barry pitts, director of business development my organisation staffordshire housing group
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1. Introduction. Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group My session A local housing provider’s approach to the wellbeing of its customers. 2. Who we are. 3. What we do. Housing management, Regeneration, - PowerPoint PPT PresentationTRANSCRIPT
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Barry Pitts, Director of Business Development
My organisationStaffordshire Housing Group
My sessionA local housing provider’s approach to the wellbeing of its customers.
1. Introduction
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2. Who we are
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3. What we do
Housing management, Regeneration, Arch housing support, Development, Maintenance,
Retirement villages, Revival work
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4. Our customers
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Over age 65 2011/12SHG tenants = 40% = 1120Revival = 85% = 2000
5. Customer demographics
Dementia profile= 300 people suffering from dementia= 200 people main carer
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• Accommodation that meets needs
• Increasing care needs
• Isolation
• Poverty
6. Challenges
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• Strategy that is driven by outcomes
• Outcomes that have been developed with our older customers (co-production)
7. Ageing well strategy
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8. What customers want
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9. Outcome measures
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10. SHG Response
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• Supporting people as they experience life changes and events
• Support and care services
• Keeping people connected• People• Facilities• Services
11. Wellbeing & independence
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12. The way we do thingsBradeley Village
“I really enjoy being involved ... Everything is run in line with a proper company and the profits are spent on residents”
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13. The way we do thingsLive and Learn
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14. The way we do thingsMen from Sheds
A volunteer handyman service where retired tradesmen help others with small jobs