bc4909- certificate in quality management & business performance

8/13/2019 BC4909- Certificate in Quality Management & Business Performance

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2 5 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE

24 27 November 2013 Venue TBC, Dubai, UAE

www.iirme.com/managequality

A Strategic Approach To Quality

Management And Business

Improvement

1. Learnhow to make the business case for

pursuing a business improvement strategy

that will help you reduce your costs, improve

the quality of your products and services and

improve cycle times/delivery times

2. ExploreLean, Six Sigma and Self-Assessment

strategies to determine the best approach foryour organisations business improvement

programme

3. Understandhow the Balanced Scorecard

and benchmarking can support your business

improvement strategies

4. Explorehow the tools of a Lean/Six Sigma

practitioner (Value Stream Mapping, Statistical

Process Control, etc.) can contribute toprofound business improvement

4 Key Learning Objectives:

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Organised by:

Strategic Career Partner:

Who Should Attend?This course is designed for leaders, executives and managers from all sectors:manufacturing, service, health, financial and governmental organisations who wish

to develop strategies to reduce operating costs while simultaneously improving theclient/customer experience.

Certif icate In

Quality Management

And BusinessPerformance

Lean, Six Sigma and Business Excellence

Discover how to make them work for your organisation


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By completing this course you will be able to:

Outlineyour business case for pursuing a quality strategy

Describethe business excellence model and explain how it can be

used as a self-assessment tool

Explainhow to implement excellence in an organisation from

developing your vision, mission and values to introducing process

improvement programmes

Constructa strategy map and a Balanced Scorecard (BSC)

Outlinethe principles of lean operations and demonstrate an ability to

construct a value stream map

Explainthe principles of Six Sigma and demonstrate an ability to

construct a control chart

Understandwhen and how to deploy a selection of process

improvement tools

I really enjoyed and learnt from this course and I

would like to compliment Alan on the comprehensive

and in-depth manner in which he dealt with thisimportant subject. I cant wait to get back to work to

start implementng everything Ive learnt.

Katherine Marshall, Quality Manager,Jebel Ali Golf Resort & Spa,UAE

T:+971 4 335 2437 F:+971 4 335 2438 E:[email protected] W:www.iirme.com/managequality

Meet Your Expert Course Leader

Alan Powerleft Lloyds TSB after 32 years to set up his

own consultancy business, MPOWER (UK) Ltd., which

provides services to support organisational development.

During his career with the bank Alan had held several

senior executive positions within Human Resources

when, in 1986, during his time as HR Director of one of the banks

subsidiary companies, he became aware of the work of Dr W Edwards

Deming and other Quality gurus and, as a result, became an enthusiastic

supporter of the pr inciples and practices of Total Quality Management, in

particular he developed competencies in areas that today are known as

Lean Thinking and Six Sigma; he was also an early adopter to the Balanced

Scorecard and employed benchmarking extensively throughout his career.

In 1989, as a direct consequence of his interest in business improvement

strategies, he was invited to set up and manage a centralised business

unit to handle the banks $15 billion mor tgage business. As General

Manager, he created the company, TSB Homeloans Ltd., using Lean and Six

Sigma principles which won him several Quality awards and culminated

in him winning the 1996 Quality Scotland National Award for Business

Excellence. In 1997 this result led to the CEO of Lloyds TSB appointing

Alan to a strategic quality role at the Lloyds TSB corporate headquarters

where he directed the quality policy and strategy for the whole group.

Alan has been an assessor for the British Quality Awards and the

European Foundation for Quality Management Awards; a visiting lecturer

on Quality Management for the University of Warwick and the University

of Leicester; he has also been a jury member for the Scottish National

Quality Awards.

Alan has extensive experience of the Middle East where he has been

running both public and in-company programmes for over 10 years and in

all GCC countries.

Course OverviewQuality management has the potential to make huge differences to your

organisation and to facilitate improvements on a continuing basis but to

achieve this, you must look at it as a strategic initiative not a short term

fix.

Strategic Quality Management And Business Performance is four days of

focused and practical training that will deepen your understanding of how

you can help transform your organisation to deliver Business Excellence.

The effective implementation of the tools and techniques that you will

learn can help secure greater market share and increased profits, as well

as reducing costs.

Would you like to run this

course in-house?

The in-house training division

of IIR Middle East

Tel: +971 4 407 2624 Email: [email protected]

www.iirme.com/cts

The George Washington University School of Business, IIR Middle

Easts Academic Partner, is dedicated to excellence: in its teaching

and research about management, in the public and private sectors ,

within the United States and internationally.

The school has a 75 year history of preparing men and women

for leadership in both the public and private sectors. Known

internationally for its dedication to academic excellence, the school

draws students from all parts of the United States and around the

world.

Beyond first class teaching and scholarship, the schools faculty

offers practical experience in the issues and challenges confronting

business and government. Its research centres link faculty andstudents with US and international business and government

organisations. Recent distance learning initiatives have expanded the

schools global reach.

Course Requirements And Certificates

Delegates must meet two criteria to be eligible for an IIRME/GW

Certificate of Completion for a course:

1. Satisfactory attendance delegates must attend all sessions

of the course. Delegates who miss more than 2 hours of thecourse sessions will not be eligible to sit the course exam

2. Successful completion of the course assessment

Delegates who do not meet these criteria will receive an IIRME

Certificate of Attendance. If delegates have not attended all sessions,

the Certificate will clearly state the number of hours attended.


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Day One

Business Excellence A Framework For Business Management? A history of the quality movement and Business Excellence - Developments in Japan

- Developments in USA - Developments in Europe The business case for Excellence The European Foundation for Quality Management (EFQM) excellence

model Business improvement through self-assessment against the Excellence

model - Characteristics of enablers - Characteristics of results Obstacles to effective self-assessment

A Fast-Track Method Of Implementing Excellence The Grand Prix outlined The Grand Prix workshop method

Understanding And Communicating Why Your Business Exists

Developing an effective statement of business purpose - Understanding the need for a mission statement - The process for developing an effective mission statement

Determining Your Approach To Fulfilling Your Business Purpose - Being clear about how you differentiate your business - Understanding the need for a clear statement of business strategy - The process for developing an effective strategy statement - The contribution of a Porter analysis to strategy development

Identifying What Needs To Be Done To Deliver Your Strategy - How to identify key business processes - Establishing the principle of process ownership - The role of the process owner

Day Two

Process Management Identifying Improvement Opportunities The 4 dimensions of quality The importance of quality suppliers and quality inputs Improving the quality of plant, machinery and tools Improving the three dimensions of the human side of the enterprise:

competence, culture and commitment Control points and the importance of zero defects

Output Quality How To Monitor Productivity Efficiency Effectiveness Output per paid hour The complexity of managing human performance

Organising Key Business Processes To Effect Management Control Lean

- Using operating models to understand relationships and interfaces - Criteria to consider for organisational design - Lean thinking - The 7 wastes - The 5Ss - Value Stream Mapping

Exercise: Developing the skills of value stream mapping

Tools And Techniques For Process Improvement Six Sigma - Six Sigma as a business strategy - Statistical Process Control (SPC) - Cause and effect diagrams - Pareto charts

Exercise: Developing basic SPC charts

Day Three

Managing The People Dimension Of Your Business - Developing ethics, values and beliefs - Understanding the need to articulate ethics, values and beliefs - The process for developing a clear set of statements of ethics, values

and beliefs

T:+971 4 335 2437 F:+971 4 335 2438 E:[email protected] W:www.iirme.com/managequality

Course Timings:Registration will be at 07.30 on Day One. The course will start promptly at 08.00 and finish at 14.30. There will be two breaks for

refreshments at appropriate times and lunch will be served at the end of each days sessions.

Certificate In Quality Management And Business Performance

- Consider the need to prioritise beliefs - The impact of ethics, values and beliefs on organisational culture - A theoretical framework for developing ethics, values and beliefs

Developing And Deploying Your Long-Range Business Plan

- Producing an analysis of your strengths, weaknesses, opportunities andthreats

- Environmental analysis - Capability analysis - The contribution of a vision statement to long-range planning - Understanding the need for a rich picture of the business for the

planning horizon - How to develop a vision statement

Converting Vision Into Reality With A Five Year Business Plan - Understanding the need for a structured approach to business planning - Identifying results and actions to deliver results using the walkback

technique

Making Sure Your Plan Is Delivered

- An outline of the policy deployment process - Understanding the difference between management control andbreakthrough management

- The Policy Deployment Matrix - Using the Policy Deployment Matrix to achieve goal congruence

Management Reporting The Balanced Scorecard History and development of the Balanced Scorecard The purpose of the Balanced Scorecard Using policy deployment to link the Balanced Scorecard to corporate

vision Examples of the Balanced Scorecard - The financial perspective - The customer perspective - The internal perspective - The learning and growth perspective

Identifying cause and effect relationships Using the Balanced Scorecard to manage your business

Day Four

Measuring And Monitoring - Tools and techniques for measuring and monitoring business

performance against objectives - Measures for the financial perspective - Measures for the customer perspective internal and external - Process performance measures and the role of the process owner - Learning and growth measures

Using The EFQM To Conduct Self-Assessment - The self-assessment process

- How to use the model to conduct self-assessment - Assessing enablers - The characteristics of enablers - Scoring enablers - Assessing results - Characteristics of results - Scoring results - How each of the criteria are weighted - Understanding variation in individual scores - Running a self-assessment workshop - Achieving consensus - Prioritising actions - Action planning

How To Win A Business Excellence Award - The award application process

- How to construct an effective submission - The assessment process - How to manage the assessment team

Summary And End Of Course - Further work - Additional support

2 5 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE



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C i ht I I R HOLDINGSB V

MR/EO BU24 Quality Management

EventCourse Fee Before

17 March 2013Course Fee Before

7 April 2013 Final Fee

Certificate In QualityManagement And BusinessPerformance (BC4909)

2 5 June 2013

US$ 3,895 US$ 4,395 US$ 4,695

EventCourse Fee Before8 September 2013

Course Fee Before29 September 2013

Final Fee

Certificate In QualityManagement And BusinessPerformance (BC4910)

24 27 November 2013

US$ 3,895 US$ 4,395 US$ 4,695All registrations are subject to our terms and conditions which

are available at www.iirme.com/terms. Please read them as

they include important information. By submitting your

registration you agree to be bound by the terms and

conditions in full.

COMPANY DETAILS

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Payments

A confirmation letter and invoice will be sent upon receipt of your

registration. Please note that full payment must be received prior

to the event. Only those delegates whose fees have been paid

in full will be admitted to the event. You can pay by company

cheques or bankers draft in Dirhams or US$. Please note tha t all

US$ cheques and drafts should be drawn on a New York bank

and an extra amount of US$ 6 per payment should be added

to cover bank clearing charges. In any event payment must be

received not later than 48 hours before the Event. Entry to the

Event may be refused if payment in full is not rece ived.

Cancellation

If you are unable to attend, a substitute delegate will be

welcome in your plac e. Registrations cancelled more than 7 days

before the Event are subject to a $200 administration c harge.

Registration fees for registrations cancelled 7 days or less before

the Event must be paid in full. Substitutions are welcome at a ny

time.

Avoid Visa Delays - Book Now

Delegates requiring visas should c ontac t the hotel they wish to

stay at directly, as soon as possible.

Visas for non-GC C nationals may take several weeks to process.

All registrations are subject to acc eptance by IIR which will be

confirmed to you in writing.

Due to unforeseen circumstance s, the programme may c hange a nd IIR reserves the right to alter

the venue and/ or spea kers.

WEB BC4909/BC4910

LR

DISCOUNTS AVAILABLEFOR 2 OR MORE PEOPLE

CALL +971 4 335 2483

E-MAIL [email protected]

FIVE WAYS TO REGISTER

IIR Holdings Ltd.P.O Box 21743Dubai, UAE

+971 4 335 2438

+971 4 335 2437

[email protected]

www.iirme.com/managequality

Name: ..............................................................................................................................................................................................................

J ob Title: ......................................................................................................... Email: .....................................................................................

Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

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Event Venue:

Jumeirah Emirates Towers Hotel, Dubai, UAE

Tel: +971 4 330 0000

Accommodation Details

We highly recommend you secure your room reservation at the

earliest to avoid last minute inconvenience. You can contact the

IIR Hospitality Desk for assistanc e on:

Tel: +971 4 407 2693

Fax: +971 4 407 2517

Email: [email protected]

WOULD YOU LIKE TO RUN THIS COURSE INHOUSE?

Co urse fees includ e d oc ume ntat ion, luncheo n and ref reshments. Delega tes who at ten d a ll sessions and succ essful ly co mp lete

he c ourse a ssessme nt w ill rec eive a n I IRME/GW C ert if icate of C om plet ion.

ELEGATE DETAILS

Certificate In Quality Management And Business Performance2 5 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE


bc4909- certificate in quality management & business performance

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