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Bank of the Philippine Islands Business Continuity in Action

Business Continuity & Disaster Resilience Forum

May 2012

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OBJECTIVE

Share KEY Business Continuity Management Program implementation in BPI

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CONSIDER …….

ORGANIZING for Incident Response

UNDERSTANDING your Critical Business Processes

CONSTANTLY Be Ready to Respond

LEARNING from EVERY Incident

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ORGANIZING for Incident Response

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TYPHOON ONDOY – Sept 2009

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ORGANIZING for Incident Response

TYPHOON ONDOY – Sept 26,2009 -1:43 PM

My SMS to Branch AREA BUSINESS HEADS

“Have been requested to activate BCP due to the incessant rains that we are experiencing & causing widespread floods in MManila.

When feasible & as long as they are not in harm's way, pls request your officers to report back the condition of their branch sites.

Thank you. “

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ORGANIZING for Incident Response TYPHOON ONDOY – Sept 2009

RESPONSES via SMS

Sept 26, 3:04 PM “flooded inside. Both officers unable to go to branch since all roads are impassable up to now. Will check branch as soon as weather and road conditions permit. “

Sept 27 – 9:33 PM

“received info that our branch was severely flooded, reportedly up to the ceiling. Doors are open, maybe due to the force of the rampaging flood waters.

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ORGANIZING for Incident Response

CORPORATE

COMMAND CENTER

CORPORATE SUPPORT BUSINESS

UNITS

BUSINESS UNITS AFFECTED

President, COO,

CRO, BCM Head

Other Senior Officers

Security, HR,

Internal & External

Communications,

Technology,

Premises

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UNDERSTANDING your Critical Business Processes

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UNDERSTANDing your Critical Business Processes

Philippine Daily Inquirer – Business Section (6 October 2009 issue)

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Define what is Essential

PRODUCT / SERVICE / CHANNEL & SUPPORT SERVICES

ASSESTS

Customers

Business Partners

Regulators

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CONSTANTLY Be Ready to Respond

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CONSTANTLY Be Ready to Respond

•Conduct drills regularly •Update plans accordingly •Keep BCM awareness high

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LEARNING from EVERY Incident

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LEARNING from EVERY Incident

•Diarize all events •Incident Details •Response •Impact, Business Loss •Learnings

•Assess Response & Update the Plan •Communicate the Learnings

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TO CONCLUDE ……

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BPI & BCM

ORGANIZE for Incident Response

UNDERSTAND our Critical Business Processes

READY to Respond

LEARN from EVERY Incident

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Property of the Bank of the Philippine Islands

BE READY ALWAYS THANK YOU !