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2J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Background and objectives
Survey methodology and sampling
Further information
Key findings & recommendations
Summary of findings
Detailed findings
• Key core measure: Overall performance
• Key core measure: Customer service
• Key core measure: Council direction indicators
• Individual service areas
• Detailed demographics
Appendix A: Detailed survey tabulations
Appendix B: Further project information
3J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Welcome to the report of results and recommendations for the 2017 State-wide Local Government
Community Satisfaction Survey for Hindmarsh Shire Council.
Each year Local Government Victoria (LGV) coordinates and auspices this State-wide Local
Government Community Satisfaction Survey throughout Victorian local government areas. This
coordinated approach allows for far more cost effective surveying than would be possible if councils
commissioned surveys individually.
Participation in the State-wide Local Government Community Satisfaction Survey is optional.
Participating councils have various choices as to the content of the questionnaire and the sample size
to be surveyed, depending on their individual strategic, financial and other considerations.
The main objectives of the survey are to assess the performance of Hindmarsh Shire Council across a
range of measures and to seek insight into ways to provide improved or more effective service delivery.
The survey also provides councils with a means to fulfil some of their statutory reporting requirements
as well as acting as a feedback mechanism to LGV.
4J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
This survey was conducted by Computer Assisted Telephone Interviewing (CATI) as a representative
random probability survey of residents aged 18+ years in Hindmarsh Shire Council.
Survey sample matched to the demographic profile of Hindmarsh Shire Council as determined by the
most recent ABS population estimates was purchased from an accredited supplier of publicly available
phone records, including up to 10% mobile phone numbers to cater to the diversity of residents within
Hindmarsh Shire Council, particularly younger people.
A total of n=400 completed interviews were achieved in Hindmarsh Shire Council. Survey fieldwork
was conducted in the period of 1st February – 30th March, 2017.
The 2017 results are compared with previous years, as detailed below:
Minimum quotas of gender within age groups were applied during the fieldwork phase. Post-survey
weighting was then conducted to ensure accurate representation of the age and gender profile of the
Hindmarsh Shire Council area.
Any variation of +/-1% between individual results and net scores in this report or the detailed survey
tabulations is due to rounding. In reporting, ‘—’ denotes not mentioned and ‘0%’ denotes mentioned by
less than 1% of respondents. ‘Net’ scores refer to two or more response categories being combined
into one category for simplicity of reporting.
• 2016, n=401 completed interviews, conducted in the period of 1st February – 30th March.
• 2015, n=400 completed interviews, conducted in the period of 1st February – 30th March.
• 2014, n=400 completed interviews, conducted in the period of 31st January – 11th March.
• 2013, n=400 completed interviews, conducted in the period of 1st February – 24th March.
• 2012, n=400 completed interviews, conducted in the period of 18th May – 30th June.
5J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Within tables and index score charts throughout this report, statistically significant differences at the
95% confidence level are represented by upward directing blue and downward directing red arrows.
Significance when noted indicates a significantly higher or lower result for the analysis group in
comparison to the ‘Total’ result for the council for that survey question for that year. Therefore in the
example below:
• The state-wide result is significantly higher than the overall result for the council.
• The result among 50-64 year olds is significantly lower than for the overall result for the council.
Further, results shown in blue and red indicate significantly higher or lower results than in 2016.
Therefore in the example below:
• The result among 35-49 year olds in the council is significantly higher than the result achieved
among this group in 2016.
• The result among 18-34 year olds in the council is significantly lower than the result achieved
among this group in 2016.
54
57
58
60
67
66
50-64
35-49
Small Rural
Hindmarsh
18-34
State-wide
Overall Performance – Index Scores (example extract only)
Note: Details on the calculations used to determine statistically significant differences may be found
in Appendix B.
6J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Further information about the report and explanations about the State-wide Local Government
Community Satisfaction Survey can be found in Appendix B, including:
Background and objectives
Margins of error
Analysis and reporting
Glossary of terms
Contacts
For further queries about the conduct and reporting of the 2017 State-wide Local Government
Community Satisfaction Survey, please contact JWS Research on (03) 8685 8555.
J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
78
75
75
Appearance of public areas
Elderly support services
Waste management
79
46
81
52
76
53
-33 -28 -24
Unsealed roads
PerformanceImportance
Sealed local
roads
Slashing & weed
control
Net differential
Council Small Rural State-wide
63 58 59
Results shown are index scores out of 100.
75
Emergency and disaster management
9J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
The overall performance index score of 63 for Hindmarsh Shire Council is little changed over the
past three years, ranging between 62 to 64, and remains significantly higher than the average
ratings for Small Rural group and councils State-wide (index scores of 58 and 59 respectively).
Most demographic and geographic sub-groups rate Council’s overall performance more
favourably or in line with 2016 results, with a statistically significant increase (at the 95%
confidence interval) in ratings occurring among women (five index points higher than 2016).
Additionally, women (index score of 69) rate Council’s overall performance significantly higher
than the average rating for Hindmarsh Shire Council.
Conversely, North Ward residents and men (both with an index score of 58) rate Council’s overall
performance significantly lower than the Council average.
Residents are more likely to rate Hindmarsh Shire Council’s overall performance as ‘very good’ (17%),
than ‘very poor’ (3%). More than a third of residents (37%) rate Council’s overall performance as
‘good’, while a further 32% sit mid-scale providing an ‘average’ rating. Council’s overall performance is
rated as ‘poor’ by 11% of residents.
10J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Review of the core performance measures (as shown on page 20) shows that Hindmarsh Shire
Council’s performance has not changed significantly compared to Council’s own results in 2016.
Sealed local roads (index score of 52) is the exception, where Council performance has improved
significantly from 2016 (up seven points).
Differences by location are evident, with residents in the West Ward (index score of 59) rating this
service area significantly higher, and residents in the North Ward (43) rating Council significantly
lower than the Council average.
Of note, aside from overall performance, Hindmarsh Shire Council’s performance on community
consultation, lobbying and making community decisions is also significantly higher than both the
Small Rural group and State-wide council averages.
Women rate Council significantly higher than Council’s average on these three service areas.
Customer service is Council’s highest rated core performance measure with an index score of 71.
Council’s performance on customer service has been relatively stable over time.
11J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Just under two-thirds (64%) of Hindmarsh Shire Council residents have had recent contact
with Council, a rate of contact unchanged since 2014.
Almost half of residents (47%) have had in person contact with Council.
Residents aged 50 to 64 years have significantly higher levels of contacting Council (75%) than
average.
As previously mentioned, Hindmarsh Shire Council’s customer service index of 71 is a positive
result and Council’s strongest core area in 2017.
Customer service ratings are largely consistent in the last year across geographic and
demographic sub-groups, with no significant differences evident compared to 2016 results.
Women (index score of 77) and residents aged 18 to 34 years (index score of 79) rate Council’s
customer service significantly more favourably than the Council average. Council should seek to
learn from what is working among these residents to help improve perceptions of its customer
service among less favourable demographic groups.
Almost a third of residents (32%) rate Council’s customer service as ‘very good’, with a further
37% rating it as ‘good’.
This is supported by feedback from residents on the best thing about Hindmarsh Shire Council.
Customer service leads the list of responses, spontaneously mentioned by 12% of residents.
12J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
With a performance index score of 78, the appearance of public areas is Hindmarsh Shire
Council’s highest rated service area. Perceptions have significantly improved from 2016 (four index
points higher).
The appearance of public areas has been Council’s highest performing area for four years, and
the 2017 index score marks this service areas peak rating. Most driving the improvement from
2016 are significant increases in ratings among women, residents aged 35 to 49 years and those in
the East Ward.
Hindmarsh Shire Council significantly outperforms both the Small Rural group and State-wide
Council averages on this measure (index scores of 74 and 71 respectively) and West Ward
residents provide Council’s highest rating (86, significantly higher than the Council average).
The majority (81%) of residents rate Council’s performance in the appearance of public areas as
‘very good’ or ‘good’, further supported by ‘parks and gardens’ receiving the second highest
number of mentions (8%) as the ‘best thing’ about Hindmarsh Shire Council.
Other areas in which Council is performing well, each with an index score of 75, include waste
management (significantly improved from 2016), elderly support services, and emergency and
disaster management. These are among the most important service areas to residents in 2017
(importance index scores of 75, 80 and 78 respectively).
Council also performs significantly higher than both the Small Rural group and State-wide Council
averages on these three service areas.
Rounding out Council’s top five individual service areas is recreational facilities (index score of 73),
on which Council has significantly increased its performance since last year (six index points higher).
This is also Council’s highest performance index score in this area to date.
13J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
The two areas that stand out as being most in need of Council attention are the maintenance of
unsealed local roads and condition of sealed local roads. With performance index scores of 46 and
52 respectively, Council is seen to be performing least well in these service areas (despite the
significant seven point improvement on sealed roads in the last year).
Particular attention should be paid to the North Ward, where residents are most critical, rating
performance significantly lower than the Council average for both sealed and unsealed roads index
scores of 43 and 40 respectively). Conversely, residents in the West Ward rate sealed local roads
significantly higher (index score of 59).
Sealed local roads is the highest ranking service area in terms of importance (importance index
score of 81); unsealed local roads is the third highest (index score of 79).
Feedback from residents on what they consider Council most needs to do to improve its
performance in the next 12 months support this finding, with sealed road maintenance topping the
list, volunteered by 18% of residents, and unsealed road maintenance also a key concern (6%).
Of note, Hindmarsh Shire Council’s results on these two measures are better than the average for
Small Rural councils, with the Council performance being rated significantly higher on unsealed
roads (index score of 43).
Other lower performing service areas for Council in 2017 include slashing and weed control and
planning and building permits (index scores of 53 and 54 respectively). While permits are among the
least important areas to residents (importance index score of 64), slashing and weed control has the
sixth highest importance rating overall (importance index score of 76) and is rated as ‘extremely
important’ or ‘very important’ by 76% of residents.
Again, North Ward residents rate Council significantly lower than average on slashing and weed
control (performance index score of 43).
14J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
When it comes to the trade-off between a rise in rates and cuts to services, almost half of Hindmarsh
Shire Council residents (48%) indicate they would prefer cuts in Council services to keep Council
rates at the same level as they are now over rates rises to improve local services (35%).
Twice as many residents ‘definitely’ prefer service cuts (22%) than ‘definitely’ prefer rate rises
(11%).
Younger residents (aged 18 to 34 years) go against the overall trend, with more preferring a rate
rise (47%) than service cuts (37%) (small sample).
Residents in the East Ward are more divided in their opinion, with 45% nominating a preference
for a rate rise, compared to 43% preferring cuts to services.
15J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
For the coming 12 months, Hindmarsh Shire Council should pay particular attention to the
service areas where stated importance exceeds rated performance by 15 or more points. Key
priorities include:
Unsealed roads (margin of 33 points)
Sealed local roads (margin of 28 points)
Slashing and weed control (margin of 24 points)
Community decisions (margin of 20 points)
Consultation & engagement (margin of 15 points).
Consideration should also be given to men and residents aged 18 to 34 years, who appear to be most
driving negative opinion in 2017.
On the positive side, Council should maintain its performance in the area of customer service, and
aim to shore up service areas that are currently rated higher than others, such as the appearance of
public areas, waste management, elderly support services and emergency and disaster
management.
It is also important to learn from what is working amongst other groups, especially women and
residents in the West Ward, and use these lessons to build performance experience and
perceptions in other areas.
16J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
An approach we recommend is to further mine the survey data to better understand the profile of these
over and under-performing demographic groups. This can be achieved via additional consultation and
data interrogation, self-mining the SPSS data provided, or via the dashboard portal available to the
council.
Please note that the category descriptions for the coded open ended responses are generic
summaries only. We recommend further analysis of the detailed cross tabulations and the actual
verbatim responses, with a view to understanding the responses of the key gender and age groups,
especially any target groups identified as requiring attention.
A personal briefing by senior JWS Research representatives is also available to assist in
providing both explanation and interpretation of the results. Please contact JWS Research on
03 8685 8555.
17J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
• Appearance of public
areas
• Waste management
• Recreational facilities
• Planning & building
permits
• Sealed local roads
Higher results in 2017
(Significantly higher result than 2016)
• None applicableLower results in 2017
(Significantly lower result than 2016)
• Women
• West Ward
Most favourably disposed
towards Council
• Men
• Aged 18-34 years
Least favourably disposed
towards Council
19J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
66
69
7371
7371
53
59
6364
6263
50
54
62
59 59 595960
5758
47 4745
5250
55
6059 59
60
43
53
6261
5755
2012 2013 2014 2015 2016 2017
Customer Service
Overall Performance
Community Consultation
Making Community Decisions
Sealed Local Roads
Advocacy
Overall Council Direction
20J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Performance MeasuresHindmarsh
2017
Hindmarsh
2016
Small Rural
2017
State-wide
2017
Highest
score
Lowest
score
OVERALL PERFORMANCE 63 62 58 59 Women
Men,
North
Ward
COMMUNITY CONSULTATION(Community consultation and
engagement)
59 59 55 55 Women
Men,
Aged 35-
49 years
ADVOCACY(Lobbying on behalf of the community)
60 59 55 54
Aged
65+
years
Aged 18-
34 years
MAKING COMMUNITY
DECISIONS (Decisions made in the
interest of the community)
58 57 55 54 Women Men
SEALED LOCAL ROADS (Condition of sealed local roads)
52 45 50 53West
Ward
North
Ward
CUSTOMER SERVICE 71 73 69 69Aged 18-
34 yearsMen
OVERALL COUNCIL DIRECTION 55 57 52 53East
Ward
North
Ward
21J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
17
12
11
9
9
32
37
35
32
35
28
37
32
27
26
31
32
20
11
15
8
13
20
4
3
5
5
4
9
6
1
7
17
9
2
Overall Performance
Community Consultation
Advocacy
Making CommunityDecisions
Sealed Local Roads
Customer Service
% Very good Good Average Poor Very poor Can't say
Key Measures Summary Results
22 62 13 3Overall Council Direction
%Improved Stayed the same Deteriorated Can't say
22J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
81
76
78
74
76
74
72
74
64
Unsealed roads
Sealed local roads
Slashing & weed control
Community decisions
Consultation & engagement
Local streets & footpaths
Bus/community dev./tourism
Lobbying
Informing the community
Planning & building permits
46
52
53
58
59
62
61
60
64
54
Importance Performance Net Differential
-33
-28
-24
-20
-15
-14
-13
-12
-10
-10
Service areas where importance exceeds performance by 10 points or more,
suggesting further investigation is necessary:
23J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
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81
80
79
78
78
76
76
75
74
74
74
73
72
72
70
65
64
61
58
Sealed local roads
Elderly support services
Unsealed roads
Emergency & disaster mngt
Community decisions
Slashing & weed control
Local streets & footpaths
Waste management
Bus/community dev./tourism
Informing the community
Consultation & engagement
Appearance of public areas
Lobbying
Recreational facilities
Enforcement of local laws
Environmental sustainability
Planning & building permits
Community & cultural
Art centres & libraries
2016 2015 2014 2013 20122017 Priority Area Importance
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 6
Note: Please see page 5 for explanation of significant differences
24J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
41
37
39
34
39
32
28
32
25
27
27
27
23
26
24
16
14
11
9
43
46
42
46
39
44
47
42
47
44
44
44
45
40
38
39
36
34
34
14
14
15
17
17
21
21
20
23
25
25
27
28
27
30
34
34
44
39
1
1
1
3
2
2
1
2
2
1
1
2
3
5
5
6
8
14
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
3
3
2
3
1
2
1
1
1
1
3
1
1
2
1
3
1
2
6
1
1
Sealed local roads
Elderly support services
Unsealed roads
Community decisions
Emergency & disaster mngt
Slashing & weed control
Waste management
Local streets & footpaths
Consultation & engagement
Informing the community
Bus/community dev./tourism
Appearance of public areas
Recreational facilities
Lobbying
Enforcement of local laws
Environmental sustainability
Planning & building permits
Community & cultural
Art centres & libraries
%
Extremely important Very important Fairly important Not that important Not at all important Can't say
Individual Service Areas Importance
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 6
25J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
74
72
68
n/a
67
n/a
n/a
63
62
62
59
58
59
59
57
47
n/a
45
n/a
77
74
71
n/a
71
n/a
n/a
66
63
65
61
59
59
59
60
53
n/a
47
n/a
76
76
73
n/a
71
n/a
n/a
68
66
65
58
61
60
62
59
53
n/a
47
n/a
71
72
73
n/a
69
n/a
n/a
64
59
63
53
57
55
54
n/a
n/a
n/a
n/a
n/a
71
71
70
n/a
67
n/a
n/a
64
53
62
51
54
50
50
n/a
n/a
n/a
n/a
n/a
78
75
75
75
73
69
69
65
64
63
62
61
60
59
58
54
53
52
46
Appearance of public areas
Elderly support services
Waste management
Emergency & disaster mngt
Recreational facilities
Art centres & libraries
Community & cultural
Enforcement of local laws
Informing the community
Environmental sustainability
Local streets & footpaths
Bus/community dev./tourism
Lobbying
Consultation & engagement
Community decisions
Planning & building permits
Slashing & weed control
Sealed local roads
Unsealed roads
2017 Priority Area Performance 2016 2015 2014 2013 2012
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation of significant differences
26J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Individual Service Areas Performance
39
31
28
28
20
26
17
18
14
15
10
15
12
9
11
13
9
7
7
42
44
44
42
43
37
44
39
43
38
38
33
35
35
32
29
28
22
21
13
17
14
21
24
18
22
24
24
29
29
27
27
31
26
25
32
28
30
4
4
4
3
6
3
5
11
9
9
8
11
15
13
8
17
20
12
23
1
3
2
3
3
1
2
6
3
6
3
6
5
4
5
13
9
6
13
2
8
2
5
16
11
3
8
2
13
9
7
9
17
3
2
25
7
Appearance of public areas
Waste management
Elderly support services
Recreational facilities
Community & cultural
Emergency & disaster mngt
Art centres & libraries
Informing the community
Enforcement of local laws
Local streets & footpaths
Environmental sustainability
Bus/community dev./tourism
Consultation & engagement
Community decisions
Lobbying
Slashing & weed control
Sealed local roads
Planning & building permits
Unsealed roads
%Very good Good Average Poor Very poor Can't say
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
27J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Sig
nif
ica
ntl
y h
igh
er
tha
n s
tate
-wid
e
ave
rag
e
Sig
nific
an
tly lo
we
r tha
n s
tate
-wid
e
ave
rag
e
-Consultation &
engagement
-Lobbying
-Informing the community
-Local streets & footpaths
-Elderly support services
-Recreational facilities
-Appearance of public
areas
-Waste management
-Planning permits
-Emergency & disaster
mngt
-Making community
decisions
-Art centres & libraries
28J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Sig
nif
ica
ntl
y h
igh
er
tha
n g
rou
p
ave
rag
e Sig
nific
an
tly lo
we
r tha
n g
rou
p
ave
rag
e
-Consultation &
engagement
-Lobbying
-Informing the community
-Local streets & footpaths
-Elderly support services
-Recreational facilities
-Appearance of public
areas
-Waste management
-Planning permits
-Emergency & disaster
mngt
-Unsealed roads
-Making community
decisions
-Art centres & libraries
-Bus/community
dev./tourism
29J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Top Three Most Important Service Areas(Highest to lowest, i.e. 1. = most important)
Hindmarsh Shire
Council
1. Sealed roads
2. Elderly support
services
3. Unsealed roads
Metropolitan
1. Waste
management
2. Community
decisions
3. Local streets &
footpaths
Interface
1. Emergency &
disaster mngt
2. Population
growth
3. Local streets &
footpaths
Regional Centres
1. Community
decisions
2. Sealed roads
3. Emergency &
disaster mngt
Large Rural
1. Unsealed roads
2. Sealed roads
3. Emergency &
disaster mngt
Small Rural
1. Emergency &
disaster mngt
2. Community
decisions
3. Waste
management
Bottom Three Most Important Service Areas (Lowest to highest, i.e. 1. = least important)
Hindmarsh Shire
Council
1. Art centres &
libraries
2. Community &
cultural
3. Planning
permits
Metropolitan
1. Bus/community
dev./tourism
2. Community &
cultural
3. Slashing &
weed control
Interface
1. Tourism
development
2. Community &
cultural
3. Art centres &
libraries
Regional Centres
1. Art centres &
libraries
2. Community &
cultural
3. Planning
permits
Large Rural
1. Art centres &
libraries
2. Community &
cultural
3. Traffic
management
Small Rural
1. Community &
cultural
2. Art centres &
libraries
3. Tourism
development
30J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Top Three Performing Service Areas(Highest to lowest, i.e. 1. = highest performance)
Bottom Three Performing Service Areas (Lowest to highest, i.e. 1. = lowest performance)
Hindmarsh Shire
Council
1. Appearance of
public areas
2. Elderly support
services
3. Waste
management
Metropolitan
1. Waste
management
2. Art centres &
libraries
3. Recreational
facilities
Interface
1. Art centres &
libraries
2. Waste
management
3. Emergency &
disaster mngt
Regional Centres
1. Art centres &
libraries
2. Appearance of
public areas
3. Emergency &
disaster mngt
Large Rural
1. Appearance of
public areas
2. Emergency &
disaster mngt
3. Art centres &
libraries
Small Rural
1. Emergency &
disaster mngt
2. Art centres &
libraries
3. Community &
cultural
Hindmarsh Shire
Council
1. Unsealed roads
2. Sealed roads
3. Slashing &
weed control
Metropolitan
1. Planning
permits
2. Population
growth
3. Parking facilities
Interface
1. Unsealed roads
2. Planning
permits
3. Population
growth
Regional Centres
1. Parking facilities
2. Community
decisions
3. Unsealed roads
Large Rural
1. Unsealed roads
2. Sealed roads
3. Slashing &
weed control
Small Rural
1. Unsealed roads
2. Sealed roads
3. Planning
permits
31J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
18
9
7
6
6
6
5
5
5
10
Sealed Road Maintenance
Community Consultation
Communication
Financial Management
Unsealed RoadMaintenance
Footpaths/Walking Tracks
Business Development
Medium Strips/NatureStrips
Review/Get Rid Of Staff
Nothing
12
8
8
8
5
5
5
Customer Service - Positive
Parks and Gardens
Generally Good - Overall/NoComplaints
Councillors - Positive
Community Support Services
Road/Street Maintenance
Community engagement/involvement/ consultation/
communication
2017 Best Aspects 2017 Areas for Improvement
%%
Q16. Please tell me what is the ONE BEST thing about Hindmarsh Shire Council? It could be about any of the issues or
services we have covered in this survey or it could be about something else altogether?
Base: All respondents. Councils asked state-wide: 25 Councils asked group: 6
Q17. What does Hindmarsh Shire Council MOST need to do to improve its performance?
Base: All respondents. Councils asked state-wide: 41 Councils asked group: 9
32J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
BE
ST
TH
ING
SA
RE
AS
FO
R IM
PR
OV
EM
EN
T
- Sealed Road
Maintenance: 18%
(down 4 points from 2016)
- Community
Consultation: 9%
(equal points on 2016)
- Communication: 7%
(down 1 point from 2016)
- Customer Service -
Positive: 12%
(up 4 points from 2016)
- Parks and Gardens: 8%
(down 2 points from 2016)
- Generally Good -
Overall/No Complaints:
8%
(up 3 points from 2016)
- Councillors: 8%
(down 8 points from 2016)
35J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
69
66
66
65
63
62
61
61
59
58
58
58
Women
65+
West Ward
East Ward
Hindmarsh
18-34
35-49
50-64
State-wide
North Ward
Small Rural
Men
64
65
66
63
62
61
61
58
59
57
57
59
67
67
68
61
64
64
64
59
60
62
59
61
65
68
70
64
63
65
61
57
61
56
n/a
61
60
60
64
55
59
65
54
57
60
57
n/a
57
56
51
n/a
n/a
53
62
54
50
60
n/a
n/a
51
2017 Overall Performance 2016 2015 2014 2013 2012
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just
on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very
poor?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
36J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
2017 Overall Performance
17
11
10
14
7
4
9
10
11
18
21
12
22
23
12
14
18
37
42
46
41
41
33
36
35
36
40
33
30
43
35
37
32
40
32
33
34
32
35
42
37
36
34
29
34
39
26
16
33
40
34
11
10
8
8
11
13
10
11
14
12
6
15
6
20
17
8
5
3
4
2
4
5
8
5
6
5
1
4
4
3
6
5
3
1
1
1
1
2
2
2
2
1
2
1
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
% Very good Good Average Poor Very poor Can't say
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just
on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very
poor?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
38J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Overall contact with Hindmarsh Shire Council
Most contact with Hindmarsh Shire Council
Least contact with Hindmarsh Shire Council
Customer service rating
Most satisfied with customer service
Least satisfied with customer service
• Men
• Aged 18-34 years
• Index score of 71, down 2 points on 2016
• Aged 18-34 years
• Aged 50-64 years
• 64%, equal points on 2016
39J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
75
73
68
65
64
64
64
64
61
59
58
53
50-64
35-49
North Ward
Small Rural
Hindmarsh
East Ward
Men
Women
State-wide
West Ward
65+
18-34
2017 Contact with Council
%
Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
40J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
2017 Contact with Council
60
52
64 64 64 64
2012 2013 2014 2015 2016 2017
Have had contact
%
Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 3
41J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
2017 Method of Contact
34
28 28 28
4345 45
47
12 1210 11
1614
1210
74 4 4
25 5 4
2 1 2 2
2012 2013 2014 2015 2016 2017
By telephone
In person
By email
In writing
Via website
By social media
By text message
%
Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 3
Note: Respondents could name multiple contacts methods so responses may add to more than 100%
42J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
2017 Most Recent Contact
%
3128 27 28
48
54 5456
75
7 79 10
6 53 2 11 2 2 21
2012 2013 2014 2015 2016 2017
By telephone
In person
By email
In writing
Via website
By social media
By text message
Q5b. What was the method of contact for the most recent contact you had with Hindmarsh Shire Council?
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked state-wide: 19 Councils asked group: 3
43J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
77
73
72
71
71
71
70
69
69
67
66
18-34
Women
North Ward
50-64
35-49
Hindmarsh
West Ward
East Ward
State-wide
Small Rural
65+
Men
74
76
75
74
75
73
75
66
69
69
69
69
67
71
69
71
69
71
75
69
70
70
75
71
82
74
73
71
71
73
80
67
72
n/a
74
72
70
69
68
70
74
69
73
67
71
n/a
66
70
70
69
n/a
61
69
66
n/a
n/a
71
n/a
68
64
2017 Customer Service Rating2016 2015 2014 2013 2012
Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in
mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
44J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
32
32
35
35
25
25
30
30
34
31
31
22
42
40
27
34
30
37
42
34
38
44
40
36
36
37
35
40
38
36
41
36
39
35
20
14
14
15
19
17
18
18
20
22
18
27
13
15
32
14
20
4
5
6
7
6
11
8
8
4
3
4
5
3
4
5
5
2
6
6
8
4
5
7
6
7
5
8
6
7
6
8
12
2
3
1
1
2
1
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
% Very good Good Average Poor Very poor Can't say
2017 Customer Service Rating
Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in
mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked state-wide: 68 Councils asked group: 16
45J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
77*
75*
75
72
61*
61*
49*
By social media
By text message
In person
By telephone
By email
Via website
In writing
93
75
74
71
64
82
74
94
n/a
74
72
65
75
55
87
61
77
69
62
63
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Customer Service Rating2016 2015 2014 2013 2012
5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in
mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked state-wide: 19 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
*Caution: small sample size < n=30
46J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
42
33
37
20
28
10
25
100
41
33
30
45
32
33
20
16
37
26
2
7
7
4
7
13
28
26
By social media*
By text message*
In person
By telephone
By email*
Via website*
In writing*
% Very good Good Average Poor Very poor Can't say
2017 Customer Service Rating
Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in
mind we do not mean the actual outcome but rather the actual service that was received.
Base: All respondents who have had contact with Council in the last 12 months.
Councils asked state-wide: 19 Councils asked group: 3
*Caution: small sample size < n=30
48J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
• 35% prefer rate rise, up 5 points on 2016
• 47% prefer service cuts, down 4 points on 2016
• 68% right direction (22% definitely and 45% probably)
• 19% wrong direction (9% probably and 10% definitely)
• West Ward
• North Ward
• Men
• East Ward
• Women
• Aged 18-34 years
• 62% stayed about the same, up 2 points on 2016
• 22% improved, down 2 points on 2016
• 13% deteriorated, up 2 points on 2016
Rates vs Services Trade-Off from Q10
Direction Headed from Q8
Least satisfied with Council Direction from Q6
Most satisfied with Council Direction from Q6
Council Direction from Q6
49J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
63
57
57
55
54
54
54
53
52
52
52
49
East Ward
18-34
Women
Hindmarsh
65+
35-49
50-64
State-wide
Men
Small Rural
West Ward
North Ward
62
61
60
57
59
57
51
51
54
50
57
54
68
52
67
61
64
63
62
53
56
53
59
59
66
64
64
62
65
59
60
53
60
n/a
64
57
59
59
53
53
57
47
49
53
52
n/a
54
46
n/a
43
44
43
47
40
40
52
41
n/a
n/a
n/a
2016 2015 2014 2013 20122017 Overall Direction
Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
50J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
22
24
32
32
20
12
19
19
17
33
16
21
23
30
21
21
20
62
60
52
57
62
58
62
61
64
54
67
60
64
47
66
62
66
13
11
11
9
14
27
13
15
19
9
12
17
9
16
13
14
11
3
5
4
2
3
3
6
5
1
4
5
2
4
8
2
3
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
% Improved Stayed the same Deteriorated Can't say
2017 Overall Direction
Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
51J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
22
20
25
27
20
10
18
22
19
28
20
21
24
29
17
19
24
45
44
45
48
44
43
47
45
45
44
47
40
50
33
43
54
47
9
8
10
7
11
16
12
9
10
9
8
7
11
8
14
5
10
10
11
9
8
14
20
10
10
16
6
8
15
5
24
6
10
6
13
16
11
10
11
12
13
13
9
12
18
17
10
6
19
12
14
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Definitely right direction Probably right direction Probably wrong direction Definitely wrong direction Can't say
2017 Future Direction
Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?
Base: All respondents. Councils asked state-wide: 8 Councils asked group: 1
52J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
11
10
11
11
11
10
10
13
10
15
9
14
9
16
8
9
12
24
20
25
26
23
28
21
20
25
30
17
21
27
31
23
19
24
26
24
21
25
18
19
23
22
25
26
25
24
27
27
23
32
22
22
27
27
24
28
25
27
27
24
17
25
21
22
10
29
24
22
18
19
17
14
20
17
20
18
16
12
24
21
15
16
17
15
20
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Definitely prefer rate rise Probably prefer rate rise Probably prefer service cuts Definitely prefer service cuts Can't say
2017 Rate Rise v Service Cut
Q10. If you had to choose, would you prefer to see council rate rises to improve local services OR would you prefer to see
cuts in council services to keep council rates at the same level as they are now?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 4
54J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
77
75
75
74
74
74
74
74
73
73
72
71
50-64
35-49
Small Rural
East Ward
Men
State-wide
North Ward
Hindmarsh
Women
West Ward
65+
18-34
n/a
n/a
77
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
2017 Consultation and Engagement Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 22 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
55J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
25
29
30
26
25
25
25
25
24
29
32
19
47
41
42
46
49
46
45
49
39
47
46
51
23
24
23
23
23
24
25
22
35
20
17
24
2
4
3
3
1
3
3
1
2
3
2
1
1
1
1
1
1
2
2
2
1
1
1
1
1
2
1
2
2
1
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Consultation and Engagement Importance
Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 22 Councils asked group: 5
56J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
64
60
60
60
60
59
59
57
55
55
54
54
Women
65+
18-34
West Ward
East Ward
50-64
Hindmarsh
North Ward
Small Rural
State-wide
35-49
Men
60
62
58
61
62
59
59
55
55
54
55
58
61
59
64
63
56
57
59
58
56
56
59
57
63
64
68
66
60
56
62
60
n/a
57
61
61
56
56
55
58
52
54
54
53
n/a
57
53
53
51
49
55
n/a
n/a
48
50
n/a
n/a
57
52
49
2017 Consultation and Engagement Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
57J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
12
10
8
12
6
5
7
9
9
14
12
10
13
18
8
10
12
35
36
36
37
32
27
29
30
37
35
32
30
39
35
29
43
32
27
28
35
31
35
35
32
30
26
25
29
28
25
20
32
22
30
15
12
11
9
14
16
15
15
17
14
14
21
9
12
19
16
14
5
6
3
3
7
11
6
7
6
6
4
7
4
10
5
6
3
7
8
7
8
6
6
10
9
5
6
9
3
10
6
6
3
9
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Consultation and Engagement Performance
Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
58J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
76
75
75
73
72
72
71
70
70
69
69
68
North Ward
50-64
35-49
Women
Hindmarsh
West Ward
Men
65+
Small Rural
East Ward
State-wide
18-34
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
2017 Lobbying Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 22 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
59J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
26
23
24
28
24
24
22
30
22
34
31
19
40
39
40
46
31
43
43
37
27
39
44
43
27
27
27
18
37
27
29
26
51
20
20
25
3
7
4
3
3
4
4
2
2
2
5
1
2
2
1
1
1
2
3
2
3
2
3
5
2
2
3
3
2
1
6
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Lobbying Importance
Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 22 Councils asked group: 5
60J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
66
65
61
61
60
60
59
58
56
55
54
54
65+
Women
West Ward
East Ward
Hindmarsh
North Ward
35-49
50-64
Men
Small Rural
State-wide
18-34
62
58
64
59
59
53
55
54
59
54
53
63
62
60
65
56
59
57
59
55
59
56
55
62
64
62
65
60
60
56
59
56
58
n/a
56
61
59
56
58
56
55
51
53
53
53
n/a
55
54
52
50
n/a
n/a
50
n/a
44
47
50
n/a
55
61
2017 Lobbying Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
61J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
11
7
8
8
5
4
5
6
9
11
12
7
14
6
7
9
16
32
33
35
34
29
27
24
26
38
31
28
33
32
37
32
34
30
26
26
27
33
34
31
31
29
27
26
26
30
22
8
32
31
28
8
10
12
10
14
17
13
12
8
7
10
10
6
10
12
9
5
5
5
3
2
4
9
5
5
7
5
4
7
4
14
2
7
2
17
18
16
14
14
13
22
21
12
19
20
13
21
26
16
10
19
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Lobbying Performance
Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
62J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
82
82
80
79
78
78
78
78
78
77
76
76
35-49
North Ward
Women
State-wide
Hindmarsh
Small Rural
50-64
West Ward
18-34
65+
Men
East Ward
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
82
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Community Decisions Made Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 15 Councils asked group: 1
Note: Please see page 5 for explanation about significant differences
63J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
34
39
34
41
28
33
28
40
33
41
34
30
46
42
46
43
48
46
49
43
47
48
45
45
17
15
17
12
19
20
20
15
18
9
18
21
2
1
1
1
1
1
1
1
1
2
1
1
2
2
1
1
1
2
1
3
2
3
3
2
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Community Decisions Made Importance
Q1. Firstly, how important should ‘decisions made in the interest of the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 15 Councils asked group: 1
64J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
63
61
60
59
58
58
57
56
55
55
54
54
Women
65+
East Ward
35-49
Hindmarsh
North Ward
West Ward
50-64
18-34
Small Rural
State-wide
Men
60
63
56
54
57
54
62
54
55
53
54
55
62
60
54
60
60
58
65
56
64
56
55
58
61
64
60
57
59
55
64
54
60
n/a
57
57
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Community Decisions Made Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
65J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
9
8
7
10
6
7
11
8
7
7
10
10
5
7
11
35
35
40
36
29
31
32
41
32
30
41
33
39
30
37
31
30
30
32
34
33
31
30
31
32
29
19
28
39
31
13
11
13
14
14
14
16
12
10
18
7
12
17
12
11
4
7
2
3
7
7
4
4
5
6
3
12
5
3
9
8
9
5
10
9
5
5
15
7
10
14
10
6
7
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Community Decisions Made Performance
Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
66J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
84
82
82
81
81
81
81
80
80
79
78
77
50-64
North Ward
35-49
Women
East Ward
Hindmarsh
Small Rural
Men
65+
West Ward
State-wide
18-34
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Sealed Local Roads Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘the condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 17 Councils asked group: 1
Note: Please see page 5 for explanation about significant differences
67J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
41
35
41
49
40
35
39
44
36
46
49
36
43
44
43
34
45
49
44
41
41
40
37
49
14
18
14
14
14
13
17
11
20
11
14
12
1
2
1
1
2
2
2
2
1
1
1
1
1
1
2
2
2
1
1
1
1
1
1
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Sealed Local Roads Importance
Q1. Firstly, how important should ‘the condition of sealed local roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 17 Councils asked group: 1
68J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
59
56
56
54
54
53
52
50
50
49
47
43
West Ward
35-49
Women
East Ward
65+
State-wide
Hindmarsh
50-64
Small Rural
Men
18-34
North Ward
51
39
46
46
51
54
45
40
52
45
49
39
52
44
49
51
51
55
47
48
52
45
41
40
58
43
49
47
48
55
47
43
n/a
44
54
38
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Sealed Local Roads Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
Note: Please see page 5 for explanation about significant differences
69J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
9
6
5
7
11
8
5
10
12
8
11
10
16
7
7
28
25
24
25
32
28
22
26
34
24
32
25
24
25
32
32
29
37
31
28
30
31
36
29
34
31
23
34
38
32
20
21
18
20
16
19
20
21
19
22
18
27
16
19
19
9
17
14
15
12
14
19
4
3
11
6
14
8
10
6
2
2
1
1
1
2
1
2
2
1
3
2
4
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Sealed Local Roads Performance
Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
70J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
76
76
75
75
74
74
74
73
73
73
72
72
North Ward
Small Rural
Women
50-64
State-wide
35-49
Hindmarsh
65+
West Ward
18-34
East Ward
Men
n/a
78
n/a
n/a
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Informing Community Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
71J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
27
30
32
31
27
23
20
34
30
31
31
21
44
43
44
44
38
50
48
40
35
41
42
51
25
23
20
19
32
23
28
22
33
23
23
23
2
4
3
2
2
2
2
3
4
3
2
1
1
1
1
1
1
2
2
2
1
1
1
3
1
2
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Informing Community Importance
Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 5
72J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
68
65
64
64
64
64
63
63
61
60
59
58
Women
35-49
65+
18-34
East Ward
Hindmarsh
West Ward
North Ward
50-64
Men
State-wide
Small Rural
63
58
66
63
64
62
66
55
58
60
59
58
66
64
64
63
58
63
67
62
61
59
61
60
67
65
71
66
66
66
70
61
59
64
62
n/a
60
58
59
62
57
59
62
57
57
58
61
n/a
51
54
53
57
n/a
53
n/a
n/a
50
56
60
n/a
2017 Informing Community Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘informing the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 36 Councils asked group: 9
Note: Please see page 5 for explanation about significant differences
73J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
18
12
13
17
11
6
11
12
18
18
19
14
22
21
17
15
19
39
42
39
42
36
35
35
35
38
39
38
38
40
47
38
36
37
24
26
34
31
34
33
32
30
28
21
24
26
22
6
30
28
27
11
12
9
8
13
16
13
14
8
12
13
12
10
8
7
14
12
6
5
3
3
5
9
5
7
7
5
5
8
3
14
4
4
4
3
4
3
1
1
1
3
3
2
5
1
3
2
4
3
3
1
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Informing Community Performance
Q2. How has Council performed on ‘informing the community’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 36 Councils asked group: 9
74J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
78
78
78
77
77
76
76
76
75
73
73
East Ward
50-64
35-49
Women
State-wide
North Ward
Hindmarsh
Small Rural
65+
Men
West Ward
18-34
n/a
n/a
n/a
n/a
77
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Streets and Footpaths Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 25 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
75J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
32
34
32
35
37
25
27
37
28
34
36
31
42
42
43
38
42
46
43
42
39
48
41
41
20
19
19
19
20
22
23
17
23
17
19
22
1
2
2
2
2
2
1
4
2
1
1
1
2
1
1
2
2
2
2
1
3
1
3
4
1
3
5
1
4
3
4
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Streets and Footpaths Importance
Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 25 Councils asked group: 6
76J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
70
63
62
62
62
62
62
61
61
57
57
55
West Ward
18-34
50-64
Women
Hindmarsh
35-49
Men
65+
North Ward
State-wide
Small Rural
East Ward
66
67
54
55
59
57
62
59
57
57
58
51
68
63
59
61
61
61
60
60
58
58
59
54
66
67
51
56
58
58
60
58
57
58
n/a
50
65
57
51
51
53
52
55
53
54
58
n/a
40
n/a
56
43
49
51
52
52
54
n/a
57
n/a
n/a
2017 Streets and Footpaths Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 7
Note: Please see page 5 for explanation about significant differences
77J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
15
10
13
12
13
9
13
13
13
11
22
14
16
22
16
9
16
38
42
39
37
28
29
33
32
37
30
48
38
39
35
36
45
37
29
25
29
27
31
27
28
28
32
34
21
31
27
19
35
30
30
9
11
10
13
13
19
15
14
9
13
6
11
8
20
5
7
9
6
9
7
8
14
13
9
9
5
11
2
4
8
4
7
5
7
2
3
2
3
2
2
2
4
4
1
1
2
2
2
4
2
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Streets and Footpaths Performance
Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 7
78J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
73
72
71
71
71
71
70
70
68
67
67
67
East Ward
Women
50-64
State-wide
65+
18-34
Hindmarsh
North Ward
Men
Small Rural
West Ward
35-49
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
68
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Law Enforcement Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
79J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
24
27
22
21
31
20
21
28
29
15
30
23
38
38
38
44
37
35
37
40
31
45
35
41
30
26
29
26
26
37
34
25
33
35
27
27
5
6
6
6
4
6
7
3
4
2
7
7
1
2
4
1
1
2
2
2
3
2
1
1
1
2
1
1
1
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Law Enforcement Importance
Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3
80J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
70
70
67
65
65
65
64
63
63
63
63
63
18-34
West Ward
Women
Small Rural
Hindmarsh
65+
State-wide
35-49
50-64
North Ward
East Ward
Men
68
64
64
64
63
60
63
61
63
62
62
61
69
70
69
66
66
66
66
64
66
66
60
63
72
72
70
n/a
68
66
66
70
65
66
65
66
64
69
66
n/a
64
63
65
68
63
64
60
62
66
n/a
65
n/a
64
63
65
67
60
n/a
n/a
63
2017 Law Enforcement Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
81J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
14
9
14
16
13
12
12
13
14
13
15
12
16
25
13
13
10
43
42
40
46
43
44
39
40
41
38
49
42
43
45
44
37
44
24
25
27
22
22
27
26
25
24
28
19
25
22
16
20
29
26
9
7
6
6
10
7
8
7
12
10
4
10
8
8
13
7
8
3
4
3
3
3
4
3
3
4
3
2
4
2
4
4
4
2
8
14
10
8
8
5
13
12
6
8
10
7
9
2
7
9
11
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Law Enforcement Performance
Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 32 Councils asked group: 6
82J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
83
81
81
81
80
80
80
79
78
77
77
77
Women
North Ward
East Ward
35-49
65+
50-64
Hindmarsh
Small Rural
State-wide
18-34
West Ward
Men
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
2017 Elderly Support Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
83J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
37
35
37
41
40
31
30
44
32
40
39
37
46
44
44
43
46
49
49
44
51
45
43
47
14
17
16
14
12
17
18
10
14
13
16
14
1
2
2
1
2
2
4
2
1
1
1
2
1
2
1
1
1
1
1
1
1
1
2
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Elderly Support Importance
Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
84J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
79
78
76
75
75
74
72
71
71
71
68
West Ward
Women
65+
North Ward
Hindmarsh
50-64
35-49
Men
East Ward
18-34
Small Rural
State-wide
76
73
76
69
72
70
71
71
72
68
70
68
81
76
78
73
74
73
73
73
67
72
72
69
82
79
79
72
76
73
78
73
75
74
n/a
70
79
75
74
70
72
70
74
70
68
69
n/a
69
n/a
72
73
n/a
71
67
73
70
n/a
73
n/a
69
2017 Elderly Support Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘elderly support services’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 35 Councils asked group: 9
Note: Please see page 5 for explanation about significant differences
85J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
28
22
23
31
21
21
14
19
29
24
31
19
37
25
19
26
35
44
39
46
39
42
43
31
35
46
45
43
50
38
37
48
44
46
14
14
13
12
13
18
19
17
15
16
11
16
12
10
15
20
11
4
5
3
4
6
4
4
5
1
8
1
5
2
8
4
4
2
2
2
2
2
3
2
2
3
2
1
2
2
4
2
2
8
17
13
13
16
11
30
22
6
6
13
7
9
16
14
7
3
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Elderly Support Performance
Q2. How has Council performed on ‘elderly support services’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 35 Councils asked group: 9
86J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
74
73
72
72
72
72
72
71
71
71
71
70
East Ward
Men
65+
18-34
State-wide
Hindmarsh
North Ward
35-49
Women
50-64
Small Rural
West Ward
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Recreational Facilities Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 27 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
87J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
23
24
23
27
26
15
21
25
26
25
21
22
45
46
43
38
45
52
49
41
41
40
47
49
28
26
28
28
27
30
26
30
32
31
29
25
2
4
4
4
1
1
2
2
2
2
2
1
1
1
2
1
1
2
2
2
1
1
1
1
1
1
2
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Recreational Facilities Importance
Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 27 Councils asked group: 5
88J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
78
76
76
74
73
73
70
70
69
69
68
68
65+
West Ward
Women
50-64
East Ward
Hindmarsh
Men
State-wide
Small Rural
North Ward
35-49
18-34
77
71
67
65
70
67
66
69
68
59
61
56
77
74
72
71
73
71
70
70
70
67
65
65
78
73
74
70
76
71
68
71
n/a
66
66
66
73
71
69
68
69
69
69
70
n/a
68
66
68
72
n/a
66
64
n/a
67
68
70
n/a
n/a
65
67
2017 Recreational Facilities Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 40 Councils asked group: 10
Note: Please see page 5 for explanation about significant differences
89J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
28
19
22
25
19
16
22
23
23
29
32
22
34
29
16
26
35
42
40
47
43
49
45
43
42
42
43
42
45
40
29
52
44
42
21
23
20
19
19
28
22
21
23
20
20
23
19
30
21
22
16
3
9
7
7
8
7
7
6
5
4
2
4
2
6
4
3
2
3
3
2
2
3
2
2
4
4
2
1
3
2
6
4
1
2
2
5
2
3
2
2
4
4
4
1
2
2
3
3
3
3
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Recreational Facilities Performance
Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 40 Councils asked group: 10
90J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
75
74
74
74
74
73
73
73
72
70
68
50-64
Women
65+
State-wide
East Ward
Small Rural
Hindmarsh
North Ward
West Ward
Men
18-34
35-49
n/a
n/a
n/a
74
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Public Areas Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
91J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
27
26
26
29
30
20
24
29
28
20
37
23
44
47
47
39
41
51
42
45
29
39
43
53
27
24
23
26
27
28
32
22
42
38
17
21
1
2
3
3
1
1
1
1
2
2
1
1
1
2
2
2
2
2
1
1
1
1
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Public Areas Importance
Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5
92J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
86
80
80
79
78
77
76
76
75
74
74
71
West Ward
65+
35-49
Women
Hindmarsh
Men
50-64
North Ward
18-34
Small Rural
East Ward
State-wide
82
78
71
74
74
74
72
70
70
73
68
71
85
79
72
78
77
75
76
76
77
74
66
72
83
75
77
78
76
73
74
73
78
n/a
70
72
82
71
75
71
71
71
69
69
71
n/a
64
71
n/a
72
73
72
71
69
68
n/a
70
n/a
n/a
71
2017 Public Areas Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 39 Councils asked group: 10
Note: Please see page 5 for explanation about significant differences
93J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
39
31
34
32
32
28
25
30
38
30
50
36
42
43
36
31
43
42
46
45
45
35
40
46
44
39
43
44
43
41
27
50
50
40
13
14
14
17
20
20
20
17
14
21
4
14
12
20
10
13
11
4
6
4
4
9
6
6
5
6
6
1
6
3
6
4
5
4
1
3
2
1
3
4
2
3
3
1
1
2
4
1
1
1
1
1
1
1
1
1
1
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Public Areas Performance
Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 39 Councils asked group: 10
94J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
64
64
62
61
60
59
59
58
55
55
52
50
State-wide
Women
65+
Small Rural
East Ward
50-64
West Ward
Hindmarsh
North Ward
35-49
Men
18-34
66
n/a
n/a
65
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
65
n/a
n/a
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Art Centres & Libraries Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 20 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
95J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
9
15
12
7
11
8
3
15
2
5
11
12
34
39
36
34
35
33
29
39
27
32
35
37
39
34
38
33
38
46
44
34
45
43
33
37
14
9
11
19
14
10
19
10
22
16
19
8
3
2
3
5
1
2
4
1
4
4
1
3
1
1
1
2
1
1
2
1
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Art Centres & Libraries Importance
Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 20 Councils asked group: 3
96J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
74
73
73
73
72
70
69
67
67
67
66
64
65+
West Ward
State-wide
Women
Small Rural
18-34
Hindmarsh
50-64
North Ward
East Ward
Men
35-49
n/a
n/a
72
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Art Centres & Libraries Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 4
Note: Please see page 5 for explanation about significant differences
97J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
17
23
22
13
16
21
12
22
14
10
15
23
44
43
43
44
42
46
42
46
45
44
40
46
22
18
18
17
23
26
26
19
18
26
25
20
5
4
5
7
7
1
6
4
4
7
6
4
2
1
1
2
2
2
1
2
4
2
11
10
10
16
10
7
13
8
18
8
13
8
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Art Centres & Libraries Performance
Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 4
98J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
65
63
62
62
61
61
61
61
61
60
59
57
Women
18-34
West Ward
Small Rural
State-wide
35-49
65+
Hindmarsh
East Ward
North Ward
50-64
Men
n/a
n/a
n/a
64
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
65
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
62
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Community Activities Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 21 Councils asked group: 2
Note: Please see page 5 for explanation about significant differences
99J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
11
12
12
8
13
11
8
13
16
9
10
10
34
35
35
39
32
31
28
40
25
40
33
36
44
39
41
40
42
51
49
39
58
38
44
41
8
11
9
10
10
5
12
5
11
10
10
2
2
2
2
2
1
2
1
2
2
3
1
1
1
1
1
1
1
1
1
1
2
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Community Activities Importance
Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 21 Councils asked group: 2
100J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
73
71
69
69
69
69
69
69
67
66
66
66
West Ward
Women
50-64
Small Rural
35-49
65+
State-wide
Hindmarsh
Men
North Ward
East Ward
18-34
n/a
n/a
n/a
65
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
68
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
68
n/a
n/a
n/a
n/a
n/a
2017 Community Activities Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 29 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
101J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
20
17
18
18
17
23
16
23
19
18
19
21
43
42
42
40
38
50
42
43
44
47
43
40
24
25
26
28
27
17
28
20
25
23
23
25
6
5
4
3
12
4
6
6
4
9
6
6
3
1
2
6
1
1
3
3
8
2
2
5
10
7
5
5
4
5
4
3
8
6
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Community Activities Performance
Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 29 Councils asked group: 3
102J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
79
78
77
76
76
75
75
75
75
73
72
72
State-wide
Women
65+
Small Rural
50-64
East Ward
Hindmarsh
West Ward
North Ward
35-49
18-34
Men
80
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Waste Management Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
103J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
28
36
30
31
29
25
23
34
27
29
28
29
47
46
48
43
45
53
47
46
43
40
49
51
21
16
19
18
24
20
25
17
24
28
20
16
2
1
2
4
1
1
3
1
4
2
2
1
1
1
2
1
1
1
1
2
2
1
1
1
1
3
1
1
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Waste Management Importance
Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 28 Councils asked group: 6
104J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
78
77
76
75
75
75
74
73
72
72
71
70
65+
East Ward
West Ward
Women
Hindmarsh
Men
50-64
18-34
North Ward
35-49
State-wide
Small Rural
76
66
71
71
68
64
66
66
65
57
70
69
77
68
74
74
71
69
68
74
71
63
72
71
80
75
77
73
73
73
68
73
69
70
73
n/a
78
73
76
73
73
72
72
72
70
68
71
n/a
73
n/a
n/a
72
70
68
70
71
n/a
68
72
n/a
2017 Waste Management Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘waste management’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 38 Councils asked group: 9
Note: Please see page 5 for explanation about significant differences
105J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
31
19
24
26
25
21
25
25
30
31
34
29
34
29
27
29
36
44
46
48
47
50
50
44
42
41
46
45
45
43
43
49
44
42
17
19
15
15
14
17
18
18
18
18
14
19
14
20
12
20
15
4
7
7
6
6
5
6
7
3
2
6
3
5
6
3
3
3
3
4
3
3
2
4
3
4
6
1
2
2
3
2
7
3
1
2
4
4
3
2
2
3
4
4
2
1
2
2
2
2
3
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Waste Management Performance
Q2. How has Council performed on ‘waste management’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 38 Councils asked group: 9
106J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
78
75
75
74
74
74
73
73
73
72
69
67
50-64
Women
East Ward
65+
North Ward
Hindmarsh
35-49
Men
West Ward
Small Rural
18-34
State-wide
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
2017 Business/Development/Tourism Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 18 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
107J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
27
21
26
26
29
25
24
30
18
27
35
26
44
38
41
45
45
41
43
45
43
44
40
47
25
30
25
25
23
27
29
20
31
26
24
22
1
8
5
1
1
3
1
2
2
2
2
1
2
2
1
1
1
1
2
2
1
2
1
2
2
2
3
4
1
4
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Business/Development/Tourism Importance
Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 18 Councils asked group: 5
108J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
64
64
63
63
61
61
61
61
59
59
59
56
65+
Small Rural
Women
East Ward
State-wide
West Ward
35-49
Hindmarsh
50-64
Men
North Ward
18-34
62
61
60
57
60
64
57
58
52
56
52
59
60
63
61
54
61
65
60
59
54
56
57
61
62
n/a
63
58
62
67
63
61
58
59
58
59
56
n/a
57
55
62
61
58
57
56
57
55
60
53
n/a
55
n/a
62
n/a
55
54
51
53
n/a
59
2017 Business/Development/Tourism Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
109J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
15
8
10
12
10
6
11
15
14
17
13
15
14
22
12
11
16
33
33
34
36
32
31
34
36
29
36
32
28
37
14
42
32
36
27
37
33
31
32
34
29
27
28
21
33
28
26
29
25
26
28
11
10
13
12
14
16
10
9
12
12
8
11
10
6
15
15
8
6
5
3
3
5
6
3
4
7
6
5
8
4
16
4
4
4
9
7
7
5
7
6
14
10
9
9
8
9
9
14
3
11
8
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Business/Development/Tourism Performance
Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
110J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
72
68
67
67
67
66
64
64
61
61
61
59
State-wide
Small Rural
West Ward
Women
65+
50-64
Hindmarsh
East Ward
18-34
Men
North Ward
35-49
71
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Planning & Building Permits Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
111J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
14
27
22
11
17
15
12
17
14
10
17
15
36
38
37
34
37
38
36
37
32
30
42
38
34
25
28
36
33
33
36
32
33
48
30
29
6
5
6
10
6
4
10
3
10
8
6
4
3
1
3
3
5
1
3
3
4
3
3
2
6
3
5
5
3
10
3
9
8
2
11
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Planning & Building Permits Importance
Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 5
112J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
57
57
55
54
54
54
53
53
52
51
51
51
Women
35-49
West Ward
East Ward
65+
Hindmarsh
North Ward
50-64
18-34
Men
Small Rural
State-wide
49
41
52
46
50
47
42
46
50
44
50
50
57
51
56
46
54
53
55
48
61
49
53
54
56
51
57
50
54
53
53
48
62
51
n/a
53
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
54
2017 Planning & Building Permits Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 25 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
113J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
7
3
5
6
5
6
7
8
5
7
7
10
6
7
6
22
17
22
20
23
21
23
24
20
19
25
19
27
23
21
28
22
22
27
27
28
35
23
26
32
23
22
29
35
24
12
11
11
11
14
13
10
17
10
16
8
10
15
13
12
6
10
7
5
9
8
8
5
5
6
6
12
2
7
5
25
38
33
31
23
24
17
25
34
20
30
27
22
16
32
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Planning & Building Permits Performance
Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 25 Councils asked group: 6
114J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
72
70
68
68
66
66
66
65
65
64
64
63
State-wide
Small Rural
Women
18-34
East Ward
North Ward
50-64
Hindmarsh
65+
35-49
West Ward
Men
73
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Environmental Sustainability Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 20 Councils asked group: 2
Note: Please see page 5 for explanation about significant differences
115J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
16
29
26
15
19
13
15
17
22
13
20
12
39
40
36
44
34
39
35
43
37
44
36
40
34
24
29
29
40
34
36
33
33
34
32
37
5
5
5
4
3
8
7
3
6
5
6
4
3
2
2
4
3
1
4
2
2
4
4
2
2
1
1
3
1
4
3
2
2
5
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Environmental Sustainability Importance
Q1. Firstly, how important should ‘environmental sustainability’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 20 Councils asked group: 2
116J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
66
66
65
64
64
63
63
62
61
61
60
58
35-49
West Ward
Women
65+
State-wide
Hindmarsh
Small Rural
East Ward
50-64
North Ward
Men
18-34
61
66
62
64
63
62
61
64
60
58
63
66
63
68
68
66
64
65
63
65
64
64
62
70
68
71
65
64
64
65
n/a
62
60
61
65
69
58
66
63
63
64
63
n/a
61
62
61
63
69
67
n/a
62
62
64
62
n/a
n/a
58
n/a
63
64
2017 Environmental Sustainability Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 29 Councils asked group: 3
Note: Please see page 5 for explanation about significant differences
117J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
10
10
11
10
11
9
10
12
11
9
11
12
9
14
8
9
11
38
36
41
42
39
40
37
35
33
38
41
30
45
37
45
32
38
29
30
27
27
27
29
29
30
33
29
24
34
24
12
31
34
31
8
8
6
7
9
7
7
8
9
8
6
8
7
16
3
8
6
3
2
1
1
3
4
2
3
3
3
2
4
1
10
2
2
13
14
14
13
12
11
14
12
11
13
16
13
14
12
13
15
12
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Environmental Sustainability Performance
Q2. How has Council performed on ‘environmental sustainability’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 29 Councils asked group: 3
118J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
83
81
80
80
79
78
78
78
78
78
77
75
18-34
Small Rural
State-wide
Women
West Ward
50-64
Hindmarsh
North Ward
East Ward
65+
Men
35-49
n/a
82
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Disaster Management Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 4
Note: Please see page 5 for explanation about significant differences
119J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
39
45
45
42
40
36
37
42
49
41
41
33
39
34
36
34
38
44
37
40
37
27
36
47
17
14
14
16
18
17
21
13
10
25
19
14
3
4
2
3
3
2
3
2
2
5
3
2
1
1
1
2
1
1
1
2
2
2
1
1
1
1
1
3
1
1
1
1
1
3
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Disaster Management Importance
Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 19 Councils asked group: 4
120J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
80
78
76
76
75
73
73
72
72
72
71
70
West Ward
Women
65+
18-34
Hindmarsh
50-64
North Ward
Small Rural
35-49
Men
East Ward
State-wide
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
2017 Disaster Management Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
Note: Please see page 5 for explanation about significant differences
121J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
26
17
23
26
23
28
21
30
25
28
22
27
37
37
38
32
36
41
37
36
49
27
35
37
18
19
18
24
20
10
22
13
10
28
21
14
3
4
4
2
7
1
4
3
4
2
3
4
1
2
2
2
1
1
1
2
2
1
16
21
16
15
13
20
15
17
10
13
18
19
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Disaster Management Performance
Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6
122J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
80
79
79
78
78
76
76
76
74
74
74
66
North Ward
50-64
35-49
Women
65+
Hindmarsh
Small Rural
East Ward
Men
West Ward
State-wide
18-34
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
2017 Roadside Slashing & Weed Control Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 6 Councils asked group: 1
Note: Please see page 5 for explanation about significant differences
123J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
32
30
32
42
30
24
27
38
16
39
38
33
44
40
44
38
42
51
45
42
41
38
44
47
21
25
21
17
24
21
23
18
31
21
17
19
2
4
2
1
1
3
2
1
6
2
2
1
1
1
1
1
1
1
2
1
1
1
1
3
2
4
1
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Roadside Slashing & Weed Control Importance
Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 6 Councils asked group: 1
124J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
63
57
54
54
53
53
52
52
51
51
49
43
West Ward
Women
18-34
65+
State-wide
Hindmarsh
35-49
East Ward
50-64
Small Rural
Men
North Ward
n/a
n/a
n/a
n/a
56
n/a
n/a
n/a
n/a
51
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
n/a
n/a
n/a
52
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
56
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
61
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2017 Roadside Slashing & Weed Control Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 8 Councils asked group: 2
Note: Please see page 5 for explanation about significant differences
125J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
13
10
11
9
14
15
11
15
22
12
11
11
29
31
27
20
28
38
25
33
31
34
26
26
25
27
27
24
22
31
26
24
8
22
30
32
17
18
19
22
24
6
20
14
20
14
18
17
13
11
14
21
12
6
15
11
20
17
13
8
3
3
3
4
1
4
3
3
2
3
5
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Roadside Slashing & Weed Control Performance
Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 8 Councils asked group: 2
126J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
82
82
81
81
81
80
79
79
79
78
77
75
North Ward
50-64
35-49
Small Rural
East Ward
Men
Hindmarsh
Women
State-wide
18-34
65+
West Ward
n/a
n/a
n/a
81
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
82
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
81
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
2017 Unsealed Roads Importance2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 13 Councils asked group: 5
Note: Please see page 5 for explanation about significant differences
127J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
39
39
43
45
40
31
39
38
40
40
46
33
42
39
41
40
43
43
42
42
39
48
37
44
15
17
13
11
15
18
17
12
18
10
17
14
1
3
2
2
2
2
2
1
2
1
1
1
1
1
2
2
2
2
2
2
1
1
2
1
4
1
3
6
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Extremely important Very important Fairly important Not that important Not at all important Can't say
2017 Unsealed Roads Importance
Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?
Base: All respondents. Councils asked state-wide: 13 Councils asked group: 5
128J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
54
50
50
49
46
46
44
43
43
43
43
40
35-49
West Ward
Women
East Ward
Hindmarsh
65+
State-wide
18-34
Men
Small Rural
50-64
North Ward
n/a
n/a
n/a
n/a
n/a
n/a
43
n/a
n/a
44
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
45
n/a
n/a
45
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
45
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
44
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
46
n/a
n/a
n/a
n/a
n/a
2017 Unsealed Roads Performance2016 2015 2014 2013 2012
Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 18 Councils asked group: 7
Note: Please see page 5 for explanation about significant differences
129J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
7
5
6
4
7
9
6
7
12
10
4
4
21
21
20
19
21
22
19
22
14
34
17
20
30
28
28
26
35
28
28
32
23
21
37
32
23
23
23
25
22
22
26
20
27
21
25
21
13
16
18
20
9
9
16
9
18
8
15
11
7
7
5
6
5
10
4
10
6
5
2
12
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
%Very good Good Average Poor Very poor Can't say
2017 Unsealed Roads Performance
Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?
Base: All respondents. Councils asked state-wide: 18 Councils asked group: 7
131J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not
been included in this report. Interlocking age and gender analysis is still available in the dashboard
and data tables provided alongside this report.
Gender Age
50%50%Men
Women
6%
11%
20%
25%
38%
18-24
25-34
35-49
50-64
65+
S3. [Record gender] / S4. To which of the following age groups do you belong?
Base: All respondents. Councils asked state-wide: 68 Councils asked group: 16
134J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
The survey was revised in 2012. As a result:
The survey is now conducted as a representative random probability survey of residents aged 18
years or over in local councils, whereas previously it was conducted as a ‘head of household’
survey.
As part of the change to a representative resident survey, results are now weighted post survey to
the known population distribution of Hindmarsh Shire Council according to the most recently
available Australian Bureau of Statistics population estimates, whereas the results were previously
not weighted.
The service responsibility area performance measures have changed significantly and the rating
scale used to assess performance has also changed.
As such, the results of the 2012 State-wide Local Government Community Satisfaction Survey should
be considered as a benchmark. Please note that comparisons should not be made with the State-wide
Local Government Community Satisfaction Survey results from 2011 and prior due to the
methodological and sampling changes. Comparisons in the period 2012-2017 have been made
throughout this report as appropriate.
135J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Demographic Actual survey
sample sizeWeighted base
Maximum margin of error at
95% confidence interval
Hindmarsh Shire Council 400 400 +/-4.7
Men 182 202 +/-7.1
Women 218 198 +/-6.5
North Ward 130 130 +/-8.5
East Ward 132 137 +/-8.4
West Ward 138 133 +/-8.2
18-34 years 37 69 +/-16.3
35-49 years 56 80 +/-13.1
50-64 years 121 99 +/-8.8
65+ years 186 151 +/-7.1
The sample size for the 2017 State-wide Local Government Community Satisfaction Survey for
Hindmarsh Shire Council was n=400. Unless otherwise noted, this is the total sample base for all
reported charts and tables.
The maximum margin of error on a sample of approximately n=400 interviews is +/-4.7% at the 95%
confidence level for results around 50%. Margins of error will be larger for any sub-samples. As an
example, a result of 50% can be read confidently as falling midway in the range 45.3% - 54.7%.
Maximum margins of error are listed in the table below, based on a population of 4,000 people aged
18 years or over for Hindmarsh Shire Council, according to ABS estimates.
136J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
All participating councils are listed in the state-wide report published on the DELWP website. In 2017,
68 of the 79 Councils throughout Victoria participated in this survey. For consistency of analysis and
reporting across all projects, Local Government Victoria has aligned its presentation of data to use
standard council groupings. Accordingly, the council reports for the community satisfaction survey
provide analysis using these standard council groupings. Please note that councils participating across
2012-2017 vary slightly.
Council Groups
Hindmarsh Shire Council is classified as a Small Rural council according to the following classification
list:
Metropolitan, Interface, Regional Centres, Large Rural & Small Rural
Councils participating in the Small Rural group are: Alpine, Ararat, Benalla, Buloke, Central Goldfields,
Gannawarra, Hepburn, Hindmarsh, Indigo, Loddon, Mansfield, Murrindindi, Pyrenees, Queenscliffe,
West Wimmera and Yarriambiack.
Wherever appropriate, results for Hindmarsh Shire Council for this 2017 State-wide Local Government
Community Satisfaction Survey have been compared against other participating councils in the Small
Rural group and on a state-wide basis. Please note that council groupings changed for 2015, and as
such comparisons to council group results before that time can not be made within the reported charts.
137J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Index Scores
Many questions ask respondents to rate council performance on a five-point scale, for example, from
‘very good’ to ‘very poor’, with ‘can’t say’ also a possible response category. To facilitate ease of
reporting and comparison of results over time, starting from the 2012 survey and measured against the
state-wide result and the council group, an ‘Index Score’ has been calculated for such measures.
The Index Score is calculated and represented as a score out of 100 (on a 0 to 100 scale), with ‘can’t
say’ responses excluded from the analysis. The ‘% RESULT’ for each scale category is multiplied by
the ‘INDEX FACTOR’. This produces an ‘INDEX VALUE’ for each category, which are then summed to
produce the ‘INDEX SCORE’, equating to ‘60’ in the following example.
SCALE
CATEGORIES% RESULT INDEX FACTOR INDEX VALUE
Very good 9% 100 9
Good 40% 75 30
Average 37% 50 19
Poor 9% 25 2
Very poor 4% 0 0
Can’t say 1% -- INDEX SCORE 60
138J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Similarly, an Index Score has been calculated for the Core question ‘Performance direction in the last
12 months’, based on the following scale for each performance measure category, with ‘Can’t say’
responses excluded from the calculation.
SCALE CATEGORIES % RESULT INDEX FACTOR INDEX VALUE
Improved 36% 100 36
Stayed the same 40% 50 20
Deteriorated 23% 0 0
Can’t say 1% -- INDEX SCORE 56
139J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Index scores are indicative of an overall rating on a particular service area. In this context, index scores
indicate:
a) how well council is seen to be performing in a particular service area; or
b) the level of importance placed on a particular service area.
For ease of interpretation, index score ratings can be categorised as follows:
INDEX SCORE Performance implication Importance implication
75 – 100Council is performing very well
in this service area
This service area is seen to be
extremely important
60 – 75Council is performing well in this service
area, but there is room for improvement
This service area is seen to be
very important
50 – 60Council is performing satisfactorily in
this service area but needs to improve
This service area is seen to be
fairly important
40 – 50Council is performing poorly
in this service area
This service area is seen to be
somewhat important
0 – 40Council is performing very poorly
in this service area
This service area is seen to be
not that important
140J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
The test applied to the Indexes was an Independent Mean Test, as follows:
Z Score = ($1 - $2) / Sqrt (($3*2 / $5) + ($4*2 / $6))
Where:
$1 = Index Score 1
$2 = Index Score 2
$3 = unweighted sample count 1
$4 = unweighted sample count 1
$5 = standard deviation 1
$6 = standard deviation 2
All figures can be sourced from the detailed cross tabulations.
The test was applied at the 95% confidence interval, so if the Z Score was greater than +/- 1.954 the
scores are significantly different.
141J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Core, Optional and Tailored Questions
Over and above necessary geographic and demographic questions required to ensure sample
representativeness, a base set of questions for the 2017 State-wide Local Government Community
Satisfaction Survey was designated as ‘Core’ and therefore compulsory inclusions for all participating
Councils.
These core questions comprised:
Overall performance last 12 months (Overall performance)
Lobbying on behalf of community (Advocacy)
Community consultation and engagement (Consultation)
Decisions made in the interest of the community (Making community decisions)
Condition of sealed local roads (Sealed local roads)
Contact in last 12 months (Contact)
Rating of contact (Customer service)
Overall council direction last 12 months (Council direction)
Reporting of results for these core questions can always be compared against other participating
councils in the council group and against all participating councils state-wide. Alternatively, some
questions in the 2017 State-wide Local Government Community Satisfaction Survey were optional.
Councils also had the ability to ask tailored questions specific only to their council.
142J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Reporting
Every council that participated in the 2017 State-wide Local Government Community Satisfaction
Survey receives a customised report. In addition, the state government is supplied with a state-wide
summary report of the aggregate results of ‘Core’ and ‘Optional’ questions asked across all council
areas surveyed.
Tailored questions commissioned by individual councils are reported only to the commissioning council
and not otherwise shared unless by express written approval of the commissioning council.
The overall State-wide Local Government Community Satisfaction Report is available at
https://www.localgovernment.vic.gov.au/our-programs/council-community-satisfaction-survey.
143J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council
Core questions: Compulsory inclusion questions for all councils participating in the CSS.
CSS: 2017 Victorian Local Government Community Satisfaction Survey.
Council group: One of five classified groups, comprising: metropolitan, interface, regional centres, large rural and
small rural.
Council group average: The average result for all participating councils in the council group.
Highest / lowest: The result described is the highest or lowest result across a particular demographic sub-group e.g.
men, for the specific question being reported. Reference to the result for a demographic sub-group being the highest or
lowest does not imply that it is significantly higher or lower, unless this is specifically mentioned.
Index score: A score calculated and represented as a score out of 100 (on a 0 to 100 scale). This score is sometimes
reported as a figure in brackets next to the category being described, e.g. men 50+ (60).
Optional questions: Questions which councils had an option to include or not.
Percentages: Also referred to as ‘detailed results’, meaning the proportion of responses, expressed as a percentage.
Sample: The number of completed interviews, e.g. for a council or within a demographic sub-group.
Significantly higher / lower: The result described is significantly higher or lower than the comparison result based on
a statistical significance test at the 95% confidence limit. If the result referenced is statistically higher or lower then this
will be specifically mentioned, however not all significantly higher or lower results are referenced in summary reporting.
Statewide average: The average result for all participating councils in the State.
Tailored questions: Individual questions tailored by and only reported to the commissioning council.
Weighting: Weighting factors are applied to the sample for each council based on available age and gender
proportions from ABS census information to ensure reported results are proportionate to the actual population of the
council, rather than the achieved survey sample.
Contact Us:
03 8685 8555
John Scales
Managing Director
Mark Zuker
Managing Director