bc3

471.1205 Winter 3

Business CommunicationProvidence College

471.12Winter 2005

Bruce Duggan

471.1205 Winter 3

Class 3a

471.12 BC05 Winter 3

This Week Meetings

• Left over from last week Sentences

• Handbook Sec 1.7

• 1.7.1 – 1.7.6 Communicating interculturally

• ch 3

471.1205 Winter 3

Meetings


MeetingsKnow purpose

What can’t be done another way?• Information• Decisions• Commitment

What will be different after?• What will we be able to say after that

we can’t say now?


Meetings Select participants Choose location Set agenda


MeetingsAgenda

Start it Cover it Stop it


MeetingsSet tone

Chair gently• Focus• Draw in• Give time• Summarize consensus

Participate constructively


MeetingsChoices

Motions?• Majority vote?

Robert’s Rules? Neutral chair? Minutes?


Sentences

Bruceforgets

noun verb

Who (or what) does

something?

What do they do?

.bone muscl

e

subject predicate


Sentences

Bruceforgets

noun verb

subject predicateWho (or what) does

something?

What do they do?

.


Sentences

Bruceforgets

noun verb

subject predicate

.


Sentences

I forget.

? verb

subject predicate


Sentences

I forget.

pronoun verb

subject predicate


Sentences

I have forgotten.

pronoun ? ?

subject predicate


Sentences

I have forgotten.

pronoun

state-of-being verb

adjective

subject predicate


Sentences

The professorhas forgotten.

??

subject predicate


Sentences

The professorhas forgotten.

noun

state-of-being verb

adjectivearticle

subject predicate


Sentences

has forgotten.The professorsubject predicate


Sentences

has forgotten, The professor

despite having a schedule on his door.

predicate

?

subject


Sentences



predicate

dependent clause

subject


Sentences



predicate

fragment

subject


Sentences



predicatesubject


Sentences

has forgotten.

predicate

The professor,

despite having a schedule on his door,

subject


Sentences

has forgotten.

subject

predicate

the professor

Despite having a schedule on his door,


Sentences

The professorhas forgotten.subject predicate


Sentences

Money talks.


Sentences

His money talks.


Sentences

His money talks, but nobody’s listening.


Sentences

His money talks; nobody’s listening.


Sentences

His money talks. Nobody’s listening.


Sentences

His money talks. Sadly, nobody’s listening.


Sentences

In terms of usable space, a steel warehouse, with its extremely wide span of roof unsupported by pillars, makes more sense.


Sentences

In terms of usable space, a steel warehouses, with its extremely wide span of roof unsupported by pillars, makes more sense.


Sentences

In terms of usable space, steel warehouses, with its extremely wide span of roof unsupported by pillars, makes more sense.


Sentences

In terms of usable space, steel warehouses, with its extremely wide span of roof unsupported by pillars, make more sense.


Sentences

In terms of usable space, steel warehouses, with their extremely wide span of roof unsupported by pillars, make more sense.


Sentences

American cars usually work for about three years.


Sentences

An American car usually for about three years.


Sentences

An American car usually works for about three years.


Sentences Enough already!

471.1205 Winter 3

Communicating Interculturally


CulturesBasic characteristics

vary in• stability• complexity• tolerance• context

components importance


CulturesContext

physical cues environmental stimuli implicit understandings

convey meaning

high low


Cultural differences Negotiating styles Decision-making process Problem-solving techniques Ethical norms


Cultural differences Status Manners Time Personal space Body language


Communicating AcrossEthically

Seek mutual ground Send and receive messages

• without judgment Send messages that are honest Show respect for cultural

differences


Sentences Correct the

grammar Identify

• Subject noun

• Predicate verb

Each slide gets operated on by two teams


Sentences Correct the grammar Identify

• Subject noun

• Predicate verb

each slide gets operated on by two teams

471.1205 Winter 3

Class 3b


SentencesThe editors of Rolling Stone magazine has

reversed itself and agrees to accept advertisement for a new translations of the Bible.

Lisa Dallos, a spokeswomans for Rolling Stone, said Tuesday that company had "addressed the internal miscommunications that leads to the previous misstatement of company policies. We apologizing for any confusion it may have caused."


SentencesWireless network are everywhere. However, for all their pervasiveness, this networks are useless without the right hardwares.

What good is the networks if your laptop can’t link to them? What if phone can't handle data?

Fortunately, hardware vendors have aggressively cranking out new gadgets to meet this needs. Almost every gizmo have either Wi-Fi or Bluetooth capabilities.


SentencesThis camera are the finest of construction. After opening the packaging, you must discard only the non-cameras material. Applying a flashing attachment without an correct batteries can cause mayhem.

Return the warranty! Both mailing and by Internet will be effective in your securing all the benefits that are contained within its guarantees. Can you our customer accept our thanks for your loyalty?


Communicating AcrossEthnocentrism

different = worse = morally worseStereotyping

predicting behaviour based on• group• class


Communicating AcrossEthnocentrism

overcoming• acknowledge distinctions• avoid

assumptions judgments

• be curious open to adventure


Communicating AcrossLanguage barriers

overcoming• avoid

slang and idioms• pay attention

local accents and pronunciation• learn the language

at least a little bit


Communicating AcrossLanguage barriers

overcoming• use an intermediary or translator• offer language training programs


Communicating AcrossSkills

Decide Prepare Act



Decide • Take responsibility• Assume differences• Tolerate ambiguity



Prepare• Recognize bias• Be flexible• Learn patience and persistence.• Learn when to be direct• Deal with the individual• Look beyond the superficial



Act• Show respect• Empathize• Send clear messages• Withhold judgment• Emphasize common ground• Evaluate feedback to assess your

hypothesis


Communicating AcrossWriting skills

Avoid• slang• idioms• clichés



Use• plain English• short paragraphs• transitional elements



Be• brief• clear


Communicating AcrossOral Skills

Noise Feedback

you me



Rephrase• Use objective, accurate language

Clarify• repetition • examples



Slow down Let them finish Listen carefully



Adapt your conversation style• to the other person’s• to your abilities

Remember• The problem is your lack of skill

“talking down”


Communicating AcrossOral skills

Clarify• progress to date• purpose now• then

what will happen next


Next WeekPlanning Business Messages

chapter 4; : ,

handbook 2.4, 2.5, 2.6Reading assessment

shifted• Hand out Tuesday• Due Friday

bc3

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