basic troubleshooting uh-oh … something’s wrong with my computer
TRANSCRIPT
![Page 1: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/1.jpg)
BasicTroubleshootingThis work was created by PPL. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. You are free to copy, distribute, transmit, and adapt this work provided that this use is of a non-commercial nature, that any subsequent adaptations of the work are placed under a similar license, and that appropriate attribution is provided where possible.
![Page 2: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/2.jpg)
Uh-oh … Something’s wrong with my computer.
![Page 3: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/3.jpg)
What should I
do??
![Page 4: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/4.jpg)
CHECK THE CORDSIs your computer on?
Power Cord?Power button?
Monitor System Unit Power Switch
Non-responsive screen? Keyboard/mouse plugged in USB vs PS/2
![Page 5: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/5.jpg)
What do all those other cords do?
PORT PURPOSE PICTURE
Ethernet Port Internet
Audio Ports Speakers & Headphones
HDMI (“High Definition Multimedia Interface”) Projector
![Page 6: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/6.jpg)
NOTHING IS MOVING …….
![Page 7: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/7.jpg)
THE LIFE SAVER: Task Manager
CTRL + DELETE + ALTBrings up Task Manager window
Click on program which is taking too long to respond or whose CPU usage is colored red.
“End Task”
![Page 8: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/8.jpg)
RANDOMLY CRASHING?
OverheatingRemove any items covering the vents
Updated Anti-Virus?Anti-virus updates contain important “fixes” – always install
updates to ensure broadest protection.
![Page 9: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/9.jpg)
ISP BASICSISP – Internet Service Provider
Dial-Up Cable and DSL Wireless Connection to an Internet Service Provider via telephone lines
Broadband Internet access that uses cable television and telephone lines, respectively
Computer network that isn’t connected by a cable (wire)
![Page 10: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/10.jpg)
WHAT DO ALL THESE NUMBERS MEAN?
56kbps Email & light browsing
1Mbps Lots of browsing, downloading music,
streaming videos OR multiple people in your household
3Mbps Serious gamers OR consistently send/receive
LARGE files
![Page 11: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/11.jpg)
INTERNET CONNECTION LOST? Check cables Click on internet connection icon.
Network & Sharing Center Disconnect/connect
Restart your computer
![Page 12: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/12.jpg)
Used to make your web-browsing experience more convenient by remembering:
• Addresses
• Account numbers
• Usernames & Encrypted passwords
• Last place on webpage
COOKIES
![Page 13: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/13.jpg)
COOKIES
BUT – they can also be used to track specific web sites or a user’s navigation through a particular website.
You CAN turn off cookies in your browser … but some websites may not load properly
![Page 14: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/14.jpg)
DISABLE/ENABLE POP-UPS
Internet Explorer Go to Tools -> Internet Options -> Privacy -> select your level on the scroll
Chrome Settings -> Privacy/Content Settings
Pop-ups “pop-up” in different areas on different browsersChrome – address bar; IE – near Taskbar
![Page 15: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/15.jpg)
DON’T CLICK ON LINKS
DON’T DOWNLOAD ATTACHMENTS!
![Page 16: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/16.jpg)
AUDIO
Multiple audio ports and areas for volume control.Mute on?Stereos plugged into headphone port?No luck? Try “Hardware and Sound” in the Control Panel.
![Page 17: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/17.jpg)
STILL HAVING TROUBLE …
Google is your friend Write down error message and call IT
![Page 18: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/18.jpg)
INTERNET CRIME
![Page 19: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/19.jpg)
MALWAREHOW IT INFECTS:
Tricks you into installing, or installs without your knowledge, along with desired programs that seem beneficial (Music, Videos, Games, Screensavers, Pictures).Distribution channels include IRC, peer-to-peer networks, newsgroup postings, etc.
WHAT IT DOES:Steals personal information and usage habits.Can change computer settings, home pages, and break other programs.Embeds deeply into OS, very difficult to remove, can damage files/equipment.
![Page 20: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/20.jpg)
![Page 21: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/21.jpg)
DON’T CLICK ON POP-UPS!
![Page 22: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/22.jpg)
![Page 23: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/23.jpg)
![Page 24: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/24.jpg)
![Page 25: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/25.jpg)
![Page 26: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/26.jpg)
![Page 27: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/27.jpg)
![Page 28: Basic Troubleshooting Uh-oh … Something’s wrong with my computer](https://reader030.vdocuments.us/reader030/viewer/2022032701/56649c995503460f9495687b/html5/thumbnails/28.jpg)