ba’s sis journey, so far……… october 2010

BA’s SIS journey, so far………

October 2010

Renuka PankhaniaFinance Shared Services

Receivables Manager

[email protected]

October 2010 : ICH conference, KUL

SIS VisionBA was quick to recognise Industry benefits • Streamlined processes• Timely accounting• Reduces Cost • Environment

……….... therefore BA has supported the project from initiation.


SIS and BA

BA represented on all process streams over a 3 year period.

• Passenger

• Cargo

• Miscellaneous

• UATP

BA a pilot carrier for first three streams.


Where to start ………?CHALLENGES : Systems & Investment• Priorities given to “customer” projects • External spend capped• Internal resources limited• Legacy systems (no ERP)• Business issues

Volcanic ash

Industrial actionEconomyMerger / Year End

Major constraint for all Airlines, we are not cash rich!


How to overcome challenges?• CFO sign off • Expert in-house systems knowledge• Systems already bespoke• Communication is the key!• Monthly Steering group meetings• Weekly working group meetings• Workshops with :-

• Stakeholders• IT departments• Staff

• Consulting with Industrial representatives


Current Issues

Engagement with the business areas• Engineering conflict and project priorities

• Customer service focus on merger

External dependencies• Service Providers• 3rd party suppliers

Internal constraints• Finite resources & expertise over too many

projects


Opportunity

Review internal processes• Lean & Continuous

improvement

Business area processes standardised

More efficient organisation

Built in-house systems solutions


PassengerAlthough already IDEC, major systems changes required due to legacy system and need to automate Interline rejections

System & attachments = 1,700 man days

Support both old and new IDEC simultaneously

Business process change• Required detailed analysis

Training


Cargo

Use current supplier of Cargo Revenue System (Rapid) or develop a new solution?

• Complicate accounting

• Split processing

• Support two systems / solutions

Stay with Rapid, Mercator system

Complicated by system upgrade together with delivery of SIS functionality, 100 man days.

Mail Revenue part of Cargo but handled via Misc


UATP

Existing paperless process with electronic data submitted to/from UATP ATCAN system since June 2000, with the ATCAN – ICH interface implemented in November 2006.

Agreement reached on Integration of UATP into SIS to replace existing electronic ATCAN-ICH interface.

UATP / Airlines Working Group recommend use of ATCAN/SIS interface to save on transaction costs & development effort.

Existing UATP ATCAN – ICH interface process will remain as-is until UATP notify otherwise.

For further information please contact your regional UATP Operations Manager or www.uatp.com


Miscellaneous

Extremely complex, diverse activity without any limits!Therefore we have designed IS-XML solution to manage the accounting of Miscellaneous via Charge Category / Charge Code

Impacting all areas of the business especially as we have decentralised billing

Update to RAM Clearly defined business rules for Misc billings

Questions and issues will be ongoing for a long time (moving from stone age to space age)


MiscellaneousDon’t underestimate the detail, map everything step by step……….

• Legal compliance (tax, vat, digital signature etc)• Location point of billing • Direct account allocation• Testing, testing, testing…….• Training

If you don’t understand, ASK SIS!


SIS SummaryBA is committed to delivering SIS

Encourage airlines to migrate sooner

Must understand the SIS requirements

ISPG

File formats

Get it right first time

QUESTIONS?………

ba’s sis journey, so far……… october 2010

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