bad honnef - vivit-germany.org in... · bad honnef 14.-15. september 2010 ... 1996 – 2006 wts@sap...
TRANSCRIPT
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
3. Transparency / Challenges / Complexity of Integration
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
3. Transparency / Challenges / Complexity of Integration
Responsibilities @ SAP AG
� schmitt CONS Software License & Asset Management Page 4
1988 – 1996 PC environment and necessary infrastructure world-wide • Standardization Hard- and Software and Founding of PC Support Team• Purchasing Hard- and Software• Organization and technical lead of national and international events
1996 – 2006 WTS@SAP (strategically project by the Board)• Evaluation ThinClient Technology – Server based computing with Citrix• Reference customer for Citrix – key note speaker world-wide
2004 – 2006 Standardization Hard- and Software + Infrastructure Topics• Desktops, Notebooks, Beamer, Monitors etc..• Active Directory @ SAP, network DNS and DHCP
2003 – Jul 2010 Global License and Asset Management• Negotiation and SPOC for Microsoft Enterprise Agreement and Microsoft Premier Support• Negotiation of most global software agreement and budget responsible• Legal and SOX compliancy• Review, adjust and establish new processes
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
3. Transparency / Challenges / Complexity of Integration
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
Motivation – Cost SavingsLicense Situation - Example
boughtSoftware
installedSoftware
usedSoftware
investsERP system
under licensed
over licensed
Avoidable costs
realnecessary
costs
Up to 30%
� schmitt CONS 6Software License & Asset Management
Cost Savings – SW Publisher - up to 30 % of annual costs
Software uncontrolled
100 %
75 %
Total annual Spent in % Manufacturers in %
50 %
75 %
€50 %
25 %25 %
100 %
20%
80%
� schmitt CONS 7Software License & Asset Management
Consolidation of Software Publisher and their Agreements
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
3. Transparency / Challenges / Complexity of Integration
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
Transparency of Software Lifecycle
� schmitt CONS 9Software License & Asset Management
… improves transparency
„yes we can!“
Challenges
� schmitt CONS 10Software License & Asset Management
Commercial DataHW and SW Asset data
Accounting & Tax data
Contracts / Agreements
Purchase Orders
Software Licenses / Certificates
Software Name (commercial)
Technical DataDevice data (technical)
Relevant detailed Contract information
Software installation(s)
Software Version(s)
Software usage
Software name (technical)
Merge and Match
Compliant
ProcessesData model
ERP-Systems provide only (mostly)
ERP-Systems mostly not provide?
Software License
Asset
Management
&
Complexity of Integration
� schmitt CONS 11Software License & Asset Management
Head Quarter
AMER EMEA ASIA
USA LATIN GER IT SIN JAP
ERP-System
CloudComputing Purchase
OrderAsset tag Equipment
RequestApproval
MatchSRM AM PMMM
Human Capital Resource Management
HP Asset Manager
SW Lic
Mgm
t
Software Inv
Asset Mgm
t
use the strength of each
Dependencies System(s)
� schmitt CONS Software License & Asset Management Page 12
Company Compliance
Continuously monitoringSoftware usage & certificates
Continuously check HW assets
Monitor all changes andMaintain in Commercial System(s)
Source(s) for allFinancial , technical &Commercial information
Commercial System (s)
Change Management
Asset Management
LicenseMgmt
ContractMgmt
Compliancy
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
3. Transparency / Challenges / Complexity of Integration
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
Only available for presentation
Software Lifecycle in general Big Picture
� schmitt CONS Software License & Asset Management Page 14
� schmitt CONS Software License & Asset Management Page 15
HP Service Management Center
Foundation
Process automation Reporting Universal CMDB Third-party integrations
Dashboard HP Service Management Center
Service Manager
Help Desk Change & Config. Mgmt.
Service Level Management
Request Management
Knowledge Management
Catalog Management
IT Analytics
IT Performance Analytics Business Impact and Optimization Financial Planning & Analysis
Asset Manager
Asset Portfolio Management
SoftwareAsset Management
FinancialManagement ProcurementContract
ManagementDataCenter Management
Asset Discovery& Inventory
Change Governance
Figures of Initial Load
� schmitt CONS Software License & Asset Management Page 16
HP Asset Manager
Requisition Material number
Purchase OrderMaterial NumberSW name (comm)QuantityCost
Asset TagComm. nameCostsActivation dateDepreciationCost center Equipment Tag
Technical details
Device name
Device type
Network information
Software name technical
Counters for HW & SW
Process optimization due to customizationSRM AM PMMM
Human Capital Resource Management
100.000 Purchase Orders
> 200.000 Equipments
70.000 user Translate / Assign
assign
Software Handling (Pool)Compliance ReportInternal Charging
CloudComputing
> 50 Locations w/w
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
3. Transparency / Challenges / Complexity of Integration
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
Best PracticeInitializing
& Focus
Analysis &
Concept
Implementation &
Testing
Rollout Phase &
Operation
Optimization &
Changes
Project Definition Scope, Figures, Risk, Organization
Develop Project plan
Establish Project-Office
Create QM Concept
RFI / RFP
Analysis / Inventory SW Installations SW Certificates
Define ScopeDataProcessesInterfaces
“Big Picture” of existing License Management Processes
Release Planning
ConceptTestDocumentationOperation
Concept forData processingInterfacesData import (Quality)
Check Test PilotTests, Review & Optimization of Customization
Approval by Steering Committee
Training Concept
Rollout Concept
Final Data import
Client Rollout
Create Guidelines & Documentation
Training
Hand over of Productive System
Establish Support
Close project phase by Steering Committee
Change Requests
Review & Optimization
Optimize System
Cost analysis
Review & Lessons Learned
� schmitt CONS 18Software License & Asset Management
Lessons Learnd
All Commitment as written confirmation• Stakeholders• For Resources (not less 40% )
Clear project definition of “in scope” – “out of scope”• Expectation• Exception handling
Change processes – clear defined Escalation handling
� schmitt CONS Software License & Asset Management Page 19
Click to add title
Click to add titleClick to add title
2. Motivation / Challenges for Software License & Asset Management
3. Transparency / Challenges / Complexity of Integration
5. Best Practice for a successful Implementation
6. Discussion
4. Software Lifecycle in general / “Big Picture”
Agenda
1. Responsibilities @ SAP AG
� SAP 2008 / Page 22
Timeline - Issues and Delays
2007 2008
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul
ED Approval ED/SMS Case Study
Data import for MS True-Up (ERP/SMS)
Finalize MS True-Up
Acquisition Integration
Network infrastructure problems (DNS/DHCP)
Purchasing Replacement
ED-AC operations handover to Support Center
PMO covered more tasks from stream leads
� schmitt CONS Software License & Asset Management Page 23
HP IT Service Managementoptimizing service lifecycle delivery and costs
Automation
ChangeManagement
Service DeskIncident and Problem
Management
Service Level Management
Knowledge Management
Self-service Catalog and Request Management
AssetManagement
ClientAutomation
Discovery and Dependency Mapping
Configuration Management System (CMS)
DDMI