SUMMER TRAINING REPORT

ON

POTENTIAL OF RETAIL LOAN PRODUCT OF BANK OF INDIA VIS & VIS SIMILAR PRODUCT OF

COMPETITORSAT

{SUBMITTED IN THE PARTIAL FULLFILLMENT FOR THE AWARD OF MASTER’S DEGREE IN

BUSINESS ADMINISTRATION}

SUBMITTED BY UNDER THE GUIDANCE OF

VINAY PRASAD MR.RAMESHVER DAS DAHIYAMBA/05/33 MARKETING OFFICERMBA 2nd YEAR BANK OFINDIA {PANIPAT}

N.C COLLEGE OF ENGGINEERING, ISRANA{KURUKSHETRA UNIVERSITY, KURUKSHETRA}

CERTIFICATE

CONTENTS

CONTENTS

1. TITLE

2. CERTIFICATES FROM COMPANY

3. ACKNOWLEDGEMENT

4. INDEX

5. EXECUTIVE SUMMARY

6. INTRODUCTION OF COMPANY

7. INTRODUCTION OF STUDY UNDERTAKEN

8. STATEMENT OF OBJECTIVE

9. RESEARCH METHODOLOGY

10. ANALYSES AND INTERPRATATION OF DATA

11. CONCLUSION AND FINDINGS

12. SUGGESTIONS AND RECOMMENDATION

13. LIMITATION

14. ANNEXURE

15. BIBILOGRAPHY

ACKNOWLEDGEMENT

I fumble with words while expressing my gratitude & indebt ness to my revered guide

“Mr.rameshver Das Dahiya (marketing officer) and jog kalra (Branch Manager) in Bank of

India Panipat,for whose astute guidance and help has carried the investigator through

sweet touches of experience of vision and field of research. I am thankful to his mature

guidance, valuable suggestion and encouragement.

I owe my thanks to Mr. Rameshver Das Dahiya(Marketing officer),Ms Puja Walia Mann(HOD

MBA N.C College Panipat Israna) who spends their precious time in guiding and

Furnishing me, for the information required for completion of this report.

I will be failing in my duty if I do not extend my acknowledgement to my department who

have always been there to guide us through this training period and in the preparation

of this report.

(VINAY PRASAD)

INDEX

PAGE NO-

EXECUTIVE SUMMARY

INTRODUCTION OF THE COMPANY

INTRODUCTION OF BANK OF INDIA AWARDS AND ACHIVEMENT

INTRODUCTION OF PANIPAT BRANCH

INTRODUCTION BUSINESS OF PANIPAT BRANCH ORGANISATION MANAGEMENT

INTRODUCTION OF STUDY UNDERTAKEN

INTRODUCTION BANK OF INDIA’S RETAIL PRODUCT

STATEMENT OF THE OBJECTIVE

RESEARCH METHODOLOGY

NATURE OF STUDY SCOPE OF STUDY SOURCES OF DATA COLLECTION RESEARCH DESIGEN RESEARCH PROCESS

ANALYSIS AND INTERPRETATION

COMPARATIVE STUDY

RETAIL LOAN PRODUCTS

FINDINGS

LIMITATION OF THE STUDY

SUGGESTIONS

BIBILOGRAPHY

ANNEXURE

QUESTIONNARIE

EXECUTIVE SUMMARY

EXECUTIVE SUMMARY

The project report is valuable source of the MBA curriculum. This helps in attaining a

functional outlook towards life.

The following chapters reflect the hardship undergone in the training period in Bank of India.

This project is based on the comparative study of the retail products of Bank of India and other

private Bank.

INTRODUCTION OF COMPANY

BANK OF INDIA

DATE OF FOUNDATION

Bank of India was founded on 7th September 1906 by a group of eminent businessmen

from Mumbai. The Bank was under private ownership and control till July 1969 when it

was nationalized along with 13 other banks.

BEGINNING

Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50

employees, the Bank has made a rapid growth over the years and blossomed into a

mighty institution with a strong national presence and sizable international operations. In

Business volume, the Bank occupies a premier position among the nationalized banks.

BRANCHES IN INDIA

The Bank has 2628 branches in India spread over all states/ union territories including

93 specialized branches.

These branches are controlled through 48 Zonal Offices .

There are 24 branches/ offices (including three representative offices) abroad.

TOTAL NUMBER OF SHAREHOLDER

The Bank came out with its maiden public issue in 1997. Total number of shareholders

as on 31/03/2006 is 2,38,708.

While firmly adhering to a policy of prudence and caution, the Bank has been in the

forefront of introducing various innovative services and systems. Business has been

conducted with the successful blend of traditional values and ethics and the most

modern infrastructure.

FIRST BRANCH

The Bank has been the first among the nationalized banks to establish a fully computerized

Branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989.

FOUNDER MEMBER

The Bank is also a Founder Member of SWIFT in India. It pioneered the introduction of the

Health Code System in 1982, for evaluating/ rating its credit portfolio.

AGREEMENT WITH BOMBAY STOCK EXCHANGE

The Bank's association with the capital market goes back to 1921 when it entered into

an agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing

House.

JOINT VENTURE WITH BSE

It is an association that has blossomed into a joint venture with BSE, called the

BOI Shareholding Ltd. to extend depository services to the stock broking community.

FIRST BANK WHO OPEN HIS BRANCH IN OUTSIDE THE COUNTRY

Bank of India was the first Indian Bank to open a branch outside the country, at London,

in 1946, and also the first to open a branch in Europe, Paris in 1974. The Bank has

sizable presence abroad, with a network of 23 branches (including three representatives

Office) at key banking and financial centers viz.

London, Newyork, Paris, Tokyo, Hong-

Kong, and Singapore. The international business accounts for around 20.10% of Bank's

total business.

POSITION IN FINANCIAL FOREIGN TRADE

The Bank has a strong position in financing foreign trade. Over 270 branches provide

export credit. The expertise in this area has enabled the Bank to achieve a leading

Positions in providing export credit in certain areas like diamond export.

SPECIAL SERVICES

The Bank has identified specialized target groups to develop core advantage for future

growth. The Bank, as on March 2003, had 93 specialized branches comprising

Corporate Banking Branches to undertake very large credit business.

OVERSEAS BRANCHES

Overseas Branches specializing in Foreign Exchange Business.

NRI BRANCHES

NRI Branches, which specially cater to the requirements of Non-Resident Indians.

CAPITAL MARKET BRANCHES

Capital Market Branches, which undertake all activities relating to capital market such as

collection of applications, processing of refund orders, Merchant Banking etc.

COMMERCIAL AND PERSONAL BANKING BRANCHES

Commercial & Personal Banking Branches cater to the requirements of high net worth

customers.

OTHER SPECIALIZED BRANCHES

Apart from this, the Bank also has specialized Branches for Asset Recovery, Small

Scale Industries, Hi-tech Agriculture Finance, Lease Finance and Treasury.

BANK’S STRATEGIES

To effectively meet the ever-growing challenges and competition, the Bank has made a

good headway in bringing about technological up gradation.

MIS and critical functions of controlling offices have been computerized.

NUMBER OF BRANCHES

At present, the operations at about 2433 branches are totally computerized. 180 branches operate

in partially-computerized mode besides this 803 branches and 30 extension counters are migrated

to Core Banking Solution. New facilities such as, Telebanking, ATM & Signature Retrieval

Systems have been introduced in a progressing manner to add value to services.

Telebanking facilities with Fax on Demand facility, Remote Access Terminals for

Corporate Customers are now available at many branches.

ATM’S

The Bank has installed ATMs in Mumbai and other centres in the country. The Bank is a

member of the RBI's VSAT Network and has installed 39 VSATs linking strategic

branches/offices.

The Bank is making a paradigm shift from branch automation to bank

automation and is in the process of implementing a Multi-Branch Banking Project, that facilitates

City-wise Connectivity of Computerized Branches. As on September 2003 the connectivity has

been done in 200 cities/ towns.

The Bank is in the process of installing BOINET, a Wide Area Network for providing a inter-

and intra-city connectivity, as a part of enhancing its decision support system.

MEANS OF LOGO

The Bank's corporate personality and philosophy are fully reflected in the emblem,

which is a five-pronged Star -- a harmonious blend of traditional and the functional. The

elongated prong pointing upwards, conveys the Bank's drive to achieve ascending

goals. The Star is a beacon and guide to those in need of direction

ABOUT US

ORGANIZATION FUNCTION AND DUTIES

The Bank was founded in September 1906 as a private entity and was nationalized in July 1969.

Now, Bank Of India, is a Body Corporate constituted under The Banking Companies

(Acquisition and Transfer of Undertakings) Act, 1970, with its Head Office at Star House, Plot

No.C-5, G Block, Bandra-Kurla Complex, Bandra East), Mumbai 400 051.

BANKING ACTIVITIES

The Bank is doing the business of banking which means the accepting of deposits for the

purpose of lending or investment, of deposits of money from the public, repayable on

demand or otherwise, and withdrawal by cheque, draft, order or otherwise.

In additions to the Business of banking. Bank is

also engaged in other forms of business as contemplated under Sec. 6 (1) of the Banking

Regulation Act, 1949.

THE POWER AND DUTIES OF ITS OFFICERS AND

EMPLOYEE

All the officers from JMGS I to TEGS VII grade of the bank, have certain discretionary lending

and administrative powers depending upon their positions.

The delegation of such powers of various grades of officials is decided by Board of Directors of

the Bank.

These powers are revised periodically, depending upon the organization's requirement and

also Government / RBI guidelines. Whether to sanction a loan or not, is within the absolute

discretion of the concerned sanctioning authority of the bank and such discretion is exercised,

after taking into consideration the relevant facts, circumstances and on merits of each case.

The procedure followed in the decision making process, including

channels of supervision and accountability.

There is a well-defined system in the Bank for decision-making process. Lending and

administrative decisions are taken at various levels from JMGS I to Top Executive grade

Scale VII and also by Executive Director and Chairman & Managing Director based on

the powers delegated to them by the Board. Branches receive applications for credit

facilities and recommend to the appropriate sanctioning authority.

In the case of major retail loan products applications are processed at branches and

Centralized Credit Processing Cells at select centers.

There is a well defined organizational structure and clear system of accountability based

on RBI / CVC guidelines. All credit decisions approved by any sanctioning authority are

reported to the next higher authority for control purpose.

The system of exercising proper delegation of power and

submission of control reports is in place and they are monitored by control officer and through

internal inspection. All the functions of the Bank are subjected to Internal/Concurrent

Audit/Statutory Audit as well as supervision of RBI u/s 35 of Banking Regulation Act 1949,

every year.

NORMS

The norms set by the Bank for the discharge of its functions.

Head Office decides the rates to be offered by the Bank for the deposits, for different

tenures which are displayed in the Bank's website and also at the branches. Regarding the

advance, again the Head Office takes a decision on introduction of various loan products

and details of which are also available in the website as well as at the branches. Head

Office also decides about the rates of interest for various advances which again are

available on our website and also at the offices / Branches of the Bank.

RULES

The rules, regulations, instructions, manuals and records, held by the Bank or under

its control or used by its employees for discharging its functions.

Bank has notified its BOI (Shares and meetings) Regulations

2003 through Gazette Notification dated 22.11.2003 for the information of shareholders and

General Public. Those who desire the information on the issues relating to the said matters may

refer to the said notification.Bank has its own internal rules and regulations and scheme of

delegation that are decided at appropriate level for the smooth functioning of the Bank.

Head office also through its

internal circulars periodically inform the branches of its new schemes, procedures for

implementation, changes occurring in the banking scenario and steps to be taken to move

with the developments in the Banking Industry.

These are all meant only for internal circulation of Bank.

A statement of the categories of documents that are held by the Bank or under its

control .The documents being obtained at the time of lending are available with branches

of Bank. A brief description of Bank's procedure of lending is already on its website.

Bank

otherwise maintains register of share holders and record of proceedings of the Board

meeting.

The particulars of any arrangement that exists for consultation with, or

representation by, the members of the public in relation to the formulation of its policy or

implementation thereof.

SHAREHOLER’S RIGHT

Shareholders can raise issues concerning the policies of the Bank in the Annual General

Meetings of the Bank. Bank also publishes its quarterly and annual results/reports in the

Bank's website and in the news papers at the relevant period which would give a general

idea about the Bank.

A statement of the boards, councils, committees and other bodies consisting of

two or more persons constituted as its part or for the purpose of its advice, and as to

whether meetings of those boards, councils, committees and other bodies are open to the

public, or the minutes of such meetings are accessible for public The Bank has following

Sub Committees of the Board

Bank also functions through various committees and such committees advise Bank on the

various issues.

Bank has the following mainly among other committees:

a) Management Committee of the Board,

b) b) Audit Committee of the Board,

c) c) Risk Management Committee,

d) d) Share Holders'/Investor's Grievances Committee,

e) e) Committee for Customer Service.

The Public cannot participate in these Committees and the Minutes of the meetings are

not accessible to Public since these are confidential in nature. A directory of its officers and

employees.

The list of Branches and officers posted therein are available with the respective Zones and the

Central Public Information Officer of each Zone has the details of employees of the Zone and

Branches under it.

The names and addresses of the Central Public Information Officers are already published on the

Bank's website also.

The monthly remuneration received by each of its officers and

employees, including the system of compensation as provided in its regulations The pay scales of

employees of the Bank are fixed by IBA in consultation with Government of India, Ministry of

Finance, New Delhi.

BUDGET

The budget allocated to each of its agency, indicating the particulars of all plans,

proposed expenditures and reports on disbursements made.

There are no plans and budgets for expenditure of public money disbursements and the

provision is not applicable to that extent to Bank.

The manner of execution of subsidy programmes including the amounts allocated

and the details of beneficiaries of such programmes.

There are no subsidy programmes for lending activities as a whole, except for targets for

priority sector lending on merits of each case.

There are schemes for advances of the Bank and the terms and conditions are available in

the Bank's website.

Particulars of recipients of concession, permits or authorizations granted by it.

There is no system in the Bank for grant of concessions, authorization etc. And the

provision is not applicable to Bank. So there is no material in the Bank relevant to this

provision.

Details in respect of the information available to or held by it, reduced in an

electronic form. As has been stated earlier, Bank's website gives a general information on

deposits, advances and other services rendered by the Bank.

The particulars of facilities available to citizens for obtaining information including the

working

hours of a library or reading room, if maintained for public use.

The Public can approach the Central Public Information Officers of the Bank whose

Names and addresses are given on Bank's website for information permitted by Law on

Bank's products, services and other particulars.

The names, designations and other particulars of the public Information officers

The names and addresses of the Central Public Information Officers and the Appellate

Authority designated by the Bank in terms of the Right to Information Act, 2005 is

already published on Bank's website www.bankofindia.com.

MISSION

"To provide superior, proactive banking services to niche markets globally, while

providing cost-effective, responsive services to others in our role as a development

Bank, and in so doing, meet the requirements of our stakeholders".

 

VISION

"To become the bank of choice for corporate, medium businesses and up market retail

customers and to provide cost effective developmental banking for small business,

mass market and rural market

INDIAN ECONOMY

Bank of India has a very big contribution in Indian economy.

Whenever Indian economy in an unbalanced situation then such type of bank help them

to handle such type of problem.

The Bank has a strong position in financing foreign trade. Over 270 branches provide

export credit. The expertise in this area has enabled the Bank to achieve a leading

Positions in providing export credit in certain areas like diamond export.

TYPES OF LOAN

PERSONAL LOANHar Waqt Aap Ke Sath

Star Personal Loan Scheme provides loan to meet various Personal requirements of

customers and their family.

Bank offers loans for marriage expenses, medical expenses, educational expenses,

purchase of consumer durables etc. Maximum quantum of advance is Rs.10.00 lakhs,

depending upon the income, with very attractive interest rate and easy repayment plan.

Please approach our nearest Branch and avail the loan to fulfill your personal needs.

ELIGIBILITY

Salaried employee, Professionals, Individual with high net worth, regular pensioners drawing

regular pensioners or family pensioners drawing regular monthly pension through Branch.

TYPES OF ADVANCE

Demand/Term loan. Overdraft (reducible as per repayment schedule) max.Rs.11ac to confirmed

permanent employees of central/state govt./PSUs/Reputated corporate.

PURPOSE

Marriage expenses of self, son, daughter or a dependent near relative.

Medical Expenses incurred/to be incurred for self, spouse, children, near dependent

relative.

For education for self/spouse, children/near dependent relative.

For rapairs/renovation/extention of existing house/flat.

Any other personal expenses of bonafide nature as approved by the Bank.

REPAYMENT

36 equated monthly installments w.e.f. One month after first disbursment. Exceptional cases: up

To 60 months.

STAR HOME LOANFor Your Dream Home

Provides loans to purchase a Plot for construction of a House, to purchase/construct

house/flat, as well as for renovation/repair/alteration/addition to house/flat, furnishing

of house, Takeover of customer's housing loan extended by other Banks/F.Is

/NBFCs at highly flexible and liberal terms and

ELIGIBILITY

Salaried employees, Professionals like doctors, lawyers, Engineers, Charted accountants, Self

employed persons, group of Individual, NRIs, HUF, Prop.Firm, and Partnership firm and

corporate.

PURPOSE

To purchase/construct house/flat

To renovate/extend/repair existing house flat

To purchase a plot of land for construction of house

To acquire household articles along with house/flat for furnishing the house flat

To takeover housing loans extended by other banks/Fis/NBFCs

QUANTUM OF LOAN

For construction/purchase of a house/flat-Rs.300 Lacs.

For repair/renovation/extension/addition to house/flat-Rs.20 Lacs

For purchase of a plot-Rs.30 Lacs

For furnishing the house/flat.Max.Rs.11ac.

LIFE COVER TO PROTECT LOAN LIBILITY

Insurance cover on home loan for assured payment:

o Free personal accident insurance cover.

o Life insurance cover to borrower for loan protection

Low interest rate

Flexibility EMIs

Higher loan eligibility

Option for floating or fixed of interest

Pre payment of loan permitted

Speedy approvals

CONDITION

Maximum loan amount is Rs.300 lacs and repayment ranges upto 20 years, with a

very reasonable margin and nominal processing charges. No commitment

/administrative charges.

The loan is available at very competitive rates of interest,

currently available in the industry. Option for different EMI amounts for different

periods during tenure of loan to suit customer’s repayment capacity. Prepayment of

Loan permitted Option for Floating as well as Fixed Rate of Interest.

Interest is calculated on daily balance basis which is of great advantage to customer

as it results in lower interest amount.

Loan to NRIs as well as Persons of Indian Origin.

Simplified application form/procedures for convenience of customers, and speedy

approvals.

Free Personal Accident Insurance cover Life Insurance Cover to borrowers for Loan

Protection (optional)

STAR EDUCATION LOANA loan that believes in accomplishment

The Educational Loan Scheme outlined below aims at providing financial support from

the bank to deserving/ meritorious students for pursuing higher education in India and

abroad.

The main emphasis is that every meritorious student is provided with an

opportunity to pursue education with the financial support on affordable terms and

conditions. No deserving student is denied an opportunity to pursue higher education for

OBJECTIVES

To extend financial support to meritorious student for pursuing higher education in India and

Abroad.

COURSES ELIGIBLE

Studies in India

Diploma /Graduation and Post Graduation courses (Masters and PhD)

Professionals courses viz. Engineering, Medical, Agriculture, Veterinary, Dental, Law,

Management, Computer, etc., from the approved college/institution, affiliated to

University/deemed university or recognized by the center /State Government or by

AICTE/AIBMS/ICMR/ASCI (Hydrabad), IIMS/IIT/ICFAI etc.

Studies Abroad

Graduation / Post graduation offered by reputed university / institute in professional / technical

science and research fields.

ELIGIBILITY

Student should be an Indian national having secured admission in college /university/institute in

India / abroad for pursuing professional technical course through an entrance test / merit based

selection process.

QUANTUM OF FINANCE

Need based loan subject to repaying capacity of parents / students up to the following ceiling:

For student in India: Max.Rs.7.50Lacs

For students outside India: Max.Rs.15Lacs.

STAR AUTOFINFor your dream vehicle

The Scheme provides loan for purchasing 2/4 wheeler vehicles (like car, scooter,

motorcycle etc.). Maximum amount of loan is Rs.25 lacs, depending upon cost of

vehicle & income of proponent, at attractive rate of interest and easy repayment plan.

Loan up to Rs.25 Lacs

Loan for purchasing 2/4 wheeler vehicle (like car, scooter, motorcycle etc.)At an attractive rate of interest and easy repayment plan.

ELIGIBILITY

Salaried employees, Professionals, Self-employed, individual with high net worth, People

engaged in trade/commerce/business, Pensiners, Farmers, Prop.Firm, and Partnetship Firm,

Partnership Firm, Companies (Pvt. /Public Ltd.), Staff Member

PURPOSE

Purchase of 2/4 wheelers vehicle (car, scooter, motorcycle etc.)

HOLIDAY LOAN Travel Now Pay Later

Now there’s one more reason to take a holidayBank of India will finance it.

PURPOSE

To meet the expenses (like airfare/train/bus charges, expenses for accommodation, sight seeing,

etc.) For going for pilgrimage/tours/excursions etc. undertaken /to be undertaken by

self/spouse/children/parents/family members/close relatives of proponent within India or abroad.

ELIGIBILITY

Salaried employees/Professional/self employed/People engaged in business/individual with high

net worth/Agriculturists/Pensioner/staff members.

STAR MORTGAGE LOAN

If you have the need, we will show you the means

This scheme provides loan/overdraft facility against mortgage of property at low rate of interest.

The scheme is for people engaged in trade, commerce & business and also professionals & self

employed, Prop. Firm, partnership firm, companies, NRIs and individuals with high net worth

including salaried people, agriculturists and staff members. The product provides an opportunity

to customers to borrow against a fixed asset (mortgage of property) at a short notice without

much paper work/attendant hassles.

PURPOSE

To meet the credit needs of trade, commercial activity, other general business, Profession

as also for their bonafide requirement.

To meet marriage or medical or educational expenses of family members including near

relative.

To undertake repairs/ renovation/ extension to the residence.

To purchase consumer durable, 2/4 wheeler vehicles.

To purchase/construct house/flat, purchase of plot

For going on tours/excursions/pilgrimage etc.

Repayment of existing loans from other banks/FIs

DISTRIBUTION NETWORK

Bank of India is 100 year old and a Public Sector Bank with majority share holding by Govt. of

India, with 2622 branches in India and 23 branches/offices in 12 countries abroad with assets of

value in excess of US$ 25 billion.

The Bank has 2628 branches in India spread over all states/ union territories including

93 specialized branches.

To effectively meet the ever-growing challenges and competition, the Bank has made a

good headway in bringing about technological up gradation. MIS and critical functions of

controlling offices have been computerized. At present, the operations at about 2433

branches are totally computerized. 180 branches operate in partially computerized

mode besides this 803 branches and 30 extension counters are migrated to Core

Banking Solution. New facilities such as, Telebanking, ATM & Signature Retrieval

Systems have been introduced in a progressing manner to add value to services.

MANAGEMENT

f) a) Management Committee of the Board,

g) b) Audit Committee of the Board,

h) c) Risk Management Committee,

i) d) Share Holders'/Investor's Grievances Committee,

e) Committee for Customer Service.

BOARD OF DIRECTOR

Shri M. BalachandranChairman & Managing Director

Shri M. Balachandran took charge as the Chairman and Managing Director of Bank of India on

9th June 2005, prior to which he was Executive Director of the Bank.

Bank of India is 100 year old and a Public Sector Bank with majority share holding by Govt. of

India, with 2622 branches in India and 23 branches/offices in 12 countries abroad with assets of

value in excess of US$ 25 billion.

Shri Balachandran joined Bank of Baroda as a Specialist Direct Recruit Officer in 1970 after

completing his Masters degree in Science. Starting his career as a Banker in the State of

Tamilnadu, he has rich knowledge of various aspects of Banking, covering Priority Sector

Finance, Commercial Credit and International Banking. In addition to various linguistic

territorial exposures, he has vast experiences of managing different categories of branches, as a

Regional Head and Zonal Head besides in the Corporate Office of the Bank.

He is also credited with evolving Policies and Guidelines for enhancing the flow of timely credit

to activities identified as national priority, particularly Agriculture, Rural Finance and SSI

lending and has been associated with various Committees of NABARD and IBA.

He was the Chief Executive of Bank of Baroda's USA, Bahamas & Guyana operations before he

was elected as the Executive Director, Bank of India. While at New York he was also Chairman

of Bank of Baroda (Guyana) Inc., Georgetown, Guyana, South America.

He was a Director of Indo Zambia Bank Ltd., a joint venture in Zambia, between Indian Public

Sector Banks and Government of Zambia. He has been a Director of ASREC (India) Ltd., an

Asset reconstruction company. Presently Shri Balachandran is the Chairman of BOI

Shareholding

Ltd., and is a Director of Agriculture Finance Corporation Ltd., and NABARD Consultancy

Services Ltd.

Shri Balachandran is also on the Managing Committee of Indian Bank's Association, Governing

Council member of Indian Institute of Banking and Finance and Reserve Bank of India's College

of Agricultural Banking

Executive Director

Shri K R Kamath

Shri K.R. Kamath assumed the charge as the Executive Director on 19.05.2006. Shri Kamath

was a General Manager in Corporation Bank since 2002, in charge of Information Technology?

Information Security, Management Information System and Integrated Risk Management.

A brilliant academician, Shri Kamath had secured "VI rank" in University of Mysore in II year B.Com in the year 1975 and was adjudged as the "Best Outgoing Commerce Student" of the

college in the year 1976. He is a Certified Associate of Indian Institute of Bankers.

He was promoted to Executive cadre in 1994 and was posted as Regional Manager for Collection

And Payment Services (CAPS), a "Specialized Business Unit" set up on an experimental basis

by the Bank. Contribution of Shri Kamath in building a strong team, spearheading the marketing

activities of CAPS and positioning CAPS as the flag ship product of the Bank, has earned him

special recognition.

During his tenure in Information Technology Division in Corporation Bank, Shri Kamath was

responsible for 100% automation of the Branches, migration of about 88% of business to Core

Banking Solution, positioning the 900 strong ATM network of the Bank, putting in place Wide

Area Network of the Bank, introduction of Internet Banking and implementing the Information

Security System. During this period, the Bank received various awards from IDRBT & IBA for

the technology lead of the Bank.

Shri Kamath has secured various Corporate Awards instituted by the Bank such as, Super

Productivity Award, SOGian Award, Chairman's Club Membership and Regional Leadership

Award. Joint Commissioner of Income Tax also conferred him with “Sanman Award”,

Calicut Range, Calicut for the financial year 1997-98 in the year 2000.

He was one of the participants of the Technology Tour of US organized by TATA IBM in the

year 1997-98. Shri Kamath has undergone various training programmes including

workshop/seminars at IIM, Ahmedabad, IBA and BTC.

Known for his conceptual clarity, communication skills and ability to build strong result oriented

teams, Shri Kamath has been one of the key members of the Team that has conceptualized and

initiated steps to implement Organizational Transformation Project of Corporation Bank. With

29 years experience of working in various capacities in Corporation Bank, he will now add

strength to the Team 'Bank of India'.

 

TECHNOLOGY

Shri K.R. Kamath assumed the charge as the Executive Director on 19.05.2006 . Shri Kamath

was a General Manager in Corporation Bank since 2002, in charge of Information Technology,

Information Security, Management Information System and Integrated Risk Management.

He was one of the participants of the Technology Tour of US organized by TATA IBM in the

year 1997-98. Shri Kamath has undergone various training programmes including

workshop/seminars at IIM, Ahmedabad, IBA and BTC.

WHOLESALE BANKING SEVICES

BOI Saving Plus Deposits

Starlinks International Debit-cum-ATM card

BOI Current Deposit Plus

Multi-Branch Banking (MBB)

Malti-City Cheque Book

Cash Tree NTM (Network Teller Machine)

NRI Deposits/Loans/Services

Floating Rate Deposit Scheme

Star Cash Management Services

Foreign Currency Loan

Star Autofin Loan

Aashiyana Housing Loan

BOI Star Mortgage Loan

Star SSI Supreme Loan

Star Suvidha Personal Loan

BOI Medi Mobile Loan

BOI Kisan Suvidha Card

BOI Medi Mobile Loan

BOI Kisan Credit Card

BOI Laghu Udhyami Trade Card

AWARDS AND ACHIVEMENT

Shri Kamath has secured various Corporate Awards instituted by the Bank such as, Super

Productivity Award, SOGian Award, Chairman's Club Membership and Regional Leadership

Award. Joint Commissioner of Income Tax also conferred him with “Sanman Award”,

Calicut Range, Calicut for the financial year 1997-98 in the year 2000

During his tenure in Information Technology Division in Corporation Bank, Shri Kamath was

responsible for 100% automation of the Branches, migration of about 88% of business to Core

Banking Solution, positioning the 900 strong ATM network of the Bank, putting in place Wide

Area Network of the Bank, introduction of Internet Banking and implementing the Information

Security System. During this period, the Bank received various awards from IDRBT & IBA for

the technology lead of the Bank.

INTRODUCTION TO PANIPAT BRANCH

ORGANISATION STRUCTURE OF THE BANK

There is a well-defined organizational structure and clear system of accountability based

on RBI / CVC guidelines. All credit decisions approved by any sanctioning authority are

reported to the next higher authority for control purpose.

The system of exercising proper delegation of power and submission of control reports is in

place and they are monitored by control officer and through internal inspection.

BRANCH MANAGER

RELATION MANAGEROPERATIONAL MANAGER MARKETING OFFICER

INTRODUCTION OF THE STUDY UNDERTAKEN

To know about all the products of bank of India.

Marketing of the entire product.

To make image of the Bank in to the mind of the people.

To know the views of people about the Bank of India and their product.

To know the internal environment of the government sector Bank.

To know the operational system of the Bank.

To spread the knowledge about the product among people.

To know the market of the Bank in the Banking sector.

To know about that company which are connected with the Bank of India.

ICICI Prudential

Kotak Mutual Fund

Kotak Mahindra

STATEMENT OF OBJECTIVES

The objective of this training which I have done in last 8 weeks is mainly comprise of these

following things:-

To know about all products of bank of India.

Specially to know about the Bank’s retail loan product.

To know the perception of people about the Bank of India.

Study about the comparison between HDFC Bank, ICICI Bank and Bank of India’s loan

product.

To know about the services which the Bank provide with their loan product.

COMPERISSION WITH OTHER BANKS

POTENTIAL OF RETAIL LOAN PRODUCT OF BANK OF INDIA VIS A VIS SIMILAR PRODUCT OF COMPETITORS.

COMPETITORS ARE

ICICI BANK

HDFC BANK

ICICI BANKFor the best deals on loans, Hum hain na!

PRODUCT BENEFITS/FEATURES

PERSONAL LOAN

Cash loan

Balance transfer

Easy cash

Attractive interest rate.

Simple documentation: loan available

For both salaried and self-employed with

Minimum documents.

No guarantor: loans given without any

Security or guarantor.

1. Special loan up to 50000/-

2. Easy repayment options

TWO WHEELER LOANS

Loans for motorcycle,

Scooters,

Scooterettes and mopeds.

Easy repayment:opetion from 12 to 36

Months

No income proof: get 70% loan with no

Income Proof.

Simple documentation/process: gey

85% percent Loan by just flashing any

One of the following-

Electricity/mobile/landline bills, bank

Statement, Debit card statement.

HOME LOAN

Loans extended for

Construction/renovation

Purchase a house/flat

Purchase a plot

Door-step service: enjoy the facility of

Door-step Services from enquiry stage till

Disbursement.

Attractive interest rates and simple

Documentation

Loan shield and homeassure: insurance

Options For your home loan at attractive

Premium.

CAR LOAN

New car loan

Used car loan

Refinancing on existing

cars

Car overdraft

Lower EMIs: repayment tenors of up to 7

years at attractive rates of interest.

Flexible repayment options: tailor made

Repayment plans to suit your requirement.

Simple documentation and quick processing:

Get your car at the quickest possible time

with Minimum documentation.

Overdraft against cars: unique facility to

get Cash against your car with feature of a

credit Card, overdraft account and loan,

all rolled into One.

LOAN AGAINST SECURITY Largest scrip list against which the loan

Loan against share and

Mutual Funds

Loans against UTI Bonds

and RBI Bonds

Loans against

NSC/KVP (DEMAT)

Loans against insurance

policies

Possible.

Online sale of pledged shares possible

Portfolio view online facility.

Interest charged only on the amount

utilized.

HDFC BANKWe understand your world

PERSONAL LOANSFull filings all your dreams

Now HDFC Bank’s Personal loans, you can buy whatever you have in mind. So whether you

buy a home pc your children’s college fee; expend your business r take a vacation abroad, all you

need to do get in touch with us. We’ll take care of the rest.

Personal loan* amount ranging from Rs.10, 00,000.

No security or guarantor required.

Repayment period 12 to 48 months.

Speedy approval.

Simple documentation.

LOAN AGAINST PROPERTY

HDFC Bank brings you loan against property. You can now take a loan against your self-

occupied residential or commercial property, in order to expend your business, plan your dream

wedding, fund your child’s education and much more. You can get loan of up to Rs.1 crore and

you reply it through equated monthly installments or EMI’s.

Loan against property offers you a host a of benefits like:

Loan up to 60% of the market value*(Residential or Commercial).

Attractive interest rate.

Speedy processing.

Flexible surrogate income product to suit your needs.

Longer tenure-ease of repayment

LOAN AGAINST SECURITIESGot investment?

Get a loan

HDFC BANK’SLoan against security

Available up to Rs.10 lakhs.

Low rate of interest

No EMI

Interest charged only on utilization

Loans up to 90% of the security

No prepayment penalty

COMPARISON ON THE BASIS OF PERSONAL LOAN

BOI provides loans for pensioner also

Repayment period is from 12 months to 60 months

HDFC repayment of loan period is 12 months to 48 months

ICICI repayment of loan period is 12 months to 60 monmths

REPAYMENT TENORS

BANK OF INDIA

ICICI BANK

HDFC BANK 12 to 48 months

12 to 60 months

12 to 60 months

ICICI TWO WHEELER LOAN Vs BOI STAR AUTO FINLOAN

ICICI repayment of two wheeler loan periods is 12 to 36 months

BOI repayment of two wheeler loan periods is 12 to 60 months

REPAYMENT TENORS

ICICI BANK

BANK OF INDIA

12 to 36 months

12 to 60 months

ICICI CAR LOAN Vs BOI STAR AUTO FINLOAN

The repayment of loan of ICICI Bank is 12 months to 84 months

The repayment of loan of Bank of India 12 months to 72 months

HDFC’s HOME LOAN Vs BANK OF INDIA HOME LOAN

BANK OF INDIA PROVIDE SOME OTHER FACILITY WITH

THEIR HOME LOAN

Free Personal accident insurance cover

Life Insurance cover to borrower for loan protection

BANK OF INDIA

ICICI BANK 12 to 84 months

12 to 72 months

SOME OTHER DIFFERENCE ON THE BASIS OF PRODUCT TYPE

BANK OF INDIA LOAN

PRODUCT

ICICI LOAN PRODUCT HDFC LOAN PORODUCT

STAR EDUCATION LOAN LOAN AGAINST SECURITY LOAN AGAINST SECURITY

STAR AUTOFIN TWO WHEELER LOAN

STAR HOLIDAY LOAN CAR LOAN CAR LOAN

STAR HOME LOAN HOME LOAN LOAN AGAINST PROPERTY

STAR PERSONAL LOAN PERSONAL LOAN PERSONAL LOAN

STAR MORTGAGE LOAN

RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

No project is completed without a research framework. So I have also gone through a systematic

procedure of research Methodology.

Research Methodology is a way to systematically solve the problem. One can define research as

a scientific and systematic search for pertinent information on a specific topic. In it the various

steps that are generally adopted by a researcher in studying his research problem along with the

logic behind him are studied.

RESEARCH METHODOLOGY PRCEDURE

DEFINING RESEARCH PROBLEM.

REVIEWING THE LITEERATURE.

FORMULATING HYPOTHESIS.

RESEARCH DESIGNING.

SAMPLE DESIGNING.

DATA COLLECTION.

ANALYSING DATA.

INTERPRETING AND REPORTING.

DEFINING RESEARCH PROBLEM:

There are two types of research problems that are those, which relates to state of nature and

those that relate to relationship between variables. Our research is the former one and the

problem in precise way is

REVIEWING THE LITERATURE:

I undertook extensive literature study from the library of Bank of India, journals, newspapers

and previous research findings about Banking image, field activity, source of mouth

reference, advertisement.

FORMULATION OF HYPOTHESIS:

Hypothesis is a tentative assumption made in order to draw out and test its logical

and empirical consequences.

Our assumptions are:

People have at least basic knowledge of Bank’s products.

I have assumed certain priorities as per annexure.

RESEARCH DESIGN:

Decision regarding what, where, when, how much, by what means concerning an inquiry or a

research study constitute a research design. A research design is the arrangement of conditions

for collection and analysis of data in a manner that aims to combine relevance to the research

purpose with economy in procedure.

Infect, research design is the conceptual structure within which the research is conducted. The

research design used for the present study is descriptive in nature. The major purpose of

descriptive study is description of the state of affairs as it exits at present.

The main characteristics of this design is that is used when researcher has no control over the

variables.

SAMPLE DESIGN

Sample is a part of population, which represents the whole population.

DATA COLLECTION

Primary data: which are collected afresh and for the first time.

Secondary data: which someone else has already collected.

The data collected for the study is primary and secondary in nature.

I have collected data by

Personal Interview

Shops and factory

DATA COLLLECTION TECHNIQUE

The study will largely use primary data, gathered through “Questionnaire” prepared for the

survey population and some of the data I got from my trainer, which is considered as a secondary

data.

ANALYSIS AND INTERPRETATION OF DATA:

After doing operations like- coding, Editing & tabulation, I analyzed the data by making

various graphs, which are depicted in the last of this project report. The findings are also

mentioned along with graphs.

TYPE OF UNIVERSE

Sample design is to clearly define the set of objects, technically called the universe. The universe

can be finite or infinite. In finite universe the no. Of items is certain, but in case of infinite

universe the no. Of item is infinite i.e. we cannot have any idea about the total no. Of items. In

my research I use the finite universe.

SAMPLE SELECTION,SIZE AND TECHNIQUE

Sample selection is Panipat and that area which is connected with Panipat.

Sample size: - Number of person was covered 100.

The Sample Technique used for the study is Simple random sampling.

ANALYTICAL TOOLS

The data thus collected was tabulated, interpreted & analyzed with a view to make the study

meaningful.

CONCLUSION & FINDING

CONCLUSIN & FINDINGS

My experience in this Bank was very nice and unexpected.

Government employees are more helpful in nature.

In Indian economy condition, which is improving, now days that is all because of

Government Banks.

In competitive world Banking sector is growing very rapidly. Now it is at the growing

stage so there is a lot of opportunity for people.

Bank of India firstly launched in 1906. So it’s very old in government sector Bank.

Bank of India provides better services to its customer.

Bank of India recognized a very good brand image in the market.

Availability of wide range of product according to the need of customer.

Team work- One for all & all for one. The environment of Bank of India is full of joy &

the way of doing work is also very simple and step-by-step.

SUGGETION & RECOMMENDATION

SUGGETION & RECOMMENDATION

Bank should open his ATM as soon as possible.

Bank should use the advertising strategies to increase the awareness of the Bank.

Bank should expend his Banking network.

They should aim at increasing the number of branches and try to reach at the rural area.

They should provide more and more services to the customer.

Advertisement on regular basis using a suitable media is essential.

It is easy to achieve higher position but it’s Very difficult to maintain it. Therefore now

Bank of India has to strive for no. 1.

LIMITATION

LIMITATION

Every survey has some sort of limitations and the survey has also some limitations:-

Time constraint: - Limited time available was not enough to convince the people.

Awareness: - People have not exact and appropriate knowledge about the Bank.

Bank has no ATM in Panipat.

Lack of advertising in Panipat.

Consumers are not aware about the Bank.

Bank of India does not provide doorstep services.

ANNEXURE

Specimen signature card BANK OF INDIA The bank that cares

Account type

Account number Branch________________

Name 1______________________________________________________________________Name 2______________________________________________________________________Name 3______________________________________________________________________Name 4______________________________________________________________________

Signed in the presence of Signature of capture by Signature verified by Approved by

Account opening form

In addition to the form, kindly submit the following to confirm the present address:

Account number.

For individual (any of the following):

Passport copy Photo Credit Card Voter’s ID CardLic Policy Govt. ID Card any other document

Acceptable to branch

Signature in the presence of Bank officials:(Applicants should also sign across photographs)

_________________ __________________ _________________First Applicants Second Applicants Third Applecants

For Bank use

PHOTO PHOTO PHOTO

Customer ID Number

BIBILOGRAPHY

BIBILOGRAPHY

BANK OF INDIA

ICICI BANK

HDFC BANK

HDFC BANK BOOKLETS

ICICI BANK BOOKLETS

WWW.BANKOFINDIA.COM

WWW.ICICIBANK.COM

WWW.HDFCBANK.COM

WWW.GOOGLE.COM