Barriers to Communication

WHAT AFFECTS COMMUNICATION?

DISCUSS

WHAT AFFECTS COMMUNICATION?

If a person is unable to see, hear or unable to receive the message because of another difficulty

If a person is unable to understand or make sense of the message

If a person misunderstands the message

WHAT AFFECTS COMMUNICATION?

Visual Disabilities

WHAT AFFECTS COMMUNICATION?

Aural Disabilities

WHAT AFFECTS COMMUNICATION?

Unsuitable environments

e.g. noisy, lack of light or unsuitable lighting

WHAT AFFECTS COMMUNICATION?

‘Bonjour!’ ‘Je m’appelle Pierre!’

The use of different languages

WHAT AFFECTS COMMUNICATION?

‘A CT Scan, ECG, Ultrasound will be

required ………’

The use of unsuitable language

e.g. slang, jargon

WHAT AFFECTS COMMUNICATION?

A lack of understanding of sign language

The social environment Cultural differences Emotional problems Submissive attitudes Labels Interruption Influencing and manipulating and blocking

another person’s contribution

WHAT ELSE AFFECTS COMMUNICATION?

HOW CAN BARRIERS TO COMMUNICATION BE PREVENTED?

DISCUSS

PREVENTING BARRIERS TO COMMUNICATION

Speak clearly Don’t speak too quickly Make sure that you are in a suitable

environment e.g. quiet, not too busy Listen carefully, using physical

gestures and your eyes to express your interest

PREVENTING BARRIERS TO COMMUNICATION

Make sure that you understand each other, by responding to what is being said, and repeating the message if necessary.

Use pictures to reinforce the verbal message

Use technological aids e.g. computer programs

BARRIERS

‘Tregwilym’, an Old People’s Home, is in the middle of a multi-cultural town. The clients have various difficulties, e.g. aural, visual and memory loss.

BARRIERS

The health practitioners who visit the Home tend to use vocabulary which is full of medical ‘jargon’ when speaking to clients, and this creates difficult situations.

a) Discuss the barriers to communication which are likely to exist in the Home.

b) Discuss how these could be overcome.

BARRIERS

Discuss: How can this communication difficulty be overcome?

BARRIERS

Discuss: How has this child overcome his communication difficulty?

BARRIERS

Discuss: How can you ensure that discrimination and racism do not occur when communicating with the group of people seen below?