baptist's bed management system: a lean visual workplace
DESCRIPTION
How do you manage the complex hospital environment in an easy, intuitive manner? With Visual Controls of course!TRANSCRIPT
Baptist’s Bed Management SystemA Lean Visual Workplace
IntroductionBrad White– Title: Operations Improvement Engineer– Description: Implements Lean Six Sigma at Baptist
Health System
Baptist’s Bed Management System: A Lean Visual Workplace
Who are you?
Visual ControlsWhat are visual controls?– Quick information– Intuitive– Easy to use– Make problems apparent– Real-time
Baptist’s Bed Management System: A Lean Visual Workplace
Examples?
Visual Controls ExampleBaptist’s Bed Management System: A Lean Visual Workplace
Visual Workplace– Heavily depends on visual controls– Requires:• Stable, mapped processes• 5-S• Good discipline• What else?
– Benefits:• Better resource use• Less wait• Less inventory• What else?
Baptist’s Bed Management System: A Lean Visual Workplace
How are you working towards this?
Visual Controls & Technology– Does Lean and technology mix?– How to automate:• Simplify• Standardize• Automate
Baptist’s Bed Management System: A Lean Visual Workplace
When done right, automation is a powerful tool
Case Study: Bed TrackingCurrent State– Database silos– Hidden information– Old information– Poor patient flow– Lots of phone calls
Baptist’s Bed Management System: A Lean Visual Workplace
What if a restaurant ran that way?
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Real-
Time
Visual
Display
Clinical
Transport
ADT
EVS
HEV is an integrated real-time visual display that combines clinical, transport, ADT, and EVS information allowing for improved patient flow.
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Large monitors will display nursing assignments and their corresponding patient information. The touchscreens in hallways display the unit maps and are used to make patient updates, bed requests, or EVS updates.
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Room Fill Color • Type of Patient• Clean/Dirty
Primary Area• Orders / Results• Patient Location
Secondary Area• Safety Attributes
• NPO, Falls, etc.
Three distinct characteristics of each room• Room Fill - Reflects Room State
• Primary Area - Clinical Alerts/Location
• Secondary Area - Patient Identifiers
The map contains information on patient type, room clean status, patient location, and patient attributes.
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Floor View
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Pending Discharges
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Pending Discharges
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Pending Discharge Dashboard
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Housekeeping Flow
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
OR Flow
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
OR Bed Request
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Patient Flow
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Occupancy Dashboard
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Transports
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Dietary
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Infection Control
Case Study: Bed TrackingBaptist’s Bed Management System: A Lean Visual Workplace
Centralized Bed Placement is enabled to respond to admissions, discharges and transfers without picking up the phone.
Visual Control to a Visual Workplace
Case Study: Bed TrackingImplementation Challenges• Staff buy-in• Keeping it simple• Data collection• Anticipating every possible patient scenario
Baptist’s Bed Management System: A Lean Visual Workplace
Have you implemented something similar?What were your “lessons learned”?
Come see John Knotts on Feb. 3rd – “Change Management”
Questions?