Communication

By : Purnima

Saini

Definition

Types of Communication

Communication Flow

Communication process

Communication Noise

Barrier to Communication

Overcoming Barriers of Communication

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INDEX

Definition

Exchange of information & ideas

• It Is the mutual exchange of understanding , originating with the receiver.

Two way process of reaching mutual understanding in which participants not only exchange information but also create and share information.

TyPes oF CommuniCation

Non- Verbal Communicati

on

Oral Communication

Written Communicati

on

Communication Flow

Downward

Upward

Lateral Diagonal

Flows in five direction

Communication Process

Communication Noise

Environmental Noise:

Physiological-

Impairment Noise:

Semantic

Noise:Organizational Noise:

Cultural

Noise:

Psychological Noise:

Communication Noise

Barrier to Communication

Language - The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon

Noise - Various things stop a message from getting through or being heard – e.g. poor connection, background noise, distractions, too many people speaking

Overload - Too much information can cause problems e.g. slow down decision making

Emotion - The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted

Gaps - Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message

Inconsistency - If people receive conflicting or inconsistent messages, then they may ignore or block them 

Ways to overcome Communication

Barrier !

•Eliminating differences in perception•Use of Simple Language•Reduction and elimination of noise

levels•Active Listening•Emotional State•Avoid Information Overload•Give Constructive Feedback•Proper Media Selection•Flexibility in meeting targets

7c’ of Communication

7-C

Completeness

Conciseness

Consideration

ClarityConcreteness

Courtesy

Correctness

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