMF Long Tones feature.

• You can have a maximum of 50 digital telephones or a maximum of 60 IP telephones in a page zone.

• Business Series Terminals note: If the active call is on mute when the page comes in, it does not return to mute when the call comes off hold after the page.This is only applicable if the set has Auto Hold for incoming page enabled. Sets cannot receive a page if the set is in use.


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Configuring system settings for page

Page is a standard system feature. However, there are two system settings that you must confirm or change, depending on your requirements. To configure the system settings for the page feature in Element Manager, navigate to Configuration > Telephony > Global Settings > Feature Settings.

To configure system settings for page

1 Select the Page tone check box, on the Feature Settings panel, if you want a tone to sound before a page announcement, or if you want the page announcement to just occur.

2 On the Timers panel, in the Page timeout drop-down list, select the amount of time before the page automatically disconnects.

Setting the page timeout

Page announcements are programmed to time-out after a preselected amount of time that is set, by your System Administrator, under the Timers heading.

Configuring telephone settings for page

This procedure describes how to determine individual telephone access to the page feature and how the system handles page broadcasts. To configure a telephone for the page feature in Element Manager, navigate to Configuration > Telephony > Sets > Active Sets.

To configure telephone settings for page



3 Select the DN for the telephone where you want to define the page feature.

4 On the bottom frame, under the Capabilities tab:

• Select the Paging check box if you want the telephone to have access to the paging feature.

• Beside Page zone, enter the number of the zone that the telephone is to be part of for pages. Enter None if you do not want the set to receive a page.

Setting Auto hold on incoming pages

If this Page feature is enabled, telephones with active calls that receive internal pages have the active call placed on hold for the duration of the page. When the page message is finished, the active call is removed from hold.

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > Capabilities



Business Series Terminals note: If the active call is on mute when the page comes in, the call is not returned to mute when the call comes off hold.

Making a page announcement

Internal page: Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones.

To make a page announcement

1 Enter FEATURE 61.

2 Press 0 to 6 to page a specific zone.

External page: Make a page announcement through an external loudspeaker system.

1 Enter FEATURE 62.

Internal and external page: Make a page announcement through both your telephone speaker and an external loudspeaker system. Zone 0 pages all zones.

1 Enter FEATURE 63.

2 Press 0 to 6 to page a specific zone.

Making announcements to individuals (Voice Call)

Use the Voice Call feature if you want to make an announcement through a specific telephone speaker.

Voice Call is a standard system feature, and does not require any programming to activate or deactivate the feature.

Feature constraints:

• Enable HF answerback if you want to respond to a voice call without lifting the handset.

• Telephones that do not have handsfree capability receive voice calls as ringing calls (7000 and 7100 digital phones, 2001 IP phones, and analog telephones).

Making a voice announcement

Make a voice announcement, or begin a conversation, through the speaker of another telephone without first making the other telephone ring.

To make a voice announcement

1 Enter FEATURE 66.

2 Speak through your handset using handsfree, or a headset.

Note: Voice calls made to portable handsets, as well as the BST cordless handset, occur as a ringing call.


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Preventing voice announcements at a telephone

Prevent your telephone from receiving voice announcements by using:

FEATURE 88 or FEATURE 85 (Do not Disturb)

Create a conference call

You can establish calls to two people at the same time, and allow each caller to hear the other two callers. You must have at least two intercom paths assigned to your telephone to initiate a conference call.

The person who establishes the conference call has several options available to provide control within a conference call.

• remove callers temporarily (put on Hold), or permanently

• split the conference into two separate calls

• leave the conference, and allow the other two callers to remain connected

Setting a conference tone

If your profile allows it, you can configure the system to sound a tone when a conference call is established.

Configuration > Telephony > Global Settings > Feature Settings

To set up a 3-party conference call

1 Place or answer the first call.

2 Put the first call on hold.

3 Place or answer the second call.

4 After the second call is connected, press FEATURE 3

5 Press the line or intercom button of the first held call (not required on the 7100 digital phones).

6 Press RLS to end the conference call.

To set up an Ad-hoc multiparty conference call

1 Complete the procedure for the 3-party conference call.

2 The conference master enters FEATURE 807 or presses the NEWCALL softkey. The conference is placed on hold.

3 Dial the fourth party number. The fourth party answers the call.



4 The conference master enters FEATURE 3 to create an ad-hoc multiparty conference.

Other conference features:

• Remove yourself from the conference permanently: FEATURE 70.

• Put the conference on hold at one telephone: Press HOLD.

• Split a conference: Press the line, or intercom button, of one caller to consult privately while the other caller is on hold.

Re-establish the conference: Press FEATURE 3, and select the held line.

• Disconnect one party:

a Press the line, or intercom button, of the caller you want to disconnect, then press RLS.

b Press the line, or intercom button, of the remaining caller to resume your conversation.

• Independently hold two calls: Press the line or intercom button of the first caller, then press HOLD. The second caller is put on hold automatically.

Re-establish the call: Press the line or intercom button to retrieve one call from hold, press FEATURE 3, then retrieve the second call from hold.

• Release privacy to create a conference call:

Note: A conference participant can also add parties to the conference by placing the conference on hold and calling a fourth party on a free intercom key. The fourth caller is placed into conference when the participant enters FEATURE 3. The participant placing that call is then a conference master for an ad-hoc multiparty conference

Note: This procedure can be repeated to include up to 40 conferences.

Note: The other two callers remain connected. (Some external lines may not support this feature. Ask your System Administrator.)

Note: For FEATURE 70 to work, at least one of the calls must be incoming.

Note: The other two callers can continue to talk to each other.


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With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation to form a conference. All the rules for a conference apply; however, there is one line in use, instead of the normal two. This means that you cannot split a conference using Privacy.

a Press FEATURE 83.

b Tell the other person to press the line button and join your conversation.

Send Hookswitch or DTMF during a conference call

Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch, or DTMF dialing request, without leaving the conference.

Allowing the feature:

Configuration > Telephony > Global Settings > Feature Settings > Force auto/spd dial over ic/conf

• If you want the other set to hear DTMF tones during dial, ensure that the Long Tones feature is active (FEATURE 808).

• If you want to add someone to the conference through the trunk, use the button marked Link (FEATURE 71).

Dialing shortcutsUse the following features to save time when dialing:

• “Last Number Redial” on page 222

• “Saved Number Redial” on page 223

• “Autodial” on page 223

• “Speed dialing” on page 223

• “Programming memory buttons” on page 224

Last Number Redial

If the number you want to dial is the last number dialed from your telephone, use this feature to redial the external number.

Note: Only two BCM telephones and the external caller can take part in this kind of conference.

Note: This feature is not available for 20XX IP telephones, since they cannot receive long or short tones.



Allowing the feature

You enable last number redial for each telephone through the restriction programming.

Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties > Allow Last Number check box

Using the feature

Press FEATURE 5.

Saved Number Redial

Use this feature to save a number from an existing call, or from an autodial button, so that you can call the number later. Each telephone can save only one number at a time.

Allowing the feature

Enable last saved redial for each telephone through the restriction programming.

Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties > Allow Saved Number

To allow last number redial

1 While on the call, enter FEATURE 67.

2 When your telephone is idle, enter FEATURE 67.

Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers. When you program an external autodial, you must specify a path out of the system. You can also program autodial buttons with speed dial codes.

Programming DN records memory buttons for autodial:

Configuration > Telephony > Sets > All DNs > Capabilities and Preferences > Button programming

For information about programming memory buttons on the telephone, refer to “Programming memory buttons” on page 224.

Speed dialing

BCM provides two types of speed dialing:

Note: This feature records a maximum of 24 digits.


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• System Speed Dial programming allows you to assign two or three-digit speed dial codes to the external numbers called most often. You can set the system to have 01 to 70 codes or 001 to 255 codes.

• User speed dial numbers can be programmed during telephone DN record configuration, or at the telephones by the users (71-94).

To program speed dials in the DN record

1 DN record, select the telephone you want to program.

2 Select the Capabilities and Preferences tab.

3 Select the User Speed Dial tab.

4 Select Add.

5 Enter in User Speed Dials 71-94.

6 Enter FEATURE 0, and the system or user speed dial code.

To program user speed dials at the telephone

1 Enter FEATURE *4.

2 Enter a two-digit code from 71 to 94.

3 Specify the external line by pressing a line button, a line pool button, or the intercom button. (If you do not specify the external line, the system uses the prime line for the DN.)

4 Dial the telephone number you want to program (up to 24 digits).

5 Press HOLD.

6 Record the code and number you programmed.


You can block the user from using this feature by setting the telephone set lock to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab > Set Lock drop-down list).

Programming memory buttons

The telephones with programmable memory buttons are given a default set of button assignments when the system is set up. The system administrator can change these defaults in system programming. The user can also program memory buttons for autodial and feature codes, as well as move button assignments to suit their working style.

If you want to remove a feature from a key, either replace it with another feature, or program it with a Blank external autodial.

The feature codes in this section allow you to program a memory key, and to view the information currently on a key.




You can block the user from using this feature by setting the telephone Set Lock to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab > Set Lock drop-down list).

To view the feature that is currently assigned to a button

1 Press FEATURE *0 (button inquiry).

2 Press the memory key for which you want to view programming.

To check for your DN number, press an intercom key.

To configure memory buttons for features

1 Press FEATURE *3.

2 Enter the feature code, auto dial, speed dial feature code and number, or SWCA code that you want to program on your telephone.

To erase a memory button

1 Press FEATURE *1.

2 Press the memory key you want to erase.

3 Press OK.

To store more than one number or code on one button

1 Press FEATURE *9 to insert a break point between numbers or codes.

You can program up to four numbers or codes separated by break points per memory key.

2 To use: The first press of the button dials the first number. Pressing the button a second time dials the next number.

External call codes

Call code features can be part of dial strings for calls to external numbers. These codes allow various actions to occur as part of the dialing sequence.

Note: Using this feature overrides programming entered by the system administrator. You cannot change buttons that have handsfree, lines, intercom lines, or Answer DNs assigned to them.

Note: You cannot erase buttons assigned with lines, Answer DNs, or intercom keys.


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You can use special alphabetical designators in the following features when you are entering the dial strings from the Element Manager:

• hotline external number

• call forward to external numbers

• system and user speed dial numbers

• telephone and CAP button external number (auto dial)

• lines: Redirect to:

• routing dial string

• ONN block for Tone and BRI

• voice message center number

Table 59 External call codes and definitions

LinkFEATURE 71LN

Generate a Link signal to access a PBX or other host exchange.If you connect the system to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH. You can include the Link signal as part of a longer stored sequence on an external autodial button, or in a speed dial code. The Link symbol uses two of the 24 spaces in a dialing sequence. (FEATURE 71)

Note: This feature must be enabled under the restrictions for the telephone.

Pause

FEATURE 78P

Program within an external auto-dial sequence to insert a 1.5-second delay.

This feature enters a 1.5-second delay in a dialing sequence on an external line. The use of this feature is required often for signaling remote devices, such as answering machines, or when accessing PBX features or host systems. You can program more than one pause in an external auto dial or speed dial sequence. (FEATURE 78)Note: This feature is not supported on ISDN trunks.

Run/StopFEATURE *9B

Insert a break point into a sequence of dialed numbers or characters used for automatic dialing. This is necessary when you are connecting to a PBX or similar host system. For example, if a company has an automated attendant that instructs you to dial an internal number you need, you can program the company number, a Run/Stop, then the internal number on one external autodial button.

The Run/Stop symbol uses one of the 24 spaces in an autodial or speed dial sequence.You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow three Run/Stop commands in a programmed dialing sequence.Programming: There is no system programming for this feature.

Wait for dial toneFEATURE 804DT

Program with an external auto-dial number to cause the system to wait to receive a dial tone from another system before proceeding with the dialing sequence.

This feature (FEATURE 804) causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. You can use this feature if you must dial a remote system, and then wait for dial tone from that system before dialing the remainder of your number. The Wait for Dial Tone symbol uses two of the 24 spaces in an autodial or speed dial sequence. Programming: There is no system programming for this feature.

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Chapter 26Using telephones for special features

You can program telephones and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or acting as the control set for the system schedules. (“Special feature telephones” on page 227 and “Setting up a central answering position” on page 229)

Special feature telephonesThe following are telephones that are specifically programmed to perform a system operation.

Hotline telephone

You can define a telephone that automatically dials an emergency or direct number when the handset is lifted.

Setting up the hotline

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab > Preferences - bottom tab

Setting up the hotline for analog telephones

See also:

• “Line Access - Line Assignment tab” on page 48

• “Assigning a pause for external dialing for data devices” on page 120 (analog devices)

Control telephone

The control telephone allows you to control other telephones in the system by turning service schedules off and on.

Defining a control telephone

You can define a control set for lines, individual telephones, and for hunt groups.

Configuration > Telephony > Lines > Active Physical Lines > Control Set column

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab > Properties

Also refer to:

• “System schedule settings and services scheduling” on page 29 (setting common features and restriction and routing schedule features)

228 Chapter 26 Using telephones for special features

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• “Creating ring groups” on page 97

• “Restrictions main tab” on page 67 (telephones)

• “Restrictions (Line and Remote) in the BCM 4.0 Networking Configuration Guide (N0060606)

• “Destination codes” in the BCM 4.0 Networking Configuration Guide (N0060606)


Using the control telephone

• Show active schedules: Enter FEATURE 870.

• Ringing service:

a Enter FEATURE 871.

b Use NEXT to scroll to the schedule you want to activate. (On one-line display telephones, press #.)

c Press OK to select the schedule.

d Press QUIT to exit. (On one-line display telephones, press RLS.)


• Restriction service:


b Enter the Service Control password.

c Use NEXT to scroll to the schedule you want to activate. (On one-line display telephones, press #.)

d Press OK to select the schedule.

e Press QUIT to exit. (On one-line display telephones, press RLS.)

Cancel feature: FEATURE #872.

• Routing service:


b Enter the Service Control password.

c Use NEXT to scroll to the schedule you want to active. (On one-line display telephones, press #.)

d Press OK to select the schedule.

e Press QUIT to exit. (On one-line display telephones, press RLS.)


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Supervisor telephone for silent monitoring

The silent monitoring feature enables specified two-line display telephones to be used to monitor Hunt group and Contact Center operators. You can specify whether the system sounds a tone before breaking into a call or whether the break-in is silent. Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user.

Setting up Silent Monitoring

The following path indicates where to set up silent monitoring parameters in Element Manager:

• Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings

Assigning a supervisor telephone

A maximum of 30 two-line display telephones can be configured as supervisor telephones for monitoring. This feature can be assigned in Element Manager under Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > Capabilities. Refer to “Monitoring external hunt group calls” on page 109.

Hospitality services telephones

This feature enables small to medium service facilities to provide customer telephone service, as well as administration services, through a telephone interface.

Programming: Besides the general line and telephone programming required for individual group members, “Configuring Hospitality services” on page 111 explains the feature in detail.

Also refer to the Hospitality Features Card.

Setting up a central answering positionFor incoming calls, you can have a central answering position, or you can specify target lines to one or more telephones to receive directed calling.

If you are using the central answering position to answer all calls, or to monitor incoming calls, you may need the extended capabilities of a T24 Key Indicator Module (KIM) for digital phones or a Key Expansion Module (KEM) for IP Phone 2002 and 2004. These telephones allow you to expand the number of line assignments, SWCA code assignments, and Hunt group indicators.

If you do not filter incoming calls through an central answering position, you can arrange your telephones in Hunt groups, ringing groups, or call groups that use system wide call appearance (SWCA) assignments to share calls.

! Security Note: Change the password regularly.


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You can set up a central answering position to enable you to:

• To filter all incoming calls through one point.

• To provide fallback for unanswered telephones. Set up the prime telephone feature or use call forward.

• To provide one number for callers that can be distributed to an internal group. Set up hunt groups for service groups or System Wide Call Appearance (SWCA) assignments for small groups.

• To provide a central answering position for internal users. Set up a direct dial code.

Central Answering Position overview

Prime line

The prime line is the DN that the line rings when the system cannot ring the intended DN.

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > Properties

Also refer to “Transfer (unanswered) calls” on page 204 and “Call forward (unanswered) calls” on page 206.



Direct dial telephone

The direct dial telephone is the telephone that system users can dial with one digit, the direct dial access code. A receptionist telephone is one example of this. This telephone is usually the control telephone for system scheduling. You can create up to five direct dial telephones. However, they all respond to the same direct dial access code.

Programming

Configuration > Telephony > Dialing Plan > General

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > Capabilities

Extra direct dial set: Configuration > Telephony > Scheduled Services

Creating an enhanced CAP station

Central answering position (CAP station): A CAP can consist of a 7316E digital phone plus one to four eKIMs (key indicator modules), or one to nine OKIMs. KEM IP Phone 2002 and IP Phone 2004 When the CAP is assigned under CAP/KIM assignment in the system, the CAP becomes an enhanced CAP (eCAP), and the modules become known as eKIMs. The system supports a maximum of 12 eCAPs.

eCAPs can:

• monitor system telephone status.

• answer external calls on line buttons.

• monitor Hunt group appearances.

• support multiple appearances of a target line.

• answer external calls on up to 112 lines on a KIM (120 lines on a legacy CAP), and extend calls to other BCM telephones.

• provide extra memory buttons for the 7316E digital phones.

Telephones with KIMs that are not configured in system programming allow only memory button programming on the modules. In this case, the KIM is known as an OKIM (ordinary KIM). There is no specific limit for the number of CAPs using OKIMs for the system, except from a call processing point of view.

Legacy CAP: A 7324(N) plus one or two CAP(N)s (Central Answer Position modules)

Note: Key Indicator Module (KIM) is used with digital phones and Key Expansion Module (KEM) is used with IP phones. All references to KIM also refer to the KEM only with an IP extension.


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Hunt groups

Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups. As well, you can define how calls enter the group, so you can control workload based on operator requirements.

Programming: Besides the general line and telephone programming required for individual group members, “Hunt Group members and lines” on page 105 provides details about setting up hunt groups and hunt group features.

The operation of some features varies if the BCM telephone is part of a Hunt group. Table 60 shows the affected features.

Ringing groups

If you set up call scheduling on the system, you can define groups of telephones into ring groups. This allows you to specify schedules where Trunk Answer can be used within the ring group to answer incoming calls, even on telephones that do not have that line specifically assigned. You can also define a second direct dial set for a ringing group.

For details about setting up ringing groups, refer to “Creating ring groups” on page 97.

For information about using schedules, refer to “Using the control telephone” on page 228.

Table 60 Hunt group feature operation

Feature Description

Call Forward All Calls The system ignores Call Forward All Calls feature, and the Hunt group call rings at the telephone.

Call Forward No Answer The system ignores Call Forward No Answer, and the Hunt group call continues to ring until the hunt time expires.

Call Forward on Busy The system ignores Call Forward on Busy and the Hunt group call continues to ring until the hunt time expires.

Do not Disturb on Busy If this feature is active, the set does not receive notification of incoming Hunt group calls.

Group Pickup If a set is part of a Hunt group and a call pickup group, then an incoming Hunt group call can be picked up from any set that is in the call pickup group.

Transfer via Hold The system supports transfer for Hunt group sets. However, you cannot Transfer by using Hold. Once you answer a call on a Hunt group set, the Hunt group notification disappears from all other sets in the Hunt group.

Priority Call You cannot make Priority calls to Hunt group DNs.

Ring Again You cannot use Ring Again when calling a Hunt group DN.

Line Redirection The Allow redirect attribute must be selected for DNs assigned to Hunt groups. For more information, see “Capabilities and Preferences - Capabilities tab” on page 54.

Page Zones You cannot include Hunt group DNs in a Page zone.

Voice Call Hunt groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring.



Setting up Contact Center

Contact Center is run from a separate client. Refer to the Contact Center documentation for information about setting up this feature.


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Chapter 27Display prompts and messages

Use the following information for an explanation of the prompts you see on your telephone. The following tables show the prompt along with a description or required action, as appropriate. Prompts are listed alphabetically within the following categories:

• Common display prompts

• “Viewing active services” on page 247

• “Call log prompts” on page 248

Common display promptsThese prompts can appear during general call features:

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Double SS symbols indicate a long distance call. (May be available with Call Display services.)

01:9___

CANCL BKSP OK

Speed dial: Continue entering the number you want to program. You can change the number by pressing BKSP or the volume bar. When you are finished, press HOLD or OK.

3 parties only Conference call: You are trying to add a fourth party to your conference call, or to join two conferences together.

Release one call from the conference before adding another, or keep the two conferences separate.

4 calls The conference master presses one of the keys representing the three-party conference slaves. The total number of conferees is displayed transiently for three seconds.

NNN 02:47 Call duration timer: The display shows the last call you made, or the total elapsed time in minutes and seconds on a current call.

XXX <LINENAME>

SHOW OK

Button inquiry: The display shows the number and name of the line. Press SHOW to view the redirection status of the line.

NNN: Busy

NEXT VIEW

Hunt group: The hunt group member is in a conference, and the supervisor cannot break in. The display briefly shows Conference busy, and then reverts to this prompt.

NNN: Idle

NEXT VIEW

Hunt group: The hunt group member currently is not handling a call.

236 Chapter 27 Display prompts and messages

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NNN <SETNAME>

NEXT VIEW

Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button.

NNNNNNNNNNNNN...

VIEW‚ OK

Press # or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press OK when you have finished.

NNN>SSS

CANCLRETRYJOIN

Transfer: You are talking to the person to whom you want to transfer the call. Press RETRY if you decide to transfer the call to another person. Press RLSor JOIN to transfer the call.

NNN DND

CALLBCK

Camp-on: The person to whom you redirected a call has Do Not Disturb active. The call has returned to you. Press the CALLBCK button or the line button to reconnect to the call. On 7000 and 7100 digital phones, lift the handset.

NNN no reply

CALLBCK

Transfer: The person to whom you tried to transfer a call did not answer. Press CALLBCK or the flashing line button to reconnect to the call. On 7000 and 7100 digital phones, lift the handset to reconnect.

NNN>SSS – You are receiving an internal call from extension NNN forwarded by extension SSS

– You have an Answer button for extension SSS and an internal call from NNN is ringing on SSS.

NNNNNNNN

TRANSFR

This prompt remains on your display while you are on a call you have dialed. To transfer the call, press TRANSFR.

NNN

TRANSFR

You are connected to an internal call. Press TRANSFR to transfer the call.

NNN busy

PRIORITYLATER

The telephone you have called has no internal lines available.

– Press LATER to use the Ring Again or Message features.

– Press PRIORITY to make a priority call.

Priority call: The telephone to which you want to transfer a call is busy.

NNN calling You are receiving a call from extension 221.

NNN___

QUITBKSPOK

Continue entering digits. Press BKSP to delete incorrect digits.

Press # or OK when you have finished.

Auto dial: Continue to enter digits until the number is complete. Press the volume bar or BKSP to erase an incorrect digit.

Press HOLD or OK when you finish.

OTHERJOINEXIT

Silent monitor: While a call is being monitored, you can choose to:

– move to another Hunt group member (OTHER)

– join the current conversation (JOIN)

– exit the silent monitoring (EXIT)


Chapter 27 Display prompts and messages 237


OTHERLEAVEEXIT

Silent monitor: When you join a monitored call, you can choose to:

– move to another Hunt group member (OTHER)

– mute your telephone out of the current conversation (this does not disconnect silent monitoring) (JOIN)

– exit the silent monitoring (EXIT)

Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line.Silent monitor: You tried to start a monitoring session on a telephone that does not support the feature.

Already joined Your telephone is connected to the telephone you are trying to call. Check your active line buttons, and return to that call.Pickup group: You are connected to the telephone that made the call you are trying to answer. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to answer that call.

Already parked Call park: The person you were talking to has parked your call. You cannot park the same call.

Autodial full Auto dial: The memory allocated to auto dial numbers in your system is full.

Button erased Auto dial: While programming external auto dial, you erase the button by pressing HOLD or OK before entering any digits.

Call NNN?

YES NO

You have received a Ring Again offer from a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On 7000 and 7100 digital phones, just lift the handset. Otherwise, press NO or wait 30 seconds for Ring Again to expire.

Calling NNN

PRIORITY LATER

Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again feature or Message feature, or press PRIORITY to make a priority call.Priority Call: You initiate the Priority call transfer to this local.

Call blocked Priority call: You tried to place a priority call to another telephone in your system. The person you called has blocked your call.

Camped: NNN

CALLBCK

The person at extension NNN has not answered the camped call. The call has come back to you. Press the line button or CALLBCK to reconnect to the call. On 7000 and 7100 digital phones, lift the handset to reconnect to the call.

Camp denied Camp-on: You have tried to camp an internal call. You can camp external calls only.

Camp to:

CANCL

Camp-on: Dial the number of the internal telephone to which you want to camp the call.

Cancel denied Message: You entered an invalid number when trying to cancel a message.

Can't ring again You cannot use Ring Again on your current call. You can use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.



N0060600N0060600

Cleared>LINENAM

NEXT

Message: You cleared an external message from your message waiting list. The message exists in your message center until you erase it there.

CLI COPY INCOMP You attempted to allow CLI for an assigned line for more than 30 telephones.

Conference busy Conference: You tried to make a conference call, but your system is handling the maximum number of conference calls (six).

Conf Resrce Full Silent Monitor: The six conference resources on the system are already occupied. This is a transient display that reverts to HG Member DN: busy.

Denied in admin You are trying to use a feature, but do not have access to it under administration. Last Number redial: The Last Number is not allowed.

Dial voice call Voice call: Dial the internal number or press the internal auto dial button of the person to whom you want to speak.

DND from NNN Prime telephone: The person at telephone NNN has forwarded a call to you using Do Not Disturb.

DND transfer Prime telephone: The system has transferred a call to you from a telephone with Do Not Disturb activated.

DN: Idle Silent monitor: The current call on the telephone you are monitoring is either not a Hunt Group call, or the call came in on a line key on that telephone. Note: Lines that are assigned to the hunt group must not be assigned to individual hunt group members.

DRT Line001 Prime telephone: No person answered this call, so the system transferred it to you.

Do not disturb

PRIORITY LATER

The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY to make a priority call.Priority Call: The telephone to which you want to transfer the call has Do Not Disturb active.

Do not disturb

CANCL RETRY JOIN

Transfer: The person to whom you tried to transfer a call has Do Not Disturb active on their telephone. • Press JOIN to transfer the call.

• Press RETRY to transfer the call to another person.

• Press CANCL or the flashing line button to reconnect to the call. • On 7000 and 7100 digital phones use feature code

FEATURE #70 to cancel the call.

Enter code: Feature button: If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Enter digits

QUIT OK

Auto dial: Enter the number you want to program, selecting the line first, if necessary, exactly as if you were placing a call.Speed dial: Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press HOLD or OK.

Enter zone:___

ALL

Page: Enter the required page zone number (0- 6) or press ALL.




Exchanged Move button: The two buttons you selected have exchanged position.

Expensive route You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route.

F__

QUIT CLEAR

Feature button: Enter the feature code, or press RLS or QUIT to end programming or CLEAR to clear the numbers entered. The system accepts the entry when you enter a valid feature code.

Feature code:

QUIT

Feature button: Press FEATURE and enter the feature code you want to assign to the button. Check that the code is valid.

Feature moved Feature button: You have programmed a button with a feature programmed on another button. The feature has moved to the button you just programmed. The original button is now blank.

<Feature name>

SHOW OK

Button inquiry: The name of the feature assigned to a button appears on the display when you press the button. Press # or SHOW for additional information.

Feature timeout You took more than 15 seconds to press a button in response to a display.

Forward>NNN

CANCL

Call forward: Your calls are being forwarded to telephone NNN.

Forward denied Call forward: There are several reasons why you can receive this message. For example, you cannot forward your calls to a telephone that has Call Forward programmed to your telephone.

Hidden number The last number you dialed, or the number you saved for Saved Number Redial, was a speed dial number that displayed a name instead of the number. You dialed the number correctly, but it is not visible.

Hold or release While on a call, you must either release the call, or place the call on hold, before you can program a feature button.SWCA: The requested SWCA code already has a call parked on it. Choose another key position.

Inactive feature You entered the feature code for an application that is disabled.

Incoming only The line you are trying to use to redirect calls is for incoming calls only. Select an outgoing line.

In conference INFO

The active call display of the former conference master.

In observe:

Monitor

Silent monitor: The hunt group member is being monitored already.

Intercom #: ___

QUIT

Auto dial: Enter the internal telephone number you want to program.

Intercom Line redirection: You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code.



N0060600N0060600

In use:XXX You tried to program redirection while the feature is in use. Only one person can program line redirection at a time.SWCA: The requested SWCA code is being used by telephone XXX. Choose another key position.Message: You are trying to call from your message waiting list. The line that you are trying to use is in use by the identified user in your system.

Invalid code You entered an invalid feature code.Speed dial: You have entered a code outside the code range (01-70 for system, 71-94 for user-based speed dials).

Invalid location Move button: You tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

Invalid number You entered an invalid line pool code or an invalid destination code.Auto dial: You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial.Call park: You have entered an invalid retrieval code.

Invalid number

CANCL RETRY

Transfer: You entered an invalid internal number. Press RETRY and enter the number again. On 7000 or 7100 digital phones, use the FEATURE #70 feature code to cancel the call, and then retry.

Invalid number

Observe

Silent monitor: The DN you entered is invalid for your system. Press Observe to enter another hunt group telephone.

Invalid zone Page: You have entered a page zone code that is not between 0 and 6.

LineXXX 01:45 Call duration timer: You parked your last call. You cannot see the length of time a call was parked.

LineXXX>YYY You are receiving an external call forwarded from extension YYY, or you have an answer button for extension YYY and an external call is ringing on that telephone.

LineXXX>YYY

CANCLRETRYJOIN

Transfer: Press JOIN to transfer the call on line XXX to telephone YYY. Press RETRY if, after talking to the person at extension YYY, you decide to transfer the call to another person.

LineXXX NNN

TRANSFR

Conference call: You are on a conference with the two lines or telephones shown. You can drop out of the conference, and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFR or entering the Transfer feature code.

LineXXX

TRANSFR

You are connected to an external call. Press TRANSFR to transfer the call. Enter the digits of the number you want to dial.

LineXXX callback

CALLBCK

Prime telephone: A person camped, parked, or transferred a call on line XXX, but no one has answered the call. Press CALLBCK or the line button to connect to the call.




Line XXX hung up Transfer: The external caller you were transferring hung up before the transfer was complete.Camp-on: A call you camped has returned to you, but the caller hung up before you can reconnect.

LXXX:LINENAMVMsg

NEXT CALL CLEAR

Message: You are viewing your message list. The display shows the number and name of the line used for your message.

LineXXX>LineYYY Prime telephone: The call coming in on line XXX for target line YYY has come to you because Line YYY is busy.

LineXXX to prime Prime telephone: There is no telephone that can receive a call on line XXX, so the system has transferred it to you.

LineXXX transfer Another user in the system is transferring a call to you on line XXX.

LineXXX waiting A camped call is waiting. Press the line button, or use Call Queuing to answer the call. Press HOLD if you have 7000 and 7100 digital phones.

Line denied You selected a line that is private to another telephone. Trunk Answer: You have tried to pick up a call on a private line.

Line in use The line is in use. Make the call using normal methods, or wait until a line is free.

Line Redirection

QUIT ADD REMOVE

Line redirection: Press * or ADD to begin redirection. Press # or REMOVE to cancel a previous redirection.

Messages & Calls

MSG CALLS

Message: You have one or more messages, and one or more new Call Logs. Press FEATURE 806 to change the first line of the display to the current time and date.

Make calls first The feature you tried to use requires you to be on an active call at your telephone. This prompt also appears when information about a call is cleared by a system reset.

Message denied Message: You tried to send a message to an invalid internal number, or to a telephone that is out of service.

Message list

SHOW ADD EXIT

Message: SHOW appears when you have remaining messages. Press SHOW to review messages you have sent. Press ADD to send a new message.

Message to: Message: Enter the internal number of the telephone to which you want to send a message.

Microphone muted Voice call: Your handsfree microphone is on the mute setting. Press the button labeled Handsfree/Mute, or pick up your handset to respond to the voice call.

Move line from:

QUIT

Move button: Press the button of the line you want to move. Press FEATURE or QUIT when you have finished moving lines.

Move line to:

QUIT

Move button: Press the button of the line to which you want to move the current line. Neither of the buttons is erased. The lines, or the line and feature, switch places.



N0060600N0060600

Need Handsfree Silent monitor: You entered the silent monitor feature code without lifting the handset, and the telephone does not support Handsfree operation.

No avail SWCA SWCA: The FEATURE *520 request was unsuccessful, either because the telephone has no associated SWCA keys, or all the SWCA keys for that telephone are associated with other calls.Note: If the call is an internal call and the destination set has a SWCA associated with the call, and if the originating set requests that the call be associated with a different SWCA, then the destination telephone transfers the call to the new SWCA position. If the destination telephone does not have a button programmed for the new SWCA position, the call disappears from all SWCA button appearances, and can only be retrieved by entering the corresponding SWCA code.

No button free You tried to make, receive, or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons.Message: You have no line button free with which to reply to a message.

No call to park Call park: You have tried to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to the call before you park it.

No call on: 101 Call park: There was no call on the retrieval code (101-125) that you entered.

No calls waiting You tried to use Call Queuing but no call was ringing at your telephone.SWCA: The FEATURE *537 or FEATURE *538 request was used, but there are no calls parked on any of the assigned buttons on your telephone.

No free lines All the lines or line pools available to the telephone are in use. This prompt also appears when you try to dial an external number, or use a feature that conflicts with the lines, line pools, or prime line used by the telephone. Your installer must correct this situation.

No last number You have not dialed an external telephone number since the last power interruption or system reset.

No line to use Line redirection: You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.

No line selected Auto dial or Speed dial: The telephone is set up to dial an external number on a prime line, but the telephone does not have a prime line. Your installer must correct this situation.

No line selected There is no call ringing at your telephone. If you have a flashing line button, but your telephone is not ringing, press the line button to answer the call on that line.

No number saved Saved number redial: You have tried to save the number of an incoming call. You can only save numbers that you have dialed.

No number stored Speed dial: There is no number stored on the speed dial code you have dialed.Message: No number programmed for the message center. Contact your voice messaging service provider.




No voice call Voice call: The telephone receiving the call cannot accept voice calls for one of the following reasons: • The telephone is active or ringing with another call.• Call Forward is on.

• Do Not Disturb is on.

• Voice Call Deny is on.

• It is not a BCM telephone.• Your call continues as a normal ringing call.

Not available You tried to use a feature that is currently not available from your system. Transfer: The telephone where you directed a call is not in service or is or unavailable. The call returns to your telephone.

Not HG member

Observe

Silent monitor: The DN you entered is not a Hunt Group member. Press Observe to enter another hunt group telephone.

Not in service Call forward: Two or more telephones are linked in a forwarding chain, and one is out of service or used for programming.

Not in service

CANCL RETRY

Transfer: The telephone to which you are trying to transfer a call is out of service.

Not in service

CALLBCK

Camp-on: The telephone to which you have camped a call is out of service or is used for programming. The call has returned to you. Press CALLBCK or the line button to reconnect to the call. On 7000 and 7100 digital phones, lift the handset to reconnect with the call.

Not in Service

Observe

Silent monitor: The DN you entered did not respond to the system. Press Observe to enter another hunt group telephone.

Not Supported

Observe

Silent monitor: The DN you entered belongs to a portable telephone or an ISDN terminal. Press Observe to enter another hunt group telephone.

Observe:

RETRY OK

Silent monitor: The supervisor, hunt group member and the caller are all connected. If you make a mistake entering a DN number, press RETRY and re-enter the number. If the number you entered is correct, press OK.

On another call

LATER

The telephone you have called is on another call. Press LATER to use the Ring Again or Message features.

On another call

PRIORITY LATER

Priority call: The telephone to which you want to transfer the call is on another call.

On hold: LINENAM You have placed one or more calls on hold. The name of the line held the longest appears on the display.

Outgoing line Line redirection: You are trying to redirect a line, and the line you have selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

Paging ALL Page: You are making a page. The display shows the page zone you have selected. Press FEATURE or RLS when finished.



N0060600N0060600

Paging busy Page: A page is being made in the page zone you have requested.

Page choice:

SETS SPKR BOTH

Page: Select the type of page you want.

Page timeout Page: The time allocated for paging has expired.

Parked call

CALLBACK

No one answered the call you parked. The call returns to you.

Park denied Call park: You have tried to park a conference call. Split the conference, and park the calls separately. The person who retrieves the calls can reconnect the conference.

Parking full Call park: All available retrieval codes are in use. Transfer the call, or take a message instead.SWCA: No park resources, out of the 27 that are available on the BCM, are free. Wait for one to become free, and then try again.

Parked on: n02

PAGE EXIT

Call park: Record the code shown (n01-n25). Use Page (FEATURE 60) or press PAGE to announce the call and its retrieval code.

Pickup: Pickup group: Enter the internal number of the telephone that is ringing. You can use an internal auto dial button to do this.If you decide not to answer a ringing call after you have activated Directed Pickup, press FEATURE.

Pickup denied Pickup groupers is no call to pick up, or the call has been answered, or you have tried to pick up a call on a person’s private line.Trunk Answer: The call that is ringing is on a line that is not in a Ringing Service.

Pick up receiver You have used the Call Queuing feature without lifting the handset. Auto Handsfree is not assigned to your telephone. You must use the handset, or press the handsfree button to answer a call.

Please wait Priority call: The party you are calling has eight seconds to decide to accept or reject your priority call.

Pool code: ___

QUIT

Line redirection: Enter a valid line pool access code.

Press a button

QUIT

Auto dial: Press the memory button you want to program.Button inquiry: Press the button you want to check. Press FEATURE or EXIT when finished.

Press a line Move button: The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button, not the feature button to the line.

Press held line Conference call: You have activated the Conference feature with one call active and another on hold. Press the held line to bring that person into the conference.




Program and HOLD Auto dial: Enter the number you want to program on the button, then press HOLD. Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number exactly as if you were dialing it normally. When you are finished, press HOLD.

Program and OK

QUIT OK

Enter the number you want to program on the button, then press HOLD or OK. You can include a line or line pool selection in an auto dial sequence by selecting the line before entering any digits.Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press OK.

Programmed The number is stored correctly on the button.

Priority> NNN

BLOCK

You are receiving a priority call. If you are on another call, tell the person to whom you are speaking, that you are about to place the call on hold. Press the flashing line indicator of the priority call, or wait until the call connects automatically (in eight seconds). The priority call goes through after you hear the next beep. Your active call is on Exclusive Hold. It reconnects automatically when the priority call ends (unless you transfer the priority call, in which case, you must press the line button of your original call to reconnect). Use DND (FEATURE 85) or press BLOCK to reject a priority call.

Priority denied Priority call: The telephone you are calling is receiving a priority call at the same time, or cannot receive priority calls.

Redir by NNN

OVERRIDE

Line redirection: You have tried to redirect a line, but another person has redirected that line. Press * or OVERRIDE to override the previous redirection and redirect the line.

Redirect denied Line redirection: You can redirect calls only on individual lines.

Release a call You have no free line available to receive a call. Release one of your current calls, and try again to answer the incoming call.Camp-on: The line that the camped call is on is in use, or that line does not appear at your telephone. Release the line or release an internal line.

Release calls You tried to use a feature while you were on a call or had calls on hold. Release the call, or calls, before using the feature.Silent monitor: You entered the silent monitor feature code on a telephone that already has an active call. To continue, you must place that call on hold, or release it.

Restricted call The destination you selected for line redirection is restricted.System programming has a restriction configured for the call you are trying to make, such as time-of-day restrictions for some calls.

Restricted call

CANCL RETRY

Transfer: You cannot transfer the call because of telephone or line restrictions.



N0060600N0060600

Ring Again?

YES NO EXIT

Press YES to use Ring Again. Press NO to send a message.

Select a line Either you have no prime line, or the prime line is in use, or the line programmed for an auto dial number, speed dial number, or Hotline is in use. Select a line and dial again.Speed dial: There is no line related with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again.

Select line out

QUIT

Line redirection: Select the line used to redirect calls out of the system.

Select line(s)

QUIT ALL

Line redirection: Press the lines to redirect. To release a line selection, press the line to redirect again. Press ALL to redirect all your lines. Cancel redirection: Press the lines that no longer need redirection. The lines light up when pressed. After you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When finished, press HOLD or OK.

Select line(s)

ALL OK

Line redirection: Continue to press the lines to redirect. Press HOLD or OK when finished.Cancel redirection: Continue to press the lines that no longer need redirection. Press HOLD or OK when finished.

Send message?

YES NO

Press YES to send a message. See Messages.

Set locked You cannot use the feature you selected because your telephone is locked.

SetNam2 SetNam3 NEWCALL TRANSFR

The active call display for a three-party conference master.

Start of list

NEXT

Message: You are at the beginning of your list of messages. Press NEXT to move through your messages.

Still in trnsfer

CANCL RETRY

Transfer: Complete the transfer in progress before you access a new feature, answer another call, or select an outgoing line.

Supervisor

Observe

Silent monitor: The DN you entered belongs to another Supervisor. You cannot monitor SM supervisor telephones. Press Observe to enter another hunt group telephone.

Their list full Message: You are trying to send a message to a user whose message waiting list is full.

Transfer denied

CANCL RETRY

Transfer: Your transfer does not function for one of these reasons:• All the resources needed to perform a transfer are in use. Try again later.• You have tried to transfer an external call to another external party. Some

restrictions apply.

• You cannot transfer your conference call.




Viewing active services

These are the prompts you can receive if you are viewing or changing your service scheduling.

Transfer to:2___

CANCL RETRY

Transfer: Press RETRY if you entered the wrong internal number, or if the person to whom you are transferring the call is not available. On 7000 and 7100 digital phones, use the FEATURE #70 feature code to cancel the call, and then retry.

Unequipped line Line redirection: The line you are trying to redirect cannot be redirected because the hardware does not support redirection.

Unknown number Speed dial: The system cannot dial the number stored. Reprogram the number.

Use line pool?

YES NO

You received a Ring Again offer for a line pool. Press the flashing internal line button, or YES to use the line pool. On 7000 and 7100 digital phones, lift the handset. Otherwise, press NO, or wait 30 seconds for the Ring Again offer to expire.

Voice call Voice call: The line is open for you to speak.

Your list full Message: You tried to send a message, but your list of sent messages is full. Cancel one of the messages you sent, if possible, or wait until you have received a reply to one of those messages.

Your number

Observe

Silent monitor: You entered your own DN. Press Observe to enter another hunt group telephone.

Table 61 Active services


<Sched> Restr'n

EXIT NEXT

You are viewing the active services. Press # or NEXT to view the other active services. Press RLS or EXIT to quit.

<Sched> Restr'n

QUIT OK NEXT

The name of the current Restriction service schedule appears on the display. Press # or NEXT to view the other Ringing service schedules. Press HOLD or OK to select the required schedule.

<Sched> Ringing

EXIT NEXT


<Sched> Ringing

QUIT OK NEXT

The name of the current ringing service schedule appears on the display. Press # or NEXT to view the other Ringing service schedules. Press HOLD or OK to select the required schedule.

<Sched> Routing

EXIT NEXT


<Sched> Routing

QUIT OK NEXT

The name of the current Routing service schedule appears on the display. Press # or NEXT to view the other Routing service schedules. Press HOLD or OK to select the required schedule.



N0060600N0060600

Call log promptsThese are the prompts you can receive when you are viewing your call logs:

<Sched> until *

QUIT OK NEXT

Press HOLD or OK to select this schedule, # or NEXT to view the next available schedule, or RLS or QUIT to exit. If you select this schedule, it remains active until the next automatic schedule begins.

No services ON You have entered the Show services feature code and there is no active service.

Services ON

LIST

There is a service active in your system. Press * or LIST to view the active services.

Table 62 Call log prompts (Sheet 1 of 2)


1:Unknown name The caller's name is not available.

1:Unknown number The caller’s number is not available.

12:KATE SMITH

NEXT ERASE MORE

The colon indicates a new item.

12 KATE SMITH

NEXT ERASE MORE

The symbol indicates that the call was answered.

12 KATE SMITH

NEXT ERASE MORE

The symbol indicates a long distance call.

49/1234567890123

NEXT ERASE MORE

/ indicates the stored number was trimmed to its final 11 digits. Press the volume bar or MORE to show additional information about the call.

Call(s) bumped One or more log entries are deleted by the Autobumping feature while you are viewing at the Call Log.

Hold or release Hold or release your active call before entering Call Log.

In use: SETNAME The external line is in use.

Jan 4 9:00a 3X

NEXT ERASE MORE

The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller.

Line061 227

NEXT ERASE MORE

This call was answered at another telephone (227).

Table 61 Active services (Continued)




Line061 Logit

NEXT ERASE MORE

This call was logged manually.

Line061

NEXT ERASE MORE

This call was not answered.

Messages & Calls

MSG CALLS

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press FEATURE 806 to change the first line of the display to the current time and date.

New calls begin You have viewed your last old log item; now you can view your new log items.

No info to log No information is available for the call.

No log assigned No log space has been assigned to the telephone.

No resume item The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log.

Table 62 Call log prompts (Sheet 2 of 2)



N0060600N0060600

Report and record alarm codesAn alarm telephone display shows a BCM system alarm code when an alarm condition occurs. The installer assigns alarms to digital telephones with two-line displays.

When an alarm message appears, an Alarm number and a Time are displayed.

1 Record the alarm number and time.

2 Call your customer service representative and report the alarm code.


251

Chapter 28About System-Wide Call Appearance (SWCA) keys

The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys.

Labelling your telephone keys provides identification about which code is applied to which key. (See diagram below.)

Note: Your telephone must have a free intercom key to pick up SWCA calls.

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA4

SWCA5

SWCA6

Intercom

Intercom

Indicate the label for your SWCA keys

Telephone key # SWCA code

FEATURE *521

FEATURE *522

FEATURE *523

FEATURE *524

FEATURE *525

FEATURE *526

FEATURE *527

FEATURE *528

FEATURE *529

FEATURE *530

FEATURE *531

FEATURE *532

FEATURE *533

FEATURE *534

FEATURE *535

FEATURE *536

If possible, assign the same set of buttons to the same SWCA user codes for all telephones in the call group.You can use any name for the keys, but a reference to the SWCA code saved on the key is useful. If you must find out which code has been assigned to a button, use Button Inquiry (FEATURE *0).

Assigning SWCA keys

252 Chapter 28 About System-Wide Call Appearance (SWCA) keys

N0060600N0060600

To add SWCA keys to your telephone

SWCA keys can be assigned by your system administrator to a group of telephones.

Also, each user can assign these keys on their own telephones:

1 Enter FEATURE *3.

2 Select a memory button with an indicator.

3 Enter a SWCA code (FEATURE *521 to FEATURE *536).

Managing calls using SWCA keys

To receive a call and assign it to a SWCA key

Your system administrator can tell you how your system works. The system may be programmed in one of the following ways:

• An incoming call automatically assigns to a free SWCA key when the call is answered.

— To park the call, press the SWCA key a second time.

— Answering a second call: The original call is automatically parked on a free SWCA key. For this instance to occur, your system must be set for Full Autohold (FEATURE 73),

• You press a free SWCA key to park the call to that key.

• When you press HOLD, the call parks on a free SWCA key.

You also can perform one of the following steps to park the call:

• While the call is active, enter the SWCA code that corresponds to the key where you want to park the call. Refer to “To add SWCA keys to your telephone” on page 252.

• While the call is active, enter FEATURE *520 to search for the next available SWCA code (assigned to your telephone).

— If the system finds an available code, the call is associated with the code. Press HOLD or the assigned SWCA key to park the call.

— If no code is available, the call remains active on your line only. Put the call on hold until a SWCA key becomes available.

— If the call was already associated with a SWCA code (for the duration of the call), the call is reparked on that code.

No programmed SWCA keys

It is not necessary to have SWCA keys programmed on your telephone to unpark a SWCA call. You can also retrieve a call parked on a SWCA key by entering the SWCA code (FEATURE *521 to FEATURE *536) that was used to park the call. However, this requires the person who parked the call to use other features to indicate where the call is parked, such as Page (FEATURE 60), Voice call (FEATURE 66), or Messaging (FEATURE 1).

Chapter 28 About System-Wide Call Appearance (SWCA) keys 253


Using Hold with SWCA keys

If a call does not automatically park on a SWCA key when you press HOLD, it means the call is parked only on your telephone on the line on which the call entered. To make the call available to the group, you must unhold the call (press HOLD then press a free SWCA key. The call is parked on that SWCA key and the line on which the call entered becomes free.

Temporarily parked calls

Your system can be configured so that calls parked on SWCA keys release the SWCA key, once someone picks up the call. In this case, if the person who answered the call wants to repark the call, they must use one of the manual methods described above to repark the call on a free SWCA key.

The system can be configured to retain the call on the same SWCA key for the duration of the call, which is the period until someone hangs up, regardless of how many times the call is answered and reparked.

No available SWCA keys

If all your SWCA keys have assigned calls, and you receive another call, you can:

• Put the call on HOLD until a SWCA key becomes free. Do this by picking up the call. The first call automatically is placed on hold at your telephone.

• Dial in a SWCA code that is not assigned to a button on your telephone.

If you assign a call to a code that does not have an appearance on your telephone, use Page, Voice call, or Message to notify the group or another person that there is a call waiting, and on which code it was parked.

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA4

SWCA5

SWCA6

Intercom

Intercom

In this example, the call comes in on line 1 and automatically transfers to SWCA1 (the first free SWCA key). The solid indicator beside SWCA1 and beside the line key indicates that the call is active on this telephone and it has not yet been parked.

On all other telephones in the group, the indicator would be solid only beside SWCA1. The line keys for the other telephones would be free to receive additional calls.

If you press SWCA1 again to park the call, the line indicator disappears and the indicator beside SWCA1 starts blinking on all telephones in the group, indicating that the call is available to be picked up.

Incoming call assigns to a SWCA key


N0060600N0060600

Retrieving a call from a SWCA key

If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator, or by dialing in the SWCA code that associates with that key.

To retrieve a call from a SWCA key

If you are not sure which call to retrieve, you can use one of the following codes to find the longest parked call or the most recently parked call:

• FEATURE *537 retrieves the oldest SWCA call The indicator on all telephones in the group becomes solid, indicating an active call.

• FEATURE *538 retrieves the most recent SWCA call The indicator on all telephones in the group becomes solid, indicating an active call.

Other features that affect how you use SWCA

Timed out SWCA calls

If a call remains parked and unanswered on a SWCA key for a pre-set period of time (the Call Park timeout timer), the call unparks from the SWCA key and rings again at the telephone from which it was last parked.

Note: These codes only work for telephones that have SWCA keys defined, and the system only searches across the range of codes that are assigned for that telephone.

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA4

SWCA5

SWCA6

Intercom

Intercom

In this example, the call parked on SWCA1 was retrieved by this user, who pressed the SWCA1 key. The flashing indicator beside SWCA1 becomes solid. As well, a solid indicator appears beside one of the intercom buttons.

On all other telephones in the group, the indicator displays solid beside SWCA1, indicating that the call has been retrieved and is active.

Chapter 28 About System-Wide Call Appearance (SWCA) keys 255


Outbound calls

You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key or HOLD to park the call on a SWCA key. This makes the call available to other users in the group and it frees up your intercom or line.

Auto Hold FEATURE 73

Your telephone must be set to have Full Auto-hold so that a call automatically gets placed on Hold if you answer a second call. If your telephone does not have Auto Hold on, use FEATURE 73 to change the setting.

Transferring calls FEATURE 70

If you transfer the call to a telephone that does not have the same SWCA keys assigned, the call will disappear from the SWCA key on your telephone when the call transfers. If the call needs to be reassigned to your group, the person who answered the call enters a SWCA control code that is assigned to your group, to return the call to a SWCA designation at your telephone.

Conference calls FEATURE 3

A conference call cannot be parked on a SWCA key.

You cannot conference a call that is parked on a SWCA key until it is unparked.

To conference a call parked on a SWCA key

1 Press the SWCA key to unpark the call.

2 Press HOLD

3 Press FEATURE 3 to create the conference.

If a conference call is created from two SWCA-associated calls, and then a transfer occurs by the conference master releasing the call, the call is associated to only the currently associated SWCA keys (if any) on the slaves.

If a conference call is created from two SWCA-associated external calls, and then a transfer occurs by the conference master releasing the call, the remaining call between the lines and trunks are not be associated with any SWCA key.


N0060600N0060600

257


Chapter 29Market profile attributes

The following describes some of the differences in the market profile attributes. These attributes are based on the market profile that you select when you configure the system. Each market profile is designed using a set of system attributes that provide specific functionality for the geographical area in which the system is deployed.

Refer to the following topics:

• “Media bay module availability” on page 257

• “FEM MBM–Norstar trunk cartridge combinations” on page 258

• “Time zones and language information” on page 259

• “Core parameters for market profiles” on page 261

• “Global analog trunk parameters” on page 274

• “GASM8 parameters” on page 277

• “ISDN line services” on page 280

• “Analog and digital trunk types” on page 281

Media bay module availabilitySome of the media bay modules (MBM) are customized for a specific region and are not available to all market profiles. Table 63 provides a list of market profiles and MBMs available within each market profile.

The symbols in the chart are defined as follows:

indicates full support. The MBM is available and is localized in the market profile.

indicates that functionality and support is limited. The MBM is available in the market profile, but is not localized.

Table 63 Media bay module availability by market profile (Sheet 1 of 2)

Market profileDSM16(+)/DSM32 (+)

ASM/ASM8 ASM8+ GASM8

CTM4/CTM8

GATM4/GATM8 4x16 BRI DTM

Australia

Brazil

CALA

Canada

Caribbean

Denmark

France

258 Chapter 29 Market profile attributes

N0060600N0060600

FEM MBM–Norstar trunk cartridge combinationsNorstar trunk cartridges can be connected to the BCM system using the fiber expansion module (FEM). Table 64 provides a cross-reference between market profiles and the Norstar trunk cartridges you can connect to the FEM.

Germany

Global

Holland

Hong Kong

Italy

Mexico

New Zealand

North America

Norway

Poland

PRC

Spain

Sweden

Switzerland

Taiwan

United Kingdom

Table 64 Norstar trunk cartridge availability, by market profile (Sheet 1 of 2)

Market profile BRI S/T 2/4 BRI U2/4 Analog DID Analog E&MAnalog CLID

Country-specific analog trunk card

Australia

Brazil

CALA

Canada

Caribbean

Denmark

Table 63 Media bay module availability by market profile (Sheet 2 of 2)

Market profileDSM16(+)/DSM32 (+)

ASM/ASM8 ASM8+ GASM8

CTM4/CTM8

GATM4/GATM8 4x16 BRI DTM

Chapter 29 Market profile attributes 259


Time zones and language informationThis section provides information about time and date format and language support for Central America and South America.

Time and date format based on language

Time zones are based on the actual time zone where the BCM system is located. You can choose a compatible time zone from the Time Zone list in Element Manager. If your exact location is not on the list, choose the location with the time zone closest to you. Note that some time zones are individualized because they do not switch from Standard Time to Daylight Saving Time (for example, Saskatchewan).

France

Germany

Global

Holland

Hong Kong

Italy

Mexico

New Zealand

North America

Norway

Poland

PRC

Spain

Sweden

Switzerland

Taiwan

United Kingdom

Table 64 Norstar trunk cartridge availability, by market profile (Sheet 2 of 2)

Market profile BRI S/T 2/4 BRI U2/4 Analog DID Analog E&MAnalog CLID

Country-specific analog trunk card


N0060600N0060600

The format of the time and date changes are based on the prime language of the market profile. Table 65 provides a list of formats based on language or country.

Language support for South America and Central America

Table 66 shows the language support for South American and Central American countries.

Table 65 Time/date formats based on language

Language/country Time/date format

Danish 2001-01-01 13:57

Dutch 1 Jan 01 13:57

EuroFrench 1 jan 13:57

EuroSpanish

Brazil

1 Ene 13:57

German 1 Jan 13:57

Italian 1 Gen 13:57

NA English Jan 1 1:57 pm

NA French 2001-01-01 13:57

NA Spanish Ene 1 1:57 pm

Norwegian 1 Jan 13:57

Swedish 2001-01-01 13:57

Turkish 1 Ock 13:57

UK English 1 Jan 1:57 pm

Table 66 South/Central America language support

Language Country

English

• Anguilla

• Antigua

• Aruba• Bahamas

• Barbados

• Belize

• Bermuda

• Cayman Islands

• Curacao• Dominica

• Grenada

• Guyana

• Montserrat

• St. Kitts

• St. Lucia• St. Maarten

• St. Thomas

• St. Vincent

• Suriname

• Turks and Caicos

• Trinidad

• USVI

French • Haiti

Spanish

• Argentina

• Bolivia• Chile

• Columbia

• Costa Rica

• Dominican Republic

• El Salvador• Ecuador

• Guatemala

• Honduras

• Jamaica

• Mexico• Nicaragua

• Panama

• Paraguay

• Puerto Rico

• Peru• Uruguay

• Venezuela

Portuguese • Brazil



Caller ID display formats

The Caller ID function is supported on telephones that provide a display window. Caller ID formats consist of the name and number of the calling party.

The North America market profile supports the following format: 5554775 (613).

All other market profiles display the numbers in a continuous string of a maximum of 14 characters: 6135554775.

Core parameters for market profilesThe core parameters for the available market profiles are provided in the following tables (market profiles are listed in alphabetical order):

• Australia, Brazil, CALA, Canada, Caribbean, and Denmark (see Table 67 on page 261)

• France, Germany, Global, Holland, Hong Kong, and Italy (see Table 68 on page 264)

• Mexico, New Zealand, North America, Norway, Poland, and PRC (see Table 69 on page 267)

• Spain, Sweden, Switzerland, Taiwan, and United Kingdom (see Table 70 on page 270)

Table 67 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 1 of 4)

Functionality Attribute

Market profile

Australia Brazil CALA Canada Caribbean Denmark

Access codes Direct dial digit 9 9 0 0 0 0

Dest code for default route

0 0 9 9 9 9

Protocols

Digital trunking protocols

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN ISDN ISDN DASS2 DPNSS

BRI trunk protocol variants

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

NI-2 NI-2 ETSI-403 ETSI-QSIG

BRI S-loop protocol variant

ETSI-102 ETSI-102 ETSI-102 NI-2 NI-2 ETSI-102

PRI trunk protocol variants

ETSI-403 ETSI-QSIG MCDN



NI-2 DMS100 DMS250 4ESS MCDN



Global analog trunk versions

GATM GATM GATM GATM GATM N/A


N0060600N0060600

Telephony feature settings

Conference tone supported

Yes Yes Yes No Yes No

Held line reminder

After 30 seconds

Off Off Off Off Off

Delay ring transfer

After 15 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings


After 15 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

Network callback

30 30 30 N/A 30 30

Host delay (ms) 1000 1000 1000 1000 1000 1000

Link time (ms) 300 600 600 600 600

Target line if busy setting

Busy Prime Prime Prime Prime Prime

System settings

Companding law

A-law A-law A-law mu-law mu-law A-law

DTI carrier type E1 E1 E1 T1 T1 E1

Number of rings in a cycle

2 1 1 1 1 1

M7000 set supported

Yes Yes Yes No Yes Yes

Hunt groupsDefault delay 4 ring

cycles4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

Queue timeout 60 sec 60 sec 60 sec 60 sec 60 sec 60 sec

If busy Busy tone Busy tone Busy tone Busy tone Busy tone Busy tone

Mode Sequential Broadcast Broadcast Broadcast Broadcast Broadcast

Service times

Night Start 17:00 End 08:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Evening Start 00:00 End 00:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Lunch Start 00:00 End 00:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00



Market profile




Service modes

Ringing service mode

Off Off Off Off Off Off

Ringing service trunk ans

Yes Yes Yes Yes Yes Yes

Restriction service mode


Restriction global overrides

000131440

190 N/A N/A N/A N/A

Restriction filter 01

0(013), 1(13, 1800)

0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

N/A


00, 1(13, 11, 1800)

N/A N/A N/A N/A N/A


* N/A N/A N/A N/A N/A

Routing service mode


Routing service overflow

No No No No No No

Public DN Public DN lengths

Default(7) Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(8), 00(17), 1(3), 16(5), 17(4), 18(4)

Public OLI

Unknown number length

N/A Variable Variable N/A N/A Variable

Local number length

8 Variable Variable 7 7 Variable

National number length

9 Variable Variable 10 10 Variable

Set capabilities

Handsfree Auto Auto Auto Auto Auto Auto

Pickup group 1 None None None None None

Allow redirect Enabled Disabled Disabled Disabled Disabled Disabled

Call forward delay

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)



Market profile



N0060600N0060600

Note: The field for number of rings is hidden in default mode (disabled). When you enter a value for call forward delay, the field for number of rings becomes visible with the given default value.

Dial tone detection

Enabled Enabled Enabled Enabled Enabled Enabled

Set preferences Language (first is default)

UK English VICAP

Portuguese English Spanish

Spanish English French

English French Spanish


Danish English Norwegian Swedish

ONN blocking

Analog VSC (tone)

1831 None None None None None

Analog VSC (pulse)

1831 None None None None None

BRI VSC None None None None None None

BRI per loop SuprsBit SuprsBit SuprsBit SuprsBit SuprsBit SuprsBit

Release reason Release text Simple Simple None None None Simple

Release code On On Off Off Off On

DTMF parameters

Tone duration 80 msec 120 msec 120 msec 120 msec 120 msec 120 msec

Pause time 3.5 msec 1.5 msec 1.5 msec 1.5 msec 1.5 msec 1.5 msec

Interdigit time 100 msec 80 msec 80 msec 80 msec 80 msec 80 msec

Table 68 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 1 of 4)


Market profile

France Germany Global HollandHong Kong Italy



0 0 9 9 9 0

Protocols


ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS


ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

HKTA2015 ETSI-102 ETSI-QSIG


ETSI-102 ETSI-102 ETSI-102 ETSI-102 ETSI-102 ETSI-102






HkTA2015 MCDN



N/A N/A GATM N/A GATM N/A



Market profile






No Yes No No No Yes

Held line reminder


Delay ring transfer

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings


After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 4 rings

Network callback

30 30 30 30 N/A 30

Host delay (ms) 1000 1000 1000 1000 1000 1000

Link time (ms) N/A N/A 600 600 600 N/A


PBX > BusyDID > Prime

PBX > Busy

DID > Prime

Prime Prime Prime PBX > BusyDID > Prime

System settings

Companding law

A-law A-law A-law A-law mu-law A-law

DTI carrier type E1 E1 E1 E1 T1 E1


2 2 1 1 1 2

M7000 set supported

Yes Yes Yes Yes No Yes

Hunt groups

Default delay 4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles



Mode Sequential Sequential Broadcast Broadcast Broadcast Sequential

Service times


Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00


Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00


Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00



Market profile



N0060600N0060600

Service modes


Manual Manual Off Off Off Manual






N/A N/A N/A N/A N/A N/A


N/A N/A 0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

N/A 00***, 170, 172, 173, 1747, 1760, 1761, 1766, 1770, 1771, 1772, 1775, 1778, 1783, 1788, 900

N/A








No No No No No No


Default(25) Default(25) Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(7) Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(25)

Public OLI


Variable Variable Variable Variable Variable Variable

Local number length




Set capabilities

Handsfree Auto Auto Auto Auto Auto Auto

Pickup group None None None None None None

Allow redirect Disabled Disabled Disabled Disabled Disabled Disabled

Call forward delay

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)



Market profile





Dial tone detection



EuroFrench English

German English

English French Spanish Turkish

Dutch English EuroFrench


Italian English

ONN blocking

Analog VSC (tone)

None None None None None None

Analog VSC (pulse)

None None None None None None

BRI VSC None None None None None None

BRI per loop SuprsBit SuprsBit SuprsBit SuprsBit SuprsBit SuprsBit

Release reason Release text Simple Detailed Simple Simple None Simple

Release code On Off On On Off On

DTMF parameters




Table 69 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 1 of 4)


Market profile

MexicoNew Zealand

North America Norway Poland PRC



9 9 9 0 9 9



Market profile



N0060600N0060600

Protocols


ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS


ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

NI-2 ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG


ETSI-102 ETSI-102 + BTNR191

NI-2 ETSI-102 ETSI-102 ETSI-102









GATM N/A GATM N/A GATM GATM



No Yes No No Yes No

Held line reminder

Off Immediate Off Off After 30 seconds

Off

Delay ring transfer

After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 15 rings

After 4 rings


After 4 rings

After 4 rings

After 4 rings

After 4 rings

After 15 rings

After 4 rings

Network callback

30 30 N/A 30 30 30

Host delay (ms) 1000 1000 1000 1000 1000 1000

Link time (ms) 600 N/A 600 N/A 600


Prime PBX > Busy

DID > Prime

Prime PBX > Busy

DID > Prime

Busy Prime

System settings

Companding law

A-law A-law mu-law A-law A-law A-law

DTI carrier type E1 E1 T1 E1 E1 E1


1 2 1 2 2 1

M7000 set supported

Yes Yes No Yes Yes Yes

Hunt groups

Default delay 4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles

4 ring cycles



Mode Broadcast Sequential Broadcast Sequential Sequential Broadcast



Market profile

MexicoNew Zealand




Service times


Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 08:00

Start 23:00 End 07:00


Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 00:00 End 00:00

Start 17:00 End 23:00


Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 00:00 End 00:00

Start 12:00 End 13:00

Service modes


Off Manual Off Manual Off Off






N/A 999 112

N/A N/A 112 990

N/A


0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

0(0800), 1 0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

N/A N/A 0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212


N/A 010, 1, 00 N/A N/A N/A N/A


N/A * N/A N/A N/A N/A




No No No No No No


Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(8), 0(11) 00(17), 1(3), 9(3)

Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(25) Default(7) Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)



Market profile

MexicoNew Zealand



N0060600N0060600

Public OLI


Variable Variable N/A Variable Variable Variable

Local number length

Variable Variable 7 Variable Variable Variable


Variable Variable 10 Variable Variable Variable

Set capabilities

Handsfree Auto None Auto Auto Auto Auto

Pickup group None None None None 0 None

Allow redirect Disabled Disabled Disabled Disabled Disabled Disabled

Call forward delay

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)

Disabled (4)


Dial tone detection




UKEnglish VICAP


Norwegian English Swedish Danish

Polish EuroFrench English Czech


ONN blocking

Analog VSC (tone)

None 141 None None 1831 None

Analog VSC (pulse)

None 141 None None 1831 None

BRI VSC None 141 None None None None

BRI per loop SuprsBit SrvcCode SuprsBit SuprsBit SuprsBit SuprsBit

Release reason Release text Simple Detailed None Simple Simple Simple

Release code On Off Off On On On

DTMF parameters




Table 70 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 1 of 4)


Market profile

Spain Sweden Switzerland TaiwanUnited Kingdom

Access codes Direct dial digit 9 9 9 0 0


0 0 0 9 9



Market profile

MexicoNew Zealand




Protocols


ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS

ISDN DASS2 DPNSS


ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ETSI-403 ETSI-QSIG

ITU-T ETSI-403 ETSI-QSIG


ETSI-102 ETSI-102 ETSI-102 ETSI-102 ETSI-102 + BTNR191





ITU-T MCDN



N/A N/A N/A GATM GATM



No No No No Yes

Held line reminder

Off Off Off Off Immediate

Delay ring transfer




Network callback

30 30 30 N/A 30

Host delay (ms) 1000 1000 1000 1000 1000

Link time (ms) N/A 600 N/A 600 N/A


PBX > BusyDID > Prime

Prime PBX > BusyDID > Prime

Prime PBX > BusyDID > Prime

System settings

Companding law

A-law A-law A-law mu-law A-law

DTI carrier type E1 E1 E1 T1 E1


2 1 2 1 2

M7000 set supported

Yes Yes Yes Yes Yes

Hunt groupsDefault delay 4 ring cycles 4 ring cycles 4 ring cycles 4 ring cycles 4 ring cycles

Queue timeout 60 sec 60 sec 60 sec 60 sec 60 sec

If busy Busy tone Busy tone Busy tone Busy tone Busy tone

Mode Sequential Broadcast Sequential Broadcast Sequential



Market profile



N0060600N0060600

Service times


Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00

Start 23:00 End 07:00


Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00

Start 17:00 End 23:00


Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Start 12:00 End 13:00

Service modes


Manual Off Manual Off Manual


Yes Yes Yes Yes Yes


Off Off Off Off Off


N/A N/A N/A N/A 999 112


N/A N/A N/A 0, 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1***976, 1900, 1***900, 5551212

0(0800), 1


N/A N/A N/A N/A 010, 1, 00


N/A N/A N/A N/A *


Off Off Off Off Off


No No No No No


Default(25) Default(11), 00(17), 01(10), 02(10), 020(9), 0200(10), 02000(7), 020000(10), 0201(10), 02010(9), 07(10), 071(11), 0718(10), 072(11), 077(11), 09(11), 1(3)

Default(25) Default(7), 0(11), 00(12), 01(17), 011(18), 1(11), 411(3), 911(3)

Default(8), 0(11) 00(17), 1(3), 9(3)



Market profile




Public OLI


Variable Variable Variable Variable Variable

Local number length




Set capabilities

Handsfree Auto Auto Auto Auto None

Pickup group None None None None None

Allow redirect Disabled Disabled Disabled Disabled Disabled

Call forward delay

Disabled (4) Disabled (4) Disabled (4) Disabled (4) Disabled (4)


Dial tone detection

Enabled Enabled Enabled Enabled Enabled


Euro Spanish English Portuguese

Swedish English Norwegian Danish

German English EuroFrench Italian


UKEnglish VICAP

ONN blocking

Analog VSC (tone)

None None None None 141

Analog VSC (pulse)

None None None None 141

BRI VSC None None None None 141

BRI per loop SuprsBit SuprsBit SuprsBit SuprsBit SrvcCode

Release reason Release text Simple Simple Simple Simple Detailed

Release code On On On On Off

DTMF parameters

Tone duration 120 msec 120 msec 120 msec 120 msec 120 msec

Pause time 3.5 msec 1.5 msec 3.5 msec 1.5 msec 3.5 msec

Interdigit time 100 msec 80 msec 100 msec 80 msec 100 msec



Market profile



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Global analog trunk parametersThis section contains information for the GATM4 and GATM8 MBMs. The information in the tables applies to downloaded profiles only; it is not applicable to DIP switch modes.

Global analog trunks are not supported in the following market profiles: Denmark, France, Germany, Holland, Italy, Norway, Spain, Sweden, and Switzerland.

For PRC and Hong Kong, analog trunks are available in North American DIP switch mode only.

The global analog trunk parameters are provided in the following tables:

• Localization, PSTN standards, and pulse dialing parameters (see Table 71 on page 274)

• Transmission parameters (see Table 72 on page 275)

• Call supervision parameters (see Table 73 on page 276)

• On-hook caller ID, disconnect supervision, and message waiting parameters (see Table 74 on page 276)

Table 71 Localization, PSTN standards, and pulse dialing parameters (Sheet 1 of 2)

Market profile Localized PSTN standards

Pulse Dialing (ms)

Break time

Make time

Interdigit time

Australia Yes [1] AS/ACIF S003:2005 (2nd Edition) — Customer Access Equipment for Connection to a Telecommunications Network

[2] AS/ACIF S002:2001 — Analogue interworking and non-interference requirements for Customer Equipment for connection to the Public Switched Telephone Network

85 15 860

Brazil Yes [1] Identification of the Calling Party for SPC With DTMF, 220-250-713.

[2] Si3050 Global Voice/Data Direct Access Arrangement Specification.

66 34 800

CALA No (North American based A-law)

N/A 60 40 700

Canada Yes N/A 60 40 700

Caribbean Yes N/A 60 40 700

Global No (North American based A-Law)

N/A 60 40 700

Mexico Yes [1] Mexico general Specification, June 9, 1993

60 40 700

New Zealand No (UK-based telephony with Australian tones)

N/A 66 34 740



North America Yes N/A 60 40 700

Poland Yes [1] Polish ASS_1_v1.doc

[2] ITU-T Telecommunication Standardization Sector of ITU Supplement2 Series E 01/94

66 33 700

Taiwan Yes [1] Technical Specifications for Terminal Equipment for Connection to Public Switched Telephone Network, PSTN01, September 27, 2001

66 33 800

United Kingdom Yes N/A 66 34 740

Table 72 Transmission parameters

Market profile

Transmission

PCM coding scheme AC impedance

Loop length adjustment capability

Tx CO gain (short, medium, long)

Rx CO gain (short, medium, long)

Australia A-law 220 Ω + (820 Ω || 120nF)

No (N/A, 0, N/A) (N/A, 6 dB, N/A)

Brazil A-law 600 Ω/900 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

CALA A-law 600 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

Canada mu-law 600 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

Caribbean mu-law 600 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

Global A-law 600 Ω No (N/A, 3 dB, N/A) (N/A, 3 dB, N/A)

Mexico A-law 600 Ω No (N/A, 3 dB, N/A) (N/A, 3 dB, N/A)

New Zealand A-law 320 Ω + (1050 Ω || 230nF)

No (N/A, 3 dB, N/A) (N/A, 3 dB, N/A)

North America mu-law 600 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

Poland A-law 600 Ω No (N/A, 3 dB, N/A) (N/A, 3 dB, N/A)

Taiwan u-law 600 Ω Yes (-3 dB, 0, 0) (0, 0, 3 dB)

United Kingdom A-law 320 Ω + (1050 Ω || 230nF

No (N/A, 3 dB, N/A) (N/A, 3 dB, N/A)

Table 71 Localization, PSTN standards, and pulse dialing parameters (Sheet 2 of 2)

Market profile Localized PSTN standards

Pulse Dialing (ms)

Break time

Make time

Interdigit time


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Table 73 Call supervision parameters

Market profile

Call supervision

Link/flash time (ms) OSI time (ms)

Force on-hook time (ms)

Wetting time (ms)

Ring confirmation count (ms)

Australia 600 100 1600 0 150

Brazil 300 100 2000 N/A 256

CALA 600 100 1500 N/A 256

Canada 600 100 1600 N/A 256

Caribbean 600 100 1600 N/A 256

Global 600 100 1500 N/A 256

Mexico 600 100 1600 N/A 256

New Zealand 90 100 1600 15 200

North America 600 100 1600 N/A 256

Poland 500 500 1800 N/A 256

Taiwan 600 100 1600 0 256

United Kingdom 90 100 1600 15 200

Table 74 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 1 of 2)

Market profile

On-hook caller ID Disconnect supervision Message waiting

FSK

DTMF (Start Digit, Stop Digit) OSI Busy tone

Line reversal FSK

Voltage reversal

Stutter dial tone

Australia Bellcore Not supported

No No ROI and ROA

Supported Not supported

Not supported

Brazil Not supported

Not supported

No No No Supported Not supported

Not supported

CALA Bellcore Not supported

Yes No No Supported Not supported

Not supported

Canada Bellcore Not supported


Not supported

Caribbean Bellcore Not supported


Not supported

Global Bellcore Not supported


Not supported

Mexico ETSI Not supported

No Supported (425 Hz, 250 ms On/ 250 ms Off)

No Supported Not supported

Not supported

New Zealand ETSI Not supported

Yes (500ms UK Guarded Clear)

No No Supported Not supported

Not supported



GASM8 parametersThis section contains information for the GASM8 MBM.

Global analog stations are not supported in the following market profiles: Brazil, CALA, Denmark, France, Germany, Holland, Italy, Norway, PRC, Spain, Sweden, Switzerland, and Taiwan.

The GASM8 parameters are provided in the following tables:

• Localization, DIP switch settings, specifications, and transmission parameters (see Table 75 on page 277)

• Loop interface and call supervision (see Table 76 on page 279)

• Dial pulse and DTMF parameters (see Table 77 on page 279)

North America

Bellcore Not supported


Not supported

Poland ETSI Not supported

No Supported in unsupervised mode (425 Hz, 500 ms On/ 500 ms Off)

Supported in supervised mode

Supported Not supported

Not supported

Taiwan ETSI Supported (D, C)

No Supported (480 + 620 Hz, 500 ms On/ 500 ms Off)

No Supported Not supported

Not supported

United Kingdom

ETSI Not supported

Yes (500ms UK Guarded Clear)

No No Supported Not supported

Not supported

Table 75 Localization, DIP switch settings, specifications, and transmission parameters (Sheet 1 of 2)

Market profile Localized

DIP switch setting Specifications

Transmission

Input source impedance

Reference impedance

Load impedance

Bi- directional gain

PCM coding scheme

Australia Yes Australia TS 003

TCE2

300 Ω + (820 Ω || 120 nF) 1.3 dB CCITT A-law

Canada Yes North America

Refer to North America spec

600 Ω 3 dB CCITT mu-law

Table 74 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 2 of 2)

Market profile

On-hook caller ID Disconnect supervision Message waiting

FSK

DTMF (Start Digit, Stop Digit) OSI Busy tone

Line reversal FSK

Voltage reversal

Stutter dial tone


N0060600N0060600

Caribbean Yes North America

Refer to North America spec


Global No (North American based A-law)

North America

N/A 600 Ω 3 dB CCITT A-law

Hong Kong No (North American based mu-law)

North America

N/A 600 Ω 3 dB CCITT mu-law

Mexico No (North American based A-law)

North America

N/A 600 Ω 3 dB CCITT A-law

New Zealand No (UK-based telephony with Australian tones)

UK N/A 300 Ω + (1000Ω || 220 nF) 1.8 dB CCITT A-law

North America

Yes North America

EIA/TIA-464A

T512.1

T512.2


Poland Yes Poland [1] Polish ASS_1_v1.doc

[2] Technical Requirements for Private Automatic Branch Exchanges. Reference Analog interfaces11.doc

600 Ω 0dB for Rx

-7dB for Tx

CCITT A-law

United Kingdom

Yes UK BS 6450 Part 4

BTNR 1080EN 41003 Annex D

BS 6305

BTNR 315

300 Ω + (1000 Ω || 220 nF) 1.8 dB CCITT A-law

Table 75 Localization, DIP switch settings, specifications, and transmission parameters (Sheet 2 of 2)

Market profile Localized

DIP switch setting Specifications

Transmission

Input source impedance

Reference impedance

Load impedance

Bi- directional gain

PCM coding scheme



Table 76 Loop interface and call supervision parameters

Market profile

Loop interface Call supervision

Loop current limit

Ringing frequency

Ringing amplitude

Min. seize duration

Min answer duration

Min/max recall duration

Min clear duration

Australia 32 mA 25 Hz 65 Vrms 200 ms 50 ms 30/150 ms 1500 ms

Canada 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

Caribbean 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

Global 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

Hong Kong 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

Mexico 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

New Zealand 32 mA 25 Hz 65 Vrms 200 ms 50 ms 25/150 ms 1500 ms

North America 32 mA 20 Hz 65 Vrms 200 ms 25 ms 250/1100 ms

1400 ms

Poland 32 mA 25 Hz 65 Vrms 180 ms 80 ms 51/88 ms 550 ms

United Kingdom 32 mA 25 Hz 65 Vrms 200 ms 50 ms 25/150 ms 1500 ms

Table 77 Dial pulse and DTMF parameters

Market profile

Dial pulse DTMF

Dial pulse coding scheme

Min/max break duration

Min/max make duration

Min interdigit pause duration

DTMF coding scheme

Min DTMF detect level

Australia N 25/120 ms 10/90 ms 250 ms 16 digits -25 dB

Canada N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

Caribbean N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

Global N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

Hong Kong N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

Mexico N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

New Zealand N 15/200 ms 15/200 ms 200 ms 16 digits -25 dB

North America N 25/120 ms 10/90 ms 250 ms 12 digits -25 dB

Poland N 51/88 ms 25/48 ms 150 ms 12 digits -29 dB

United Kingdom N 15/200 ms 15/200 ms 200 ms 16 digits -25 dB


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ISDN line servicesTable 78 shows the ISDN private network services that are supported by BCM 4.0. It shows the network-based ISDN supplementary services and the features available for each.

Table 78 ISDN line services

MCDN over PRI (SL-1) DPNSS DASS2 ETSI QSIG

• Basic call

• DDI• Name display

• Number display

• Centralized voice mail• Camp-on

• ISDN call connection limit

• Network call transfer• Break-in

• Trunk route optimization (TRO)

• Trunk anti-tromboning

• Basic call

• DDI• Diversion

• Redirection

• Centralized voice mail

• Call offer

• Loop avoidance• Executive intrusion

• Three party

• Route optimization

• Basic call

• DDI• Originating line identity (OLI)

• Terminating line identity (TLI)

• Call charge indication (CCI)• Call charge rate indication

(CCRD)

• Basic call

• DDI• Name display

• Number display

Table 79 ISDN services by protocol

Protocol Market profile Available ISDN services

• NI • Canada

• Caribbean

• North America • Basic call

• DID

• Name display

• Number display

• ONN blocking

• ETSI Euro

• Australia

• Brazil

• CALA• Denmark

• France

• Germany• Global

• Holland

• Hong Kong• Italy

• Mexico

• New Zealand

• Norway• Poland

• PRC

• Spain• Sweden

• Switzerland

• Taiwan• United Kingdom

• Basic call

• DDI

• Subaddressing (on S-loop)

• ETSI call diversion (partial rerouting)

• AOC-E (specific changes for Holland and Italy)

• MCID• CLIP

• COLP

• CLIR



Analog and digital trunk typesTable 80 provides a description of the types of analog and digital trunks.

Note that some of the analog and digital trunks are available only when you select specific market profiles.

Table 80 Analog and digital trunk types and descriptions (Sheet 1 of 2)

Trunk types Description

Digital trunk types:

T1/E1 Digital line that carries data on 24 channels at 1.544 Mb/s (North America); 30 channels at 2,048 Mb/s (Europe)

Loop, E&M, DID, and ground start lines are also versions of T1 lines.You can program auto-answer T1 loop start, T1 E&M trunks, T1 DID, T1 ground start trunks, PRI and IP trunks to map to target lines to provide for attendant bypass (calling directly to a department or individual) and line concentration (one trunk can map onto several target lines).

DID A type of T1 trunk line that allows an outside caller to dial directly into a line on the BCM system.

Loop A type of T1 line that is used on systems where the service provider supports disconnect supervision for the digital loop start trunks.

These trunks provide remote access to the BCM system from the public network. These trunks must have disconnect supervision to allow the trunk to be set to auto-answer, which provides the remote access portal.

Ground T1-groundstart trunk.These lines offer the same features as loop start trunks, but are used when the local service provider does not support disconnect supervision for digital loop start trunks. Ground start trunks work with T1 only. By configuring lines as ground start, the system recognizes when a call is released at the far end.

E&M T1 and E&M. This type of trunk line is used to create simple network connections to other phone systems.This trunk always operates in a disconnected supervised mode.

PRI ISDN interface with 23 B channels and 1 D channel at 1.544 Mb/s (in Europe: 30 B-channels and 1 D-channels at 2.048 Mb/s).These lines give you incoming and outgoing access to an ISDN network and are auto-answer trunks.

BRI ISDN loop that provides both T and S reference point loops.These loops can support both network (T and S loops) and terminal equipment (S-Loop) connections.

This type of line provides incoming and outgoing access to an ISDN network. ETSI ISDN BRI is the European Telecommunications Standards Institute specification for BRI ISDN service. BRI provides two bearer B-channels operating at 64 Kb/s and a data D-channel which operates at 16 Kb/s. The D-channel is used primarily to carry call information. Like loop start trunks, BRI lines can be configured as manual-answer or auto-answer.

DASS2 (British) Trunk provides multiline IDA interconnection to the British Telecom network.


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DPNSS A digital private network signaling system, which allows phone systems from different manufacturers to be tied together over E1 lines, offering significant enhancements to BCM networking capabilities.

DPNSS makes it easier to support centralized network functionality within private networks for operators and attendants dealing with large numbers of calls. Its routing capabilities provide more of the larger-network capabilities without the expense of installing a new system, reconfiguring all the nodes, and worrying about a lot of downtime. Most functionality over DPNSS lines is transparent once the DPNSS is programmed into the system.

DPNSS allows a local node, acting as a terminating node, to communicate with other PBXs over the network using E1 lines. For example, corporate offices separated geographically can be linked over DPNSS lines to other BCM systems, bypassing the restrictions of the PSTNs to which they may be connected. This allows connected BCM systems to function like a private network.

Analog trunk types:

Loop start Standard PSTN telephone line.

Table 80 Analog and digital trunk types and descriptions (Sheet 2 of 2)

Trunk types Description

283


Chapter 30Configuring the music source

The Music on Hold and Background Music features provide music to users. For these features to function properly, a music source must be connected to the BCM.

There are three ways you can connect the music source to the BCM:

• You can connect an external music source to the Media Services Card (MSC) on the BCM.

• You can use the IP Music feature to connect to Music Manager. Music Manager is an audio player application that resides on the BCM and provides a streaming audio signal to the BCM system.

• You can use the IP Music feature to connect to an external music source on the data network. This external music source must be connected to your network and must be accessible to the BCM. The external music source must also produce a streaming audio signal that is compatible with the BCM.

If you use an external music source connected to the BCM, refer to the BCM200/400 4.0 Installation and Maintenance Guide (N0060612) for information about how to connect the external music source. If you use an external IP music source connected on the data network, refer to the documentation that came with the music source for information about how to connect the music source to the data network.

Note: A third party application that supports audio streaming is required. It must adhere to the RTP protocol and support one of the following codecs: G.711, G.729, or G.723.

284 Chapter 30 Configuring the music source

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Selecting the music sourceAfter you have connected the music source, you must select the music source you want to use.

To select the music source

1 Click Configuration > Applications > Music. The Music panel appears. See Figure 66.

2 Configure the Music parameters. Refer to the information in Table 81.

Chapter 30 Configuring the music source 285


Figure 66 Music panel

Table 81 Music parameters (Sheet 1 of 2)

Setting Definition

Music Source Select Audio Jack if you are using an external music source that is connected to the MSC card on the BCM.Select Music Manager if you are using the IP Music feature to connect to the music source available on the BCM. If you select Music Manager, you must then configure the BcmAmp application before you can use it. For information about how to configure BcmAmp, refer to “Configuring Music Manager” on page 287.

Select Streaming Server if you are using the IP Music feature to connect to a music source on the data network. If you select Streaming Server, you must configure the Network Device before you can use it. For information about how to configure the Network Device, refer to “Configuring a Network Device to be the IP Music Source” on page 292.


Audio Jack

Server Field not required.

Server RTP port Field not required.

Stream Type Field not required.

Frames per packet Field not required.

Music Manager control

Launch Music Manager Launch the Music Manager Administration web page

Server Field not required.

Server RTP port Field not required.

Stream Type Field not required.


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Frames per packet Field not required.

Streaming Server


Server Enter the IP Address of the network device that contains the music source.

Server RTP port Enter the source port number to use when connecting to the network device that contains the music source.

Stream Type Select the codec of the audio file provided by the network device.

Frames per packet Enter the frames per packet to be received from the network device.

RTP port on BCM Enter destination port number used on the BCM for sending out music to users.

If you choose Audio Jack as the Music Source, there is no further configuration required for the Music Source.

Table 81 Music parameters (Sheet 2 of 2)

Setting Definition



Configuring Music ManagerBcmAmp is an audio player that resides on the BCM. If you choose to use Music Manager, you must configure the play list, which is the music available to the BcmAmp audio player. Configuring the play list involves:

• “Opening the Music Manager Administration application”

• “Loading music onto the BCM”

• “Deleting music from BCM” on page 289

• “Adding music to the Play List” on page 289

• “Removing music from the Play List” on page 289

• “Using the BcmAmp Player” on page 291

Opening the Music Manager Administration application

Use the Music Manager Administration application to load music files and compile play lists.

To open the Music Manager Administration application

1 Click Configuration > Applications > Music. The Music panel appears.

2 Click Launch Music Manager. The Connect to IP Address dialog box appears.

3 In the User Name box, enter the user name you use to log on to Element Manager.

4 In the Password box, enter the password you use to log on to Element Manager.

5 Click OK. The Music Manager Administration panel appears.


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Loading music onto the BCM

Before you can add music to the play list, you must the load the music track onto the BCM.

To load music onto the BCM

1 Start the Music Manager Administration application.

2 Click the File Manager heading. A list of audio files already on the BCM appears, along with a form for uploading new files.

3 Click Browse. The Choose file dialog box appears.

4 Navigate to the folder that contains the sound file you want to load.

5 Click on the sound file and then click Open. The sound file must be a .wav or .au file format. The path for the sound file appears in the Upload box.

6 If you want to assign a name to this sound file, enter the name in the As: box. This name appears on the File List to help identify the sound file.

7 Click the Go link. The file is added to the File List.

8 Repeat steps 3 to 7 for each sound file you want to add to the BCM.

Restrictions on uploading files

The audio files loaded onto BCM are loaded into the same disk space that is used for CallPilot messages. Therefore, every minute of audio file loaded onto the BCM reduces the amount of message storage space available to CallPilot by one minute. To ensure the proper operation of both Music Manager and CallPilot, the following restrictions are applied to uploading audio files.

• The maximum size of any single sound file you load onto BCM is 5 MB.

• The maximum amount of disk space allowed for Music Manager audio files is 300 MB.

• To ensure there is sufficient disk space for CallPilot, Music Manager Administration prevents you from uploading audio files if there is less than 1 GB of free disk space on BCM.

Note: The Music Manager feature supports uploading of .WAV and .AU file types. To reduce your upload times, pre-process your files to include a single channel, sampled at a rate of eight thousand samples per second (8 kHz-MONO). This will help to minimize the time spent uploading data to the BCM.

Note: To minimize the time required to upload audio files, record the audio files as a single channel (mono) using 8-bit samples at a rate of 8 kHz.



Deleting music from BCM

To delete an audio file from BCM


2 Click the File Manager heading. A list of audio files already on the BCM appears.

3 Click the Remove link beside the sound file you want to delete. A confirmation dialog box appears.

4 Click OK. The file is permanently removed from the BCM.

5 Repeat steps 3 and 4 for each file you want to remove.

Adding music to the Play List

The play list is an ordered list of songs that are heard by users of the Background Music and Music On Hold features.

To add a sound file to the Play List


2 Click the Play List link. The current play list appears.

3 Click the Add drop list and click the sound file you want to add. The sound files that appear on the Add list are the sound files loaded on the BCM.

4 Click the To drop list and click on the location on the list where you want to add the sound file (for example, Bottom of List).

5 Click the Go icon. The sound file is added to the Play list.

6 Repeat steps 3 to 5 for each sound file you want to add to the Play List.

Removing music from the Play List

To remove a sound file from the Play List


2 Click the Play List link. The current play list appears.

3 Click the Remove link beside the sound file you want to remove from the Play List. The file is removed from the Play List.


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4 Repeat step 3 for each file you want to remove.

Note: Clicking the Remove link only removes the sound file from that location in the Play List. If the same sound file appears in another location on the Play List, the other entry is not removed.

Removing a sound file from the Play List does not delete the file from the BCM. For information about how to delete a sound file from the BCM, refer to “Deleting music from BCM” on page 289.



Using the BcmAmp Player

The BcmAmp Player is a web-based interface. Use the BcmAmp Player to select, play, stop, or pause sound files that appear on the Play List.

To access the BcmAmp Player


2 Click the BcmAmp Player link. The BcmAmp Player interface appears.

Figure 67 BcmAmp Player

The following explains the actions associated to the BcmAmp buttons.

Note: When a song is stopped, the Stop button changes to the Play button.

Table 82 BcmAmp Player button actions

Button Explanation

Next - Move to Next sound file

Previous - Move to Previous sound file


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To select and play a sound file

• click Next

• click Previous

• click the sound file you want to play

To play a sound file, click the Play button.

To stop a sound file, click the Pause button.

To pause a sound file, click the Pause button.

Configuring a Network Device to be the IP Music Source

To configure a Network Device to be the IP Music source

1 Click Configuration > Applications > Music. The Music panel appears.

2 Select the Streaming Server from the Music Source list.

3 Configure the Streaming Server section of the Music panel. Table 7 lists the fields and the associated parameters.

Play - Play selected sound file

Pause - Pause play for selected sound file


Table 7 Network Device parameters (Sheet 1 of 2)


Server <IP address> Enter the IP address of the music source.

Server RTP Port Default port: 2216 Enter the number of the source port used for the music source. This is the port the BCM uses to receive music from the music source.

Table 82 BcmAmp Player button actions

Button Explanation



Stream Type G.711 U-Law

G.711 A-Law

G.729G.723

Default: G.711 U-Law

Enter the codec that is used for the incoming music source audio stream. The codec you enter here must match the codec used by the IP Music source.

Frames per packets 1, 2, or 3Default: 3

Number of audio frames per RTP packet. The number of frames you enter must match the number of frames per packet sent from the IP Music source.

RTP port on BCM Default: 2218 Enter the number of the destination port used for the music source. This is the port BCM uses to send music to the users.

Table 7 Network Device parameters (Sheet 2 of 2)



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295


Index

Symbols>> soft key 167

Numerics2001

feature labels 143

2002default button programming 159feature labels 143

2004default button programming 158feature labels 143

2050default button programming 158

7100Ring Again 237Transferring a call 240

7316ECAP station 93configuring an eCAP 95

Aactivation code, features 35

active services, view (870) 38

agent busy/ready (908) 35, 41

agent login-log out, (904) 35

alarmcodes, reporting 250messages 77telephone

reporting alarms 250telephone, identify 77

Alarm timeat telephone (875) 35cancel (#875) 35Hospitality Services admin set (877) 35

allowlast number redial 67redirect

allow/disallow 57Embark switch, Call Forward 130

saved number redial 67

alpha taggingcaller ID set 49

maximum CLI per line 77

alternate languagefirst (*502) 36second (*503) 36third (*504) 36

analog lines, voice message indicator 49

analog telephonesmessage reply enhancement 76receiving short tones 57

answer DNsanswer key settings 77appearances 52autodial feature 127Contact Center warning 77Directed Pickup 196overview 198programming 51restrictions 78

answer keysanswer DNs 198autodial feature 127basic, enhanced, extended 77Contact Center warning 77

answer keys. See answer DNs 78

answering callsanswer other telephones 198Call Pickup 196conference calls 220trunk answer 197

appear and ring, telephone line assignment 49

appear only, telephone line assignment 49

appearance type, line assignments 49

appearancestelephone line assignment 49

ASM (analog station module)message indicator 65

ATA (analog terminal adapter)answer timer 65GASM disconnect supervision 65location setting 65tones 65

ATA DvcATA 65

ATA2 (analog terminal adapter 2)

296 Index

N0060600N0060600

ATA answer timer 65ATA tones 65ATA use 65message indicator 65

Auto called ID 54

auto holdallow/disallow 56for incoming page 56SWCA keys 255

autobumping, call log (815) 36, 41

autodialanswer DNs 127button programming 62external (*1) 35force auto/spd dial over ic/conf 76internal (*2) 35memory buttons 224overview 223

autodumpingcall log 214

automaticcall log 132dial 190Hold See auto hold 203

automatic dial See also autodial, dialing options 58

automatic for life of call, SWCA keys 80

auxiliary ringerDirected Pickup 196hunt groups 104overview 192programming 100telephone programming 59

auxiliary servicesringer 192

Bbackground music

at telephone (86) 35cancel (#86) 35on hold 76on telephone (86) 41programming 75

blocking calls 200at telephone (819) 41DND on busy 199intrusion controls 202privacy 200

BRIline types 281

broadcast mode 103

Business Communications Manageroverview 16

busyhunt group options 103priority call code (69) 39signal 216tone

hunt groups 103

button defaults 1517000 telephone 1567208 telephone 1557316 telephone 1547316E telephone 1527406 telephone 157T7100 button defaults 156T7100 telephone 156

button inquiry*0 35

button programminganswer keys 77features list 38internal autodial 62

buttonsactivate memory programming (*3) 36answer keys 198memory 223move line (*81) 36

Ccall

buttons, SWCA 80duration 211

call charge (818) 35, 41

call displaycall log note 132programming 54

call duration (77) 40

call forwardactivate (4) 39activate at telephone (4) 35all calls, hunt groups 232cancel at telephone (#4) 35DPNSS Embark switch 130no answer, hunt groups 232to voice mail 207to voice mail (984) 35, 41

call informationaccessing (811) 35

Index 297


current call (811) 40

call logautobumping (815) 41autodumping 214automatic 132delete items at telephone (815) 36display prompts 248feature codes 214manual (813) 36MCID (897) 36options 59options (*84) 36overview 212password (*85) 36space, reallocating 212telephone 132using 132view (812) 40view information (812) 36

call logitmanual (813) 40

Call Parkparking a call (74) 36parking from a telephone (74) 40

Call PickupDirected Pickup 196Group Pickup 197

Call Queuing (801) 36, 40

call routingoverflow routing 33

call timer. See call duration (77) 40

Call Transfer 204

callbackno answer 209timer, network 79transfer timer 79

Caller IDMCID at telephone (897) 41set, alpha tagging 49

caller IDby region 261

CallPilottransfer to mail box (986) 42

callsassign SWCA key to calls 80SWCA overview 209

camp timeout delay 79

camp-on

intrusion controls 56using at a telephone (82) 36, 41

cancelmessage waiting (#65) 39send message (#1) 39

CAP (Central Answering Position)7316E/KIM 93configuring as eCAP 95configuring buttons 95described 231line assignment 125moving a set 95

capabilitiesauto hold for incoming page 56programming 52, 54SM supervision 57

CCagent busy/ready (908) 41skillset status (909) 41

Central America, supported languages 260

central answering position. See CAP 231

charge, call information (818) 41

CLID (Calling Line Identification)caller ID set 49maximum CLI per line 77

communicating in the officesending messages, overview 217

conferenceby releasing privacy 222initiate (3) 36, 39overview 220tone, allow/disallow 75

conference.See conference calls

conference callsand SWCA keys 255

Contact Centeragent busy/ready (908) 35agent login/log out ACD (904) 35Answer DN warning 77queue request (909) 35

contrastadjust (7) 36programming 59

control setSee control telephone

control telephoneoverview 227

conventions, guide 18

298 Index

N0060600N0060600

button options 18buttons 18command line 18

Copy Key 173

copyingtelephone settings 71

copyright 2

CoS (Class of Service)password (68) 36

currentcall information (811) 40time (803) 40

customfeature labels 143

cycle park codes, park mode 77

Ddefault

7208 1557316 buttons 1547406 buttons 157button assignment 151buttons 152

2004 158IP Phone 2002 159

hunt group DN 102

default buttonsDMC portables 176

delayCamp timeout 79host delay timer 79link timer 79Park timeout 79ring transfer 76

deny, voice call (88) 41

Desktop Assistant 134

dialinsert Link (71) 36insert pause (78) 37

dial tonewait 226wait (804) 38

See also dialing plan, dialing restrictions, Dialing Translation, Dialing Translation Table

dialingautomatic dial 190insert pause (78) 40Link signal 226

mode (*82) 36options 58pause signal 226pre-dial 190run/stop 226standard dial 190

dialing restrictionsline/set restriction 69telephone 67

dialtone, wait for (804) 40

direct dialdigit

allow/disallow 55telephone

overview 231sending messages 76

Directed Pickupanswering from any telephone (F76) 40feature settings 77pick up code (F76) 36, 196

discarded calls, call log 132

disconnect supervisionGASM 65

Display 18

displaycontrast 189voice mail DN (985) 42

displayingprompts

call log 248common 235viewing active service 247

distinct ringhunt groups 104in use, telephone programming 59

distinctive ring pattern (DRP). See distinct ring

distribution modes, Hunt groups 103

DMC portablesdefault buttons 176

DNbutton programming 60, 151dialing restrictions 67display voice mail DN (985) 42hunt groups 102ISDN feature support 55user preferences, model 62

DND (Do Not Disturb)activate (85) 36

Index 299


cancel (#85)Do not disturb. See DND 36initiating (85) 41on Busy 199overview 200

DND on busyhunt groups 232initiating (85) 41programming 56

Do Not Disturb. See DND

downloadfirmware 149

DPNSS 1 (Digital Private Network Signaling System)lines, Embark switch 130

duplicate system DNs 71

EeCAP restore issue 125

Embark switchCall Forward 130DPNSS lines 130validation errors 131

ETSIMCID feature 212

evening schedule 31

Exclusive Hold (79) 40, 203

Expand to PC key 172

express messaging into voice mail (980) 36, 41

externalhotline 59paging

equipment 217to target line 200

external #autodial 63user speed dial 63

extradial telephone 33lines, CAP module 125

Ffacility

hotline programming 59user speed dial 63

FaxATA answer timer 65

featuresactivate speed dial (0) 223Auto Hold (73) 35

autodumping (815) 214button programming 38, 62call log feature codes 214Call Pickup 196Call Transfer 204change user speed dial (*4) 223Conference Calls 220current call (811) 40Display Voice Mail DN (985) 36Do Not Disturb (DND) (85) 200Do Not Disturb on Busy (85) 199Exclusive Hold (79) 36, 203Group Listening (802) 196hunt groups 232interrupt voice mail (987) 42line redirection 130MCID (897) 36, 212paging (60 - 63) 217privacy (83) 200programming memory buttons 224SM password (*550) 83sorted by name and activation code 35start conference (3) 220trunk answer (800) 197

Hold See also parked calls, SWCA

firmwaredownloading to IP telephones 149

first display 54

Force auto/spd dial over ic/conf 76

force download 149

Forward on busyDND on Busy 200

forwardingcalls

Do Not Disturb on Busy 199Line Redirection 130

Full Set Lock Restriction 67

Fwd Busy 48

Fwd No Answer 48

Ggeneral settings

answer keys 77associate SWCA key to call 80background music 75conference tone 75delayed ring transfer 76directed pickup allow 77Force auto/spd dial over ic/conf 76Held reminder 76

300 Index

N0060600N0060600

Hold 76identify alarm telephone 77include I/C calls when auto associating 80include I/C calls when invoking by Hold 81maximum CLI per line 77network callback timer 79page tone, allow 75receiver volume 77set relocation 77

Goodbye key 162, 172

Group Listeningactivating (802) 36at telephone (802) 40canceling (#802) 36

Group Pickupactivating (75) 36, 197answering from a telephone (75) 40hunt groups 232

Hhandling many calls

Hold 202

Handsfreeanswerback programming 55, 56

Handsfree / Speaker key 172

Headset key 162, 172

headset volume 191

Held reminder 76

Holdauto hold code (73) 35auto hold control 56automatic 203exclusive 203exclusive hold (79) 36exclusive hold at telephone (79) 40handling calls 202held reminder settings 76invoke SWCA parking by hold 81tones, music, or silence 76

Hold key 162, 166, 172

Hospitalityprogramming overview 229

Host delay, timer 79

host system signaling, pause 226

Hot Deskingchange password 147Feature (999) 36

hotline

facility 59numbers 59overview 227

hunt delay 103

Hunt groupsauxiliary ringer 104Broadcast mode 103distinct rings 104distribution modes 103DN, default value 102feature operation 232hunt delay timer 103if busy 103Linear mode 103monitoring mode 83monitoring with IP telephones 110moving members 106name 102overflow constraints 78programming overview 232queue time-out 103Rotary mode 103SM

password 83sets 83supervision 57

Iincoming calls, tracking 212

informationcaller, call logs 132current call (811) 40

intercomassign lines 53Include I/C calls when auto associating, SWCA 80Include I/C calls when invoking by Hold, SWCA 81

internalautodial button programming 62hotline 59

intrusioncontrols, overview 202programming 56

IP features list 141

IP Hot Desking (999) 36

See also Hot Desking

IP Services list (900) 36

IP telephonesfeature labels 143firmware, downloading 149

Index 301


hunt group note 110keep DN alive 66

IP terminal status, features list 141

ISDNline services, by region 280

ISDN (Integrated Services Digital Network)terminal feature support 55

Kkeep DN alive 66

KIM (Key Indicator Module)CAP station 93configuring as eKIM 95configuring buttons 95moving a set 95

Llabels, telephones 134

lamp, message indicator 65

languagealternate, first (*502) 36alternate, second (*503) 36alternate, third (*504) 36primary (*501) 36programming 58South and Central America 260user programming 190

Last Number Redialactivating (5) 36, 39

lineBRI and PRI line types 281first display 54pools

activating (64) 36redirection 130

Line (DN) key 171

line buttons, moving (*81) 36

Line key 166

line poolsaccess code from telephone (64) 39external autodial 63user speed dial 63

line servicesISDN support, by region 280

linear mode 103

linesBRI and PRI line types 281Caller ID set

telephones 49PRI line note 128redirection

activating (84) 36canceling (#84) 36hunt groups 232initiating (84) 41

target line appearances 49user programming 191

linkexternal call features 226initiating code at telephone (71) 40insert into dial sequence (71) 36timer 79

listening group, at telephone (802) 40

Local Area Network (LAN) 168

logall calls 59space reallocating 212view call log (812) 40

login to voice mail (981) 41

logit 214

logit See also call log

long distancecall indicator 235

long tonesentering in dialing sequence (808) 36external paging 217specifying at telephone (808) 40

loopavoiding redirection loops 130

lunch schedule 31

Mmaking a call

common display prompts 235

manualactivating call logit (813) 40for life of call, SWCA keys 80SWCA keys 80

maximum CLI per line 77

MCDN (Meridian Customer Defined Networking)intrusion controls 56

MCID (malicious call identification)feature (897) 36initiating (897) 41overview 212

media bay modules

302 Index

N0060600N0060600

availability by regions 257

membersmoving, Hunt group 106

memory buttonactivate programming (*3) 36autodial 223program defaults 151programming at the telephone 224

messageoverview 216reply message (65) 39

message indicatoranalog 65ATA 65

message reply enhancementallow/disallow 76analog telephones 76

message waitingcancel #65 39

Message waiting indicator 172

message waiting indicatormessage overview 217

messagescancel code (#1) 39cancel send (#1) 36direct-dial

telephones (F1) 76express messaging into voice mail (980) 41message reply enhancement 76overview 217send (1) 36send message code (1) 39view (65) 36

messages key 167

messaging, express (980) 36

modeluser preferences 62

modemATA Dvc 65

monitoringanswer DNs 198other telephones, answer DNS 51transferred calls 209

monitoring modesilent monitor 83

movingHunt group members 106IP telephones, keep DN alive 66

line buttons (*81) 36lines 191telephones See also automatic telephone relocation

77

musiccancel (#86) 35on hold 76playing (86) 41turn on (86) 35

mutebutton 166key 163

Mute key 172

MWI (message waiting indicator) 163, 168voice message set on telephone 49

Nname

first display 54hunt groups 102

name and number blockingcancel (#819) 37initiating (819) 37

Navigation keys 172

navigation keys 162, 167

network callback timer 79

night schedule 31

no answerautologging 59

no autologging 59

numberfirst display 54

OOLI number

private 47public 47

On hold. See also hold 76

one button dialing see Autodial 223

ONNblocking

initiate at telephone (819) 41canceling (#819) 37initiating (819) 37

operator, voice mail (981) 41

overflowanswer key settings 78hunt groups 103

Index 303


overflow routingcall routing 33routing service 33

overridesrestrictions at telephone (68) 39

Ppage

auto hold for incoming page 56combined (63) 37equipment 217external (62) 37external equipment 217initiate (60) 37internal (61) 37programming 56speaker (62) 39speaker and zone (63) 39timeout timer 79tone 75zone

assigning 55hunt groups 232initiating (61) 39

park mode, retrieval code setting 77

park timeout delay 79

parked callpark mode setting 77

partial, set lock 67

passwordhot desking (*999) 147

Pauseexternal call feature 226in a sequence of numbers See Wait for Dial Tone

226insert into dialing sequence (78) 37, 40

pickup directed, allow 77

pickup groupassigning 55group pickup (76) 197

playing music through telephone (86) 41

pre-dial 58, 190

PRIline types 281

primarylanguage (*501) 36

prime lineexternal autodial 63hotline 60

overview 230telephone programming 53user speed dial 63

prime telephonedelayed ring transfer 76

priority call(69) 37, 39allow/disallow 56hunt groups 232overview 216

Privacy(83) 37, 41overview 200

program buttons, default assignment 151

Programmable line/feature keys 171

programming system featuresSystem Speed Dial 224

programming telephonesCall Pickup 196

Protect level, intrusion controls 56

PVQM (Proactive Voice Quality Monitoring) 139

Qqueue

hunt groups 103request (909) 35time-out 103

queuing calls, initiating (801) 40

Rreallocating log space 212

receiver volume 77user programming 191

receiving callsSWCA overview 209

rediallast number (5) 39saved number (67) 37, 39

redirectline, initiating redirection (84) 41

redirect ringallow/disallow 57

redirection loops, avoiding 130

regionscaller ID 261ISDN line services support 280modules 257system defaults 261

304 Index

N0060600N0060600

regulatory information 2

related publications 20

Release key 166

relocatingCAP module 95KIM 95

relocating telephones 77

reminder, held line 76

reply message (65) 39

reporting alarm codes 250

restriction schedules, telephones 68

restriction service, changing at telephone (872) 41

Restriction servicesturning off (#872) 38turning on (872) 38

restrictionsoverriding at telephone (68) 39telephone record 67

retrieval code, park mode 77

ring againactivate (2) 37, 39cancel (#2) 37hunt groups 232overview 216

ring groupsextra dial set 33services 98trunk answer 98

ring only, telephone line assignment 49

ring transfer, delayed 76

Ring Typechanging (*6) 37user preferences 59

ring volume 192

Ring Volume (*80) 37

ringingcall (807) 37Directed Pickup 196signal call at telephone (807) 40trunk answer 197

ringing servicesauxiliary ringer 100changing at telephone (871) 41programming 97ring group 100ring groups 98trunk answer 33

turning off (#871) 38turning on (871) 38

Room conditionHS admin set (878) 37room set (876) 37

Room occupancyHS admin set (879) 37

rotary mode 103

routingservices 33

Routing servicesturning off (#873) 38turning on (873) 38

routing servicesturning on (873) 41

routing tableexternal autodial 63hotline 60user speed dial 63

Run/Stop code (*9) 37

SSaved Number Redial (67) 37, 39

schedulescontrol telephone 227ringing services 97routing service, overflow 33

send message code (1) 39

service mode status (870) 41

service schedulescontrol telephone 227

serviceschanging restrictions at telephone (872) 41changing ringing at telephone (871) 41changing routing at telephone (873) 41extra dial set 33programming auxiliary ringer 100programming ring groups 100Restriction services (872, on/#872, off) 38ringing 97Ringing services (871, on/#871, off) 38Routing services (873, on/#873, off) 38Schedule 1, night 31schedule 2, evening 31schedule 3, lunch 31schedule 4 31schedule 5 31schedule 6 31service mode status at telephone (870) 41

Index 305


trunk answer 197trunk answer, ringing services 33view active services (870) 38

Services key 167

services list, IP telephones (900) 36

set lockdialing restrictions 67

set relocation 77

short tones 57

signalcall (807), see also Ringing call 37link 226pause 226run/stop 226

signal call, ringing at telephone (807) 40

silent monitorFEATURE *550 83monitoring mode 83programming overview 229SM password 83SM sets 83SM supervision 57

skillsetstatus, CC (909) 41

SMpassword

silent monitor 83sets

silent monitor 83

SM supervision 57

Soft keys 167, 171>> 167

South America, supported languages 260

Speaker key 162

special featureshospitality 229hunt groups 232silent monitor 229

special telephonescontrol telephone 227direct dial telephone 231hotline 227prime line 230

speed dialactivate (0) 37activate feature (0) 39add/change (*4) 37force auto-spd dial over ic/conf 76

user programming 63

standard dial 58, 190

static time (806) 37

statusservice mode on telephone (870) 41

Status area 175

supervisionGASM disconnect supervision 65

SWCAauto hold control 56autohold 203button codes (*520 to *535) 40conference calls 255memory buttons 224memory codes (*520 to *535) 37overview 209transferring calls 255

SWCA (System-Wide Call Appearance)associate SWCA (System-Wide Call Appearance)

key to call 80include I/C calls when auto associating 80include I/C calls when invoking by Hold 81invoke SWCA parking by hold 81

Symbols 18

systemspeed dialing 224

system defaults, by region 261

System DNscopying settings 71

system programminguser speed dials 63

TT7208

button defaults 155

T7316Ebutton defaults 152

T7406button defaults 157

target lineexternal call, DND 200

target linesappearances 49

Telephon, ATA Dvc setting 65

telephonelog calls automatically 132test display (805) 37

306 Index

N0060600N0060600

telephone programmingalarm telephone 77allow

last number (redial) 67redirect 57

allow saved number (redial) 67allow/disallow direct-dial 55answer DNs 51Associate SWCA key to call 80ATA answer timer 65ATA Dvc 65ATA tones 65ATA use 65ATA, answer timer 65ATA, use 65Auto called ID 54auto hold 56auxiliary ringer 59button features list 38button programming 60, 151call forward on busy 48call forward, delay timer 48call forward, no answer 48call log options 59camp timeout timer 79Capabilities 52, 54contrast 59control sets 53dialing options 58distinct ring in use 59DND on busy 56external autodial button 63feature 62first display 54GASM disconnect supervision 65handsfree 55handsfree answerback 56hotline 59Include I/C calls when auto associating 80Include I/C calls when invoking by Hold 81intercom keys 53internal autodial 62intrusion controls 56Invoke SWCA parking by Hold 81keep DN alive 66language 58link timer 79message indicator 65page timeout timer 79page zone 55paging 56park timeout 79

pickup group 55prime line 53priority call, allow/disallow 56Private OLI number 47Public OLI number 47receive short tones 57redirect ring 57relocating 77restriction scheduling 68restrictions 67ring type 59set lock 67telephone restrictions 68transfer callback timeout timer 79user preferences 58user programming access 67user speed dialing 63

telephone restrictions, scheduling 68

telephones 250call log display prompts 248caller ID for target and analog CLID lines 49common display prompts 235PRI line note 128viewing active service prompts 247voice message set 49

template, button assignments 152

timecurrent (803) 37display current time (803) 40static (806) 37

time saversautodial 223Speed Dial 223

time zones, by country 259

timeoutcamp timeout timers 79page timeout timer 79park timeout timer 79transfer callback timer 79

timerscamp timeout 79Host delay 79hunt delay 103hunt group queue time-out 103link 79network callback 79page timeout 79park timeout 79transfer callback timeout 79

tone

Index 307


long, at telephone (808) 40message indicator 65

trackingMCID 212

tracking incoming calls, call log 212

trademarks 2

transferactivate (70) 37Callback 209callback timeout 79calls 204cancel (#70) 37initiate (3) 39initiating at telephone (70) 39priority call (69) 39ring delay 76SWCA calls 255SWCA overview 209to voice mailbox (986) 37via hold, hunt groups 232voice mail to mail box (986) 42

transfer See also Call Transfer

troubleshootingeCAP restore issue 125

trunk answeractivating (800) 38, 197at telephone (800) 40Directed Pickup 196ring groups 98ringing services 33

Uunanswered by me, autologging 59

unanswered callsprime telephone 230

user access, set lock 67

User preferencesconfiguring CAP/KIM buttons 95

user preferencesbutton features list 38programming 58

user programmingcontrast 189language 190moving lines 191receiver volume 191ring volume 192

user speed dials, programming 63

using features 214

call duration 211logit 214

Vview call log (812) 40

viewingactive services (870) 38

viewing active service, prompts 247

Viking, 7406 telephone defaults 157

voice callactivate (66) 38deny (88) 38deny at telephone (88) 41deny, cancel (#88) 38hunt groups 232initiating call (66) 39

voice mailcall forward 207call forward to (984) 41display DN (985) 36, 42interrupt (987) 38, 42intrusion controls 202login (981) 38, 41operator settings (982) 38set up operator (981) 41transfer to mailbox (986) 42

voice messageprogramming telephones 49

volumehandset volume 77

Volume control 171

Volume control bar 162, 171

Volume control buttons 166

volume of calls, call log 132

WWait for dial tone (804) 38, 40

wait for dial tone, external call feature 226

Welcome 23

308 Index

N0060600N0060600