BA 553 Course Texts, Course Model and Syllabus

The framework for the course

Course Texts

There are two texts for the course:

Harmon, Paul, Business Process Change, Second Edition (2007), by Business Process Trends

Process Management Memory Jogger, GOAL/QCP

Students are expected to have their own copy of each of these books, either electronically or in hard copy

The instructor will check that students have the appropriate texts for the course

The instructor did a bulk purchase of texts, and has a few copies of the first text and sufficient copies of second text available for purchase by students

BA 563: Business Process Management 2

BA 563: Business Process Management 3

BPM Pyramid

• Strategy• Process Architecture• Performance Measurement• Process management Alignment• BPM Governance Priorities and PlanningEnterprise

Level

Business Process Level

Implementation Level

• Process Redesign and Improvement Projects

• Six Sigma and Lean Projects• Documentation Projects

Projects to Develop Resources for New Processes

Human Resource Development

ITDevelopment

• Job Design• Training Development• Knowledge Management

• BPMS, BAM• Application Development• ERP Installation• Database Development

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Course Model

Enter-prise Level

Business Process Level

Implementation Level

Chapters 2-7

Chapters 8-13

Chapters 15-17

BA553: BPM

BA563: PI

LEGEND

Harmon Text

Human Resource Development

ITDevelopment

Course Objectives and Learning Outcomes

The course objectives are to help students understand:

organizational management from a business process perspective when and how to apply process standardization concepts in and use of the balanced scorecard for strategic planning methods for establishing and sustaining a process management

organization, and for BPM governance 

By the end of the course, it’s expected students will be able to:

diagram an organization as a network of interrelated processes assess an organization’s process capability and governance align organizational strategy with critical business measures and the

budgeting process. develop a plan for implementing BPM in an organization

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Approach to Grading

I don’t grade on the curve, I grade based on whether students meet the required standard

Everyone in the course can earn an A – over the past few courses, I’ve assigned nearly 30% of my students an A

Even if you think you can't get an A, or you don’t typically get an A, it’s possible – you just need to do all the work to the best of your ability

Assignments will be collected electronically prior to the start of class. Late assignments will be graded down: the amount of reduction depends on how late they are received

Any questions on grading?

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