INSIGHTSWINTER 2014

BBRS COMMUNICATIONS TEAM WINS GOLD!The BBRS Marking and Communications team won two golds for excellence in branding and logo design from MarCom, an international creative competition judged by the Association of Marketing and Communication Professionals. BBRS work for clients WorkForce Resources, LLC, and DefendSafe, LLC, both subsidiaries of Bristol Bay Native Corporation, were recognized. See the full press release on our website.

COMING SOON: BBRS TO EXPAND IT DEPARTMENTBBRS announces that coming soon clients will have the option of seeking professional IT support services from our growing Information Technology Department. The experienced IT team from Bristol Industries, LLC, is transferring to BBRS April 1, allowing us to offer our clients quality IT support.

The department will be led by Niel Smith, hired February 2014 as Director of Information Technology with Bristol Industries. Niel’s team, working closely with the BBRS IT Department, has worked to standardize certain functions in our internal systems, including easy-to-use collaboration tools for video conferencing and shared desktops, satisfaction surveys to document user feedback and self-service systems for managing network accounts and IT requests. The team has also begun to introduce new laptop models that are half the weight and cost less.

The IT team has several exciting projects underway and in the early planning stages. It is working to create advanced infrastructure to establish easily accessible out-of-state data backups, and extend help desk support during East Coast business hours.

Clients interested in learning more about IT support may contact it@bbrs-llc.com.

Niel Smith, Director of Information Technology

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PRESIDENT’S LETTER:An Effective Model for Communication

Communication is undoubtedly the key to success for just about everything we do, yet is often the most frequently overlooked component of projects and plans.A robust communication model doesn’t have to be complicated, but it should be deliberate. Assuming that communication comes naturally to people – that they say or write what needs to be said – is a myth. Most people in our companies are busy, and it’s easy to focus only on the job at hand, ignoring the introduction of new ideas and processes.Below are some steps to consider to help you communicate effectively to make projects a success.Step 1: Identify the Stakeholders. Identify every group of employees (or business partners) who should be informed about the project or plan. Avoid rushing through this step and be sure to include persons at all levels of the organization. Write down this information or, better yet, draw a simple chart depicting the groups of people you’ve identified.Step 2: Determine the level of importance of the communication to this group/individual. You’ve determined the groups that need to be part of the communication. Now to determine how important or critical the communication is to each. For example, the communication is critical to those who have decision-making influence. Even if they don’t make decisions, the communication is critical if there will be a financial impact (the bigger the impact, the more critical). If a process or workflow change will occur, the communication is important (or perhaps critical). For those being informed as a courtesy, communication may be important for buy in. Chances are, if you’ve identified a group or individual to receive the communication, it’s unlikely that the level of importance will be minimal.Step 3: Customize communication for each stakeholder group. Communication to stakeholders should be designed to address the concerns and questions of each group, and may require multiple messages. Executives will be interested in both cost and benefit information about a new program. Their direct reports may be more concerned about the

ACCOUNTING & FINANCEOpen enrollment: check your finances, consider changes

The annual open enrollment period is the perfect time to reevaluate your personal finances

and determine whether you want to expand or reduce the optional benefits your company offers. Do you want to contribute more to your 401k or cut back on your Flexible Spending Account? Enroll in an optional short-term disability insurance plan or boost your life insurance coverage?These changes affect your final take home pay for the month, so take the time to carefully consider your options and the costs/savings for any changes you want to make – unless something major happens (such as a birth, death, marriage or a similar life event), you can’t change it until next year.See our Thought Leadership pieces on fringe benefits and taking full advantage of your benefits for guidance.Also note: You should check to see if your home address on file with the payroll department is current. This will ensure there are no delays with receiving your W-2 forms in January.

Accounting welcomes new team memberThe accounting team welcomes Sherri Roberts as our new tax analyst. Sherri comes to BBRS from Chugach Alaska Corporation, and has extensive experience in tax compliance issues.

HUMAN RESOURCESOrganizational training program underway

BBRS has expanded our HR offerings to include the BBNC-sponsored training program for all

BBNC subsidiaries. Michael Redmond, Senior Manager, Human Resources Field Support, has provided training services to our clients for the past year. Michele Moser, Senior Training Specialist, joined the BBRS HR team in August. Michael and Michele will work to design, develop and present a variety of courses.We offer a range of topics and can develop training to suit our clients’ needs. Some of our recent offerings include Conflict Resolution and Supervisor Training.

DEPARTMENT UPDATES

Meet the Team Name:Beth PoissonJob title and department:Contracts Administration Manager, Contract Administration Services

In one sentence, describe what you do all day:I help customers understand and follow the terms and conditions of their contracts and assist in ensuring subcontractors follow our terms and conditions.How my job helps BBRS clients succeed:Helping customers understand their contractual requirements and assisting with the administration of the requirements lets them focus on their project scope, schedule and budget.Education/work experience:

I have 14 years in government contracting, including simplified acquisition of base engineering requirements, job order contracting and multi-million dollar military construction projects.

Hobbies:Reading, camping, fishing, archery and cookingFamily: Husband Gregg, and two sons Carter, 10, and Reece, 8.Hometown: Anchorage, AKFamous quote to live by:“If you fail to plan, you are planning to fail!” ― Benjamin FranklinHow I made my first dollar: BabysittingFavorite lunch spot:Fire Island Bakery and Café. It is a short walk from the office!Something most people don’t know about me:I’m a pretty good shot with a pistol and getting better with a bow.The best advice I ever received from my parents (or mentor) that helped me later in life:The best advice I’ve received was from my first boss in the construction business, who said, “Anything can happen; its construction.” Basically, what separates the good projects from the bad is planning and being in the best possible shape when trouble hits. Do it right the first time.

Onboarding: Where success startsIn early 2015, BBRS will offer a shared onboarding portal to clients, which provides a more streamlined and efficient method for new employees. The shared RedCarpet portal will provide introductions to both subsidiary companies and Bristol Bay Native Corporation. This secure online portal also directs new employees to fully fill out all new hire paperwork, including forms for health and 401k benefits, state and federal taxes, and company-specific documents. To learn more, contact Rhonda Lamp.

MARKETING & COMMUNICATIONSNew Fund Opens up Opportunities for Bristol Bay BusinessThe newly established Bristol Bay Development Fund is a subsidiary with a specific mission: To be a catalyst for in-region business start-up, survival, success and growth through effective deployment of financial and non-financial capital.BBDF helps prepare companies and individuals for the next stage of their business – start-up, growth or sale. BBDF provides capital to viable concepts, and also brings business owners together with the people and resources they will need to be successful.BBRS’ communications department worked with the Fund to develop a strong brand that is in-line with BBDF’s goals. Additionally the communications team developed a website, flyer, signage and business system for the new company. Plans are underway to expand the website and other materials as the new company grows.See the website at BBDF.net.

Department Updates continued on back page

Capital. Connection.

Community.

( 9 0 7 ) 2 6 5 - 7 8 3 6 // w w w . b b d f . n e t

This section relays information about what our department teams are doing for clients or how we are working to improve services.

Bristol Bay Resource Solutions, LLC, is a subsidiary of Bristol Bay Native Corporation, and 100 percent Alaska Native-owned.

• Anchorage, AK• Bristol Bay, AK• Fairbanks, AK• Huntsville, AL

• Camp Pendleton, CA• Golden, CO• Coral Springs, FL• Shalimar, FL

• Jacksonville, FL• Joint Base Pearl

Harbor-Hickman, HI• Augusta, ME

• Camp Lejeune, NC• Sneads Ferry, NC• Oak Ridge, TN• San Antonio, TX

• Base Quantico, VA• Ft. Lewis, WA• Marysville, WA

BBRS SERVES CLIENTS ACROSS THE COUNTRY:

Bristol Bay Resource Solutions, LLC111 W. 16th Ave., Ste.100Anchorage, AK 99501-6206

Phone : (907) 793-9200FAX : (907) 375-2924bbrs-llc.com

impacts on staff members and how the new program will be implemented. Staff members will want information and training about expectations. Determine if communication should be written or given in person.Step 4: Create a timeline. Nothing puts a damper on a great new program like frustration or confusion over why it is being implemented, lack of information about costs or just plain surprise. If a new program is to be implemented within the next few months, determine when staff members must be fully acquainted with it. Two months out? Then back up from that point in time to determine when line management must be informed. Three months out? Allow even more time (four to six months before implementation) to inform executives and rally the team around the new plan and program.

Step 5: Prepare your communication materials. If writing communication snippets is not your forte, draw upon your own staff who have these skills or contact outside communication professionals for assistance. Sometimes an objective third party can help bring focus and clarity to an important message.Step 6: Work your plan. Adhere to your timeline, set up meetings to discuss the program personally with key stakeholders, distribute your communication materials at the appropriate times, and make yourself available for questions and comments.After all is said and done, regardless of the value of your project or plan, the key to success is all about effective communication.

President’s Letter (Continued from Inside)

BBRS’ 2014 intern bio projectMeet the 2014 BBRS interns on our website. This year’s communications interns led efforts to develop a video project and website to feature the five individuals who interned at BBRS this summer. Hear in their words how they spent their summer, what they learned and whether they would recommend an internship to others.Featured are: Brianna Aspelund, Human Resources; Ethan Atwater, Marketing and Communications; Adrianna Neketa, Accounting; Jeran Pelagio, Marketing and Communications; and Cameron Sinz, Marketing and Communications.In addition to other duties, Cameron, Ethan and Jeran worked on the intern bio project throughout the summer, filming, interviewing and editing footage and photographs.

Department Updates (Cont. from Inside)

BBRS participated in Making Strides Against Breast Cancer walk, held in Anchorage Oct. 4. The team raised $685. More than 1,200 people participated in the event, raising $180,000 to support research in the fight against breast cancer.

In September, BBRS volunteers served lunch at Beans Café, a nonprofit organization that provides meals, day shelter and support services in Anchorage.

#BBRSCOMMITTED