basic supervision hr
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Part 3 of the "Basic Supervision Seminar" discussing the power of human resourcesTRANSCRIPT
BASIC BASIC SUPERVISIONSUPERVISION
III. Human ResourcesIII. Human ResourcesAlexandria, 2008Alexandria, 2008
Morsy I. M.Morsy I. M.
The Power of Human The Power of Human ResourcesResources
The Power of Human Resources The Power of Human Resources
Key Concepts Regarding the Management of Human Resources.Employees must know the performance that
supervisors or managers expect from them.Performance is limited by perception potential,
and personality.Performance reflects motivational needs,
attitudes, and values.Supervisors must establish effective one-on-one
relationships with employees.
The Power of Human The Power of Human Resources Resources
Organizational productivity begins with employees who know what is expected of them in terms of
performance and cooperation. It is the manager’s responsibility to
convey this information.
The Power of Human ResourcesThe Power of Human ResourcesPerformance:
Managers are judged by the results they accomplish.
Employees are judged not only by their results but also how hard they try to attain them.
Performance is a combination of behavior and results.Specification of employees’ performance has
three important dimensions or measurements.Attendance and Promptness.EffortResults
The Power of Human ResourcesThe Power of Human Resources
Cooperation implies three related behaviors:A ready willingness to join the common
effort “team work”An acceptance of reasonable direction
and instruction.A commitment to the job.
The Power of Human The Power of Human Resources Resources
An individual’s performance is deeply depend upon his or her unique perceptions, potential, and personality. Managers must accept these differences between
people as “givens,” since they are related to individuals’ heredity, environment, and
experience, and there is little that can be done to change them.
The Power of Human ResourcesThe Power of Human ResourcesPerception
Refers to how a person sees the world.One person will perceive a job as “boring” another as
“interesting”Potential
Covers such characteristics as “skills” and inherent capabilities.
PersonalityHas been linked to the sum total of everything an
individual does. In a work related situations, four personality
characteristics are important Risk takingSelf-disciplineTolerance of ambiguitySelf-centeredness
The Power of Human The Power of Human Resources Resources
Key PointAn individual’s performance
also reflects his or her personal needs, attitudes, and
values. Managers must be sensitive to these qualities
and respond to them in such a way as to create conditions that encourage the release of
each person’s potential.
The hierarchy of human needs by Abraham Maslow
Security
Survival
Social Needs
Esteem
Self Actualization
The Power of Human The Power of Human Resources Resources
The hierarchy of human needs by Abraham Maslow
Security
Survival
Social Needs
Esteem
Self Actualization
Physiological needs
Psychological needs
The need to do the work we like
The need to feel worthy and respected
The need for love and to be a member of a group
The need to feel safe and secured
The need to stay alive, to breath, to eat, to drink, to sleep to reproduce
The Power of Human The Power of Human Resources Resources
Theory XDislikes and avoid workMust be forced or threatened with punishment
before making an effort to meet organizational goals.
Is passive and likes to be hold what to do rather than to accept responsibility.
The average person
McGregor’s Theory X and Theory YTwo contrasting Views of Human Nature in Work Situations
The Power of Human The Power of Human Resources Resources
Theory YFinds work as natural to playIs most motivated by the inherent satisfaction of
work, not by force.Becomes committed to goals through rewards for
individual initiative and actionAccept and seeks responsibility.Is creative in solving an organization’s problems.
McGregor’s Theory X and Theory YTwo contrasting Views of Human Nature in Work Situations
The Power of Human The Power of Human Resources Resources
Fredrick Herzberg, gave another meaning to the work of bothMaslow and McGregor
Security
Survival
Social Needs
Esteem
Self Actualization
Theory Y
Theory X
Motivation through job enhancement
Dissatisfaction if these
needs are not met
MaslowHierarchy of needs
HerzbergTwo factor theory
McGregorContrasting views of human
nature in work situations