Back Office Support System(BOSS)

of High Speed Internet Service

Myeong Hwan Park

dearmh@dacom.net

2003. 10. 2

2 / 14

Contents

Overview of DACOM BoraHomenet

Role of BOSS

System Architecture of BOSS

Custom and Operation Support System

Authentication Management System

Integrated Internet Network Management System

The Evolution of DACOM BOSS

3 / 14

Network Topology

HFC

IP NetworkIP Network(BoraNet)(BoraNet)

Router

L3 Switch

CMTS

PSTNPSTN

TrunkGateway

VoIPSSW

PSTN IP backbone Network

Access Network

Metro Ethernet, HFC etc.

Last-mile CPE

VDSL/FTTC VDSLCU

L2 Switch

L3 Switch

DHCP 서버

Optic Trans/Recv

TV

MDF

APT subscriber

2-wire

AP

VoCM

VDSL

SU

VDSL

SU

Overview of DACOM BoraHomenet

enables the delivery of High-Speed Internet Service to all subscribers' home

CU: Circuit UnitSU: Subscriber UnitCMTS: Cable Modem Termination SystemCPE: Customer Peripheral Equipment

4 / 14

ConfigurationOverview of DACOM BoraHomenet

* VoIP Service is available sooner

AccessNetwork Device

Network

Subscribe Device

Terminal

CMCM *VoCM*VoCMSUSU *RGW*RGWAPAP

PCPC PhonePhone

FTTC/VDSLFTTC/VDSL HFCHFC

CMTSCMTS

Platform BOSSBOSSBOSS

Service InternetInternet *VoIP*VoIPWireless LANWireless LAN

DHCPDHCP CUCU *VoIP SoftSwitch*VoIP SoftSwitch

MonitorAnd

Control

MonitorAnd

ControlSettlea Customer’s

demand

Settlea Customer’s

demand

Variety ServiceVariety Service

5 / 14

NMSNMS

AuthenticationAuthentication

CSSCSSOSSOSS

BOSSBOSS

BillingBilling

Role of BOSS

Customer

Call Center

serves as a bridge between customers and Internet Service providers

Co-operation andBranch office

DACOM

OSS: Operation Support SystemCSS: Customer Support System

6 / 14

System Architecture of BOSS

Custom and Operation Support System(COSS)

Integrated InternetNetwork Management

System(IINMS)

AuthenticationManagement

System(AMS)

7 / 14

SubscriptionSubscription

Opening to TrafficOpening to Traffic

Equipment RegistrationEquipment Registration

Alarm TransactionAlarm Transaction

Co-operation enterprise ManagementCo-operation enterprise Management

BillingBilling

offers One Stop order processing of customer’ demand gives systematic assistance to customers, whose information could be managed and controlledfrom subscription to termination

IINMS

AMS

Call Center

Co-operation Enterprise

DACOM Operator

Custom and Operation Support System

8 / 14

Opening to Traffic

Equipment RegistrationSubscription

Custom and Operation Support System Cont.

be processed one transaction from subscription to billing by COSS

9 / 14

Authentication Management SystemNobody is permitted to use a internet service without a permission.Authentication Method

HFC Network identify a MAC number with the customer id VDSL Network identify a CU Port with the customer idWireless LAN identify a user id with the customer id

AMSHFC

Subscribe Device

CMVoCM

HFCSubscribe

DeviceCM

VoCM

SNMPTFTP

Provisioning Engine/DB

Customer InforamtionMAC, IP

LDAP Server DHCP Server

DHCPD

CNR Filter

Log Server

DB

Configure Manager

VDSLSubscribe

DeviceCU

VDSLSubscribe

DeviceCU

VDSL Port ManagerVDSL Port Manager

Wireless LAN RADIUSWireless LAN RADIUS

Wireless LAN

DeviceAP

Wireless LAN

DeviceAP

IINMS

COSS

10 / 14

HFC NMSCMTS management

HFC Cell management

VDSL NMSCU management

CU Port management

Internet QoS Measurement

IP NMSRouter management

Switch/Hub management

VoIP NMSCall management

Server management

AP Management System

CM Management System

VoCM(MTA) Management System

Customer Device Management System

IP Network(BORA NET)

VOIPService HFC Network VDSL Network

VoIP QoS Measurement

Customer-oriented fault detection is required,which should cover a wide variety of networksAlarm Detection and Clear/Test Procedure

First : Subscriber Device DACOM Call CenterSecond : Access Network Device Co-operation enterpriseThird : IP Backbone Network Device Network Operator Team

Integrated Internet Network Management System

IINMS

11 / 14

Insert Customer ID

Integrated Internet Network Management SystemCont.

gives absolutely customer-oriented diagnosis

12 / 14

Cont.

Division Device IP Max Traffic Traffic Usagedate

supports various types of statistics and analysisMaximum traffic statistics to decide an extension of cell size at the HFC Networkanother statistics: illegal port usage statistics, remaining port statistics etc.

Integrated Internet Network Management System

13 / 14

Software Architecture

IDL: Interface Definition LanguageCORBA: Common Object Request Broker ArchitectureBAS: Boland Application ServerCLI: Command Line InterfaceRADIUS:Remote Authentication Dial-In User Service

JDBC/SQL*Net

APACHE

SERVELET(JSP Engine)

BAS

CORBA JAVA

APPLICATION

WEB SERVER

COSS

SERVERSNMP/CLI

C++

APPLICATION

IINMS SERVER

HTTP(TCP/IP)

WEB BROWSER

WIN98/XP

Html Request/Response

ORACLE

JVM

Jbuilder(5.x)

CNR Extension

Directory Service/Radius

SNMP

APPLICATION/C++

CORBA

ORACLESQL*Nett

AMS SERVER

Internet/LAN

14 / 14

The Evolution of DACOM BOSS

COSSadditional service such as digital broadcasting service could be available

AMSadd the concept of customer authentication

individualized identification(user id and password)CPE management/authentication

IINMSGIS-based of Customer’s Information management system

HFC : Cell Configuration(cell No. or electric pole No.)QoS measurement system of wireless LANHome Network Management System for individual subscribers