7/25/2019 Basic Competencie2

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BASIC COMPETENCIES

ualification: Food and Beverage

Services NC II

Trainer/s: Azel V. Luces

ate Started

ate Finis'e

Class ,rogress C'art

NAMENot Yet

CompetenCompeten

t

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Lead workplacecommunication

Lead small teamsDevelop and practice

neotiation skills

Solve workplacepro!lem related to work

activities

"se mat#ematical concepts andtec#ni$ues

"se relevanttec#noloies

Communicate

informationabou

sses L

eadworkplace

discussions

Identifyand

communicateissues

e

Provideteam

leadership

Assign

responsibilities

embers

Setperformance

expectationforteam

rsSuperviseteam

performance

Identifyrelevan

informationin

ations P

articipatein

negotiations

Documentareasfor

agreement

xplaintheanalytical

techni!ues

Identifytheproblem

Determinethe

possiblecause"so

em

xplaintheanalytical

techni!ues

Identifymathematical

toolsandtechni!ues

Applymathematical

procedures"solution

Analy#eresults

Identifyappropriate

technology

Applyrelevant

technology

$aintain"enhance

l

h

l

COMMON COMPETENCIES

Maintain an e%%ectiverelations#ip wit#clients&customers

Manae own per%ormanceAppl' $ualit'

standardsPer%orm computer operations

$aintaina

professionalimage

$eetclient"customer

re!uirements

%uildcredibilitywith

customers"clients

Identifytasks

ccurately

Allocatepriorityto

task

Allocatetimelinesto

k

$eetandcomply

lines &

nowandcomply

ules D

evelopworkplans

$onitorpersonal

ce

'etadviceand

efrom

Applyguidancefrom

t

Clarifystandardo

ork

Assessclientsneeds

Assessownwork

ngagein!uality

ment

Identifyandexplain

thefunctions(general

featuresand

Prepareanduse

appropriatehardware

)seappropriate

devicesand

sto

s"data P

roduceaccurate

andcompletedata

thets

CO(E COMPETENCIES

)ournali*etransactions

Posttransactions

Prepare trial!alance

Prepare%inancialreports

(eview internal control s'stem

Preparecharto

ounts

Analy#edocuments

Prepare*ournalentry

Prepareledger

+ransfer*ournal

ntries

Summari#eledger

Listaccounttitles

+ransferbalances

ger

Summari#etrial

lance P

reparefinancial

ents

Analy#efinancial

ents

Checkpolicy

compliance

Preparepolicy

compliancereport

7/25/2019 Basic Competencie2

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BASIC COMPETENCIES

Participate inworkplace

communication

+ork in teamenvironment

Practice careerpro%essionalism

Practice occupational #ealt# and sa%et' procedures

,btain

andconveyworkplace

rmation

Speaknglish

atabasicoperational

l

Participate

inworkplacemeetings

ions

Completerelevantworkrelated

ents D

escribete

amroleandscope

Identifyown

roleandresponsibility

m

-orkas

ateammember

-orkeffectivelywithcolleagues

-orkinsociallydiverseenvironment

Integratep

ersonalob*ectiveswith

oals

Setandm

eetworkpriorities

$aintainp

rofessionalgrowthand

ent

Identifyh

a#ardsandrisks

valuateha#ardsandrisks

Controlh

a#ardsandrisks

$aintain

,.Sawareness

Performbasicfirst/aidprocedures

COMMON COMPETENCIES

Develop and updateindustr' knowlede

O!serveworkplace#'iene

procedures

Per%orm computeroperations

Per%orm workplace and sa%et' pract ices Provide e%%ect ive customer se

Performbasicfirs

t/aidprocedures

)pdateindustryknowledge

Developandupdatelocalknowledge

Promoteproductsandservicesto

ers

0ollowhygien

eprocedures

Identifyandpreventhygienerisks

Planandpre

parefortasktobe

rtaken

Inputdatain

tocomputer

Accessinformatio

nusingcomputer

Produce"outputdatausingcomputer

$aintaincompu

tere!uipmentand

ms $

aintaincompute

re!uipmentand

systems

Performchildprotectionduties

relevanttothet

ourismindustry

,bserveandm

onitorpeople

Dealwithemerg

encysituations

$aintainsafepers

onalpresentation

stand

ards

$aintainasafeandsecure

workplace

'reetcu

stomer

Identifyneeds

ofcustomers

Deliverservice

to

customer

.andle!ueriesthroughuseo

commonb

usinesstoolsand

nology

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CO(E COMPETENCIES

Prepare t#e dininroom&restaurantarea %or service

+elcome uestsand take %ood and!everae orders

Promote %oodand !everae

products

Provide %ood and !everaeservices to uests

Provide room service (eceive and #andle uest

+aketablereservations

Prepareservicestatio

nsand

uipment

Setupthetablesinthediningarea

12Setthemood"ambianceofthe

area

-elcomeandgreetgues

ts

Seattheguests

+akefoodandbeverageorders

Liaisebetweenkitchenand

service

as

&nowtheproduct

)ndertakeSuggestiveselling

Carryout)pselling

strategies

Servefoodorders

Assistthediners

Performban!uetorcateringfood

vice

Serve%everage,rders

Processpaymentsandrece

ipts

Concludefoodservicean

dclose

area $

anageintoxicatedperso

ns

+akeandprocessroomser

vice

orders

Setuptraysandtrolleys

Presentandservefo

odand

toguests

Presentroomserviceacco

unt

Clearawayroomservicee!uipment

Listentothecomplaint

Apologi#etotheguest

+akeproperactiononthecom

plaint

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BASIC COMPETENCIES

B,- Participatin in+orkplace

Communication

B.- +orkin in aTeam

Environment

B/- PracticinCareer

Pro%essionalism

B0- Practicin Occupational 1ealt# and Sa%et'

%424 %4252 %426 %524 %525 %626 %624 %625 %626 %124 %125 %126 %121

C,- Appl'in 2ualit'Standards

C.- Per%ormin Computer Operation C/- Per%orminMensuration and

Calculation

C0- Preparin andInterpretin Tec#nical

Drawins

C424 C425 C426 C524 C525 C526 C521 C527 C528 C624 C625 C626C12

4

C12

5

C12

6

C12

1

C3- "sin 1and Tools C4- Terminatin andConnectin

Electrical +irin andElectronic Circuit

C5- Testin Electronic Components

C724 C725 C726 C721 C824 C825 C826 C924 C925 C926 C921

CO(E COMPETENCIES

CC,- Installin andCon%iurin

Computer S'stems

CC.- Settin6upComputer Networks

CC/- Set6upComputer Servers

CC0- Maintain and (epair Computer S'stems andNetworks

CC42

4

CC42

5

CC42

6

CC52

4

CC52

5

CC52

6

CC62

4

CC62

5

CC62

6

CC12

4

CC12

5

CC126