Battling Burnout, Distractions and Collaboration Fatigue: Why Productivity Analytics are essential.

Speaker: Gabriela Mauch, Head of ActivTrakProductivity Lab

► Expertise in organizational effectiveness, leadership, and design

► Assisted in the launch McDonald’s Corporation’s first Org. Effectiveness Center of Excellence

► Served multiple industries while working in the human capital & strategy consulting spaces at KPMG, LLC and McKinsey & Co.

► B.S. Industrial & Labor Relations, Cornell University

Today’s Session:1. Today’s Workplace Pain Points2. The Value of Productivity

Insights3. Why an Analytics Program is

Essential for the Future of Work

ActivTrak Workforce Analytics Platform

• Gain visibility into how work happens so that you can provide employees with necessary support

• Measure productivity to further understand how your organization functions

• Set goals based on historical benchmarks and track progress

• Assess burnout risk and workload balance with team activity trends

• Identify under-utilized apps with technology usage and adoption summaries

• View focused work time summaries and top contributors to attention shifts

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Today’s Pain Points

Today’s Environment:

At Home In Office “Out & About”

“Remote” vs. “Hybrid” vs. “In-Office”

Major Pain Points:

Employee Engagement

Inefficient Technology and/or

Processes

Disruptions &Multi-taskingEmployee Burnout

Uneven Workload Across Teams

Operating Model Shift

The Consequences of these Pain Points

“With more job openings than available job seekers in many industries, employers are competing within and outside their industries to attract and retain qualified workers by offering better-paid or more attractive opportunities.” Brazen

“One in three American workers would not want to work for an employer that required them to be onsite full time, [while a] quarter of workers plan on looking for a new job when the threat of the pandemic decreases” Prudential Study

“Even when you’re ready to get back on track, it takes an average of 23 minutes and 15 seconds to do so.” Gloria Mark, University of California Irvine

Addressing Those Things We Cannot See...

● Now more than ever, we must devise a way to support our employees across the new work landscape(s)

● To do this, we must leverage productivity analytics to efficiently surface the opportunities to provide support quickly and efficiently to those who need it most

● When these issues go unaddressed for too long, organizations are likely to see:

○ Drops in Productivity

○ Turnover

○ Decreases in Engagement

○ Lower business performance

The Value of Productivity Insights

Despite limited visibility, Leaders must support:

Productivity: ...ensure each employee is able to get work done accurately, on-time, and with the right resources

Alignment: ...ensure each employee’s work connects to the team’s and business’ broader strategies

Engagement: ...ensure each employee is feeling engaged in the business’ vision and strategy, committed to the organization’s culture, and happy with their place of work

Wellness: ...ensure each employee is healthy, balanced, and able to come to work as their best self on a routine basis

Training & Development:

...ensure each employee is growing through the adequate training and development experiences to enhance their current work and prepare them for their next role within the organization

Inclusivity: ...ensure each employee is treated equitably and exposed to fair experiences throughout their career

We can achieve this with Productivity Indicators

Inputs Outputs

Across businesses, productivity inputs tend to be similar. They’re categorized by People, Process, & Technology

Unique to a line of business or team type. It is the product / service that is provided

Lagging productivity indicators

Leading productivity indicators

Leaders and Managers must shift their thinking to those leading indicators which, when tracked and improved upon, can directly contribute to improved productivity.

• Are my processes streamlined and efficient?

• Is there space to innovate and improve upon processes?

• Is technology enabling the organization?

• How is my org collaborating?

• Which Applications create the most distractions?

• Are there trends that would lead us to rethink tech. usage?

Productivity Analytics: 3 Categories

People

ProcessTechnology

Productivity Input Data

• Is the workforce engaged?

• Is strain and fatigue being alleviated?

• Are my people able to focus?

ActivTrak believes that when companies can identify barriers, they can provide tailored and timely support...and when they provide tailored and timely support, they can unlock productivity potential.

Seeing the Broader Picture:

Burnout Distractions Collaboration

➔ Low Engagement

➔ Dips in Wellness

➔ Attrition

➔ Quality issues

➔ Distraction Fatigue

➔ Disrupted Problem-solving

➔ Limited creativity

➔ Decreased collaboration

➔ Excessive collaboration

➔ Misalignment

When we use productivity analytics, we are able to spot risks early on so that we can address them proactively.

©ActivTrak

What does Productivity Analytics mean?

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Workforce productivity analytics solutions collect and analyze digital work activity data...

...to provide insight into time management, technology usage, focus time, collaboration, multi-tasking and more.

Looking Closer: Burnout Metrics

Work Efficiency

Productivity Trends

Burnout risk user comparison

Hours worked per user

Average & Top Quartile Metrics

We ask: Who is at greatest risk for burnout? How efficiently is time being spent? When are breaks being taken? How long and how frequent are breaks?

Looking Closer: DistractionsWe ask: What teams are impacted? What has happened to efficiency? What technology is now most critical? Where have we shifted our time? Who needs support?

Average Focus Session

Average Focus Hours

Context Switching & Applications

Time Distribution

Looking Closer: Collaboration FatigueWe ask: What is causing attention or focus interruptions? What tools are being used to collaborate? How focused are teams? How is productivity changing over time?

Productivity Trends

Focus Time Metrics

Application Time Allocation

Attention Shift Breakdown

The Essential Benefits of Visibility:

● Identify and validate potential issues before they become bigger problems — employees at risk of burnout, waning productivity, inefficient processes

● Get actionable recommendations to help increase team productivity, engagement, and well-being

● Align goals and objectives of employees and the business

● Become more effective coaches and drive collaborative conversations with team members

● Validate whether coaching has been effective by assessing team member progress

Analytics Programs

Engagement

DE&I

CultureManagement &

Leadership

Performance Management

Analytics Program

Example:People Analytics Program Components

● Surveys and Talent Management data shed light across all 5 People Analytics Areas

● However, this data reflects lagging indicators (i.e., how many left vs. who is leaving); putting leaders and managers in a place of reactivity versus proactivity

● In the design of your People Analytics Program, it becomes essential to adopt leading indicators to better understand ongoing behavioral impacts in the workplace

Productivity Analytics are essential to any People Analytics Program

Productivity Analytics + Organizational Data

Takeaways

Key Takeaways

● Today’s evolving work environment has created new and exacerbated existing workplace challenges; particularly those we can no longer see

● Our inability to identify these obstacles and challenges puts our productivity, employee engagement, and retention at risk

● Therefore, we must find way to collect insights on those activities that could better indicate where we can provide support in tailored, timely and relevant ways

● Through using productivity analytics, organizations are able to get ahead of workforce risks that threaten the performance of their business and the wellness of their employees

● Organizations must equip managers with ongoing insights to ensure their workforce can continuously grow in its productivity, engagement, and overall wellness

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Helpful resources

Help Center support.activtrak.com

Blogactivtrak.com/blog

Resource Center activtrak.com/productivity-lab/

Request a trial of Premiumwww.activtrak.com/try-premium

Q&A

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