basic concepts on 5s-kaizen-tqm approach “for better
TRANSCRIPT
![Page 1: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/1.jpg)
Basic Concepts of 5S-KAIZEN-TQM Approach
KAIZEN Training of Trainers 2015
KAIZEN Facilitators’ Guide Page __ to __ .
![Page 2: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/2.jpg)
Objectives of the session
At the end of the session, trainees are able to: 1) Understand basic concepts of 5S-
KAIZEN-TQM Approach 2) Understand what is high quality of health
care services 3) Understand targets of 5S and KAIZEN
activities 4) Understand benefits of 5S and KAIZEN
activities 1
![Page 3: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/3.jpg)
Financial problems
Human Resource problems
Time limitation
Infrastructure problems
Technical problems
Introduction: “Lots of problems”
2 in health care provision
![Page 4: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/4.jpg)
If you are facing problems, …
Think inside the box and give up?
Work together and do something?
OR
Waiting “resources” from somewhere.
Work with “ ” for improvement.
?
3
![Page 5: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/5.jpg)
Are you positive thinker or negative thinker?
4
![Page 6: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/6.jpg)
Even if we are a positive thinker, we still need “tools” to make our ideas realistic
5
The tool is 5S-KAIZEN-TQM Approach
![Page 7: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/7.jpg)
5S-KAIZEN-TQM Approach
Stepwise approach for better management & quality of health care
5S
TQM Maximum use of the capacity of the entire organization
Working environment improvement
KAIZEN Participatory problem solving process
Highly Reliable Organization
6
![Page 8: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/8.jpg)
5-S
KAIZEN
Total Quality Management
Leadership
Quality of services and
managem
ent W
orking environm
ent Positive attitude
Leadership and commitment of
hospital management
Lean Management
Highly Reliable Organization (HRO)
Was
tes
Conceptual framework “5S-KAIZEN-TQM Tree”
Positive mindset for improvement of quality among frontline workers
7
![Page 9: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/9.jpg)
What is 5S ?
• 5S is a philosophy and a way of organizing and managing the workspace and work flow with the intent to improve efficiency by eliminating waste, improving flow and reducing process unreasonableness
• Working Environment Improvement (WEI)
8
![Page 10: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/10.jpg)
What 5S can do? (Benefit of 5S)
9
![Page 11: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/11.jpg)
10
Identify Abnormalities
![Page 12: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/12.jpg)
11
Identify wastes, and reduce the wastes
![Page 13: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/13.jpg)
7 types of wastes in work place Over
production Creating more
material or information or tests or treatment
than needed
Over processing
Processing beyond the standard
Transportation
Unnecessary movement between
processes
Motion Unnecessary
movement with a process
Rework Repetition or
correction of a process
Waiting People or items that wait for a
work cycle to be completed
Inventory More material or information than
needed
12
![Page 14: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/14.jpg)
13
Promote everyone’s participation
![Page 15: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/15.jpg)
14
Improve safety
![Page 16: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/16.jpg)
Improve productivities
15
![Page 17: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/17.jpg)
Target of 5S
Targets of 5S include: Zero changeovers leading to
product/ service diversification Zero defects leading to higher
quality Zero waste leading to lower cost Zero delays leading to on time
delivery Zero injuries promoting safety Zero breakdowns bringing better
maintenance 16
ZERO
![Page 18: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/18.jpg)
What is KAIZEN ?
KAIZEN is a problem solving process with existing resources
KAIZEN can help a hospital to create “continuous quality improvement culture” to meet in/external clients’ satisfaction and expectation
Make things better step by step; KAIZEN Steps
Target is “your work” 17
![Page 19: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/19.jpg)
What KAIZEN can do?
18
![Page 20: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/20.jpg)
Find root causes of problems and solutions
19
![Page 21: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/21.jpg)
Improve all kinds of hospital management
20
![Page 22: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/22.jpg)
Improve quality of services
21
![Page 23: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/23.jpg)
Strengthen Team work
22
![Page 24: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/24.jpg)
What is TQM ?
• Total Quality Management (TQM) is a multi-disciplinary and participatory processes with continuity by all categories of staff for realizing high quality services
• TQM process, (consisting of 5S and KAIZEN), should be a part of institutional managerial framework for seeking high productivity and quality of services
23
![Page 25: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/25.jpg)
What TQM can do?
24
![Page 26: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/26.jpg)
Improves quality of the final products or services
25
![Page 27: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/27.jpg)
External customer
Internal customer
Increase customer satisfaction
26
![Page 28: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/28.jpg)
Visible growth of organization
27
![Page 29: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/29.jpg)
Making right decision for quality improvement
28
![Page 30: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/30.jpg)
Reduction of costs
29
Save money
Utilize available resources
![Page 31: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/31.jpg)
“Managing whole facility with certain level of quality”
30
![Page 32: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/32.jpg)
Conclusion • 5S-KAIZEN-TQM Approach is one of the tools for
quality improvement in health care • The one of important purposes of 5S-KAIZEN is to
eliminate waste in work place • Maximum utilization of existing resources • Anyone can do it with:
- Little knowledge - Little dedication - Little hard work and - A very big positive attitude
• Our wisdom has no limitation
31
![Page 33: Basic concepts on 5S-KAIZEN-TQM approach “for better](https://reader034.vdocuments.us/reader034/viewer/2022042503/586b801c1a28ab08198b9fd0/html5/thumbnails/33.jpg)
32
KAIZEN Mind will help you to solve problems
Thank you for listening