BAROS, THE REPUBLIC OF THE MALDIVES

Professor Bob Johnston

Baros

Baros, The Maldives

1. List 5-10 front office (customer-facing) operations at Baros?

2. List 5-10 back office operations (the ones that the customer does not see)?

3. What are the key activities and responsibilities of the operations manager?

Baros

1. List 5-10 front office (customer-facing) operations at Baros?

2. List 5-10 back office operations (the ones that the customer does not see)?

3. What are the key activities and responsibilities of the operations manager?

• Arrival /departure • Reception• Restaurants•Watersports• Diving• Spa• Bars• Cocktail parties

Arrival and Watersports

Restaurant

Spa

Diving and Snorkelling

Baros

1. List 5-10 front office (customer-facing) operations at Baros?

2. List 5-10 back office operations (the ones that the customer does not see)?

3. What are the key activities and responsibilities of the operations manager?

CateringHousekeepingFacilities management Logistics and supplies Electricity generationDesalination water treatmentElectricity generationSewerage treatment Staff accommodation and welfareTrainingLaundryGrounds maintenance

Maintenance

The Back Office

Laundry

Electricity Generation

Water Desalination

The Nursery

Baros

1. List 5-10 front office (customer-facing) operations at Baros?

2. List 5-10 back office operations (the ones that the customer does not see)?

3. What are the key activities and responsibilities of the operations manager?