BCCCPBCCCPPatient NavigationPatient Navigation

Debbie Webster, BSN, RN, LMSWMay 3, 2011

Patient Navigation DefinedPatient Navigation Defined

Timely movement of an individual through the health care continuum from prevention, detection, diagnosis, treatment support and end of life care

www.patientnavigation.com

Individualized assistance offered to patients to help overcome barriers to care, whether through the health care system or the environment

American College of Surgeons – Cancer Program Standards 2011

Harold P. FreemanHarold P. Freeman

“Disease always occurs within a context of human circumstances including economic status, social position, culture and environment. These human circumstances can determine the length and quality of survival. ”

Navigation vs. Case ManagementNavigation vs. Case Management

One of Navigation’s primary purposes is to decrease cancer disparities.

The focus on disparities is a major distinguishing factor between Patient Navigation and Case Management.

Disparities in Cancer CareDisparities in Cancer Care The 5-year survival rate after a 1st diagnosis of

breast cancer is 90% for white women and 77% for African women.

Racial/ethnic differences in: Stage at diagnosis (Robinson-White, et. al. 2010)

Mammography utilization (Battaglia, et. al., 2007)

Follow-up after abnormal breast screening Racial/ethnic minority women often have the longest delays

(Battaglia, et. al., 2007)

Early termination of treatment (Ell et. al., 2009)

Barriers to Care Barriers to Care Financial barriers (insurance) Communication barriers (language) Lack of information or misinformation Missed appointments (might be due to

work, child care or transportation issues) Medical system (lost medical reports) Fear & emotional barriers

Cancer BurdenCancer Burden

A patient without health insurance who has a diagnosis of cancer can expect a 15% lower 5-year survival than one who is insured.

Survival rates for those on Medicaid are essentially the same.

Navigation’s History Navigation’s History 1st program – 1990

Harlem, NYPopulation predominantly African American and

HispanicMost residents live in poverty Most residents have a low educational level

The Goal - Increase 5-year survival rates of cancer by helping patients move through the diagnostic and treatment processes.

Does Navigation Work?Does Navigation Work?1st program outcomes

1964-1986 the 5-year survival rate at Harlem Hospital = 39 % (60% for white women)

1995-2000 the 5-year survival rate at Harlem Hospital = 70%

1964-1986

1995-2000

Stage 0

0% 12%

Stage I

6% 29%

Stage II

45% 38%

Stage III

39% 14%

Stage IV

10% 7%

Does Navigation Work?Does Navigation Work?Additional Outcomes

Earlier diagnosis Stage 0 diagnosis went from 12.4% to 25.8% Stage IV diagnosis went from 16.7% to 9.4%

Gabram et. al. (2008)

Diagnostic resolution 90% of navigated Hispanic women followed

through to diagnostic resolution compared to 66% of non-navigated women

Ell et.al. (2007)

More OutcomesMore Outcomes Battaglia et. al. (2006) reported that women

were 39% more likely to have timely follow up on a diagnostic evaluation after implementation of Patient Navigation.

Fang et. al. (2007) reported that the cervical cancer screening rate increased from 17% to 83% in Korean women after the introduction of cervical cancer education and bilingual patient navigation.

Navigation in Cancer CareNavigation in Cancer Care Research consistently shows Navigation

to be effective at moving patients across the Cancer Care Continuum Identifying & bringing patients into screening Walking them through the steps of detection

and diagnosis when necessary Facilitating complete and timely treatment

An individualized needs assessment is key

Key components of Patient Key components of Patient Navigation:Navigation: Removing barriers to care for individual

patients Documenting these barriers

Implementation of a feedback system regarding barriers aimed at system level change (requires administrative support)

Vargas et. al. (2008)

Cancer ContinuumCancer Continuum

Prevention Detection Diagnosis Treatment Survivorship

Prevention NavigationPrevention Navigation Primary prevention

Targeted outreach HPV vaccinations Colorectal cancer screening & polyp removal

Secondary Prevention Targeted outreach to identifying cancer at an

earlier, more treatable stage Increasing the % of enrolled patients who are up to

date on breast and cervical cancer screenings

Navigation and OutreachNavigation and Outreach

CDC recommends the following: Client reminders

Small media

One-on-one education

Reducing structural barriers The Community Guide

www.thecommunityguide.org

Outreach - Client remindersOutreach - Client reminders Effective with print or telephone communication.

Reminding people they are due (or late) for screening.

Can include things like: Information about screening Benefits of screening Ways to overcome barriers to screening

The Community Guide It is important to have a feedback system in

place to determine if the client followed-up on the reminder.

Outreach – Small MediaOutreach – Small Media Videos & printed communications (letters,

brochures, flyers, newsletters)

Convey educational or motivational information Describe screening tests and procedures Provide reasons for and benefits of screening Suggest ways to overcome barriers to screening

Can address a general population or tailored to a specific population The Community Guide

Outreach –Outreach –One-on-one EducationOne-on-one Education

Can be by telephone or face-to-face

Nurse, health educator, lay health advisor, volunteer

Education can be general or targeted to the specific circumstances of the individual The Community Guide

Outreach –Outreach –Reducing Structural BarriersReducing Structural Barriers

Activities that make it easier for people to access preventive services: Modifying hours of service to meet client

needs (evening and weekend hours) Offering services in alternative nonclinical

settings (mobile vans) Transportation assistance Translation services

The Community Guide

Navigation and DetectionNavigation and Detection Navigation increases the percentage of

patients who complete their screening or diagnostic test Decreasing missed appointments Increasing the timeliness of screening

completion Decreasing the number of patients who are

lost to follow-up

Navigation & ScreeningNavigation & Screening Education on importance of cancer screening

Explaining cancer screening process Reminders of appointments Assistance in rescheduling if appointments

are missed Emotional support – addressing fears Assistance with transportation, child care or

other barriers to screening

Navigation’s Impact on ScreeningNavigation’s Impact on Screening

Research shows that any type of navigation aimed at increasing screening has an impact Detrich (2006) tested telephone navigation

and found that it impacted screening rates of mammography, pap tests and colorectal cancer screening

Navigation and DiagnosisNavigation and Diagnosis Patient Education

Importance of diagnostic follow-up Explaining cancer diagnostic test process

Patient Support Emotional support – addressing fears

Reduce Barriers Appointment Reminders

Navigation and DiagnosisNavigation and Diagnosis Easy and timely access to surgical

consultations post-abnormal finding is essential to a woman’s emotional well-being Increasing the timeliness (decreasing number

of days) between abnormal screening result and diagnostic completion

Navigate through health care setting

A patient’s perspectiveA patient’s perspective

"Sara feels like an angel sent to me. It’s unbelievable to have someone within the medical system come alongside you, anticipate your needs, hear your concerns, and offer help.“

~ Breast cancer patient Steelquist, 2009

Care Coordination ProblemsCare Coordination ProblemsA 2006 survey : Half of cancer patients say that care was uncoordinated

at times. The sickest patients and those with the deadliest tumors were most likely to encounter a problem. Records or test results did not reach doctor in time for

appointment - 13% Left a doctor's office with critical question unanswered - 15% Confused about prescription medication - 20% Sent for duplicate tests - 21% Given conflicting information from doctors or nurses - 25% Any of these coordination problems - 50%

~ USA Today

Navigation and TreatmentNavigation and Treatment Continued assistance with navigating the

health care setting Tracking patients diagnosed with cancer into the

start of treatment Increasing timeliness (decreasing number of days)

between diagnosis and initiation of cancer treatment

Coordinating care among different providers Have medical records available at appointments Assist in scheduling of follow-up appointments and

their reminders

Navigation and TreatmentNavigation and Treatment Decrease disparities by improving access

Ensure unrestricted access to all services Build awareness of all available services

Help clarify choices Dispel fears so patient seeks appropriate care options

Dispelling fear can increase compliance with treatment care recommendations

Education on the treatment phase Understand and manage side effects

“Even more than the cancer fears, the financial worries were eating me alive. I knew treatment was going to be expensive and I didn’t want to burden my kids. But I wanted to live”

~ A breast cancer patient Steelquist, 2009

Navigation and SurvivorshipNavigation and Survivorship Transitional care

Proactive management of health Long-term (Survivorship) Care Plan Maintain appropriate follow-up Symptom management Wellness/nutrition

Emotional concerns Support groups Stress management

Navigation and SurvivorshipNavigation and Survivorship Few models on this type of navigation

No research has been done

Many hospital Nurse Navigators add survivorship issues into their plan of care for patients Follow up calls on HRT therapy

We can’t hire a NavigatorWe can’t hire a Navigator Patient Navigation Team

In many programs, the roles of the Navigator is divided among multiple staff

Unmet needs are identified and then split based on the skills of each team member

“Poverty should not be an offense punishable by death.”

~ Harold Freeman, MD cancerpatientnavigation.org

Questions?Questions?

Illustration: Guy Billout

ReferencesReferences American College of Surgeons Commission on Cancer. (2011) Working draft:

Cancer program standards 2012: Ensuring patient-centered care. Retrieved on February 7, 2011 from http://www.facs.org/cancer/coc/cps2012draft.pdf

Battaglia, T., Roloff, K., Posner, M., & Freund, K. (2007) Improving follow-up to abnormal breast cancer screening in an urban population. Cancer. 109(2); 359-366.

Center for Disease Control. (2010) Using evidence for public health decision making: Screening for breast, cervical and colorectal cancer. The Guide to Community Preventative Services.

Dillon, T. (2006) Cancer care often uncoordinated. Retrieved on April 7, 2011 from http://www.usatoday.com/news/health/2006-11-19-cancer-care_x.htm

Ell, K., Vourlekis, B., Xie, B., Nedjat-Halem, F., Lee, P., Muderspach, L., Russell, C., & Palinkas, L. (2009) Cancer treatment adherence among low-income women with breast or gynecologic cancer. Cancer. (October); 4606-4615.

Ell, K., Vourlekis, B., Lee, P., & Xie, B. (2007) Patient navigation and case management following an abnormal mammogram: A randomized clinical trial. Preventative Medicine. (44); 26-33.

ReferencesReferences Fang, C., Ma, G., Tan, Y., & Chi, N. (2007) A multifaceted intervention to increase

cervical cancer screening among underserved Korean women. Cancer Epidemilogy, Biomarkers & Prevention. 16(6); 1298-1302.

Freeman, H. (2004) A model patient navigation program. Oncology Issues (September/October); 44-46.

Freeman, H. (2008) Patient navigation: Community centered approach to reduce cancer mortality. Retrieved on January 20, 2011 from http://georgiacancer.org/treat/pat.nav.pdf

Gabram, S., Lund, M., Hatchett, N., Bumpers, H., Okoli, J., Johnson, B., Kirkpatrick, G., Brawley, O. (2008) Effects of an outreach and internal navigation program on breast cancer diagnosis in an urban center with a large African-American population. Cancer. 113(3); 602-607.

Pfizer. Cancer patient navigation overview. Retrieved on February 14, 2011 from http://www.cancerpatientnavigation.org

Robinson-White, S., Conroy, B., Slavish, K., & Rosenzweig, M. (2010) Patient navigation in breast cancer: a systematic review. Cancer Nurse. 33(2); 127-140.

Steelquist, C. (2009) On the right path. Retrieved on February 11, 2011 from http://www.fhcrcorg/about/pubs/quest/articles/2009/path.html.