COMMUNICATING@ WORK

DAPHNIE S. MONTEVERDE, LPT

THE IMPORTANCE OF COMMUNICATION

Specialized knowledge alone isn’t enough to guarantee success: communication skills are also vital.

RANK/ORDER FACTOR/ SKILLS EVALUATED1 ORAL (SPEAKING) COMMUNICATION 2 LISTENING ABILITY3 ENTHUSIASM4 WRITTEN COMMUNICATION SKILLS5 TECHNICAL COMPETENCE6 APPEARANCE7 POISE8 WORK EXPERIENCE9 RESUME

10 SPECIFIC DEGREE HELD11 GRADE POINT AVERAGE12 PART-TIME OR SUMMER EMPLOYMENT13 ACCREDITATION OF PROGRAM14 LEADERSHIP IN CAMPUS/ COMMUNITY ACTIVITIES15 PARTICIPATION IN CAMPUS/ COMMUNITY ACTIVITI16 RECOMMENDATIONS17 SCHOOL ATTENDED

The most successful graduates shared personality traits that distinguish good communicators: a desire to persuade, and interest in talking and working with other people, and an outgoing, ascendant personality.

THE PROCESS OF COMMUNICATION

1. SENDER

- person who transmits the message

2. MESSAGE

- is any signal that triggers the response of a receiver (deliberate or unintentional)

3. ENCODING

-choosing certain words or nonverbal methods to send and intentional message

THE PROCESS OF COMMUNICATION

4. CHANNEL (MEDIUM)

- method used to deliver a message

5. RECEIVER

- any person who notices and attaches some meaning to a message

6. DECODING

-attaching meaning to the word or symbols

7. FEEDBACK

-discernable response of a receiver to a sender’s message

NOISE

-factors that interfere with the exchange of messages

1. Physical2. Physiological3. Psychological

NOISE

1. PHYSICAL NOISE

- external sounds that distracts communicators (e.g. smelly cigar, overcrowded room, etc.)

2. PHYSIOLOGICAL NOISE

-(e.g. hearing disorders, illnesses and disabilities, etc.)

3. PSYCHOLOGICAL NOICE

- forces within sender or receiver that interfere with understanding

( egotism, defensiveness, hostility, preoccupied, etc.)

CONTEXT

Communication is influenced by the context in which it occurs

1. PHYSICAL CONTEXT

-takes place in some settings

Ex.

In the boss’s office

In your work area, with others observing the conversation

2.SOCIAL CONTEXT

– Refers to the nature of the relationship between the communicators, as well as who is present,.

EX.

You are the same age as your manager, or s/he is fifteen years older (younger) than you.

You and the manager have gotten along in the past, or you have had an ongoing personality conflict with the manager.

3. CHRONOLOGICAL CONTEXT

– Refers to the way in which time influences interaction

EX.What time of the day is it (first appointment in the morning or just before quitting)?

Is this the busy season?

4. CULTURAL CONTEXT

– Includes both the organizational and the ethnic and/or national backgrounds of the persons communicating

EX.MEN AND WOMEN

AMERICANS AND JAPANESE

INVITATION TO INSIGHTThink about a situation you have experienced in which communication went

wrong. Diagnose the problem by finding the parts of the communication process that contributed to the trouble:

1. SENDER:

2. MESSAGE:

3. CHANNEL

4. RECEIVER

5. FEEDBACK

6. NOISE

Linn Kastan

“The best advice I can give about communicating is to have patience. Know at the start that your ideas won't always be accepted or understood the first time around. Keel calm, and figure a better way to deliver the message. And pay special attention to timing. Your idea may get a response if you barge into someone’s office and demand a hearing; but if you choose a time and place that makes the other more receptive, you just may get through.”