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Slide 2 Slide 3 Balancing the needs of stakeholders Slide 4 17,500 Candidates Complete Survey 17,500 Candidates Complete Survey Slide 5 2012 North American Candidate Experience Award Winners! 2012 North American Candidate Experience Award Winners! Slide 6 Most employers cant even agree on what a Candidate is? A. Everyone who can possibly do the job. B. Everyone who expresses interest in a specific opportunity. C. Every qualified applicant. D. The Finalists we bring in to interview & select. E. All of the above. Slide 7 Candidates know the moment they become one and their expectations form in that instant But the Candidates know Slide 8 attitudes and opinions Source: CareerXroads Candidate Experience monograph, March, 2011 regarding the recruiting process; the stakeholders in the process; the work itself; the company as a place to work actions taken What Are We Measuring? Slide 9 [Operational] Definitions are Even more Important. Slide 10 Source: theCandEs.org, 2013 Slide 11 Referred Candidates are more likely than Non-referred Candidates to receive an offer. were aware of and used employee referrals. of those who were referred received job offers. were aware of employee referrals. Source: theCandEs.org, 2013 Employee Referral Programs (100%) Slide 12 CANDIDATES Slide 13 10/11/2014Footer Text13 43.7% 10.4% 45.9% POSITIVE Source: theCandEs.org, 2012 How do you rate your companys ability to communicate with UNQUALIFIED candidates? NEGATIVE NEUTRAL EMPLOYERS Slide 14 10/11/2014Footer Text14 54.2% 8.3% 37.5% POSITIVE Source: theCandEs.org, 2012 NEGATIVE NEUTRAL EMPLOYERS How do you rate your companys ability to communicate with QUALIFIED candidates NOT selected? Slide 15 10/11/2014Footer Text15 17.9% 43.6% 38.5% POSITIVE Source: theCandEs.org, 2012 NEGATIVE NEUTRAL CANDIDATES How were your treated when YOU were NOT SELECTED by [Company Name]? Slide 16 The reason the road is less traveled is the candidates have little say #1 Build the Business Case Derive the value of a candidate #3 Increase Transparency Improve the candidates ability to make a decision. #2 Seek Feedback Candidates need to share their experience at each stage. #4 Set Expectations then Deliver Clarify what will happen next. Set a bar for minimum expectations. Slide 17 Balancing the needs of stakeholders Slide 18 18 Slide 19 19 Slide 20 gerrycrispin@comcast.netgerrycrispin@comcast.net - 732-821-6652