Barriers to Effective Barriers to Effective CommunicationCommunication

Time Time

ScenarioScenario

Will be in an interactive video Will be in an interactive video formatformat

Will consist of two videosWill consist of two videos First will show how time can be First will show how time can be

a barrier and the second how it a barrier and the second how it can be used effectively to aid can be used effectively to aid communicationcommunication

It will take place on a general wardIt will take place on a general ward It will begin with a client with an It will begin with a client with an

intellectual/learning disability trying intellectual/learning disability trying to ask a nurse for helpto ask a nurse for help

The nurse will stop and stand over The nurse will stop and stand over the client asking abruptly ‘’what do the client asking abruptly ‘’what do you want’’you want’’

Client has only non-verbal Client has only non-verbal communication skillscommunication skills

Then a clock will appear it will Then a clock will appear it will giving the person using the RLO giving the person using the RLO 10 seconds to try and figure out 10 seconds to try and figure out what the client wantswhat the client wants

This will be made difficult by This will be made difficult by having the client only begin to having the client only begin to try and communicate what they try and communicate what they want in the 10 secondswant in the 10 seconds

The user will then be asked what The user will then be asked what they think the client wanted from the they think the client wanted from the nurse nurse

They will be given 4 optionsThey will be given 4 options Client wished to use the toiletClient wished to use the toilet Client wanted a drinkClient wanted a drink Client was hungryClient was hungry Don’t knowDon’t know When they get it wrong or answer When they get it wrong or answer

don’t know a new video will appeardon’t know a new video will appear

It will show a calm nurse who It will show a calm nurse who sits next to the client in order to sits next to the client in order to communicate and calmly asks communicate and calmly asks the client ‘’ how can I help you the client ‘’ how can I help you and take your time there is no and take your time there is no rush’’ and then a clock will rush’’ and then a clock will appear giving the user 60 appear giving the user 60 seconds to figure out what the seconds to figure out what the client wantsclient wants

The client should then proceed to be The client should then proceed to be seen pointing and making gestures seen pointing and making gestures that mean nothing at all to make the that mean nothing at all to make the person watching the video be patient person watching the video be patient enough to wait.enough to wait.

To ensure the message of how time To ensure the message of how time is important the universal sign for is important the universal sign for drink should not be used by the drink should not be used by the client at least 30 seconds into the client at least 30 seconds into the second videosecond video

They may stop the video at any They may stop the video at any time if they feel they know the time if they feel they know the answer the will be given three answer the will be given three choices which will be choices which will be

Client wished to use the toiletClient wished to use the toilet Client wanted a drinkClient wanted a drink Client was hungryClient was hungry The correct answer being the The correct answer being the

client wanted a drinkclient wanted a drink

Then the nurse says ‘’oh you Then the nurse says ‘’oh you would like a drink’’ the clients would like a drink’’ the clients nods yes in answer and the nods yes in answer and the video ends and asks the user video ends and asks the user the question ‘’Did you ever think the question ‘’Did you ever think that one minute could make a that one minute could make a difference’’difference’’