basic information chronology & work...
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BASIC INFORMATION
Name Luis Miguel Nunes da Costa Pacheco Lopes
Address: Rua José Saramago N17 3K Montenegro 8005-181 Faro
Mobile: +351917772727Email: [email protected]
ID Card Nr: 09636840 3 ZY6Passport Nr: L623773
Linked-in: http://pt.linkedin.com/pub/miguel-costa-lopes/3a/201/a58
COMPUTER KNOWLEDGE
Airways, Air Berlin, Galileo, Tapmatic, Opera, Netjets Intellijet System.
EDUCATION
2000: Secondary High School João de Deus (Journalism/ Tourism) – Faro - Portugal – 12th degree
PERSONAL SKILLS
Good Communication skills, Good listener Responsible, Friendly, Team player, Adaptable and Flexible, Assertive.
CHRONOLOGY & WORK EXPERIENCE
May 2016 - Feb 2017 Algarve - The Luxury Collection Butler - Luxury Ambassador. Monitor and review quality standarts for the related departments. Delegating responsibilities with Housekeeping, Bevarege and Food service, Service
and Guest Relations.
Feb 2016 - Mar 2016 RCI Travel
Travel agent inbound calls. Logistics and Coordinator. Liasing and organizing travel services with other departments within the operations.
Apr 2014 - Nov 2015 SWISSPORT
Sep 2011 - Sep 2012 NETJETS TRANSPORTES AÉREOS, S.AServices and Logistics Coordinator. Organize catering and ground transportation services, liasing with other departments within the operations: Hotels, FBOs, Crew members, Cateres. Introduction to the
Feb 1993 - Feb 2011 TAP AIR PORTUGAL (Groundforce-SPDH)Handling Agent, check-in assistance and baggage check for Tap Air Portugal, Lufthansa, British Airways, Air Berlin. Ticketing, security, boarding migration, meet and greet passengers. Host Star Alliance passengers entitled to all card
Feb 1992 - Nov 1992 AIR ATLANTIS Cabin Crew, Onboard Service Boeing 737-200/300. Also, Ground Handler, multitask functions, such as check-in and customer service.
RESUMEI have worked for the past years in commercial and private aviation bussines, such as Netjets, Lufthansa, British Airways and Swissport. As a ground handler with a solid experience in customer care and hospitality, i´ve developed consistent communication and organization skills. It would be rewarding to embrace an opportunity within this domain. My self-
ADITIONAL INFORMATION
– 28th July 2010 Hobbies: Reading, Traveling, Photogra-phy, Cinema, Music, Team sportsReferences: available upon request
Handling Agent, check-in assistance and baggage check for British Airways �ights within FAO - Station Airport.
Mar 2017 Handling Agent, check-in assistance and baggage check for Ryanair �ights within FAO - Station Airport.
April 2017 - Present Passenger Assistant Agent, customer support. On-Board service, ensure the comfort, security and safety of all passengers. Preparing cabin for turnarounds. Coordinate slot times, special catering requests, cleaning and cabin support. Escort customers on arrival and, follow up lost and found luggage if necessary.
Jet2.Com
Mar 2013 - Oct 2013 LUFTHANSAGround Handler. Board and de-board customers, check-in assistance and baggage. Double check onward